TEAM WORK AND

INTERPERSONAL SKILLS

Viva Institute of Management and Research.

WHAT DOES IT MEAN ???

• Team Work - being able to work with people.

• Interpersonal Skills - being able to talk to many different people.

ONE COMMON THING

Good Communication Skills.

Interpersonal Skills Includes

•VERBAL COMMUNICATION  - What we say and how we say it.

•NON- VERBAL COMMUNICATION - What we communicate without words.

•LISTENING SKILLS - How we interpret both the verbal and Non-verbal message send by others.

•NEGOCIATION - process by which compromise or agreement is reached while avoiding argument and dispute.

•PROBLEM SOLVING – Working with others to identify, define and Solving problem.

•DECISION MAKING – Exploring and analyzing options to make sound decisions.

•ASSERTIVENESS – Communicating our values, ideas, beliefs, opinions, needs and wants freely.

YOU ALREADY HAVE THEM.

We know how to Speak, Communicate.We are learning it from Childhood. (Ex: Child screams and cries if his hungry.)The use of Appropriate Greeting.Gestures and postures. (Ex: Shaking Hand.)

TEAM WORK NEEDS:

TRUSTCOMMUNICATIONMEETINGTEAMSUPPORTFLEXIBILITY AND NEGOTIATION

SKILL MODEL

INTERPERSONAL SKILLS

PERSONALITY DEVELOPMENT

LEADERSHIP SKILLS

COMMUNICATION BARRIERS

RELAX When we are nervous we tend to talk more quickly and therefore

less clearly.CLARIFY Show an interest. Ask questions and seek clarification on any

points that could be easily misunderstood.BE POSITIVE Try to remain positive and cheerful, positive attitude.EMPATHISE People may have different views. Try to see things from their

perspective.

HOW TO IMPROVE IP SKILLS ?

SMILE Pass on positivity and happiness.

IMPROVE NON-VERBAL COMMUNICATION Facial expressions, touch, It does 60% of work,

Express emotion which can be receive correctly.

IMPROVE INTERACTION Use simple, direct request to get what you want,

instead of complex, indirect messages.

LISTEN Shows that you intend to both hear and recognize

another’s perspective, they will feel connected.

MAKE THEM LAUGH  So if you’ve got a great funny bone, use it.

EMPATHETIC Empathetic person can understand how another

person feels.

THANK YOU