Today’s Newspaper

Cuttings

18 April 2013

Today’s news online

di-ve.com BOV staff donate 35 bags of blood – BOV CSR

Vodafone and FITA make phones more accessible – Vodafone CSR direct

Six months free internet – Go Duo pack – Go direct

Gozonews.com Free internet for six months with new GO Duo Pack Offer – Go direct

Independent.com.mt Melita Business supports management conferences – Melita direct

Blood collection – BOV CSR

Free internet for 6 months with Duo Pack from Go – Go direct

Josannecassar.com Vodafone Malta Foundation values collaboration with FITA – Vodafone CSR direct

Maltastar.com Vodafone Malta Foundation values collaboration with FITA – Vodafone CSR direct

MaltaToday Portal Balesh Sharma – Good things should last forever – Vodafone direct

Timesofmalta.com Go Duo Pack offrs six months free internet – Go direct

Vodafone in the news

CLIENT: VODAFONE CSR DIRECT MEDIUM: JOSANNECASSAR.COM DATE: 15 APRIL 2013

Vodafone Malta Foundation values

collaboration with FITA

The Vodafone Malta Foundation, together with the Foundation for Information Technology

Accessibility (FITA), last October launched a collaboration between the two aimed at

providing access to the latest mobile and Smartphone technology for disabled persons. This

collaboration resulted in a scheme which will be funding 50% of mobile devices and related

assistive software that visually impaired and deaf users will buy from Vodafone. This scheme

spans over two years.

Rebecca, a young lady aged 24 who took up the scheme had very positive comments about

this initiative. “My old mobile phone did not provide me with any kind of assistive

technology and I could not install any accessible software,” she said. Since I am blind, I

qualified for the FITA-Vodafone scheme and thanks to the scheme, I bought an iPhone. This

opened a whole new world of possibilities and now I make no mistakes in dialling the wrong

number and can return calls with more accuracy. This scheme simply changed my life and

gave me the independence I was yearning for.”

Paul, aged 62 also had an old mobile phone and found it too difficult to use a mobile phone

with a touch screen due to his health issues. Paul is not extremely technically minded and

therefore was put off by sophisticated smartphones. “FITA and Vodafone helped me find a

mobile phone that was speech enabled, making my life so much easier,” he said.

Rebecca and Paul, and many others who have taken advantage of this scheme feel much more

independent and secure, especially when they are out and about or travelling abroad. They

discovered that now it is not necessary to remember mobile numbers by heart, since they can

bring up their mobile address book, select the person they wish to speak to and simply place

the call with a simple tap or click. Both are also using their phone for entertainment,

especially when waiting for the bus or travelling, and using their phone to listen to the radio,

music or an audio book.

CLIENT: VODAFONE CSR DIRECT MEDIUM: JOSANNECASSAR.COM DATE: 15 APRIL 2013

“For Rebecca, Paul and many others, this could not be possible had an organisation like

Vodafone Foundation not collaborated with us to expand upon our services and set up the

FITA-Vodafone Scheme. This scheme is proving to be very beneficial for the deaf, the blind

and visually impaired,” said Michael Micallef, from FITA.

Gemma Mifsud Bonnici, chairperson of the Vodafone Malta Foundation said that the

Foundation believes in equality for all and the company is making sure that through its actions

it provides disabled persons access to the latest mobile and Smartphone technology.

Interested applicants can apply with FITA in order to avail themselves of the free assessment

services which will direct them towards their ideal mobile telephony solution. More

information can be obtained directly from FITA by calling on telephone number 25992343 or

the FITA website www.fitamalta.eu.

CLIENT: VODAFONE CSR DIRECT MEDIUM: MALTASTAR.COM DATE: 16 APRIL 2013

Vodafone Malta Foundation values collaboration with FITA

Tuesday, 16 Apr 2013, 05:59

The Vodafone Malta Foundation, together with the Foundation for Information Technology

Accessibility (FITA), last October launched a collaboration between the two aimed at providing

access to the latest mobile and Smartphone technology for disabled persons. This

collaboration resulted in a scheme which will be funding 50% of mobile devices and related

assistive software that visually impaired and deaf users will buy from Vodafone. This scheme

spans over two years.

Rebecca, a young lady aged 24 who took up the scheme had very positive comments about this

initiative. “My old mobile phone did not provide me with any kind of assistive technology and I could

not install any accessible software,” she said. Since I am blind, I qualified for the FITA-Vodafone

scheme and thanks to the scheme, I bought an iPhone. This opened a whole new world of possibilities

and now I make no mistakes in dialling the wrong number and can return calls with more accuracy.

This scheme simply changed my life and gave me the independence I was yearning for.”

Paul, aged 62 also had an old mobile phone and found it too difficult to use a mobile phone with a

touch screen due to his health issues. Paul is not extremely technically minded and therefore was put

off by sophisticated smartphones. “FITA and Vodafone helped me find a mobile phone that was

speech enabled, making my life so much easier,” he said.

Rebecca and Paul, and many others who have taken advantage of this scheme feel much more

independent and secure, especially when they are out and about or travelling abroad. They

discovered that now it is not necessary to remember mobile numbers by heart, since they can bring up

CLIENT: VODAFONE CSR DIRECT MEDIUM: MALTASTAR.COM DATE: 16 APRIL 2013

their mobile address book, select the person they wish to speak to and simply place the call with a

simple tap or click. Both are also using their phone for entertainment, especially when waiting for the

bus or travelling, and using their phone to listen to the radio, music or an audio book.

“For Rebecca, Paul and many others, this could not be possible had an organisation like Vodafone

Foundation not collaborated with us to expand upon our services and set up the FITA-Vodafone

Scheme. This scheme is proving to be very beneficial for the deaf, the blind and visually impaired,”

said Michael Micallef, from FITA.

Gemma Mifsud Bonnici, chairperson of the Vodafone Malta Foundation said that the Foundation

believes in equality for all and the company is making sure that through its actions it provides disabled

persons access to the latest mobile and Smartphone technology.

Interested applicants can apply with FITA in order to avail themselves of the free assessment services

which will direct them towards their ideal mobile telephony solution. More information can be obtained

directly from FITA by calling on telephone number 25992343 or the FITA website www.fitamalta.eu.

CLIENT: VODAFONE CSR DIRECT MEDIUM: DI-VE.COM DATE: 15 APRIL 2013

Vodafone and FITA make phones more accessible Article By: di-ve.com news

editorial@di-ve.com

Since last October, the Vodafone Malta Foundation and the Foundation for Information

Technology Accessibility (FITA) have worked together to provide access to the latest mobile

and Smartphone technology for disabled persons.

This collaboration resulted in a two year scheme funding 50% of mobile devices and related

assistive software that visually impaired and deaf users can buy from Vodafone.

Rebecca, 24, who is blind benefitted from the scheme through the purchase of an iPhone. She

commented that her old mobile phone did not provide her with any kind of assistive

technology and she could not install any accessible software. The new phone opened a whole

new world of possibilities and now she makes no mistakes in dialling the wrong number and

can return calls with more accuracy. “This scheme simply changed my life and gave me the

independence I was yearning for,” Rebecca said.

Paul, 62, was not technically minded and was put off by sophisticated smartphones. Due to

health issues he found it difficult to use a touch screen, however FITA and Vodafone helped

him find a mobile phone that was speech enabled, making his life easier.

Rebecca and Paul, and many others who have taken advantage of this scheme feel more

independent and secure, especially when they are out and about or travelling abroad. They

discovered that now it is not necessary to remember mobile numbers by heart, since they can

bring up their mobile address book, select the person they wish to speak to and simply place

the call with a simple tap or click. Both are also using their phone for entertainment.

CLIENT: VODAFONE CSR DIRECT MEDIUM: DI-VE.COM DATE: 15 APRIL 2013

“For Rebecca, Paul and many others, this could not be possible had an organisation like

Vodafone Foundation not collaborated with us to expand upon our services and set up the

FITA-Vodafone Scheme. This scheme is proving to be very beneficial for the deaf, the blind

and visually impaired,” said Michael Micallef, from FITA.

Gemma Mifsud Bonnici, chairperson of the Vodafone Malta Foundation said that the

Foundation believes in equality for all and the company is making sure that through its actions

it provides disabled persons access to the latest mobile and Smartphone technology.

Interested applicants can apply with FITA in order to avail themselves of the free assessment

services which will direct them towards their ideal mobile telephony solution. More

information can be obtained directly from FITA by calling on telephone number 25992343 or

the FITA website www.fitamalta.eu.

CLIENT: VODAFONE DIRECT MEDIUM: MALTATODAY.COM.MT DATE: 15 APRIL 2013

Big Talk Monday 15 April 2013 - 15:25

Balesh Sharma | Good things should last forever Vodafone Malta CEO Balesh Sharma speaks to MaltaToday about Vodafone’s worry-free Global Initiative, and its latest tariffs for local consumers

Vodafone Malta CEO Balesh Sharma

In recent years, Smartphones have truly taken off in the local market. How would you

describe this trend, and the current level of Smartphone usage among local consumers?

Smartphone penetration is increasing and people understand more than ever the benefits that

Smartphones bring. However, we strongly believe that there is potential for more customers to move

onto Smartphones. This is the way forward. People want all the possible information available at their

fingertips.

Being the home of the smartphone is not only about high headline download speeds. Our customers

are today going beyond requesting high headline download speeds, they are telling us that they require

to be confidently connected with a reliable connection whenever, wherever they happen to be.

When it comes to coverage, I'm really proud to say that we provide the best coverage on the Islands. In

order to keep on refining customer user experience we are constantly improving our indoor and

outdoor mobile coverage in a number of specific locations.

CLIENT: VODAFONE DIRECT MEDIUM: MALTATODAY.COM.MT DATE: 15 APRIL 2013

We pride ourselves in having what I believe to be the best technical team on the Island working

relentlessly to continuously keep our upgrading and improving network in order to be sure to really

remain the home of the smartphone.

How many consumers make regular use of mobile internet services, and what does this

represent for us as a country?

We are seeing a marked increase in the use of mobile Internet and given the right environment more

people will start using mobile on their internet. It is pretty evident that people want to be connected all

the time, wherever they are and whomever they are with. Internet on your mobile provides you with

this opportunity hassle-free.

We make sure to provide our customers what they ultimately want. Advances in technology are helping

us provide our customers the possibility of enjoying their mobile devices' capability to a maximum.

Hence, our commitment to continue providing the most reliable connection at the fastest speeds

whenever, wherever on the Islands.

How is Vodafone adapting to these trends, and catering for the demands that are being

created?

Of course providing a reliable connection is one of the essentials that our customers are asking for,

another is to always have the best expert support. Again here we pride ourselves in providing the best

in customer support.

Last year we launched a suite of services that are provided through our Smartphone crew. The first

benefit is to provide free transfer of contact list when a customer changes their phone. I think most

have been there. You buy a new Smartphone and you have to see how to transfer that precious list of

contacts. Well now it's as easy as going to one of our retail stores and have this transferred for free.

Another comment that smartphone customers have passed is that not everyone is familiar with all the

benefits of owning a smartphone. Again, we have set up training classes that help our customers make

the most of their Smartphone.

CLIENT: VODAFONE DIRECT MEDIUM: MALTATODAY.COM.MT DATE: 15 APRIL 2013

Last but not least customers are daunted when they have a problem with their phone, setting up email

or not managing to connect. Again we have devised a service that enables our trained agents to

remotely access the phone, diagnose the problem and solve it without the need for customers to leave

the comfort of their home. All this is done through a step-by-step process, with our customers' consent.

During the coming year we will be continuing to innovate in the field of customer support in order to

ensure that we continue to provide our customers with a truly unmatched customer experience.

Vodafone is launching three new tariffs. What can you tell us about them? Why should

consumers be interested?

Of course, a great network proving reliable connectivity and an unmatched customer experience are

fundamental elements of a value proposition and these are brought together with our new Vodafone

RED plan.

With our Vodafone RED we are now also innovating in the area of proposition. All our customers have

become used to having bundles of minutes and SMSs included in their plans. These bundles always

need to be used on the customer's own network. This means that before making that contact with a

friend one would usually ask himself or herself whether their friend is on the same network.

Those days are over now thanks to Vodafone RED. Vodafone RED provides our customers with 3,000

minutes and 3,000 SMSs to any network. Customers won't need to worry whether their friend at the

other end of the call is a GO or Melita customer, mobile or fixed. The minutes and SMSs provided can

be used to anyone on any network.

Vodafone RED will have a special introductory offer retailing at €60 a month which also comes with a

1.5GB data allowance and a free phone when subscribing to the plan.

However, subscribing to the Vodafone RED plan also gives our customers priority access to our expert

support. When calling our call centre on 247, Vodafone RED customers are passed through a separate

queue in order to minimise waiting time on the phone.

And of course, we are providing all of this on our great network.

CLIENT: VODAFONE DIRECT MEDIUM: MALTATODAY.COM.MT DATE: 15 APRIL 2013

We are also launching Vodafone RED Premium. The Vodafone RED Premium plan is retailing at a

special introductory access of €99.99 a month.

This top end plan gives our customers unlimited calls and SMSs to all networks. There will be no limits

on this plan and Vodafone customers can call and SMS anyone on any local network. This is coupled

with a further 3GB of data.

In the Premium plan we also included a bundle of minutes, SMSs and data to be used whilst roaming.

Again this is an innovative idea. We have listened to our customers and extended the worry-free

concept to those times that our customers are either on holiday or on business abroad. Premium

comes with 100 minutes calling to home country, 100 SMSs and 50 MB monthly that can be used

while abroad.

We really wanted our premium customers to get that special treatment. Each customer will have an

account executive who will assist them in whatever they might require and need.

Another innovation in the Vodafone RED Premium plan is our extended warranty care pack. This

provides customers an extension on the normal warranty, covering some issues that are not usually

covered by warranty. Our extended warranty care pack entitles our customers to a free repair or a free

replacement in case of an out-of-warranty malfunction during the 24-month duration of the contract

We have also introduced Vodafone RED basic, which as the name implies is the basic proposition of

this suite. At €35 a month a customer is entitled to 2,000 minutes and SMSs to all Vodafone

customers, 60 minutes and 60 SMSs to any network and 750MB of data. This plan is an ideal

introductory plan for the first time customer.

What can you tell us about Vodafone's Global Initiative that promotes a worry-free

concept for all Vodafone customers? What is the ethos of this campaign?

Vodafone RED is all about providing a worry-free concept to our customers. After all, 'good things

should last forever'. This is the philosophy behind our new tariffs. We want people to call their loved

ones irrelevant of which mobile operator they are registered to, without having to worry about

incurring high bills. What we are offering people is a unique proposition on the market.

CLIENT: VODAFONE DIRECT MEDIUM: MALTATODAY.COM.MT DATE: 15 APRIL 2013

Vodafone RED is for everyone. It is for both new and existing customers. Through Vodafone RED we

are saying yes to endless talk and text and never having to say goodbye. We are saying yes to

unrestricted usage. We are saying yes to reliable data and total confidence. We are saying yes to the

latest handset or yes to keeping that old handset you know and love. We are saying yes to crystal clear

coverage everywhere. We are saying yes to the good things in life.

Through Vodafone RED we are removing all the negative things that limit people with their mobiles

today. We are clearing away all the complexities associated with mobile plans by providing certainty.

This means a simple price every month and transparency about what you're getting.

How does this campaign set Vodafone apart from its competitors with regards to the

services it provides?

This proposition addresses all the current market trends. We will continue providing the best network

on the Islands, because only the best network can provide a superior data experience to all our

customers.

We will also continue to provide an unmatched customer experience, whilst innovating with the

provision of more services that simplify our customers' lives.

I honestly believe that Vodafone RED will continue differentiating us from our competitors in the

market, because this is an offer modelled around what people want and need. Thanks to Vodafone

RED we are delivering clear and unique customers benefits whilst radically simplifying our proposition

making it easier for all our customers to choose the good things their Smartphone can provide.

Other stories in the news

CLIENT: GO DIRECT MEDIUM: INDEPENDENT.COM.MT DATE: 16 APRIL 2013

Free internet for 6 months with Duo Pack from GO Tuesday, 16 April 2013, 18:10

The new offer on Duo Pack from GO is offering customers more benefits than ever before. With FREE telephone installation, FREE use of a standard modem, and, above all, FREE internet for the first 6 months, Duo Pack provides customers with Talk Anytime phone service and 12Mbps internet for only €9.99 monthly for the first 6 months and from then on only €19.99 monthly! The new Duo Pack offer makes GO’s top notch service even more affordable and is a must-have for all telephone and internet users.

“Without doubt, in today’s world, internet access is a must-have for all households and, thanks to our 6 months FREE internet Duo Pack offer, Maltese households have a great opportunity to join Malta’s leading internet service provider. The combination of such an attractive price and the advantage of being able to tailor the package according to one’s needs simply makes the package a winner for everyone,” said Annette Bezzina, GO Manager, Residential Segment.

Duo Pack is made up of Talk Anytime that includes unlimited calls to all GO fixed line phone numbers and 12 Mbps (150GB monthly download) internet. Customers at any time can very conveniently choose to upgrade their Duo Pack.Customers may opt to add €8.99 monthly for 20Mbps internet or €16.99 monthly for 35Mbps internet.

The offer is available until the 30th of April 2013. For further information on the new Duo Pack offer from GO or to subscribe, customers can drop in at any one of GO’s retail outlets or exclusive resellers in Malta and Gozo, call customer care anytime on 146 – free from their GO mobile – or Freephone 80072121. Alternatively they can visit the website www.go.com.mt. Terms and conditions apply

CLIENT: GO DIRECT MEDIUM: TIMESOFMALTA.COM DATE: 14 APRIL 2013

Sunday, April 14, 2013

Go Duo Pack offers six months’ free internet

Go’s latest proposition, the Duo Pack, includes telephone installation, use of a standard modem, and internet for the first six months, all for free.

Duo Pack includes unlimited calls to all Go fixed line phone numbers and 12 Mbps (150GB monthly download) internet. Customers may choose to upgrade their Duo Pack and add €8.99 monthly for 20Mbps internet or €16.99 monthly for 35Mbps internet.

The offer is available until April 30. Information is available from Go stores or exclusive resellers, on 146 or 8007 2121, or at www.go.com.mt.

CLIENT: GO DIRECT MEDIUM: GOZONEWS.COM DATE: 16 APRIL 2013

Free internet for six months with new GO Duo Pack offer

Posted By Gozo News On April 16, 2013 @ 6:12 pm In Malta News | No Comments

GO has said that its new offer on Duo Pack is offering customers more benefits than ever before, with free telephone installation, free use of a standard modem, and, above all, free internet for the first six months,

The company said that Duo Pack provides customers with Talk Anytime phone service and 12Mbps internet for only €9.99 monthly for the first 6 months and from then on only €19.99 monthly, which makes the new Duo Pack offer even more affordable.

Annette Bezzina, GO Manager, Residential Segment said, “without doubt, in today’s world, internet access is a must-have for all households and, thanks to our 6 months free internet Duo Pack offer,

Maltese households have a great opportunity to join Malta’s leading internet service provider. The combination of such an attractive price and the advantage of being able to tailor the package according to one’s needs simply makes the package a winner for everyone.”

Duo Pack is made up of Talk Anytime that includes unlimited calls to all GO fixed line phone numbers and 12 Mbps (150GB monthly download) internet. Customers can at any time choose to upgrade their Duo Pack, customers may also opt to add €8.99 monthly for 20Mbps internet or €16.99 monthly for 35Mbps internet.

For further information on the new Duo Pack offer from GO or to subscribe, customers can drop in at any one of GO’s retail outlets or exclusive resellers in Malta and Gozo, call customer care anytime on 146 – free from their GO mobile – or Freephone 80072121. Alternatively they can visit the website www.go.com.mt [1].

This offer is available until the 30th of April 2013 and terms and conditions apply.

CLIENT: GO DIRECT MEDIUM: DI-VE.COM DATE: 16 APRIL 2013

Six months free Internet – GO ‘Duo Pack’ Article By: di-ve.com news

editorial@di-ve.com

GO is offering a ‘Duo Pack’ which includes free telephone installation, free use of a standard

modem and free Internet for the first six months.

Duo Pack is made up of Talk Anytime that includes unlimited calls to all GO fixed line phone

numbers and 12 Mbps (150GB monthly download) internet. Customers at any time can very

conveniently choose to upgrade their Duo Pack.Customers may opt to add €8.99 monthly for

20Mbps internet or €16.99 monthly for 35Mbps internet.

“The combination of such an attractive price and the advantage of being able to tailor the

package according to one’s needs simply makes the package a winner for everyone,” said

Annette Bezzina, GO Manager, Residential Segment.

The offer is available until 30th of April 2013. For more information one can call customer

care anytime on 146, free from their GO mobile, or Freephone 80072121. Or visit the website

www.go.com.mt.

CLIENT: MELITA DIRECT MEDIUM: INDEPENDENT.COM.MT DATE: 14 APRIL 2013

Melita Business supports management conferences

From left: Gta Corporate Services Manager

Sunday, 14 April 2013, 10:36

Melita Business recently supported two key events organised for local managers operating in different industries and sectors.

LEAD Events organised yet another successful and wide-ranging event that covered various aspect of management development. The Management EXPO covered topics such as people management, creativity and innovation, marketing and communications as well as financial management.

Similarly, Melita Business also supported the 7th International Taxation Conference organised by the Malta Institute of Management, which focused specifically on the latest developments in international tax law. This event included both local and foreign speakers ranging from partners at Malta’s leading audit firms, as well as

CLIENT: MELITA DIRECT MEDIUM: INDEPENDENT.COM.MT DATE: 14 APRIL 2013

scholars Dr Niklas Schimdt and Prof. Pasquale Pistone from Austria and Italy respectively.

“Melita has created a dedicated one-stop-shop for business. The expertise that Melita has acquired in its in-house business and custom projects with large customers is integrated into the solution design of SME products. As a result, SME products from Melita are equally innovative for all sizes of customers, regardless of how simple or complex the business customer’s requirements are. Specialist teams are responsible for all aspect of product delivery – from the sale, installation and commissioning of the on-site solution. Supporting events such as these enables us to communicate the benefits for business customers to make use of our experience and expertise,” commented Claire Abela, Marketing Manager – Business Market.

CLIENT: BOV CSR MEDIUM: INDEPENDENT.COM.MT DATE: 15 APRIL 2013

Blood collection

Monday, 15 April 2013, 17:51

Thirty-three bags of blood were collected from Bank of Valletta employees in the recent blood drive organised as part of a comprehensive Health and Safety Week.

The drive received a strong response from both management and staff, with a number of new donors lining up along with the regulars.

Bank of Valletta organises regular activities to enhance the social wellbeing of the community in which it operates as well as of its employees. The blood donation drive reached both these aims.

This initiative also provides an added opportunity for the mobile blood donation unit in terms of visibility. A number of passers-by also paid a visit to donate their share. The mobile blood donation unit is an effective way to reach donors who might otherwise find it hard to visit the Malta Blood Transfusion Unit in Pieta'. BOV is one of the corporates which encourages and supports its staff to donate blood by organising regular visits by the Unit to BOV Centre.

The mobile blood donation unit boasts a range of superior facilities powered by the latest technology including real-time access to the donor database for safer blood donation, a high-tech pre-donation testing area and 4-person bleeding theatre, air-conditioning and motorised couches.

CLIENT: BOV CSR MEDIUM: DI-VE.COM DATE: 15 APRIL 2013

BOV staff donate 35 bags of blood Article By: di-ve.com news

editorial@di-ve.com

Thirty-three bags of blood were collected from Bank of Valletta employees in the recent

blood drive organised as part of a comprehensive Health and Safety Week.

A number of new donors from both the management and staff from the bank joined ranks

with regular donors. A number of onlookers took the opportunity of the mobile blood

donation unit being close and joined the BOV staff in donating their share of blood.

Bank of Valletta organises regular activities to enhance the social wellbeing of the community

in which it operates as well as of its employees and is one of the companies which encourages

and supports its staff to donate blood by organising regular visits by the Unit to BOV Centre.

The mobile blood donation unit boasts a range of superior facilities powered by the latest

technology including real-time access to the donor database for safer blood donation, a high-

tech pre-donation testing area and 4-person bleeding theatre, air-conditioning and motorised

couches.