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    Portugal Telecom |Tech

    WRAP-UP AZeinal Bava| Chief E

    Lisbon, 2

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    Portugal Telecom |Tech

    IMPORTANT NOTICE

    This release contains forward-looking statements within the meaning of the U

    Securities Litigation Reform Act of 1995. Such forward-looking statements arestatements of historical facts, and reflect goals of the company's management

    The words "anticipates," "believes," "estimates," "expects," "forecasts," "intends,""predicts, "projects" and "targets" and similar words are intended to identify tforward-looking statements, which necessarily involve known and unknown runcertainties. Accordingly, the results of operations of the company to be ach

    be different from the company's current goals and the reader should not placereliance on these forward-looking statements. Forward-looking statements spof the date they are made, and the company does not undertake any obligatiothem in light of new information or future developments.

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    NETWORKS AND INFRASTRUTUREKey take-aways

    End of network and infrastructure investment cycle to meet custand monetise on data growth

    Best coverage, best speeds and highest reliability enablinnovative services and best customer experience across all se

    Build out of a fully convergent, all-IP network to provide sea

    high-quality access on all platforms in a cost efficient w

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    BUSINESS-TO-CONSUMERKey take-aways

    Residential transformation leveraging on advanced TV services,bundles and superior customer experience with fibre

    Explore convergence to grow market share leveraging on uniqnamely customer base, brands, sales channels, targeting and e

    Strategy focused on mobile data and tiered flat pricing pla

    drive usage in personal mobile

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    BUSINESS-TO-BUSINESSKey take-aways

    Comprehensive B2B offering critical to address increasingly segmcomplex demands from enterprises

    Uniquely positioned to build new data revenue streams from thopportunities in cloud

    Clear understanding of the key success factors to explore new

    opportunities, namely skills, partnerships and executio

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    OPERATIONSKey take-aways

    IT transformation is playing a key role in improving efficiencenabling convergence

    Efficiency improvements from IT, FTTH and 4G will continue tocost reduction and profitability

    Productivity improvements with rollout of new generation ne

    increased IT utilisation and field force transformation

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    INNOVATIONKey take-aways

    Structured management of capital allocation with an integinnovation roadmap

    Competitive time to market with successful launches inew opportunity areas

    Partnerships with global innovators and with leading Portuguese

    to create an innovation ecosystem and share risks

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    UNIQUELY POSITIONED TO CREATE VALUETHROUGH THE NEXT CYCLE

    COPEXChurnShare-of-wallet

    Fibre penetration

    Efficiency gainsdriven by IT andprocessvirtualisation

    Improvingefficiency of touchpoints

    Fibre and triple-play penetration

    Flat rate andsmartphonepenetration

    Customerexperience andretention

    New B2C services(e.g., cloud, VAS on

    TV, mobile data)

    New B2B solutions(e.g., cloud, IT out-sourcing M2M andadvanced solutions)

    Market share

    (customers)

    Grow householdpenetration

    Captureconvergence cross-selling opportunity

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    WRAP-UP A

    Zeinal Bava| Chief E

    Lisbon, 2