The Spring Institute for Intercultural Learning 1610 Emerson St. Denver, CO 80218
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Active Listening: Active Listening: In the Backpack of In the Backpack of Tricks Tricks an Empowering Communication Skill an Empowering Communication Skill … … for everyone – for everyone – especially English especially English Language Learners Language Learners Chris Tombari and Susan Gershwin, Chris Tombari and Susan Gershwin, Spring Institute for Intercultural Spring Institute for Intercultural Learning Learning CoTESOL CoTESOL Denver, CO ~ October 24, 2008
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Active Listening: In the Backpack of Tricks an Empowering Communication Skill … for everyone – especially English Language Learners Chris Tombari and Susan Gershwin, Spring Institute for Intercultural Learning CoTESOL Denver, CO ~ October 24, 2008. - PowerPoint PPT Presentation
Transcript of The Spring Institute for Intercultural Learning 1610 Emerson St. Denver, CO 80218
Active Listening:Active Listening:In the Backpack of TricksIn the Backpack of Tricksan Empowering Communication Skillan Empowering Communication Skill
……for everyone –for everyone – especially English Language especially English Language
LearnersLearners
Chris Tombari and Susan Gershwin, Chris Tombari and Susan Gershwin, Spring Institute for Intercultural LearningSpring Institute for Intercultural Learning
CoTESOLCoTESOL
Denver, CO ~ October 24, 2008Denver, CO ~ October 24, 2008
The Spring Institute for Intercultural Learning
1610 Emerson St.Denver, CO 80218
Strengthening Students’ Communication
Skills: Overview In this session, you will: I. Active Listening Activities
a) Mappingb) Information-Gap Exercise (using grids)c) “Listen, Repeat, Do”d) Rods
II. Debrief Active Listening Activitiesa) What is Active Listening?b) How is Active Listening empowering?c) How will you use Active Listening in your classroom?
Miscommunication Happens
Mouse
I. Defining Active Listening
(to everyone)
The biggest problem in communication
results from assuming that it has occurred.
I. Defining Active Listening
I. Defining Active Listening
1. Asking for Clarification
“What does ____ mean?”
“_______?”
“What’s another word for _____ ?”
“Please show me.”
“Please repeat.”
“Please speak slowly.”
“I don’t understand.”
“Excuse me?"
II. Active Listening Tools
Active Listening:Conversation A, Version #3
“You need to come to my office at 9:00 tomorrow.” “Come tomorrow at 9:00?”
“Bring both my social security card and my resume?”
Ellen, employee:
“Yes. Tomorrow morning at 9:00.
Bring your social security card and resume.”
“Okay. I’ll see you tomorrow at 9 in the morning. I’ll bring two things: my social security card and resume.”
“That’s right.”
“Sounds good. See you here at 9.”
I. Defining Active Listening
Dave, supervisor:
Active Listening:Conversation B, Version #3
“Work begins at 6:30. Arrive early so you can put on your uniform and see the plan for the day.”
Kathy, supervisor Joe the plumber:
I. Defining Active Listening
Active Listening: Repeating or Rephrasing…
Examples of Active Listening:“You want me to come to work tomorrow at 9:00 am.”
“See you at 9:00 tomorrow.”
“I have an appointment at the Health Clinic on May 9th. You will pick me up at my apartment at 11:00am.”
“You want me to come with my social security card and resume.”
Examples of NOTActive Listening:“Okay.”“Yes.”“No.”“I understand.”“I see.”“Sounds good.”“Great. Sounds like a plan.”
I. Defining Active Listening
Active Listening: Asking Questions
Examples of Active Listening:“You want me to come when?”“Where am I supposed to go?”“What do you want me to get?”“You want me to do what?”
Examples of NOTActive Listening:“Okay.”“Yes.”“No.”“I understand.”“I see.”“Sounds good.”“Great. Sounds like a plan.”
I. Defining Active Listening
Thank you for your time.Chris Tombari – Director of Language Services:
[email protected] Gershwin – Curriculum Development & Lead
Trainer: [email protected]
Spring Institute for Intercultural Learning
1610 Emerson Street ~ Denver, Colorado 80218 ~ 303.863.0188
www.springinstitute.org
