Post on 18-Aug-2015
Sino Hotel GroupManagement Trainee Plan
Selection
Janice CHAN - Zenith CHUNG - Mika FUNG - Aileen KUN - Jowell SHEK - Adrian TANG - Cayton TUNG
Introduction CV Screening
Group Interview
9-Hour Boot Camp
Necessary Requirement
Feasibility and Cost Conclusion
‘I used to think business was 50 percent having the right people. Now I think it’s 80 percent.’
- Kevin P. Ryan, CEO, Business Insider
CV Screening
Group Interview Day Camp
Introduction CV Screening
Group Interview
9-Hour Boot Camp
Necessary Requirement
Feasibility and Cost Conclusion
Introduction CV Screening
Group Interview
9-Hour Boot Camp
Necessary Requirement
Feasibility and Cost Conclusion
Reliability
Validity
Generalizability
Utility
Legality
Generalizability• Time • People• Place
Validity• Content Validity• Criterion Validity
Reliability• Consistency
Introduction CV Screening
Group Interview
9-Hour Boot Camp
Necessary Requirement
Feasibility and Cost Conclusion
CV Screening
Group Interview
Boot Camp
Introduction CV Screening
Group Interview
9-Hour Boot Camp
Necessary Requirement
Feasibility and Cost Conclusion
The New System
Introduction CV Screening
Group Interview
9-Hour Boot Camp
Necessary Requirement
Feasibility and Cost Conclusion
• Estimate to receive 800-1200 CVs per year• Based on education and experience• Select 80-100 Candidates to the Next Stage
Quick Scan of abilities and attributes
CV Screening
The New System in a Nutshell
• Divide groups consisting 5-6 people• Group Interviews – Case Study• 10 Minute Individual Interview
General Test of knowledge and team spirit
Group Interview
• Last Stage of the selection process• 15 – 20 Candidates would participate• Real Life and creative situations
Demonstration of work environment
9 Hour Boot Camp
Introduction CV Screening
Group Interview
9-Hour Boot Camp
Necessary Requirement
Feasibility and Cost Conclusion
CV Screening
Group Interview Day Camp
Introduction CV Screening
Group Interview
9-Hour Boot Camp
Necessary Requirement
Feasibility and Cost Conclusion
EducationTraining receivedGPAEffort, Attitude, Diligence
Activities & Work Experience
ExperienceVoluntary ServicesPassion and Social Responsibility
Skills & CompetenciesProfessional QualificationsRefereesMulti-talent varieties
FormatAppealGrammarAttitude
Hospitality Related Experience
Introduction CV Screening
Group Interview
9-Hour Boot Camp
Necessary Requirement
Feasibility and Cost Conclusion
CV Screening
Group Interview Day Camp
Introduction CV Screening
Group Interview
9-Hour Boot Camp
Necessary Requirement
Feasibility and Cost Conclusion
Individual Interview
GroupDiscussion
Introduction CV Screening
Group Interview
9-Hour Boot Camp
Necessary Requirement
Feasibility and Cost Conclusion
Group Discussion Individual InterviewMethod
• Business CasesIf you were given 30 million dollar to develop a hotel in Hong Kong, how would you spend the money and resources?
1
2 Sino Group decide to expand its business to one of the following Asian cities. State your opinion with reasons.1) Shanghai 2) Siem Reap 3) San Ya
Introduction CV Screening
Group Interview
9-Hour Boot Camp
Necessary Requirement
Feasibility and Cost Conclusion
Group Discussion Individual InterviewObjectives
(I) Contents• General Knowledge• Hospitality Industry Insights• Creativity
Important for new ideas to bread
(II) Communication Skills• Leader Role• Good Listener• Fluency to express his/her own opinion
Customer-oriented
Group Discussion
Rating Performance Characteristics
Outstanding An excellent team member and a proactive participant Demonstrates great communication skills and leadership Facilitates discussion and tries to involve everyone in the group Good posture and eye contact, natural gesture
Introduction CV Screening
Group Interview
9-Hour Boot Camp
Necessary Requirement
Feasibility and Cost Conclusion
Rating Performance Characteristics
Fair Shows effort and is willing to participate Lacks confidence and skills
Sample Rating Guidelines
Outstanding
Good
Satisfactory
Fair
Poor
Introduction CV Screening
Group Interview
9-Hour Boot Camp
Necessary Requirement
Feasibility and Cost Conclusion
GroupDiscussion
Individual Interview
Introduction CV Screening
Group Interview
9-Hour Boot Camp
Necessary Requirement
Feasibility and Cost Conclusion
Group DiscussionMethod
• Experienced-based Question• Career Goal• Experience *** WILL NOT be the main point***
• Reflection• Personal Feeling + Critics• Discuss The Group Performance (E.G. Forced Ranking of the Peers)
Individual Interview
Introduction CV Screening
Group Interview
9-Hour Boot Camp
Necessary Requirement
Feasibility and Cost Conclusion
ObjectivesContents• Maturity• Honesty and Contribution• Criticism
Self Inventories: Self Reflection & Awareness
Group Discussion Individual Interview
CV Screening
Group Interview
Boot Camp
Introduction CV Screening
Group Interview
9-Hour Boot Camp
Necessary Requirement
Feasibility and Cost Conclusion
Is a Boot Camp Necessary?
Introduction CV Screening
Group Interview
9-Hour Boot Camp
Necessary Requirement
Feasibility and Cost Conclusion
Limitations of CV Screening
• Brief Picture• Expectation Mismatch
Limitations of Group Interview
• Could be thoroughly prepared• Communicate with a short period of time
Who is doing this?
• Cathay Pacific• Sino Hotel Group
YES! YES! YES!
Introduction CV Screening
Group Interview
9-Hour Boot Camp
Necessary Requirement
Feasibility and Cost Conclusion
Time and Duration
• From 0900 – 1800 in a Saturday Morning
Place
Ambience
• Relaxing – Candidates to perform their best• Show the working environment its best light
• Gold Coast Hotel
Introduction CV Screening
Group Interview
9-Hour Boot Camp
Necessary Requirement
Feasibility and Cost Conclusion
Method
Objectives
• Have breakfast
• Punctuality• Eager
• Formal Dining • Informal Topics
• Social Skills• Manners
Breakfast Lunch / Dinner
Introduction CV Screening
Group Interview
9-Hour Boot Camp
Necessary Requirement
Feasibility and Cost Conclusion
MethodObservation Part• Observe the hotel operation during boot camp time• Sort out an area for improvement• E.G. Food & Waiter Quality, Lobby DesignProposal Presentation Part • 60 Minutes to prepare a 15 minutes presentation• Problem & Solution• Creative presentation is encouragedFeedback Part• Provide feedbacks to fellow candidates
The 60 Minutes Proposal Challenge
Introduction CV Screening
Group Interview
9-Hour Boot Camp
Necessary Requirement
Feasibility and Cost Conclusion
Observation Part• Detail-mindedProposal Presentation Part • Time Management Skills• Presentation Skills and Creativity• Team SpiritFeedback Part• Both Criticism and Appreciation should be made
Objectives Work Sample Test
The 60 Minutes Proposal Challenge
Managerial Talents
Introduction CV Screening
Group Interview
9-Hour Boot Camp
Necessary Requirement
Feasibility and Cost Conclusion
Hotel Theatre
Method• Role PlayE.G. Customers’ Complains & Managers’ Responses
Objectives Work Sample Test
• Familiarity of the industry• Quick response to the real life environment
Hospitality Talents
Introduction CV Screening Group Interview
9-Hour Boot Camp
Necessary Requirement
Feasibility and Cost Conclusion
Talk That Talk
Method• Public SpeakingE.G. Current Events & Random Topic
Objectives
• Verbal Comprehension Test• Confidence • Social Awareness
Leaders
Introduction CV Screening
Group Interview
9-Hour Boot Camp
Necessary Requirement
Feasibility and Cost Conclusion
Necessary Requirement
Introduction CV Screening
Group Interview
9-Hour Boot Camp
Necessary Requirement
Feasibility and Cost Conclusion
Criminal Record Check• Did not commit any crime• Not favored as a manager
Necessary Requirements
Health Status Check• Drug-free• Healthy Body• Safety of Work & Environment
Feasibility and Cost
Introduction CV Screening
Group Interview
9-Hour Boot Camp
Necessary Requirement
Feasibility and Cost Conclusion
Feasibility and Cost
• CV Screening – 30 Seconds Per CV (Total: 10-12 Hours)• Group Interview – 45 Minutes Per Group (Total: 30 Hours)• 9-Hour Boot Camp – Preparation & Actual (Total: 20 Hours)
Time Cost
• Printing, Preparation Costs• Camp (Lunch/Dinner Costs & Venue Costs)
Utilities
Conclusion
Introduction CV Screening
Group Interview
9-Hour Boot Camp
Necessary Requirement
Feasibility and Cost Conclusion
‘You don’t build business. You build people. And then people build the business.’
- Zig Ziglar, American Author
THE END