Chapter 2 Copyright © 2014 Pearson Education, Inc.Chapter 2 - 1 Mastering Team Skills and...

Chapter 2

Copyright © 2014 Pearson Education, Inc. Chapter 2 - 1

Mastering Team Skills and Interpersonal Communication

Learning Objectives

1. Communicating effectively in teams

2. Communicating collaboratively

3. Making meetings more productive

4. Improving listening skills

5. Improving nonverbal communication

6. Developing business etiquette


Communicating Effectively

in Teams



•Information

•Knowledge

•Solutions

•Diversity

•Performance

Advantages of Teams


•Hidden Agenda

•Groupthink

•Cost Issues

Disadvantages of Teams


Traits of Effective Teams

•Clarity of Purpose •Full Engagement

•Consensus •Creativity

•Technical Skills •Communication

Summary of Discussion


Collaborating on Communication Efforts


Collaborative Writing


Select Collaborators

Agree on Goals

Take Time to Bond

Set Responsibilities

Collaborative Writing


Clarify Processes

Avoid Group Writing

Use Compatible Tools

Check Progress Often

Collaborative Technology


•Content Management•Shared Workspaces•Groupware

Workplace Feedback


•Constructive

•Destructive

Making Your Meetings More Productive


Productive Meetings


The Purpose Participants

Time & Venue The Agenda

Conduct Meetings


•Stay Focused

•Follow the Rules

•Encourage

•Participate

•Close Effectively


• Instant Messaging•Teleconferencing•Videoconferencing•Web Meetings

Virtual Meetings

Improving Your Listening

Skills


Approaches to Listening


Content Critical

ActiveEmpathic

The Listening Process

1. Receiving

2. Decoding

3. Remembering

4. Evaluating

5. RespondingCopyright © 2014 Pearson Education, Inc. Chapter 2 - 21


Selective Listening

Selective Perception

Language or Experience

Barriers to Listening

Improving Your Nonverbal

Communication Skills



Nonverbal Signals

Verbal Messages

ReplaceEnhance Weaken


Facial Expressions

Vocal Characteristics

Touching Behavior

Gestures and Posture

Personal Appearance

Time and Space

Categories of Nonverbal Communication

Developing Your Business Etiquette


In the Workplace• First Impressions

• Personal Appearance• Personal Demeanor• Business Meetings• Phone Skills or Habits


In Social Settings


• First Impressions

• Personal Introductions• Business Meals• Mobile Phones• Virtual Assistants


Business Etiquette Online

• Avoid personal attacks and stay focused

• Do not present opinions as facts

• Use good grammar and punctuation

• Use updated virus protection

• Ask permission before chatting

• Control language and emotions


Business Etiquette Online

• Avoid multitasking and IM

• Never assume you have privacy

• Avoid “reply all” in email

• Do not waste other people’s time

• Respect personal boundaries

• Take care when commenting online


Mastering Team Skills and Interpersonal Communication

Chapter 2 Copyright © 2014 Pearson Education, Inc.Chapter 2 - 1 Mastering Team Skills and...

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Transcript of Chapter 2 Copyright © 2014 Pearson Education, Inc.Chapter 2 - 1 Mastering Team Skills and...