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SAP Business ByDesignfor Professional Services firmsBetter client service, better margins
© 2011 SAP AG. All rights reserved. 2
Legal Disclaimer
The information in this presentation is confidential and proprietary to SAP and may not be disclosed without thepermission of SAP. This presentation is not subject to your license agreement or any other service or subscriptionagreement with SAP. SAP has no obligation to pursue any course of business outlined in this document or any relatedpresentation, or to develop or release any functionality mentioned therein. This document, or any related presentationand SAP's strategy and possible future developments, products and or platforms directions and functionality are allsubject to change and may be changed by SAP at any time for any reason without notice. The information in thisdocument is not a commitment, promise or legal obligation to deliver any material, code or functionality. This documentis provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties ofmerchantability, fitness for a particular purpose, or non-infringement. This document is for informational purposes andmay not be incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, exceptif such damages were caused by SAP´s willful misconduct or gross negligence.
All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differmaterially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements,which speak only as of their dates, and they should not be relied upon in making purchasing decisions.
Challenges of Professional Services firms
Meeting the key challenges facing growing Professional Services firms
• Have the right people on the right projects
• Increase client satisfaction and retention
• Drive services efficiency
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“To plan and maintain anoverview of our projects,we need easy-to-usefunctions and simplereporting utilities.That’s exactly whatSAP Business ByDesignoffers – along with anon-demand concept thatreduces our IT costs.”
Claudia Grebe,Executive Board Member,Music Message
© 2011 SAP AG. All rights reserved. 4
Are your systems holding you back?
If you answer more than two questions with No, you should consider an integrated solution.
• Are your spreadsheets up to date with your accounting system?
• Do you know the current status of your projects?
• Are you delivering consistently to a repeatable plan?
• Can you see who is available for a task?
• Can you measure performance, cost and timelines accross all projects?
• Are bills being sent in a timely way?
Remove Your Barriers of Inadequate Software with an Integrated Solution
Analytics Mobility
Compliance Adaptability
Security
Employees
SupplierManagement Finance
Time andExpense
ClientManagement
Projectsand
ManagedServices
SAP Business ByDesignprovides a single, affordableintegrated system to helpyou run your whole businessmore efficiently.
“SAP Business ByDesign is theonly solution that supports afull range of enterprise resourceplanning processes – includingproject management anddata analysis.”
Patrick Israel,Managing Director,Ageto Services
SAP Business ByDesign is an Integrated Professional Services Business solution
Focus on your business issues at every stage of the professional services lifecycle– helping you to run better and more profitably
Professional ServicesLifecycle
1 2
5 3
4
1. Plan and monitor Your business
5. Bill Yourservices
2. Optimize Your Customer Relations
3. Manage Your Sales Efficiency
4. Plan, execute and monitor Your Service delivery
Reduce costs
Overall Objective
Increase profitability
© 2011 SAP AG. All rights reserved. 7
1. Plan and Monitor Your Service Business
Get the visibility you need to plan and monitor your firm’s performance effectively
Project profitability Resource utilization Sales and financial
planning Sales-related costs
and revenues
Gross profit analysis Client satisfaction Supplier
performance Liquidity
All standard reports are easy to adapt and personalize
Fast and up-to-date information analytics driven by in-memory technology
© 2011 SAP AG. All rights reserved. 8
2. Increase Your Client Relationships
Focus campaigns, leads and opportunities consistently
Integrate Customer Relationship
Management from marketing, through projects to finance
Complete 360 view of clients helps to focus on the right things and leads to higher customer satisfaction
Transparency through dashboardsand reports on profitable projects and clients services
© 2011 SAP AG. All rights reserved. 9
3. Sell Efficiency
Easily create sales quotes or sales orders and projects as follow-up activity of an opportunity
Flexible definition of services: Services can be fix-price or based on time and material, delivered project-based or managed services
Automate revenue recognition based on predefined rules
Create long-term customer relationships with service contracts
© 2011 SAP AG. All rights reserved. 10
4. Plan, Execute and Monitor Your Service Delivery
Project-based service delivery
Seamless flow from the sales order to project.
Project planning, structuring and staffing of employees and contractors with graphical tools
Resource visibility with interactive availability calendar and utilization reports
Time and expense capture via mobile devices
© 2011 SAP AG. All rights reserved. 11
5. Bill Services Fast and Accurately
Flexible billing of fix-price and time and material based services
Automated creation of invoice proposals based on billing plans or milestones
Seamless integration to Financials with open item processing, incoming payments and dunning
Monitoring of actual vs. planned costs and revenues
Quick, cost effective transparent implementation
SAP Business ByDesign offers fast, reliable implementation and minimumdisruption to your day-to-day business.
Implement in weeks, not months “We were delighted whenthe deployment wasconsolidated from threephases into one and tookhalf the time we expected.”
Liao Yuruo,General Manager, Doers
Scopeand AdaptAvoids complexcustomizationand programming
Starter PackApproachFixed scope,templatedimplementation ofcore functionality
SAP BestPracticesInstant adoptionof world-classmanagementand controls
© 2011 SAP AG. All rights reserved. 14
Customers love the results
“To plan and maintain anoverview of our projects,we need easy-to-usefunctions and simplereporting utilities.That’s exactly whatSAP Business ByDesignoffers – along with anon-demand concept thatreduces our IT costs.”
Claudia Grebe,Executive Board Member,Music Message
SAP Business ByDesignprovides a single, affordableintegrated system to helpyou run your whole businessmore efficiently.
“SAP Business ByDesign is theonly solution that supports afull range of enterprise resourceplanning processes – includingproject management anddata analysis.”
Patrick Israel,Managing Director,Ageto Services
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