TigerTMS Voicemail Detailed Functionality List

Feature List Voice / Fax

Feature

Innline

Remarks

General

Messaging via telephone to PMS

groups (if numeric)

Yes R

R Can send a message to all guests currently checked in

Administration groups

Yes S

S 9 system-wide distribution groups, plus 8 distributions groups for each staff mailbox

Automatic check-in to mailbox: full

PMS integration

Yes


PMS integration

Automated room moves (language,

wakeups, personalized greeting, PIN

number)

Yes

Automated room moves

(language, wakeups, personalized

greeting, PIN number)

Password protection for access to

the voice mailboxes and the system

terminal

Yes


the voice mailboxes and the

system terminal

User can choose their own PIN

number by phone or from the

keyboard

Yes



keyboard

Multiple extension rooms

Yes


Fax/voice/mixed media extensions

Yes


Multi-occupancy / privacy"

Yes


Room/person activity report

Yes


Name directory

Yes

Name directory

Pending report (pending wakeup

calls)

Yes


calls)

Real time system health display

Yes



PMS integration

Yes


PMS integration


Yes


wakeups, personalized greeting, PIN number)



System statistics report (e.g.

Yes

remaining disk space, memory,

number of messages)

Common phone key functionality

Yes

(e.g. # to exit, 7 to play the main

menu)

Cover path for administration users

Yes

(system wide or individual)

Option to record advertisements

(e.g. Valentines Day, weather

forecast)

Yes

Secure operator/reception functions

Yes

DDI - static or dynamic

Yes

DDI - Fax DDI

Yes

DDI - Telephone DDI

Yes

DDI - pool management

Yes Z

Z Voice mail can manage pool, or

PMS can manage pool

DDI - front desk configurable via

GUI

Yes

DDI - guest configurable via guest

services

Yes

DDI - phone number card printing

on check-in

Yes

DDI - phone number card printing

on demand

Yes

Message buffer on PMS link failure

Yes

Multi-usage ports

Yes

PABX compatibility

Yes

Networked backup of message files

Yes

Networked backup of message files

Yes

Full backup redundancy

Yes [

[ Via mirroring SCSI disk

controller card

Customisable prompts for external

callers

Yes

Different messages on busy or no

reply

Yes

Personalised greetings for each

mailbox

Yes \

\ 8 customisable greetings for

staff (administration) mailboxes

Configurable greeting keys for staff

mailboxes

Yes

customer-configurable voice menus

Yes

Reports - Mailboxes with messages

Yes

Reports - Mailboxes with greetings

recorded

Yes

Reports - Automatic reports

Yes

Admin/office features

Yes

Caller options to playback/re-record

message

Yes

"Outgoing messages only" mailbox

Yes

Operator/reception option to

playback guest's deleted messages

Yes

General

Messaging via telephone to PMS

groups (if numeric)

YES R

R Can send a message to all guests currently checked in

Administration groups

Yes S

S 9 system-wide distribution groups, plus 8 distributions groups for each staff mailbox


PMS integration

Yes


PMS integration



number)

Yes





the voice mailboxes and the system

terminal

Yes


the voice mailboxes and the

system terminal



keyboard

Yes



keyboard


Yes



Yes



Yes



Yes


Name directory

Yes

Name directory


calls)

Yes


calls)


Yes



PMS integration

Yes


PMS integration



number)

Yes




System statistics report (e.g.

remaining disk space, memory,

number of messages)

Yes

Common phone key functionality

(e.g. # to exit, 7 to play the main

menu)

Yes

Cover path for administration users

(system wide or individual)

Yes

Option to record advertisements

(e.g. Valentines Day, weather

forecast)

Yes

Secure operator/reception functions

Yes

DDI - static or dynamic

Yes

DDI - Fax DDI

Yes

DDI - Telephone DDI

Yes

DDI - pool management

Yes Z

Z Voice mail can manage pool, or

PMS can manage pool

DDI - front desk configurable via GUI

Yes

DDI - guest configurable via guest

services

Yes

DDI - phone number card printing on

check-in

Yes

DDI - phone number card printing on

demand

Yes

Message buffer on PMS link failure

Yes

Multi-usage ports

Yes

PABX compatibility

Yes

Languages (Standard)

Standard 5 Languages Max 10 Languages per system for messaging and wakeups (larger numbers available)

Yes

Automatic language allocation on

check in

Yes

Select Language mailbox type

Yes

Language prompts for all system

prompts

Yes

Configurable language selection order Wake-up (Standard)

Yes

Stand alone or combined wakeup

and voicemail system

Yes

10 customisable messages

Yes

Customizable wake-up message for each guest service class

Standard 5 Languages

10 languages per system (more

available)

Yes

Multiple wakeups per room (2 per

day)

Yes

Number of wake-up calls per guest room is not limited

Group wakeup calls

Yes

Wakeup calls can be set by guests,

general staff, the operator or via the

PMS

Yes

Comprehensive and user

configurable wakeup call regime

facility

Yes

Call operator and play a message on

wakeup call failure

Yes

Comprehensive audit trail including

times, dates extensions used and

outcomes

Yes

Confirmation of time set

Yes

Individual day or duration of stay

wakeup calls

Yes

Unlimited Snooze facility

Yes

Reminder calls for staff

Yes

Staff record own reminder call

Yes

12-hour clock format

Yes

Wake-up call off-loading to PBXs

(Hitachi, Lucent)

Yes

Staff wake-up calls

Yes

Wake-up calls to auto-answer phones

Yes

Messaging Standard

Simple Message retrieval from any

room phone

Yes

Admin messaging (multiple classes

of service)

Yes

All messages are date and time stamped

Yes

Broadcast message to groups or

individuals (Immediate or store and

forward)

Yes

Delete or retain heard messages

Yes

Deleted message retrieval

Yes

Front desk mailbox can restore

deleted guest message or guest

can review deleted messages

Fast forward, rewind, pause

Yes

Also have skip-ahead and skip-

back in message

Guest messaging (10 classes of

service hands-free to fully

featured)

Yes

Help message always available by

one key press

Yes

For main staff mailbox menus

Message forwarding (with an

introduction if required)

Yes

Forward keeps all previous

comment recordings

Messaging non-resident mailboxes

Yes

Operator codes to securely speed up

and simplify operation for

frequent/admin users

Yes

Option to leave a message without

ringing the phone (Do not Disturb)

Yes

Option to retrieve messages after

checkout

Yes

Optional automatic deletion of old

heard messages

Yes

Optional help/introduction message

played on first mailbox access

Yes

Remote message retrieval from any touch tone phone.

Yes

Urgent and standard message types

Yes

Time-dependent message

forwarding

Yes

Messaging for room companions

Yes

Using Group Mailbox feature

Staff Mailbox Tutorial

Yes

Guest Mailbox Tutorials (9 per

tenant)

Yes

Private message type (cant be forwarded)

Yes

Time-limited message delivery

Yes

Certified message delivery

Yes

Reply to message sender

Yes

Automatic message forwarding

Yes

Automatic message play-back on log

Yes

Express Message Sending

Yes

Staff-configurable Message play-

back options

Yes

Automatic guest message delivery

(check-in, post-check-in, check-out)

Yes

Automatic saving of first guest

message on hang-up

Yes

Configurable staff message play-

back order

Yes

Security Standard

PIN Security

Yes

CPI/room security

Yes

Option of no security

Yes

Message-Waiting (Standard)

Integrated fax with combined

message waiting facility (one

location for all messages)

Yes

Single or multiple message waiting

lamp activation (via DTMF, MMI port

or third party unit)

Yes

Advice calls with a user defined

regime (e.g. per hour except

between 11pm and 7am)

Yes

Internal pager activation for

message waiting indication

Yes

External pager activation for

message waiting indication

Yes

Call to mobile phone for message

delivery/ message waiting indication

Yes

Call to external phone for message

delivery/ message waiting indication

Yes

Flag on PMS on check-out

Yes

SMS messaging

Yes

Guests notified about PMS messages

Yes

Control PBX MWI for PMS

messages

Yes

Periodic MWI refresh

Yes

Automatic MWI fix-up

Yes

MWI re-synchronization with external

devices

Yes

Room status (Standard)

Automatic posting of status to the PMS

Yes

Automatic attendant (Standard)

Activation on console overflow

Yes

10 short-codes

Yes

Option to return to the operator at any time

Yes

Dial to extension facility

Yes

Fast transfer to voicemail on no-answer or busy

Yes

Hold for the operator

Yes

Multiple menu levels

Yes

Day/Night modes (each attendant)

Yes

Scheduled greetings (e.g. holidays)

Yes

9 Separately-configurable attendants

Yes

Fully configurable attendant prompts

Yes

Configurable No Entry destination

Yes

Configurable Entry Failure

destination

Yes

Configurable Guest/Other transfers

Yes

Staff/guest dialing directory

Yes

Guest transfer security

(schedule/pass-code)

Yes

Automatic concierge/Information Service (Standard)

Multiple menu levels

Yes

Fully customer configurable

Yes

Dial facility on request

Yes

Hear current time & date

Yes

Set greeting message

Yes

Set pass-code

Yes

Set/clear wake-up calls

Yes

Record name

Yes

Set dialing directory inclusion

Yes

Locate another party in dialing directory

Yes

Take guest tutorial

Yes

Select mailbox language

Yes

Review deleted messages

Yes

Leave message for manager/other

party

Yes

Set cell phone call forwarding

Yes

Set personal phone numbers (DDI)

Yes

Go to any mailbox in system

Yes

Take a guest survey

Yes

Hear assigned telephone numbers

Yes

Hear any prompt

Yes

9 configurable guest service menus

Yes

Automatic prompt creation for menus

Yes

Fax (Optional)

Store and forward or immediate delivery

Yes

DDI rotation

Yes

Delivery via DDI, main fax number or

combination of the two

Yes

Remote message delivery

(automated or requested on dial in)

Yes

Support for rooms with dedicated fax

lines, Shared phone/fax lines and no

fax lines

Yes

Obtain fax DDI number over telephone

Yes

Multiple Tenants

Multiple (8) independent businesses

can us same voice mail platform

Yes

Call Forwarding (Optional)

Guests can forward calls to cell phones

Yes

Staff can forward calls to internal and external phone numbers and cell phones

Yes

Alarm number Call Notification

Voice message notification of 100 calls

Yes

Pager notification of 100 calls

Yes

Call notification of 100 calls

Yes

Fax notification of 100 calls

Yes

Special-purpose Mailboxes

Guest mailbox type

Yes

Staff mailbox type

Yes

Front desk administration mailbox type

Yes

User administration mailbox type

Yes

Group mailbox type

Yes

Menu mailbox type

Yes

Play prompt mailbox type

Yes

Record/deliver message mailbox type

Yes

Record prompt mailbox type

Yes

Select Language mailbox type

Yes

Generic redirect mailbox type

Yes

Time branch mailbox type

Yes

Call transfer mailbox type

Yes

Guest service mailbox type

Yes

Automated attendant mailbox type

Yes

Caller hang-up mailbox type

Yes

Say Goodbye mailbox type

Yes

Operator mailbox type

Yes

TigerTMS Voicemail Detailed Functionality List

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