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    TURKEY B2C E-COMMERCE MARKET 2016 PUBLICATION DATE: APRIL 2016

    PAGE 2 GENERAL INFORMATION I PAGE 3 KEY FINDINGS I PAGE 4 - 5 TABLE OF CONTENTS I PAGE 6 REPORT-SPECIFIC SAMPLE

    CHARTS I PAGE 7 METHODOLOGY I PAGE 8 RELATED REPORTS I PAGE 9 CLIENTS I PAGE 10-11 FREQUENTLY ASKED QUESTIONS

    PAGE 12 ORDER FORM I PAGE 13 TERMS AND CONDITIONS

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    PRODUCT DETAILS Title: Type of Product:

    Category:

    Covered Regions:

    Covered Countries:

    Language:

    Formats:

    Number of Charts:

    Turkey B2C E-Commerce Market 2016

    Market Report

    B2C E-Commerce

    Eastern Europe

    Turkey

    English

    PDF & PowerPoint

    60

    PRICES* Single User License: Site License:

    Global Site License:

    € 950 (exc. VAT)

    € 1425 (exc. VAT)

    € 1900 (exc. VAT)

    QUESTIONS

    ANSWERED

    IN THIS REPORT

    How fast is B2C E-Commerce growing in Turkey?

    What are some important growth drivers and challenges for the online retail development in this

    country?

    How high is the online shopper penetration in Turkey and how does it compare to other countries

    in Europe?

    What do consumers in Turkey buy when they shop online and how do they pay for the purchases?

    Which are the largest B2C E-Commerce companies in Turkey and which companies in this sector

    attracted investment during 2015?

    SECONDARY MARKET

    RESEARCH

    Our reports are exclusively based on secondary market research. Our researchers derive

    information and data from a variety of reliable published sources and compile the data into

    understandable and easy-to-use formats.

    ADVANTAGES Maximum Objectivity Reliable Sources

    Up-To-Date Analysis

    Boardroom-Ready PowerPoint Presentations

    Guidance For Strategic Company Decisions

    TURKEY B2C E-COMMERCE MARKET 2016

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    THE GROWTH OF B2C E-COMMERCE IN TURKEY ATTRACTS INVESTORS

    The B2C E-Commerce market in Turkey, second largest in Eastern Europe, is also among

    the fastest growing, according to the new market report by yStats.com. In 2015, online retail sales

    in the country grew by a medium-high double-digit share and are projected to grow still further

    this year. Despite Turkey being the fifth largest Internet audience in Europe, Internet penetration

    in this country reached just above 50% of the population in 2015. Furthermore, only around one

    third of Internet users made purchases online that year, indicating that both Internet and online

    shopper penetration rates have room for growth, driving B2C E-Commerce sales higher.

    Clothing has emerged as a major product category in Turkey’s online retail. According to

    the research findings of yStats.com, it was popular both among male and female online shoppers

    in 2015 and was purchased by more than half of online shoppers overall. This trend spurs the

    popularity of online clothing retailers, such as Trendyol.com and Markafoni.com, which ranked as

    some of the most visited online shopping websites in the country in early 2016.

    Another major characteristic of the B2C E-Commerce market in Turkey is the rising

    importance of mobile shopping and social media. The market report by yStats.com reveals that

    more than 50% of online shoppers in Turkey admitted that their online buying decision is

    influenced by what they read on social media, according to a survey cited in the report. M-

    Commerce development is driven by the increasing penetration of mobile Internet-enabled

    devices, already the most popular means of accessing the Internet. The major online retail

    competitors, such as online marketplaces GittiGidiyor and n11.com report rapid growth rates in

    mobile traffic and sales.

    The rapid growth of the online shopping market in Turkey has attracted both foreign and

    domestic investors, according to yStats.com’s research. The country’s largest online retailer,

    Hepsiburada.com, received 100 million U.S. dollars of investment in early 2015, while major

    online food ordering service Yemksepeti was acquired by Delivery Hero for more than half a

    billion U.S. dollars. As the market continues to develop, competition is expected to remain

    intense.

    TURKEY B2C E-COMMERCE MARKET 2016

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    MANAGEMENT SUMMARY

    OVERVIEW AND INTERNATIONAL COMPARISONS

     B2C E-Commerce Market Overview and International Comparisons, March 2016

     Breakdown of Europe’s Internet Audience, by Top 5 Countries, incl. Turkey, and Others, in %, May 2015

     B2C E-Commerce Sales, by Selected Countries in Eastern Europe, incl. Turkey, in EUR billion, 2014

     Number of Internet Users and Penetration in Eastern Europe, by Selected Countries, incl. Turkey, in millions

    and in % of Population, 2013 - 2019f

     Number of Smartphone Users and Penetration in Eastern Europe, by Selected Countries, incl. Turkey, in

    millions and in % of Mobile Phone Users, 2013 - 2018f

     Internet Penetration in Turkey, Compared to Selected Countries in the EU, in % of Individuals, 2012 – 2015

     Online Shopper Penetration in Turkey, Compared to Selected Countries in the EU, in % of Internet Users, 2012

    – 2015

     Cross-Border Online Shopper Penetration in Turkey, Compared to Selected Countries in the EU, in % of Online

    Shoppers, 2015

     Mobile Shopper Penetration in Selected Countries in Europe, incl. Turkey, in % of Mobile Device Owners, 2014

     Ranking of Top 5 Fastest Growing E-Commerce Companies in Europe, by Year-on-Year Growth, in %, incl.

    Companies Based in Turkey, 2014

    TRENDS

     Devices Used to Connect to the Internet, in % Households with Internet Access, Q1 2014 & Q1 2015

     Number of Mobile Internet Subscriptions, in millions and in % of Total Internet Subscriptions, Q3 2013 - Q3

    2015

     M-Commerce Share of Total B2C E-Commerce Sales, in %, Q1 2015

     Breakdown of Frequency of Cross-Border Online Shopping, in % of Online Shoppers, April 2015

     Product Categories Purchased in Cross-Border Online Shopping, in % of Cross-Border Online Shoppers, April

    2015

     Share of Cross-Border Online Shoppers Using Social Media to Reach an International Website, in %, 12

    Months to November 2015

     Share of Online Shoppers Whose Online Shopping Behavior is Influenced by Reading Reviews, Comments and

    Feedback on Social Media, in %, February 2016

     Product Categories Researched via Social Media Prior to Purchase, in % of Social Media Users, 2015

     Top Reasons for Online Research Prior to In-Store Purchase, and In-Store Research Prior to Online Purchase,

    in % of Respondents in the Relevant Group, April 2015

    SALES & SHARES

     B2C E-Commerce Sales, in TRY billion, 2013-2016f

     B2C E-Commerce Sales, by Segment, in TRY billion, 2013 & 2014

     B2C E-Commerce Share of Total Retail Sales, in %, 2014 & 2015e

    TURKEY B2C E-COMMERCE MARKET 2016

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    TABLE OF CONTENTS (1 OF 2)

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    USERS & SHOPPERS

     Internet Penetration, in % of Individuals, 2011 - 2015

     Online Shopper Penetration, in % of Internet Users, 2011 - 2015

     Breakdown of Internet Users by Time of Last Online Purchase, in %, Q1 2014 & Q1 2015

     Reasons Not to Purchase Products and Services Online, in % of Internet Users Who Do Not Shop Online, by

    Gender and Total, 12 Months to March 2015

    PRODUCTS

     Product Categories Purchased Online, in % of Online Shoppers, by Gender, 12 Months to March 2015

     B2C E-Commerce Sales of Specialized Multichannel Retailers, by Product Category, in TRY million, and in %

    Year-on-Year Change, 2014

    PAYMENT

     Breakdown of Payment Methods Used in Online Shopping, in %, 2014

     Number and Value of Domestic E-Commerce Transactions with Bank Cards, in millions and in TRY million, Q1

    2013 - Q4 2015

     Number and Value of Cross-Border E-Commerce Transactions with Bank Cards, in millions and in TRY million,

    Q1 2013 - Q4 2015

    DELIVERY

     Problems Encountered in Online Shopping, incl. Delivery, in % of Online Shoppers, by Gender and Total, 12

    Months to March 2015

    PLAYERS

     B2C E-Commerce Players Overview, March 2016

     Overview of Selected E-Commerce Mergers and Acquisitions, 2015

     Top 15 E-Commerce Websites by Page Views, incl. Page Views, in millions, and Real Users, in millions, January

    2016

     Breakdown of B2C E-Commerce Market Shares, by Players, in %, 2014

     Profile of D-Market Elektronik Hizmetler Ticaret A.S., March 2016

     Profile of GittiGidiyor A.S., March 2016

     Profile of Doğuş Planet Elektronik Ticaret ve Bilişim Hizmetleri A.S., March 2016

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    TURKEY B2C E-COMMERCE MARKET 2016

    TABLE OF CONTENTS (2 OF 2)

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