Wikis, Blogs and RSS For Operational Communications Darlene Fichter University of Saskatchewan ...

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  • Slide 1
  • Wikis, Blogs and RSS For Operational Communications Darlene Fichter University of Saskatchewan darlene.fichter@usask.ca OLA Super Conference February 3, 2006
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  • Darlene Fichter
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  • Overview Internal collaboration & communication Wikis and weblogs and RSS How do they work What are some of the benefits What to use when
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  • Questions What is your primary role at your organization? Reference/Instructional Librarian Library ITS (web developer, systems librarian) Library manager Other Are you interested in using weblogs/wikis and RSS for: Business processes Personal web publishing Community building Intranet Dont know Do you blog, read weblogs or contribute to a wiki? Does your organization use blogs, wikis or RSS?
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  • Poll: Committees and Teams How many groups do you belong to? None one to two three to five More than 5 How do you share information? Email Mailing list Shared file server BBS IM What are some of the limitations?
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  • What if Reduce email overload Have an archive of the work done to date Build a knowledge base auto-magically Have an easy way to write reports, documents, policies, and procedures together
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  • Technologies Enabling Online Collaboration Dozens: Discussion forums Email Instant messaging Newsgroups Webcasts Web conferencing Weblogs Team rooms Text messaging/wireless RSS Wiki Expertise location FOAF
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  • Zoom In Weblogs Wikis RSS
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  • What is a Weblog? Blog/ Weblog is web site with pages: Containing brief entries arranged chronologically Can be a diary, a Whats New page or comments / links to other web sites To me, the blog concept is about three things: Frequency, Brevity, and Personality. Evan Williams (creator of Blogger)
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  • Posts Daily Archive Search Links/blogroll Category Archive Monthly Archive Feeds
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  • Blog Post
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  • Weblogs Meet Two Primary Needs Informing Interacting Questions and comments Publishing and syndicating
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  • Excellent at one-to-many communication Can allow participation and comments Break down the silos Create connected content Weblogs Can Create New Relationships
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  • Why are Weblogs Adopted So Quickly Simple way for employees to share ideas Flexible A good match between the need and the knowledge worker
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  • Primary Uses of Internal Weblogs Knowledge-sharing (63%) Internal communications (44%) Project management (30%) Personal knowledge management (23%) Event logging (23%) Team management (20%) Personal knowledge management (23%) Blogging in the Enterprise: Executive Summary from the Guidewire Group Market Cycle Survey - October 2005
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  • Key Benefits Improved internal communications (77%) Replacement of other existing work processes (41%) Replacement of email (39%) Blogging in the Enterprise: Executive Summary from the Guidewire Group Market Cycle Survey - October 2005
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  • Internal communications Admin News, Personnel News, Staff news, etc blogwithoutalibrary - http://www.blogwithoutalibrary.net/?page_id=94#internal
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  • Basic Blogger Reader Interaction Blog it Read it Comment Read via a newsreader
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  • What is RSS? When people ask me what RSS is, I say it's automated web surfing. We took something lots of people do, visiting sites looking for new stuff, and automated it. It's a very predictable thing, that's what computers do -- automate repetitive things. Dave Winer Really Simple Syndication Blog http://www.reallysimplesyndication.com/2005/09/11#a951 http://www.reallysimplesyndication.com/2005/09/11#a951 Automated Web Surfing
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  • One Click to Rule Them All Yahoo Search New IT Books BBC Data Ref BlogRef Desk Blog NYT IT StatusLoansTrialsStaffEvents RSS News Readers / Aggregators http://www.coldal.org/clips/3rings.mp3
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  • Newsreader Lots of Choices www.bloglines.com
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  • Feeds
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  • What if you dont want an RSS reader Many tools that support RSS to email notification Rmail http://www.r-mail.org/http://www.r-mail.org/ Bloglet - http://www.bloglet.com/http://www.bloglet.com/ Bot a Blog - http://www.botablog.com/http://www.botablog.com/ Squeet - http://squeet.com/http://squeet.com/
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  • What if you dont want email or RSS Personal RSS newspaper Superglu Build a web page with feeds in columns http://dev.morainevalley.edu/lrc/blogs.htm
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  • Small Team Blog Data Library Software: Movable Type
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  • Data Library 6 people One works off site
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  • Data Blog Build a knowledge base collaboratively Frequently asked questions Best practices Login information for external services Current updates Track status and issues with data files
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  • Movable Type Software Features Multiple authors Multiple blogs Create categories Simple to use (very little training) Built-in search engine Archives by month
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  • Blog Statistics Launched March 2004 521 posts in 18 months Very few comments
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  • User Acceptance and Adoption Everyone has posted Three people are the most active and post often Is used as a reference and not read daily by most staff Email notifications are used for alerts on any urgent posts Build off email adoption.
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  • Weblog Exercise Brainstorm a few ways weblogs might be used in your organization? Identify how weblogs would be better than the existing approach. Identify obstacles / resistance to using weblogs inside the firewall.
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  • Weblog Roadmap*: Project Approach Now Identify a need and find a supporter (buy-in) Start with a simple system Pilot it Make sure users understand the basics Create employee blogging guidelines especially if the blogs are public Expanded and Adapted from John Robb, Userland SoftwareUserland Software
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  • Weblog Roadmap Near Term Get em publishing about what theyre working on (projects, database trials, marketing plans) Help them to start "subscribing" to each other and to news sources Begin to build / encourage "team blogs" around key topics / areas
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  • Wiki
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  • What is a Wiki? Web application invented by Ward Cunningham in 1994 that allows anyone to add content and anyone to edit it. Its a tool for collaboration, really, we dont know quite what it is but its a fun way of communicating asynchronously across the network. Wiki means quick in Hawaiian
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  • Wikis Characteristics Intended to be simple so you can focus on the writing, not the mechanics and syntax No HTML know-how required
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  • Wikis: Collections of Pages Main Page Contact UsElectronic Virtual edit Wiki pages look like web pages Anyone with a web browser can read a wiki site Illustrations adapted from Guillaume du Gardier. What is a wiki? June 2, 2005
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  • Click, Write and Save edit save...KMWorld 2005 KMWorld 2005 Anyone with a web browser can edit a wiki site Anyone can undo any change at any time
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  • Make a new page by typing the name in CamelCase, aka WikiName Creating New Pages Title NewName edit NewName Click on any WikiName to see pages that link to it
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  • Wiki Design Principles Openness and trust if a page is incomplete or inaccurate anyone can edit it Incremental pages can cite other pages, even those not yet written Observable you can see the changes being made Organic site structure is up to everyone, and it will evolve and change More principles Wiki Design Principles http://www.c2.com/cgi/wiki?WikiDesignPrinciples
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  • Wiki Examples: Wikipedia www.wikipedia.org
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  • Wikipedia: Recent Changes
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  • Time Lapse London Bombing http://thelastminute.typepad.com/blog/2005/07/the_day_citizen.html
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  • Wikipedia: Viewing History
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  • Wikipedia: Talk Page
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  • Wiki Gardeners Person who goes around tidying up the wiki, pruning, editing, organizing, and cleaning up Usually liked and respected On a library wiki, you might want to assign this role.
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  • External Library Wiki: Subject Guides http://www.library.ohiou.edu/subjects/bizwiki/index.php/Main_Page
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  • Tour: Library Wikis Internal uses Staff Intranet Projects Event planning IT documentation Helpdesk reference / library ITS
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  • Library Intranet http://wiki.lib.umn.edu/
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  • Library Intranet http://wiki.lib.uconn.edu/wiki/Main_Page
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