Group4 PM Presentation

7/31/2019 Group4 PM Presentation

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Introduction


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Emotional labour

Definition

Where?

Importance

What about stress?

Its effect

So , what are organizational behaviours?


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JS and ITQ

Let us consider two important organizational

behaviours

What are they?

Definitions

Does emotional labour have any effect on

them? Why?

Which means


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Goal of the project


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Goal of the project

Main goal

- Effect of one variable on two

- To address three needs

Overall importance

- Knowledge of the relationships- Effect of emotional labour

-the prediction of the possible behaviour of workers inorganizations where emotional labour is explicitly specified.

Hence the knowledge of this study can help organizationsin the re-education of their workers about how to manageemotional labour to make it a pleasant attitude for theemployees.


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Literature Review


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Literature Review

Perceiving the demand to display positive emotions & using deep-

level regulation were actually associated with a heightened sense of

personal accomplishment, contrary to common opinion

(Brotheridge and Grandey, 2002).

The suppression of unpleasant emotions decreases job satisfaction,which in turn increases intentions to quit, the amplification does

the opposite (Coteand Morgan, 2002).

- Positive emotions versus suppression of unpleasant emotions

Nurses who report overall dissatisfaction with their jobs have a 65%higher probability of intending to quit than those reporting to be

satisfied (Shields and Ward, 2001).

- ITQ greater in decreased JS, but not exclusive to it


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Literature Review

Our expectations

- Based on literature review:

Hypothesis 1

- Relationship between ITQ and JS

- Relationship between ITQ and EL- Relationship between JS and EL

Hypothesis 2

- Effect of decreased EL on JS and ITQ

Why a decreased EL?


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Methodology


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Methodology

We gathered from three organizations In Regina by theuse ofquestionnaires, an assessment of their jobsatisfaction, emotional labour and intentions to quit

Informed consent form was given to each of the staffbefore handing the questionnaire to them to fill, toensure their full consent and understanding of thestudy.

We used three standard questionnaires developed by

(Brayfield & Rothe, 1951), (Cammann et al., 1979), &(Brotheridge & Lee, 1998)


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Methodology

Description of organizations

Description of measures

Description of sample


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Data Analysis


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Data Analysis

Correlations:

- JS and ITQ -0.86

- JS and EL +0.44

- ITQ and EL -0.58

Not exactly

Same thing in the graphs

Gender

- No correlations


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Data Analysis

y = -0.9633x + 7.9428

R = 0.7389

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ITQ versus JS

ITQ vs JS

Linear (ITQ vs JS)


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Data Analysis

y = -0.9521x + 7.2001

R = 0.336

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ITQ versus EL

ITQ vs EL

Linear (ITQ vs EL)


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Data Analysis

y = 0.6477x + 2.3264

R = 0.1953

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JS versus EL

JS vs EL

Linear (JS vs EL)


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Key Results


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Key results

Results from correlations

r values:

- ITQ versus JS 0.74

- ITQ versus EL 0.33

- JS versus EL 0.20

INTERESTING!

- First Hypothesisyes!

- Second Hypothesis?


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Key implications of the result


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Finally

Thank you for listening

Group4 PM Presentation

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