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    Chapter 9Chapter 9

    CreativityCreativityCreativityCreativity

    CommunicationCommunicationCommunicationCommunication

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    Creativity & CommunicationCreativity & Communication

    Creativity & CommunicationCreativity & Communication Today well cover

    Creativity in Marketing

    How Creative Works

    Working in a Creative Department

    Creative Support Systems Selling Creative Ideas

    Producing Creative Ideas

    Creative Career Opportunities

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    Creativity in MarketingCreativity in Marketing

    Creativity in MarketingCreativity in Marketing What We Create

    Creating Added Value Creativity in

    Advertising

    Claussen Pickles

    Newspaper Advertising

    During Picnic Season

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    Creativity in MarketingCreativity in Marketing

    Creativity in MarketingCreativity in Marketing What We Create

    Creating Added Value Creativity in

    Advertising

    Public Relations

    McScam

    Crisis Management

    McDonalds Sweepstakes Scandal

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    Creativity in MarketingCreativity in Marketing

    Creativity in MarketingCreativity in Marketing What We Create

    Creating Added Value Creativity in

    Advertising

    Public Relations

    Sales Promotion

    Pepsi

    CD Promotion

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    What We CreateWhat We Create

    What We CreateWhat We Create We Create Ideas

    A new combination of previously existing elements

    We Create Brand Equity Something that sticks to the Velcro of the brand

    We Create Ideas A new combination of previously existing elements

    We Create Brand Eq

    uity Something that sticks to the Velcro of the brand

    We Create IncreasedEffectiveness

    1+1=3

    We create communicationthat works better

    We Create IncreasedEffectiveness

    1+1=3

    We create communicationthat works better

    Example: Whassup? Example: Whassup? Example: Fresh Mex Example: Fresh Mex

    Q ickTime a are s i e 3 ec mpress r

    are ee e t see t is pict re.

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    Creating Added ValueCreating Added ValueCreating Added ValueCreating Added Value Creating Attention

    Example: The Need for

    Interesting Advertising

    Got Milk?Austin Powers

    Milk Advisory Board

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    Creating Added ValueCreating Added ValueCreating Added ValueCreating Added Value Creating Attention

    Example: The Need for

    Interesting Advertising Creating Deeper Connections

    Example: PR - The Need forCreativity thats Newsworthy

    Example: Article in Gourmet Magazine

    The Fabulous Food Processor

    Jump-started sales for Cuisinart

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    Creating New Perspectives Example: Sales Promotion -

    The Need to Create aSales Increase

    Creating Added ValueCreating Added ValueCreating Added ValueCreating Added Value Creating Attention

    Example: The Need for

    Interesting Advertising

    Pepsi

    TombRaider Promotion

    Creating Deeper Connections Example: PR - The Need for

    Creativity thats Newsworthy

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    Creativity in AdvertisingCreativity in AdvertisingCreativity in AdvertisingCreativity in Advertising Interest in an ad is influenced by

    Surprise (Good)

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    Creativity in AdvertisingCreativity in AdvertisingCreativity in AdvertisingCreativity in Advertising Interest in an ad is influenced by

    Surprise (Good)

    Information (Better)

    Newspaper ad

    for Drain Power

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    Creativity in AdvertisingCreativity in AdvertisingCreativity in AdvertisingCreativity in Advertising Interest in an ad is influenced by

    Surprise (Good)

    Information (Better)

    Benefits (Best)

    Print ad for

    Eclipse Gum

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    Creativity in AdvertisingCreativity in AdvertisingCreativity in AdvertisingCreativity in Advertising Interest in an ad is influenced by

    Surprise (Good)

    Information (Better)

    Benefits (Best)

    How about All 3? Example: Surprising

    information tied into

    VW benefits.

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    Creativity in Public RelationsCreativity in Public RelationsCreativity in Public RelationsCreativity in Public Relations Example: PR Like a Virgin

    Richard Branson understands

    that the media doesnt getmany interesting photos

    Here he is in his balloon.

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    Creativity in Public RelationsCreativity in Public RelationsCreativity in Public RelationsCreativity in Public Relations Example: PR Like a Virgin

    Richard Branson understands

    that the media doesnt getmany interesting photos

    Here, he promotes a bookwhich promotes his brand

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    Creativity in Public RelationsCreativity in Public RelationsCreativity in Public RelationsCreativity in Public Relations Example: Harley-Davidson - Happy 95th

    All brands have ads

    Good PR about thoseads adds extra value

    But it has to benewsworthy!

    Every year, every company

    has an anniversary. Creative PR can make

    it something special

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    Creativity in Sales PromotionCreativity in Sales PromotionCreativity in Sales PromotionCreativity in Sales Promotion A Creative Approach

    can provide an added

    reason to buy - on topof the Incentive!

    WinFreeSave

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    Creativity in Sales PromotionCreativity in Sales PromotionCreativity in Sales PromotionCreativity in Sales Promotion A Creative Approach

    can provide an added

    reason to buy - on topof the Incentive!

    Win

    Chunky Soup &

    The Super Bowl

    Desirable prize

    + Brand equity

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    Creativity in Sales PromotionCreativity in Sales PromotionCreativity in Sales PromotionCreativity in Sales Promotion A Creative Approach

    can provide an added

    reason to buy - on topof the Incentive!

    Apple Macintosh

    Free Trial Offer

    Win/Free

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    Creativity in Sales PromotionCreativity in Sales PromotionCreativity in Sales PromotionCreativity in Sales Promotion A Creative Approach

    can provide an added

    reason to buy - on topof the Incentive!

    Schilling Pepper

    Free Sample Offer

    Win/Free

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    Creativity in Sales PromotionCreativity in Sales PromotionCreativity in Sales PromotionCreativity in Sales Promotion A Creative Approach

    can provide an added

    reason to buy - on topof the Incentive!

    Kelloggs Frosted Flakes

    Savings (Coupon) +

    Brand Equity

    Win/Free/Save

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    Building

    Brand Value

    Building

    Brand Value

    Building

    Brand Value

    Building

    Brand Value

    Creativity Can Build Brand Values

    It can Reinforce Existing Feelings

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    Building

    Brand Value

    Building

    Brand Value

    Building

    Brand Value

    Building

    Brand Value

    Creativity Can Build Brand Values

    It can Reinforce Existing Feelings

    It can Create New Feelings and Attitudes

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    Building

    Brand Value

    Building

    Brand Value

    Building

    Brand Value

    Building

    Brand Value

    Creativity Can Build Brand Values

    It can Reinforce Existing Feelings

    It can Create New Feelings and Attitudes

    It can Add

    Image and

    Imagery Q ickTi r s i 3 c r ss r r t s t is ict r .

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    How Creative

    Works

    How Creative

    Works

    How Creative

    Works

    How Creative

    Works

    Effective Creativity persuades

    Three Cornerstones of Persuasion

    It connects to the Target

    It communicates the Benefit

    Effective Creativity gets to Yes

    The Closer It gets you to Just Do It

    When it works, Creative is

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    Effective Surprise!

    Effective Surprise!

    Effective Surprise!

    Effective Surprise!

    It could be a

    Big Surprise!

    The AHA

    I never thought of it

    that way before

    Example: Levys

    Rye Bread (DDB)

    Effective Surprise!

    Effective Surprise!

    Effective Surprise!

    Effective Surprise!

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    Effective Surprise!

    Effective Surprise!

    Effective Surprise!

    Effective Surprise!

    It could be a

    Big Surprise!

    The AHA

    I never thought of it

    that way before

    Example: Nike

    (W

    ieden+

    Kennedy)

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    It could be a Small Surprise

    Effective Surprise!

    Effective Surprise!

    Effective Surprise!

    Effective Surprise!

    The Oh yeah!

    Thats just the way I feel

    Example: Volvo

    Station Wagon

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    It could be a Small Surprise

    Effective Surprise!

    Effective Surprise!

    Effective Surprise!

    Effective Surprise!

    The Oh yeah!

    Thats just the way I feel

    Example:

    McDonalds

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    The Process Creative Collaboration

    The Product

    The Creative Concept... Turned into an Ad

    The Result -

    Th

    e Creative DepartmentTh

    e Creative DepartmentTh

    e Creative DepartmentTh

    e Creative Department

    Print

    Traffic

    ProductionBroadcast

    Production

    Copy Spvr. &

    Copywriters

    Art Supervisor

    & Art Directors

    CreativeGroup:

    Associate

    Creative

    Director (ACD)

    Creative

    Director (CD)

    Executive

    Creative

    Director (ECD)

    Strategy

    Review

    Board The Players

    The Creative Team

    Creative Communication

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    Th

    e PlayersTh

    e PlayersTh

    e PlayersTh

    e Players The Creative Team

    Print

    Traffic

    ProductionBroadcast

    Production

    Copy Spvr. &

    Copywriters

    Art Supervisor

    & Art Directors

    CreativeGroup:

    Associate

    Creative

    Director (ACD)

    Creative

    Director (CD)

    Executive

    Creative

    Director (ECD)

    Strategy

    Review

    Board

    Jeff Goodby& Rich

    Silverstein

    of Goodby

    Silverstein

    & Partners

    Writer/Art Director

    Create Selling Concepts

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    Th

    e PlayersTh

    e PlayersTh

    e PlayersTh

    e Players The Creative Team

    Jeff Goodby& Rich

    Silverstein

    of Goodby

    Silverstein

    & Partners

    Writer/Art Director

    Create Selling Concepts

    California Milk

    Advisory Board

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    Th

    e PlayersTh

    e PlayersTh

    e PlayersTh

    e Players The Creative Team

    Jeff Goodby& Rich

    Silverstein

    of Goodby

    Silverstein

    & Partners

    Writer/Art Director

    Create Selling Concepts

    California Milk

    Advisory Board

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    Th

    e ProcessTh

    e ProcessTh

    e ProcessTh

    e Process Creative Collaboration

    The Assignment

    Informal (or formal) group meeting

    Heres what weve got to do.

    Tools may or may not be ready

    Collaborative Thinking BrainStorming

    Thinking Together

    Until THE CONCEPT.

    Concept fromBrainstorming

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    Creative Support Systems:Creative Support Systems:Creative Support Systems:Creative Support Systems: Almost every agency has a set

    of intellectual tools to help them

    solve advertising problems. Like:

    Target Sketch

    Consumer Insight

    Brand Character Capsule

    Creative Action Plan

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    Target Sketch

    Target Sketch

    Target Sketch

    Target Sketch

    Helps Target Come Alive

    Helps in one-to-one communication

    Dont thinkofpeople in the mass.That gives you a blurred view. Thinkof a

    typical individual, man orwoman, who is

    likely to want what you sell

    Claude Hopkins

    Helps in a critical task - talking to

    people who are not like you.

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    Consumer Insigh

    tConsumer Insigh

    tConsumer Insigh

    tConsumer Insigh

    t This often means

    a breakthrough!

    Lisa Fortini-Campbell

    notes the breakthrough

    is when the consumer

    breaks in to your

    message and saysThis is aboutme.

    Example:

    Pretty Feet

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    Example: Baby ClothesConsumer Insig

    htConsumer Insigh

    tConsumer Insigh

    tConsumer Insigh

    t

    Style plus

    functionality

    for babies

    and moms

    To Mom, it

    says we

    under

    stand

    Need to add reason-why to emotion

    to justify higher price point

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    Consumer Insigh

    tConsumer Insigh

    tConsumer Insigh

    tConsumer Insigh

    t Example: Tires

    Example: Crackers

    Why do I need

    Uneeda?

    Why should I buy

    Michelins?

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    Consumer Insigh

    tConsumer Insigh

    tConsumer Insigh

    tConsumer Insigh

    t Example: Tires

    Why should I buy

    Michelins?

    Example: Crackers

    Why do I need

    Uneeda?

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    Brand C

    haracter Capsule

    Brand C

    haracter Capsule

    Brand C

    haracter Capsule

    Brand C

    haracter Capsule

    describes what the brand stands for in

    terms of consumerperception

    Usually the result of extensive research Describes values that the advertising

    (marketing communication) will

    reinforce. Useful decision-making tool

    This is us/This isnt us

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    Creative Action PlanCreative Action PlanCreative Action PlanCreative Action Plan Different Names at Different Agencies

    Common Characteristics

    Target Description Communication Objective

    Product

    Benefit

    vs. Competition

    May have other Sections Example: Key Fact and Problem the Advertising

    Must Solve (Y&R Creative Work Plan)

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    Client

    Target

    Competitive Snapshot

    Old/New Thought

    Main Claim

    Support Tone

    AddedTools

    Creative Action Plan

    Client

    Target

    Competitive Snapshot

    Old/New Thought

    Main Claim

    Support

    Tone

    Added Tools

    Creative Action PlanCreative Action PlanCreative Action PlanCreative Action Plan

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    NowNowNowNowIts time to

    think of thatBig Idea

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    Creating Ideas Th

    at SellCreating Ideas Th

    at SellCreating Ideas Th

    at SellCreating Ideas Th

    at Sell1. Connect with YourTarget

    Example:

    Federal Expressunderstood theintense pressuresfaced by todays

    business people.

    QuickTime and aSorenson Video 3 decompressorare needed to see this picture.

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    Creating IdeasTh

    at SellCreating IdeasTh

    at SellCreating IdeasTh

    at SellCreating IdeasTh

    at Sell1. Connect with YourTarget

    2. UnderstandThe Brand

    Example: VWknew that smallcould still bepowerful.

    QuickTime and aSorenson Video 3 decompressor

    are needed to see this picture.

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    Creating IdeasTh

    at SellCreating IdeasTh

    at SellCreating IdeasTh

    at SellCreating IdeasTh

    at Sell1. Connect with YourTarget

    2. UnderstandThe Brand

    3. Beat The Competition Example:

    Southern Airdidnt have

    First Class Q ickTi r s i 3 c r ss r r t s t is ict r .

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    Creating IdeasTh

    at SellCreating IdeasTh

    at SellCreating IdeasTh

    at SellCreating IdeasTh

    at Sell1. Connect with YourTarget

    2. UnderstandThe Brand

    3. Beat The Competition4. Solve The

    Problem

    Example:They couldntcreate Milkads that wereinteresting!

    Q ickTi r s i 3 c r ss r r t s t is ict r .

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    Creating IdeasTh

    at SellCreating IdeasTh

    at SellCreating IdeasTh

    at SellCreating IdeasTh

    at Sell1. Connect with YourTarget

    2. UnderstandThe Brand

    3. Beat The Competition4. Solve The

    Problem

    5. Make itMemorable!

    Alka-Seltzer!

    Q ickTi r s i 3 c r ss r r t s t is ict r .

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    However

    However

    However

    However

    After you think

    of it, then youhave to sell it

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    Selling Creative Ideas

    Selling Creative Ideas

    Selling Creative Ideas

    Selling Creative Ideas

    Presentations Need Planning

    A Good Presentation Format:

    Present Problem/Assignment

    Unique Interpretation of Problem

    The Insight is introduced

    The Reveal Be ready for questions, comments

    and criticisms

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    However

    However

    However

    However

    After you sell it,

    then you haveto produce it

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    Producing Creative IdeasProducing Creative IdeasProducing Creative IdeasProducing Creative Ideas Now other specialized professionals

    and suppliers join the creative team.

    Television Team Members: Agency Producers

    Production Houses

    Video

    Production

    Facility

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    Producer Responsibilities:Producer Responsibilities:Producer Responsibilities:Producer Responsibilities: Budget

    Bidding

    Approval Staying on Budget

    Schedule

    Production Quality

    Cost Items Talent/Director payments,

    Props (may need client approval)

    Wardrobe, make-up, styling, etc.

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    Creative CareerCreative Career

    OpportunitiesOpportunities

    Creative CareerCreative Career

    OpportunitiesOpportunities Every day, the marketplace creates new

    jobs, and new companies - here are two

    more places a creative person might look. The New Targeting

    Direct Mail & Direct Marketing

    The Great Space Race Public Relations

    Event Marketing & More

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    Creative CareerCreative Career

    OpportunitiesOpportunities

    Creative CareerCreative Career

    OpportunitiesOpportunities The New Targeting

    Direct Mail & Direct Marketing

    Growing strong - including the Internet

    Technology generating new opportunities

    More ways to connect with targets

    Newer, better, and less expensive ways tohandle data and message delivery

    Evolving toward more interaction and

    more personalization

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    Creative CareerCreative Career

    OpportunitiesOpportunities

    Creative CareerCreative Career

    OpportunitiesOpportunities The Great Space Race

    Public Relations & Event Marketing

    Supply media newsworthyinfo Press Releases

    Press Conferences

    Supply infodirectly Newsletters, brochures

    Annual Reports

    Issue Advertising

    Events & Experiential Marketing

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    PRPR --Th

    e Great Space RaceTh

    e Great Space RacePRPR --Th

    e Great Space RaceTh

    e Great Space Race MPR (Marketing Public Relations)is

    critical for new business start-ups.

    Free press more affordable than paid ads Good press often needed for investors

    PR is a Creative Profession

    Account execs have to be creative - dealwith leads to stories and react quickly tochanging circumstance.

    New Event Marketing opportunities are

    Local, National, and Global

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    In ConclusionIn ConclusionIn ConclusionIn ConclusionWhatever you do,

    youll do betterwith a little...

    Effective Surprise!Effective Surprise!

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    Questions & Discussion

    Questions & Discussion

    Questions & Discussion

    Questions & Discussion