The 10 Biggest Quality Mistakes - ASQ Greater Atlanta ......The 10 Biggest Quality Mistakes Georgia...

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The 10 Biggest Quality Mistakes

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Georgia Tech - Business and Industry Services

In metro Atlanta, call Craig at 678-699-1690

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Mistakes are the quickest way to learn

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Limiting quality objectives to traditional quality topics

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What are some reasonable quality objectives?

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A related mistake: Focusing only on accounting measures

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Holding management reviews once or twice a year

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A related mistake: Not producing clear action items after reviewing data

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Sending out long, complex customer surveys

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Organizations already have plenty of interactions with customers

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Assuming everyone knows what “nonconforming” looks like

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Control of nonconforming products won’t make you world class…

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Failing to utilize the corrective action process

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What excuses do people have not using corrective action?

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How can a corrective action process be improved?

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A related mistake: Not training people on problem solving

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Using questionnaires to evaluate suppliers

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Questions to ask when evaluating suppliers in real time

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Applying document control to official documents only

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Examples of unofficial documents

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If document control slows down the distribution of information…

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Focusing audits on petty details

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What are the causes of nit-picking during audits?

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What should audits focus on?

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Training some types of personnel, but not all

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What category of employee needs the MOST training?

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Doing anything just to satisfy an auditor

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Some ways Georgia Tech can assist you in quickly identifying your opportunities:

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What else can we do?

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2-Day course: Becoming a Customer-Focused Organization

June 21-22, 2006 in Atlanta

Cost: $750

To register, call 404-385-3501

Or go to:

www.pe.gatech.edu

Keyword: QUAL147

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Feel free to contact me anytime!

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The 10 Biggest Quality Mistakes - ASQ Greater Atlanta ......The 10 Biggest Quality Mistakes Georgia...

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