Today’s Newspaper

Cuttings

Today’s online news

Gozonews.com

New organisational structure announced for Vodafone Malta – Vodafone direct

HTC Desire X now available at Go outlets in Malta and Gozo – Go direct

Gwida Go bl-ahhar pakkett ta’ sports fuq it-tv, biz-zieda tal-UEFA Champions League – Go direct

di-ve.com Vodafone and FITA collaborate on technology for the disabled – Vodafone CSR direct

Josannecassar.com

Vodafone Malta Foundation and FITA collaboration – Vodafone CSR direct

New organisational structure for Vodafone Malta – Vodafone direct

Today’s online news

Timesofmalta.com

Technology for diabled – Vodafone CSR direct

Melita tests new broadband link to Milan – Melita direct

Independent.com.mt

Vodafone Malta Foundation and FITA collaborate together – Vodafone CSR direct

Samsung Galaxy Mini 2 Review – Vodafone direct HTC Desire X now available at GO – Go direct

Melita launches Melita More in HD – Melita direct

Bank of Valletta appoints green leaders – BOV CSR

Vodafone in the news

CLIENT: VODAFONE DIRECT MEDIUM: GOZONEWS.COM DATE: 15 OCTOBER 2012

New organisational structure announced for Vodafone Malta

Published on Monday, 15, October, 2012 at 15:10 in Malta News | No Comments

Vodafone Malta is pleased has announced some new changes to its organisational structure. The changes have been

implemented to provide additional focus on the different segments of the business and to better support its business

strategy in ever changing market conditions. It also brings Malta in line with the Vodafone global organisational

model. Vodafone’s Marketing and Commercial departments have now been restructured into three sections namely the

Enterprise and Wholesale Unit, Consumer Business Unit and Commercial Operations unit. These three verticals are

represented directly on the Company’s Executive Committee by their respective Heads.

Joseph Cuschieri has recently relinquished his position of Chief Commercial Officer to pursue his career further by

setting up his own advisory services practice, something which he has been planning for some time. To this effect, the

Enterprise and Wholesale Business Unit will temporarily be headed by Joseph Cuschieri who held the position of

Chief Commercial Officer since October 2007. He was previously Vodafone’s Head of Public Policy and Affairs.

Mr. Cuschieri will be working full time with Vodafone Malta until May 2013. “I am delighted and very excited that

after 7 years of service with a global company like Vodafone, I am moving on to set up my own business. Looking

back at the last 7 years, I feel proud to have been an agent of change and a key contributor to Vodafone’s success and

CLIENT: VODAFONE DIRECT MEDIUM: GOZONEWS.COM DATE: 15 OCTOBER 2012

market leadership. I am also pleased that through my career move, I have created space for local talent to grow and

take over senior roles within the Company.”

Mr.Cuschieri’s affiliation with Vodafone is not likely to end next May. Apart from being engaged with Vodafone in an

advisory role immediately after 31 May 2013, he has also been appointed Director on the Board of Arabia Mobile

Services which is an MVNO operating in Milan. The company is owned by Vodafone Egypt and provides mobile

telephony services for the Egyptian community in Italy.

The Consumer Business Unit will be headed by Sandro Pisani. Mr. Pisani has returned to Vodafone Malta after an 18

month stint with Vodafone Egypt where he sat on the Executive Committee as Strategy Director. During this time Mr.

Pisani was also CEO and Director of Arabia Mobile Service. Before moving to Egypt, Mr. Pisani had been for 10

years with Vodafone Malta and occupied a variety of roles including Chief Strategy Officer and Head of Technology.

“After spending time abroad, I am really glad to be back to Vodafone Malta. Every time I move abroad for work, I

always come back refreshed and looking forward for a new challenge, and this time round it’s not different. Leading

this Unit means that I will be able to focus more on our consumers needs and provide our consumers with offers and

services that truly meet their needs,” said Sandro Pisani.

Michael Coney has been promoted from the position of Customer Operations Manager to Head of Commercial

Operations unit. Mr. Coney has a Corporate finance background and has been working with Vodafone Malta for the

past 8 years two of which were spent in the UK as Commercial Marketing Manager working with Vodafone Group.

Mr Coney, who will now form part of the Company’s Executive Committee, stated “I feel privileged to have been

given the opportunity to head such an important function in our organisation. The function’s role is to ensure that the

Customer has the best possible experience in all interactions with Vodafone. This restructuring is an affirmation that

our customers are at the heart of all our activities.”

Balesh Sharma, CEO of Vodafone Malta, described these changes as very exciting opportunities for a good number of

Vodafone’s team members. “These people are all role models who have concentrated heavily on their career

development,” he said. “Over the years they have been very open to many changes and opportunities that Vodafone

provides to further their knowledge and experience. It is truly my pleasure to see how people can move from one

company to another within Vodafone and how ultimately local talent is always appreciated and valued.”

Photo – From L to R: Michael Coney, Joseph Cuschieri, Balesh Sharma and Sandro Pisani.

CLIENT: VODAFONE CSR DIRECT MEDIUM: DI-VE.COM DATE: 16 OCTOBER 2012

Christine

Vodafone and FITA collaborate on technology for the disabled Article By: di-ve.com news

editorial@di-ve.com

The Vodafone Malta Foundation and the Foundation for Information Technology

Accessibility (FITA) are collaborating with the aim of providing the disabled with access to

the latest mobile and smartphone technology.

This collaboration resulted in a scheme which will be funding 50% of mobile devices and

other assistive software that visually impaired and deaf users purchase from Vodafone. This

scheme spans over two years.

As part of the project, three educational TV spots were also produced and funded by

Vodafone. They show how the company’s products and technology are making life easier for

all, including persons with disabilities. The actors portrayed in the clips are actual FITA

clients who chose to share their newly acquired ICT skills and give back to FITA and society.

Interested applicants can apply with FITA in order to avail themselves of the free assessment

services which will direct them towards their ideal mobile telephony solution. More

information can be obtained directly from FITA by calling 25992343 or visiting

www.fitamalta.eu.

CLIENT: VODAFONE CSR DIRECT

MEDIUM: INDEPENDENT.COM DATE: 19 OCTOBER 2012

Vodafone Malta Foundation and FITA collaborate together

Article published on 19 October 2012

The Vodafone Malta Foundation and the Foundation for Information

Technology Accessibility (FITA) launched a collaboration between the two

aimed at providing access to the latest mobile and Smartphone technology for

disabled people. This collaboration resulted in a scheme which will be funding

50% of mobile devices and other assistive software that visually impaired and

deaf users will buy from Vodafone. This scheme spans over two years.

As part of this collaboration, three educational TV spots were also produced.

These TV spots funded by Vodafone, show how the company’s products and

technology are making life easier to all, including people with disability. Four

Vodafone employees embarked on this project to show how Vodafone can

enrich the lives of people with disability through its technology by empowering

them to live an independent life which emphasises their abilities. The actors

portrayed in these clips are actual FITA clients who chose to share their newly-

acquired ICT skills and contribute something back to FITA and society.

Particular attention was given to make these videos accessible to the widest

audience possible.

Godwin Grima, Chairman of FITA, said: “FITA congratulates the Vodafone

Malta Foundation on the active action it is taking in bringing about a level

playing field for disabled people who wish to make the very best use of the

latest mobile and Smartphone technology.” Referring to the three educational

TV spots, Dr Grima said that the video clips portraying the daily use of ICT by

people with disability will continue to raise awareness by providing a brief but

effective snapshot of the benefits that ICT solutions can deliver to end users.

Gemma Mifsud Bonnici, chairperson of the Vodafone Malta Foundation said

that the Foundation believes in equality for all and the company is making sure

that through its actions it provides disabled people access to the latest mobile

and Smartphone technology. “This is a clear example of Mobiles for Good

which Vodafone Foundations around the world are embarking on. The idea

behind Mobiles for Good is to provide privileged access to Vodafone networks

and technology to empower people with the necessary tools and this is precisely

what we’re doing thanks to our collaboration with FITA,” she emphasised.

Interested applicants can apply with FITA in order to avail themselves of the

free assessment services which will direct them towards their ideal mobile

telephony solution. More information can be obtained directly from FITA by

calling on telephone number 2599-2343 or the FITA website www.fitamalta.eu.

CLIENT: VODAFONE CSR DIRECT MEDIUM: JOSANNECASSAR.COM DATE: 17 OCTOBER 2012

Vodafone Malta Foundation and FITA

collaboration

The Vodafone Malta Foundation and the Foundation for Information Technology

Accessibility (FITA) launched a collaboration between the two aimed at providing access to

the latest mobile and Smartphone technology for disabled persons. This collaboration

resulted in a scheme which will be funding 50% of mobile devices and other assisted software

that visually impaired and deaf users will buy from Vodafone. This scheme spans over two

years.

As part of this collaboration 3 educational TV spots were also produced. These TV spots

funded by Vodafone, show how the company’s products and technology are making life

easier to all, including persons with disability. Four Vodafone employees embarked on this

project to show how Vodafone can enrich the lives of people with disability through its

technology by empowering them to live an independent life which emphasizes their abilities.

The actors portrayed in these clips are actual FITA clients who chose to share their newly

acquired ICT skills and contribute something back to FITA and society. Particular attention

was given to make these videos accessible to the widest audience possible.

Dr Godwin Grima, Chairman of FITA said that, “FITA congratulates the Vodafone Malta

Foundation on the active action it is taking in bringing about a level playing field for disabled

persons who wish to make the very best use of the latest mobile and Smartphone technology.”

Referring to the 3 educational TV Spots, Dr Grima said that the video clips portraying the

daily use of ICT by persons with disability will continue to raise awareness by providing a

brief but effective snapshot, of the benefits that ICT solutions can deliver to end users.

Gemma Mifsud Bonnici, chairperson of the Vodafone Malta Foundation said that the

Foundation believes in equality for all and the company is making sure that through its actions

it provides disabled persons access to the latest mobile and Smartphone technology. “This is a

clear example of Mobiles for Good which Vodafone Foundations around the world are

CLIENT: VODAFONE CSR DIRECT MEDIUM: JOSANNECASSAR.COM DATE: 17 OCTOBER 2012

embarking on. The idea behind Mobiles for Good is to provide privileged access to Vodafone

networks and technology to empower people with the necessary tools and this is precisely

what we’re doing thanks to our collaboration with FITA,” she emphasised.

Interested applicants can apply with FITA in order to avail themselves of the free assessment

services which will direct them towards their ideal mobile telephony solution. More

information can be obtained directly from FITA by calling on telephone number 25992343 or

the FITA website www.fitamalta.eu.

CLIENT: VODAFONE DIRECT MEDIUM: JOSANNECASSAR.COM DATE: 17 OCTOBER 2012

New organisational structure for Vodafone

Malta

Pictured from left to right: Michael Coney, Joseph Cuschieri, Balesh Sharma and Sandro

Pisani

Vodafone Malta is pleased to announce some exciting new changes to its organisational

structure. The changes have been implemented to provide additional focus on the different

segments of the business and to better support its business strategy in ever changing market

conditions. It also brings Malta in line with the Vodafone global organisational model.

Vodafone’s Marketing and Commercial departments have now been restructured into three

sections namely the Enterprise and Wholesale Unit, Consumer Business Unit and Commercial

Operations unit. These three verticals are represented directly on the Company’s Executive

Committee by their respective Heads.

Joseph Cuschieri has recently relinquished his position of Chief Commercial Officer to pursue

his career further by setting up his own advisory services practice, something which he has

been planning for some time. To this effect, the Enterprise and Wholesale Business Unit will

temporarily be headed by Joseph Cuschieri who held the position of Chief Commercial

Officer since October 2007. He was previously Vodafone’s Head of Public Policy and

Affairs. Mr. Cuschieri will be working full time with Vodafone Malta until May 2013.

“I am delighted and very excited that after 7 years of service with a global company like

Vodafone, I am moving on to set up my own business. Looking back at the last 7 years, I feel

proud to have been an agent of change and a key contributor to Vodafone’s success and

market leadership. I am also pleased that through my career move, I have created space for

local talent to grow and take over senior roles within the Company”.

Mr. Cuschieri’s affiliation with Vodafone is not likely to end next May. Apart from being

engaged with Vodafone in an advisory role immediately after 31 May 2013, he has also been

CLIENT: VODAFONE DIRECT MEDIUM: JOSANNECASSAR.COM DATE: 17 OCTOBER 2012

appointed Director on the Board of Arabia Mobile Services which is an MVNO operating in

Milan. The company is owned by Vodafone Egypt and provides mobile telephony services for

the Egyptian community in Italy.

The Consumer Business Unit will be headed by Sandro Pisani. Mr. Pisani has returned to

Vodafone Malta after an 18 month stint with Vodafone Egypt where he sat on the Executive

Committee as Strategy Director. During this time Mr. Pisani was also CEO and Director of

Arabia Mobile Service. Before moving to Egypt, Mr. Pisani had been for 10 years with

Vodafone Malta and occupied a variety of roles including Chief Strategy Officer and Head of

Technology. “After spending time abroad, I am really glad to be back to Vodafone Malta.

Every time I move abroad for work, I always come back refreshed and looking forward for a

new challenge, and this time round it’s not different. Leading this Unit means that I will be

able to focus more on our consumers needs and provide our consumers with offers and

services that truly meet their needs,” said Sandro Pisani.

Michael Coney has been promoted from the position of Customer Operations Manager to

Head of Commercial Operations unit. Mr. Coney has a Corporate finance background and has

been working with Vodafone Malta for the past 8 years two of which were spent in the UK as

Commercial Marketing Manager working with Vodafone Group. Mr. Coney, who will now

form part of the Company’s Executive Committee, stated “I feel privileged to have been given

the opportunity to head such an important function in our organisation. The function’s role is

to ensure that the Customer has the best possible experience in all interactions with Vodafone.

This restructuring is an affirmation that our customers are at the heart of all our activities”.

Balesh Sharma, CEO of Vodafone Malta, described these changes as very exciting

opportunities for a good number of Vodafone’s team members. “These people are all role

models who have concentrated heavily on their career development,” he said. “Over the years

they have been very open to many changes and opportunities that Vodafone provides to

further their knowledge and experience. It is truly my pleasure to see how people can move

from one company to another within Vodafone and how ultimately local talent is always

appreciated and valued.”

CLIENT: VODAFONE DIRECT

MEDIUM: INDEPENDENT.COM DATE: 18 OCTOBER 2012

Samsung Galaxy Mini 2 Review

Article published on 18 October 2012

Specifications

Dimensions & Weight

109.4 x 58.6 x 11.6 mm, 105.3 g

Colour Black

Display 3.27 inches, Touchscreen

Operating System Android OS, v2.3.6 (Gingerbread)

Battery Life Stand by up to 120h

and Talk time up to 6h

Connectivity Wifi, Bluetooth

Memory 4GB Internal,

Micro SD Card Slot up to 32GB

Camera 3.15 MP

Messaging SMS (threaded view),MMS, Email, Push Mail, IM, RSS

GPS Yes, with A-GPS support

(Requires Internet)

Radio Yes

Display: ééééé

Hardware: ééééé

Battery life: ééééé

Overall: ééééé

Introduction

The Samsung Mini 2 comes in at the lower end of Samsung’s range replacing

the original Samsung Galaxy but is not Samsung’s entry level handset. The

phone is a solid handset which fits snugly in your hand with the rounded shape

complementing your palm. The phone is equipped with the well-known home

button and the touch-sensitive menu and back keys which we found highly

responsive.

Operating System and Display

The Galaxy Mini 2 screen lights up providing a bright and clear display, with

text easy to read - more than acceptable for a smartphone in the lower price

bracket. Slightly disappointing the Samsung Galaxy Mini 2 runs on Android

2.3.6 Gingerbread and not Android 4.0 Ice Cream Sandwich which could be a

deciding factor for some customers when it comes to choosing a new phone.

Looking past this, the single-core, 800MHz processor and 512MB of RAM in

the Galaxy Mini 2 does a good job of running Android smoothly.

CLIENT: VODAFONE DIRECT

MEDIUM: INDEPENDENT.COM DATE: 18 OCTOBER 2012

Hardware

Below the volume switch there’s a microSD card slot allowing you to expand on

the average 4GB of internal storage and thanks to the handy side-access, you

can swap between cards without having to remove the battery or even the rear

cover. The bottom of the phone has a centralised microUSB port and a pin hole

for the microphone, while at the back there’s a 3.15MP camera and a small,

slightly raised speaker grill next to it.

Battery life and connectivity

With a 1,300mAh battery the Samsung Galaxy Mini 2 battery life is pretty good,

as you’d expect from a phone with a single-core processor and an average sized

screen getting a full days use is easy for the Galaxy Mini 2. You can even

stretch two days if you are a little more careful with your usage.

Through the phone you are able to set up a wireless hot-spot, allowing you to

share your network’s data connection with other devices, such as a tablet or

laptop.

The Samsung Galaxy Mini 2 was made available for review by Vodafone Malta

and is available at their stores.

CLIENT: VODAFONE CSR DIRECT

MEDIUM: TIMESOFMALTA.COM DATE: 18 OCTOBER 2012

Thursday, October 18, 2012

Technology for disabled

The Vodafone Malta Foundation and Foundation for Information Technology Accessibility (Fita) are collaborating

to fund 50 per cent of mobile devices and software for visually and audibly im-paired people.

As part of the project, Vodafone produced three educational TV spots to show how its products and technology

can empower people to live independently.

Interested applicants can apply with Fita for free assessment services over their ideal mobile telephony option.

Further information can be obtained from Fita on 2599 2343 or www.fitamalta.eu.

Other stories in the news

CLIENT: GO DIRECT

MEDIUM: GWIDA DATE: 16 OCTOBER 2012

CLIENT: GO DIRECT

MEDIUM: INDEPENDENT.COM DATE: 18 OCTOBER 2012

HTC Desire X now available at GO

Article published on 18 October 2012

GO has launched the HTC Desire X – the remarkable smartphone that sounds

every bit as good as it looks! It comes with real-time features and amazing

sound qualities. HTC Desire X is a powerful, all-round performer with dual-core

power and dual-core processor, a brilliant 4” display and class-leading camera

that gets great results every time.

The HTC Desire X is a brilliant smartphone, the perfect choice for music lovers,

app-a-holics, photographers, social network fans and smartphone users who

enjoy high-quality multimedia. The Desire X features one-touch sharing of

media through e-mail, text or social media. What’s more? It provides a

superfast, highly personal mobile experience at a great price.

Speaking about the HTC Desire X, Luan Vella from GO’s Commercial team

said: “The HTC Desire X is indeed a top-notch all-rounder available at an

affordable price. It hits the market equipped with a state-of-the-art camera,

stunning sound and incredible processing power and speed.”

“In the coming days, GO customers can drop in at any one of our retail outlets

and exclusive resellers in Malta and Gozo to try out the awesome features of this

smartphone – that really is an extension of your social life!”

The HTC Desire X has an internal memory of 4GB which can be expanded to

32GB and comes with microSD card slot that renders the memory experience

very useful for users. 3G internet enables fast browsing in HSDPA at 7.2Mbps.

It also supports Wi-Fi, DLNA and Wi-Fi hotspot for connectivity and is

powered by the feature-packed Android Ice Cream Sandwich OS.

The exceptional gadget has a Dual-core 1GHz Qualcomm MSM8225 Processor

with a Adreno 203 GPU for fast wording users’ apps and other work with 768

MB RAM for an even better performance.

Desire X boasts a 5MP auto focus rear camera with LED flash and also geo-

tagging features. It can record video at 480p@30fps video quality. Thanks to

VideoPic the user can take videos and stills at the same time and share them

easily with family and friends. It is equipped with Beats Audio™ for amazing

sound for music, games and video too.

This mid-range offering from HTC features a 4-inch super LCD capacitive

touchscreen display with a resolution of 480 x 800 pixels enhancing overall

viewing with vivid colour and clarity with reduced glare even in sunlight.

CLIENT: GO DIRECT

MEDIUM: GOZONEWS.COM DATE: 18 OCTOBER 2012

HTC Desire X now available at GO outlets in Malta and Gozo

Published on Thursday, 18, October, 2012 at 15:41 in Malta News | No Comments

GO has launched the HTC Desire X. The compnay said that it comes with real-time features and amazing sound

qualities. HTC Desire X is a powerful, all-round performer with dual-core power and dual-core processor, a brilliant 4″

display and camera.

Speaking about the HTC Desire X, Luan Vella from GO’s Commercial team said, “The HTC Desire X is indeed a top-

notch all-rounder available at an affordable price. It hits the market equipped with a state-of-the-art camera, stunning

sound and incredible processing power and speed.”

“In the coming days, GO customers can drop in at any one of our retail outlets and exclusive resellers in Malta and

Gozo to try out the awesome features of this smartphone – that really is an extension of your social life.”

The HTC Desire X has an internal memory of 4GB which can be expanded to 32GB and comes with microSD card

slot that renders the memory experience very useful for users. 3G internet enables fast browsing in HSDPA at

7.2Mbps. It also supports Wi-Fi, DLNA and Wi-Fi hotspot for connectivity and is powered by the feature-packed

Android Ice Cream Sandwich OS.

This mid-range offering from HTC features a 4-inch super LCD capacitive touchscreen display with a resolution of

480 x 800 pixels enhancing overall viewing with vivid colour and clarity with reduced glare even in sunlight.

For further information, customers can call Freephone 80072121 or visit www.go.com. Terms and conditions apply.

CLIENT: MELITA DIRECT

MEDIUM: INDEPENDENT.COM DATE: 17 OCTOBER 2012

Melita launches Melita More in HD

Article published on 17 October 2012

As from this month, Melita will be airing its leading entertainment channel

Melita More in High Definition (Channel 801) accessible through the Melita

Netbox HD or the Melita iBox HD.

Melita More is a channel exclusively available to Melita TV customers which

includes a variety of US hit series varying from comedy to drama. Amongst the

leading shows aired on the channel we find hit series such as Fringe, How I Met

Your Mother, Gossip Girl, Glee, Two Broke Girls and True Blood. As from this

schedule the channel will also be adding great new series as well as airing

weekly movies.

The channel will run in parallel in standard digital format (channel 802). Melita

More is available to all subscribers of the Large and Extra-Large packages.

Medium package subscribers can also get access to Melita More by upgrading to

the Medium+ option which also gives access to two great Sony Pictures

Television channels – Sony Movie Channel and Sony Entertainment TV.

CLIENT: MELITA DIRECT MEDIUM: TIMESOFMALTA.COM DATE: 18 OCTOBER 2012

Thursday, October 18, 2012 by

Joanna Ripard

Melita tests new broadband link to Milan

Melita is in the final stages of testing a new fibre link that connects Malta to Milan, its latest investment in broadband infrastructure.

There are considerable opportunities in the business market

The project, combined with a planned state-of-the-art customer relationship platform and an enhanced business services offering, will involve a total investment of €10 million over the next five years, Melita chief executive Andrei Torriani told The Times Business.

Melita has teamed up with US-headquartered provider Level 3, one of only six Tier I operators in the world, to access high quality broadband closer to source. Level 3 delivers all global content for Netflix and Apple through its own content delivery network.

Mr Torriani explained Level 3 boasts a world-leading fibre infrastructure which connects major cities and technology points from Milan across the globe. The chief executive promises Melita’s household and business customers will experience a quantum leap in broadband quality.

“We at Melita believe we are helping to fulfil Malta’s Smart Island vision and help the country meet the EU’s digital agenda targets for high speed broadband,” Mr Torriani explained. “Those targets cannot be reached without the right type of international connectivity. That has not been forthcoming to Malta for some time and we decided to make the investment to bring better quality of service and interconnectivity to local customers.”

CLIENT: MELITA DIRECT MEDIUM: TIMESOFMALTA.COM DATE: 18 OCTOBER 2012

Malta’s three broadband providers, including Melita, all have links to Sicily, mostly for geographical reasons.

Melita is currently routing traffic through its new link and Mr Torriani said tests are showing significant improvements in quality and marked reductions in data loss. The development will contribute to Melita’s positioning as a broadband provider for businesses like online gaming and trading organisations which are particularly sensitive to data transmission quality, Mr Torriani added. Households, he said, will enjoy better download and upload speeds and quality.

“On average, most households have more than one connection and it is a major challenge to find growth in that segment,” Mr Torriani pointed out. “But there are considerable opportunities in the business market. We are confident we can bring added value by ‘obtaining’ our internet closer to source, from a premier operator, with fewer in-between players.”

In the longer-term, stronger broadband and connectivity will enable Melita to deliver more content over online platforms. Customers’ increasing demand for video, gaming, and peer-to-peer interaction requires higher speeds.

More than a year ago, Melita upgraded its customers to 15 Mbps for a trial period and found that most customers opted to keep those speeds when the trial window closed. More than half of Malta’s broadband customers now use 10 Mbps. Subscribers to Melita’s network on speeds of 10 Mbps account for 76 per cent of its total customer base.

Meanwhile, Melita has turned to another Tier I provider, Amdocs, for the delivery of a technologically advanced customer relationship management solution that will automate a host of customer services.

“It has become a major challenge for any telecommunications company to service customers, particularly as more people with various bundles make enquiries over the phone. Agents have to be constantly trained to handle a never-ending list of products, features and issues,” Mr Torriani said. “It was very important for us to find an end-to-end provider that could handle a complex customer service environment where there are users of converged services. This new platform will eliminate much of the complexity involved in calls to the customer care centre.”

Automated services will see customers gaining instant access to many features and options, including billing queries, technical issue resolution, information on mobile phone functionality and self-help videos. This new technology will support Melita in its bid to enhance the standardisation of the customer experience so that subscribers obtain information in a systematic way with reduced waiting times.

Mr Torriani was keen to point out that the implementation of the new CRM platform would not involve redundancies. Rather, it would give the company an opportunity to offer new challenges across the business to team members under a programme for personal development and growth. It was also a way for Melita to retain shared competencies.

Externally, next week, Melita will roll out several bundles aimed at business customers, featuring enhanced broadband offerings and services, many of which leverage the capabilities of the new fibre link.

“Melita has been a driver of change in the market not only for businesses and customers, but also for the telecommunciations landscape in Malta. We are happy with the results we are getting but we are not going to rest on our laurels. We are going to continue to invest in broadband because we see this as an opportunity for growth for Malta,” Mr Torriani said.

CLIENT: BANK OF VALLETTA DIRECT

MEDIUM: INDEPENDENT.COM DATE: 19 OCTOBER 2012

Bank of Valletta appoints green leaders

Article published on 19 October 2012

Bank of Valletta has appointed 60 staff members as its green leaders, who will

act as “ambassadors” to promote an environmentally-friendly culture,

complementing the bank’s ongoing green initiatives.

The bank is committed to minimising the environmental impact of its business,

to be pro-active in seeking energy-efficient solutions and to use alternative

sources of energy wherever feasible.

The green leaders will identify ways in which bank practices can become

greener, but just as importantly will encourage staff and customers to realise that

they can each make a contribution towards reducing waste and saving energy.

To launch this initiative, a one-day training event was held at the Bird Park in

Burmarrad on separate days for the green leaders, explaining how we as

individuals use energy at work and at home, and underlines the importance of

energy conservation.

The bank has set itself challenging targets for reducing its carbon footprint, and

by 2013 is trying to reduce its energy consumption by a fifth through a

combination of PV panels and more energy-saving air-conditioning units, more

efficient lighting, changes to IT systems, etc. It also has a comprehensive waste

management programme.