4 M’S OF PRODUCTION

Robert Counts

Counts Business Consulting, LLC

Who is Counts Business Consulting? www.countsbusinessconsulting.com Find us on Facebook Independent Family Business Consultants Onsite Consulting – Individual Yard Visits

Owners’ Groups – Peer Groups Meet 2 to 3 Times a Year

Employee Training Materials & Seminars GoToMeeting - Managing, Sales, Buying, Family Business,

Excel CAR, Gold Seal, & URG Accreditation Website – Free Newsletter & Free Industry Articles

Counts Business Consulting, LLC

Counts Business Consulting, LLC

The 4 M’s

Manpower Machine Material Measurement

Who are we talking about?

Warehouse and beyond○ Dismantling○ Parts Gathering○ Shipping/receiving○ People who manage them

All must use the Inventory Management System

All must work independently Outcome driven Answer 3 Questions

Counts Business Consulting, LLC

Counts Business Consulting, LLC

Order Tracker

How they Add Value?

Understands that they are ultimately responsible for the customers experience Quality

○ Damage○ Clean

Timeliness○ Prepared and ready to go when promised

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IMS Specific Procedures

Procedures need to be specific to the system Each Inventory Management System has

screen specific ways to complete a process I need to be able to train and manage with my

procedures Clearly states how much, how often and steps

needed to complete

Counts Business Consulting, LLC

Counts Business Consulting, LLC

Standardized Work

Takt Time Cycle Time Crew Size Job Instruction Sheet Continuous Improvement

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Killers of Performance

Waste Over InventoryOver productionOver staffed

TransportationExcess Movement of vehicles

○ Drained place in yard○ Part sold goes to dismantling○ Cuts goes to dismantling

Excess Handling of parts

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Minimize Waste

Eliminate Waste1. Anything that does not add value to the

customer

2. Anything that does not add value to the company – should be measured in dollars

3. Any step or feature of a process than can be improved

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Minimize Movement

Eliminate Handling Vehicles Parts

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Manpower

What skills How many How the position adds value to the

customer and to the company Must be trained and performance

observedThere is no such thing as “one and done”

when it comes to training.

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Movement Vehicles moved 3 times Vehicles stored sequentially Parts removed and stored according

toEnvironmentSalesAvailable storage

Warehouse areas arranged so that high volume high dollar parts closest to shipping

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Machines

From small tools to loaders From yard cars to fork lifts Computers and Printers

Make sure that those who need them have them and they are kept in working order

Make sure that there is uniformity across employees by position.

If the “machine” can eliminate or prevent the addition of employee (s)

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Materials What?

CleaningPackagingCore BinsTwo way radio’sInformation

Where?Always in the same placeWhere the work is done

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Measurement

What gets monitored and measured gets managed

Better to Best – it’s a journey, not a destination

Available from the IMS Employee Accessible

SalesCreditsNumber of

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Measurements 1.2 vehicles a day per BAY Inspect and gather 4 parts per hour Shipping and Delivery

Prep, wash, package & load – 8 parts per hour.

Invoice all freight and delivered partsProduce the manifestDeliverCheck in all returned partsRestock all returned parts

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Order Tracker

Counts Business Consulting, LLC

Order Tracker Activity Report

Counts Business Consulting, LLC

Managers? Operation/Production/Shipping Manager Trains new staff in:

Standardized Work in ProcessIncludes use of tools/equipmentInventory/Yard management system

Spends up to 50% of their time training staff and improving processes.

Trains and rewards staff for incremental improvementsSWIPCustomer SatisfactionReduction in credits

Who is Counts Business Consulting? www.countsbusinessconsulting.com Find us on Facebook Independent Family Business Consultants Onsite Consulting – Individual Yard Visits

Owners’ Groups – Peer Groups Meet 2 to 3 Times a Year

Employee Training Materials & Seminars GoToMeeting - Managing, Sales, Buying, Family Business,

Excel CAR, Gold Seal, & URG Accreditation Website – Free Newsletter & Free Industry Articles

Counts Business Consulting, LLC