LISTEN TO OUR CUSTOMER

MCVP CUSTOMER EXPERIENCE

STILL YOU REMEMBER SESSION OF CUSTOMER

EXPERIENCE REVIEW?

TOP MAIN ISSUES OF QUALITY AIESEC INDONESIA

Fast RespondInformation Centre

Information about requirements

Clear information about visa application

Response time of AIESEC Indonesia

51%

39%

31%

35%

45%

39%

Passive Promoters

Information about requirements

Clear information about visa application

Response time of AIESEC Indonesia

37%

51%

43%

20%

14%

39%

Passive Promoters

Incoming

Outgoing

How can We IMPROVE our

process?What is the

BOTTLENECK in your entity and

how to SOLVE it?

TOP MAIN ISSUES OF QUALITY AIESEC INDONESIA

Execution of the JDTN is not having clear

and exact timeline

How can We IMPROVE our

process?What is the

BOTTLENECK in your entity and

how to SOLVE it?

Transportation between kost and office/organization

Social activities

Communication between you and the management

Team work

Safety of the office / organization surroundings

Colleagues

26%

36%

33%

33%

34%

31%

34%

38%

43%

47%

53%

60%

How positive or negative are you concerning the following aspects of the working atmosphere of your [GIP/ GCDP]?

PositiveVery positive

Transportation between host stay and working place

TOP MAIN ISSUES OF QUALITY AIESEC INDONESIA

Host Family

How can We IMPROVE our

process?What is the

BOTTLENECK in your entity and

how to SOLVE it?

Transportation between kost and office/organization

Social activities

Communication between you and the management

Team work

Safety of the office / organization surroundings

Colleagues

26%

36%

33%

33%

34%

31%

34%

38%

43%

47%

53%

60%

How positive or negative are you concerning the following aspects of the working atmosphere of your [GIP/ GCDP]?

PositiveVery positive

Insurance (is) obligated

TOP MAIN ISSUES OF QUALITY AIESEC INDONESIA

Role of Buddy

How can We IMPROVE our process?

What is the BOTTLENECK in your entity and how to

SOLVE it?

How we see trainee as network

Engagement activities to maximize learning

Improved hard skills

Useful network opportunities

Training on the job

Variety in work

Improved soft skills

Satisfactory level of responsibilities

24%

36%

29%

36%

60%

54%

29%

42%

42%

42%

58%

58%

22%

34%

25%

34%

60%

52%

To what extend did/do your [GIP/ GCDP] TN give you ….? To

a large extend

GCDP GIP Total

WRITE DOWN YOUR BIGGEST

BOTTLENECK ON THE WALL OF EXPERIENCE

DELIVERY

WRITE DOWN YOUR GCP IN YOUR LC RELATED TO THE

ISSUE

CONSOLIDATE WITH YOUR LC TO

FIND A NEW INITIATIVE TO

SOLVE THE BOTTLENECK