The Business Capability Model …from status quo … capability is the expression or the...
Transcript of The Business Capability Model …from status quo … capability is the expression or the...
L. Gary Boomer, CPA, CITP, CGMA
Visionary & Strategist
The Business Capability Model …from status quo to innovation!
L. Gary Boomer Visionary & Strategist
• CPA.CITP, CGMA
• Founder of Boomer Consulting, Inc.
• Accounting Today’s Top 100 Most Influential
• IPA’s Top 10 Recommended Consultants
• CPA Practice Advisor Top 25 Thought Leader
• My Passion – Your Success & Future Readiness
• Chair of the AICPA LIDP Committee
• Member of AICPA Council
• Contact - [email protected]
About today’s speaker
Your Action Plan
The Agile Firm
The Business Capability Model
Game Changer Mindset
The New Game
Agenda
Someone's sitting in the shade today
because someone planted a tree a long
time ago.
-- Warren Buffett --Barry Melancon
Value Proposition
Menu of Services
Strategic
Performance
Compliance
Client buys what they want and need
Target Clients
Trusted Business Advisor
Sourced Accounting and IT
Cloud Based - Secure
Mobile Access - Collaborative
Packages Starting at...$______
10 X Strategy
Filters
Niches
The Team
Processes
Leader
Client Service Representative
Unique Abilities
Sources
Project Management
Eliminate data entry
Collaborate
Lean 6 Sigma
Think Real Time
The CAS Roadmap Packaging & Pricing
Value – Fixed Fee
Matrix Pricing
Upfront Conversations
Value Creation Letters
Elevate your thinking.
The problem is never the problem, but rather how you think about the problem.
Digitized Deceptive Disruptive Dematerialized Demonetized Democratized
6D’s of Exponentials
T h i n k i n g
Exponential Growth
Day Amount
1 $ .01
7 $ .64
14 $ 81.92
21 $ 10,485.76
28 $ 1,342,177.28
31 $10,737,418.24
“Clients today don’t know what they want, because the things they most want are things they don’t yet know
are possible. Give your clients the ability to do what they can’t
currently do, but would want to, if they only knew it was possible.”
--Daniel Burrus
Serv
ices
Level 3 - Advisory
Strategic $$$
Strategic Planning
Succession Planning
Trusted Advisor Foresight-Progress
Mergers & Acquisitions
Level 2 - Advisory
Performance $$
Business Advisory
Wealth Advisory Trusted Advisor Insight-Progress
Family Office
Level 1
Compliance $
Tax
Assurance Technical Advisor Hindsight-Perfection
Accounting Services
Motivation-Business Capability Model
• Abundance 360 (Convergence)
• Mindset by Carol S. Dweck, PH.D.
• Flash Foresight by Daniel Burrus
• Life After the Death of Selling, by Tom Searcy
• BCI SamePage Project
• EWC/PwC – Steve Brown
Business capability is the expression or the articulation of the capacity, resources and expertise an organization needs in order to perform core functions. Enterprise architects use business capabilities to illustrate the over-arching needs of the business in order to better strategize IT solutions that meet those business needs.
Business Capability Model
• Contact Management
• Project Management
• Quality Management
• Client Satisfaction
• Tax
• Audit
• Advisory
Services/ Products
• Brand Strategy
• Service Offerings
• Pricing Management
• Campaign Management
• Loyalty Management
• e-Commerce
• Communities
Marketing
• Sales Process Managements
• Business Development
• Pipeline Management
• Change Orders
• Referrals
• Renewals
• Reporting
Sales
• IT Roadmap
• Platform/ Application Management
• Helpdesk
• Security
• Infrastructure & Networking
Technology
• General Ledger & Reporting
• Payroll-Benefits
• Accounts Payable- Bill Payment
• Accounts Receivable- Invoicing
• Financial Planning
• Forecasting- Data Analytics
Financial Operations
• Recruitment & Retention
• Talent Development
• Benefits Administration
• Performance Management
• Compensation
• Compliance
HR/ Talent
• Sourcing & Procurement
• Vendor Management
• Demand Planning
• Shipping & Receiving
Business Partners
T
Shared Vision - Plan People - Right
Mindset
Processes-Project Management
Accountability
The Agile Firm
Technology Platform - Ecosystem The Accelerator
Firm Checkup Question Answer
Does your firm have a shared vision?
Does your firm have a current strategic plan?
Does every employee have a growth plan?
Does the firm have a growth projection that includes retirement and need for additional partners and managers?
Does your firm encourage people to work outside of the office? (Clients, home and on the road)
Has your firm completed a LSS project?
Who is in charge of technology?
Does your firm have an IT Plan that integrates with the strategic plan?
Firm Checkup Question Answer
Does your firm utilize 90-Day Game Plans for accountability?
Are insurance policies adequate and current?
Does your firm sell traditional services and then advisory services or do they sell advisory services and then traditional services?
Does your firm have succession plans in place for key leaders?
Does your firm have billing and collection issues?
Is your firm under capitalized?
Does your firm have clients they should terminate?
Does your firm have niche markets that generate over $1M in fees annually?
How often does your firm review employees and partners?
Does your firm encourage people to work outside of the office? (Clients, home and on the road)
Is your firm prepared to play above the line?
Does your firm want to: Increase Revenues? Attract Business Clients? Sustain or increase margins? Leverage technology? Attract young talent?
Is your Advisory Services Division: Offering the services clients want? Led by the right person? Utilizing the right technology? Utilizing resources properly? Packaging and pricing consistently
across the firm?
A Dozen Questions
1. Who is responsible for IT in our company/firm?
2. What is our vision in 1-3-5 years?
3. Where are our technology needs, wants and priorities?
4. Do we know what is available today – within 3 years?
5. How do they fit in our IT Roadmap?
6. Who are the providers?
7. Are they in the Cloud?
8. Who do they integrate with?
9. Are the applications mobile?
10.Do we need a process review prior to selecting the applications?
11.Who/where are the resistant IT users?
12.What are the training requirements?
Action Plan
1. Update firm vision & strategic plan
2. Identify & train project managers
3. Identify teams
4. Prepare a reasonable budget
5. Hold each other accountable
Charlie “Tremendous” Jones: You will be the same person in five years, except for the people you meet and the books you read.