TQM.pp3a

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Quality Management: Creating and Sustaining Organizational Effectiveness, 2eDonna C. S. Summers

Figure 3-1 Achieving Organizational Success




Figure 3-2 ISO 9001:2000




Figure 3-3 ISO 9000 Registration Cycle




Figure 3-4 ISO 14000 Process-Oriented Document Requirements




Figure 3-5 ISO 14000 Product-Oriented Document Requirements




Figure 3-6 ISO 14000, Section 4: Environmental Management Systems Requirements




Figure 3-7 Training Typically Required for Green Belt Certification




Figure 3-8 Training Typically Required for Black Belt Certification




Figure 3-9 Six Sigma Responsibility Matrix




Figure 3-10 Training Typically Required for Green Belt Certification




Figure 3-11 Training Typically Required for Black Belt Certification




Figure 3-12 Six Sigma Problem-Solving Steps




Figure 3-13 Six Sigma Acronyms and Definitions




Figure 3-14 Three Sigma Occurs When 6σ = USL – LSL, Process Capability, Cp = 1




Figure 3-15 Three Sigma Occurs When 6σ < USL – LSL, Process Capability, Cp = 2




Figure 3-16 Six Sigma Performance




Figure 3-17 Malcolm Baldrige National Quality Award Criteria Categories, 2007 (U.S.Department of Commerce,www.nist.gov)




Figure 3-18 Partial List of Malcolm Baldrige National Quality Award Winners since 1988 Source: www.quality.nist.gov/Award_Recipients.htm




Figure 3-18 (continued) Partial List of Malcolm Baldrige National Quality Award Winners since 1988 Source: www.quality.nist.gov/Award_Recipients.htm

TQM.pp3a

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