Transform 09 Kofax For The Enterprise Moving From Departmental Solutions To The Enterprise ...

Kofax for the Enterprise

Moving from Departmental Solutions

to the Enterprise

Kofax for the Enterprise

Moving from Departmental Solutions

to the Enterprise

Chris HauserSenior Account Executive

Department of Defense Software & Solution Sales

Chris HauserSenior Account Executive

Department of Defense Software & Solution Sales

Slide 1

World’s Largest Information Capture Vendor

Successful• The market leader in information capture• 20+ years in business• $430 million est. annual revenue FY10• 276% revenue growth over 10 years• 132,000 Kofax Capture licenses sold• 23,000+ customers• 25 billion+ images under maintenance• $80 million in cash, no debt

Focused• 16% of software revenue goes into R&D

Global• 1200 employees in 36 countries• 1200 resellers in 60 countries• 70 worldwide distributors• 9 global OEM partners

Who Uses Kofax?

• 492 Federal Agencies•Examples of Agencies who have standardized on Kofax

• Civilian - IRS• DOD – Air Force

Army Human Resources Command• Intel - CIA• Independent/Executive branch – NARA OPM

•DC based Education, Services and Engineering Team•Federal User Community provides direct line to Engineering

Objective

•Trends•Departmental vs. Enterprise?•Departmental or Project Solution Requirements•Enterprise Requirements•How to Seamlessly Extend, Expand, and

Upgrade•Consolidation•Customer Examples

Slide 4 Transform 2009: Kofax for the Enterprise: Moving from Departmental Solutions to the Enterprise

The Value of Capture to Process


“Unfortunately, the dirty secret of content management and even BPM is document ingestion.

“The true cost of these systems lies in the labor associated with on-boarding branch level paper documents into the system.

“To be effective, content management systems require an intelligent taxonomy be applied to the documents as they enter the system. This is accomplished with the latest generation of capture recognition and transformation engines.”

Forrester March 2009

Capture and the Process

Capture delivers • Increased business velocity – intelligent electronic documents •Business climate – better, faster, cheaper • Improved data •Reduced costs •Reduced cycle times

Transform 2009: Kofax for the Enterprise: Moving from Departmental Solutions to the Enterprise

“Capture is now a critical business system that improves core business processes and competitiveness”

Harvey Spencer, 2009

Why is Capture Strategic?

• Increased use of multiple different devices to capture paper• Increased need to optimize business equipment usage•Explosion in the Workgroup Scanner Market• Integration of fax servers to enable better control• Increased use of document centric-BPM/workflow solutions• Increase in internal/external network capacity and capability

to deliver necessary bandwidth to support “image-based” applications

•Completion of investment on ECM strategy and most are realizing capture has been neglected and prohibiting realization of ROI

•Compliance (both external and internal)•The digital mailroom


Definitions

Departmental1. Scan to archive2. Dedicated software solution for specific use cases or projects3. Not a shared solution or shared service by multiple departments4. Resources dedicated to the specific department or use case

Enterprise5. Enterprise software serves multiple departments or lines of

business.6. Suite of programs with development tools for customization7. Characteristics are performance, scalability, and robustness 8. Interfaces to other enterprise systems and is centrally managed


• Not defined by volume

• Some departmental solutions process very high volumes

• Some enterprise solutions are transactional and do not process a high volume, but each document has high business value

Characteristics

Departmental• Low to high volume • Corporate back office focus • Batch centric or folder based • Dedicated resources

Enterprise• Multiple departments or lines of business • Distributed/multi-location • Service Level Agreement driven• Formalized plans for business continuity and disaster recovery• Extendable• Standards based – supports existing IT standards• Customizable• Shared resources


Departmental Solution


•Capture starts off as a departmental solution•Archival or late capture in nature• Leveraging established technologies

Scan to Archive

Collect Transform Deliver

Scan Recognition Validation Release

Kofax CaptureCapture Basic Transformation 100+ Connectors

Departmental Solution Drivers

•Document retention objective (Records Management) •Shared Access (Productivity) •Direct integration to ECM repository •Performs all the capture requirements •Reduced office space requirements (document storage)





Moving Toward An Enterprise Solution


Distributed Capture




Expanding Within the Enterprise


Departments Lines of Business

INVOICE

Accounts Payable New Account Opening

ORDER

Sales Operations Branch Banking

CONTRACT

Legal Loan Origination

Human Resources

REVIEW

Funds Transfer

Transactional in nature

Straight-through processing

Early capture – capture to process

Service Level Agreement measured

Enterprise Solution Drivers

•Capture to process •Cross departmental •Multi-location • Leverage front office assets with back office infrastructure •Transactional oriented •Process initiation •Reduce human touch points • Increase efficiency •Situational awareness (real-time systems) •Scalability, redundancy and high availability


Today

Time

Au

tom

atio

n V

alu

e

Process Initiation

Distributed Capture

Business Process Automation

Document Capture

Forms Processing

Intelligent Document

Recognition

Integrated Workflow & Rules Mgmt

Integrated Business

Intelligence

Scan to Archive

Scan to Process

Document Driven Business Process

Automation

Decision Management

Slide 15 Transform 2009: Media Briefing




Kofax Transformation ModulesIntelligent Document Recognition

ECM

BPM

ERP

Business Systems

Reporting

Systems ManagementCA, IBM ,HP,

MSFT

Enterprise Framework


Kofax Monitor

Platform Shared Services

Extend capture to the earliest point in the process Automate, accelerate and reduce operating costsEnable standardized corporate systemsEnd to end process monitoring and reportingStandard resources utilized by the entire platform

Val

ue

• Business Process Monitoring

• Business Process Automation

• Higher Value Proposition

• High Availability

• Disaster Recovery

• SNMP Enterprise

• Archival

Layering a Solution


Scalability


Image Perfection

TransformIntelligentDocument

Recognition

CaptureField

Front-OfficeBack-Office

DeliverBack-End

Interoperability

CaptureField


DeliverBack-End

Interoperability

CaptureField


CaptureField



Recognition


Recognition


Recognition


Recognition


Recognition


Recognition

DeliverBack-End

Interoperability

Image Perfection


Recognition

CaptureField


DeliverBack-End

Interoperability

Site 2

Image Perfection


Recognition

CaptureField


DeliverBack-End

Interoperability

Site 1

Disaster Recovery


Customized Panels

Incremental Customization

Auto-Classify

InvoiceContractOrder

Auto-Separate

? ?

Auto-Extract

Deliver• ECM• Workflo

w• ERP• CRM

Extract• Key from

image• OCR• ICR• OMR

Collect

SeparateValidate

Customized UICustomized

Business Rules

Custom Export

Connector

Customized Import

Custom Workflow

Custom ModuleSuite

Customized Processing


Consolidation

•Ad hoc desktop scanning•MFP scanning and fax•Departmental multi-vendor capture solutions

• Vendor 1 for invoice processing• Vendor 2 for HR documents• Vendor 3 for legal• Vendor 4 for archival scanning

•Custom IT developed applications


Consolidation


Scan to

Email

Scan to

Fax

Scan to

Archive

Scan to

Process

Scan to

Folder

Disconnected Corporate Silos

http://www.abbyy.com/

http://www.nsius.com/default.aspx



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Consolidation Benefits


Benefit Description

Standardization Single pipe processing content

SLA Management Standard monitoring and reporting

Security Single point for user management and control in defining permissions and roles

Utilization Optimize utilization of devices, users, and CPU resources to maximize ROI

Reporting All documents whether processed via a desktop scanner, MFP, fax, or production scanner are traced through the system end-to-end regardless of the process

Staffing Simplified training and support

Support World-wide support through a single support organization

Centralized Management Centrally controlled and administered

Expandability Extend and scale the system as necessary

Customer Examples


US Army

•Army Human Resources Command• World’s Largest HR organization• Managing records and processing forms for civilian workforce and 1

million+ soldiers

•Benefit of enterprise capture• Consolidation of training and maintenance for better and easier

support (from 6 different products to one)• Improve document capture process across the entire command and

save money to support the warfighter• Anticipate 2/3 reduction in staff to do complex data capture• Save money by bring capture contracts in-house


Banking

•Major US-based bank•Kofax supports solutions in three divisions

• Wholesale Banking Division• Capture of 60 million pages per year: insurance forms, account

documents, tax forms, invoices…

• Business Banking Division• Processes 11 million financial documents annually

• Corporate Properties Unit• Invoice automation for accounts payable process


Business Process Outsourcing

•Swiss Post Document Services• Leading BPO for mailroom and

document management solutions

•Distributed Kofax solution throughout Europe•Capture, classifies and extracts data from incoming mail•Delivers data and documents to customer workflows•Enables BPO to meet Service Level Agreements


Enterprise Customer #1

•Fortune 10 – Banking and financial services industry• 3,000+ branches and financial centers (US)• 2,000 locations in 100 countries

•Kofax Capture and Kofax Transformation Modules•Shared services operation

• 3 major processing centers (all US-based)• Consolidation efforts reduced FTEs from 50+ to 28• Major lines of business being serviced

• Mortgage (34 million pages per month)• Auto* (3 million pages per month)• Credit (1 million pages per month)• Student Loans (1 million pages per month)• 600 remote branch offices using Kofax Distributed Capture

•Most recent projects expanded use to Accounts Payable and Distribution Services




•Fortune 10 – Insurance and financial services industry• 105,000+ employees worldwide

•Kofax Capture• Leverages CITRIX for distributed processing/access

•Shared services operation• 3 major processing centers (2 are US-based / 1 in Malaysia)

• Malaysia operation performs data entry/validation

• Insurance claims processed monthly = 28 Million• Equates to roughly 50M pages processed per month

•Claim cycle time reduced from 3 days to same business day

•Current projects are focused on Globalization and Standardization



• Fortune 50 – Banking and financial services industry (top 5 bank) • 3,300+ bank branches • 3,400 mortgage and consumer finance centers

• Kofax Capture and Kofax Transformation Modules

• Shared services operation• Mortgage (35 million pages per month)

• Metrics• Images per FTE (including management) 2003: 23000|2007: 56000; average

300 FTEs• Image quality (included many metrics including, but not limited to: smudged,

inverted, misidentified, not correctly indexed, many others) 2003: 64%|2007: 99.8% (goal: 3 errors per million images)

• Work divided into cells - 55 scanners/2 ppl per cell/all tasks scan-release performed in cell/not all cells active at all times

• Each cell: 3600 images/hour|1.1m images/month • Delivery service levels: 2003:50%|2007:99+%


•Customer current profile• $3B US-based global financial services company• Existing Kofax customer since 2002• Mixed environment of thick-client / standalone systems• 1000+ remote sites today – facing increased support issues• Shared service operation model

•Customer vision• Standardize capture across the enterprise• Simplify capture at remote locations (total footprint = 4,000 remote sites)• Eliminate thick client capture • Streamline back-office processing (60 million/year)• Increase visibility into the entire capture process (Reporting & Monitor)• Increase independent financial advisor retention (competitive)


Solution Goals

•Capture at the earliest point

•Accelerate business processes

• Improve customer service

•Reallocate labor to higher value tasks

•Data center compliant


Distributed Capture

Flexible Input Sources

Advanced Document Automation Capabilities

Traceability and Reporting

Automatic Document Separation and Indexing

Standards Based

Scalable and Redundant

Enterprise Challenges


Challenge Opportunity

Normally involves multiple IT disciplines

Kofax is a standards based platform that seamlessly integrates into IT infrastructure

• “We are a Microsoft Shop”• “We are an IBM Shop”• “We are an Oracle Shop”

“Our data center is virtualized” Kofax is certified on VMWare

“My users know nothing about scanning”

Kofax provides advanced technologies that remove the complexity of scanning and indexing from the user

“We want to leverage our MFP fleet, email and fax as input sources”

Kofax is able to integrate and communicate with the widest range of sources on the market

“This is a business critical system” Kofax supports a standards based approach to scalability, high availability and disaster recovery

The Big Picture: Leading Through Innovation

Ability to process paper and electronic

documents

Ability to process Structured,

Semi-structured, and Unstructured

documents

100s of robust

ECM,

LOB and archive

connectors

Advanced

Metadata

Extraction &

Validation

Automated Document

Classification

Automated Document Separation

Fully automated image perfection

capabilities

Full production, batch capture

capabilities

Customizable capture workflow

Robust document indexing & validation

Centrally managed, distributed

capture capabilities

Kofax delivers what no one else can from a single vendor…

Support for document

scanners and multi-function

peripherals

LDAP & active directory

authentication

Bar Code detection, & PDF

image + text

Multiple Release Capabilities

Disaster Recovery

and Business

Continuity

Industry leading

OCR, ICR and

OMR Stand-alone to

Enterprise


The Big Picture: Leading Through Innovation

• Largest capture vendor

• Global presence

• Technology innovation

• Industry leading technical support

• Best of breed product training & certification

• Breadth of product portfolio

• Hard dollar ROI for our customers

• Easy to deploy, install, & configure

• Easy to use – 100% point & click

• Centralized & distributed capabilities

• Batch & transactional capabilities

• Full chain of custody reporting

• High availability & disaster recovery

• Scalable – departmental to enterprise

General Corporate Capabilities General Solution Capabilities

164,590,600,000Images per year licensed to our 20,000 customers worldwide


Thank You !Thank You !

Slide 36

Transform 09 Kofax For The Enterprise Moving From Departmental Solutions To The Enterprise ...

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