Viking Survey Results Report

Team Assignment 11 Team 2-1

Content

1/ Report survey resultCustomer satisfaction levelsDetail data analysis

2 / Recommendation Survey Conclusions Recommendation

Report survey result

Customer satisfaction levels

Report survey resultChart and analysisCustomer satisfaction based on question 6 (Overall, how satisfied are you with our software?)

Report survey resultChart and analysisCustomer satisfaction based on question 6 (Overall, how satisfied are you with our software?)

Analysis and evaluation Question 6 is the question to evaluate overview the Viking product, to know how each customer evaluate about this software.In this chart, we can see all customers are satisfied with Viking product. (Evaluate point 1 and 2 for the product follow Likert Scale) 

Report survey resultChart and analysisCustomer satisfaction level chart (based on average point of each customer for question 2-6)

Report survey resultChart and analysisCustomer satisfaction level chart (based on average point of each customer for question 2-6)

Analysis and evaluation But in this chart, we can see 3/5 customer are not enough satisfied with Viking software.However, customer B is very satisfied with the software, the variance is 1.4 So if we calculate average point between 5 customer, result is 1.96 customers are somewhat satisfied with the software.To analyze in detail satisfaction of customer with the Viking software, we must go to the below metric 

Report survey resultDetail data analysis

Quality attributes

Report survey resultDetail data analysis

Report survey resultDetail data analysis

Report survey result

Report survey result

Report survey result

Report survey result

RecommendationSurvey Conclusions

The survey confirms that Viking release 1 is accepted by customers, however it’s should be improve a lot to please our customers in a greatest way.

RecommendationRecommendation

Product: Review and improve about installabilityImprove usability to user can use product easierProve ability about resolve problem quicklyReduce having a lot problems in productFacilitate to they can modify/add to product

Survey:Have some unreasonable questions. So each question need explanation that help customer clearly understand We can use a method: making some different questions for same problem to ensure data that we collected is reliable.Following reading <Software customer satisfaction>, we recommend to add the criteria to evaluate Importance of each question for customer evaluation themselves. By that way, we can evaluate our product can meet long term and short term goals more accurate based on customer evaluation And we should add more questions based on key quality requirements to evaluate quality of software product more and more.