Sutherland Process Transformation Case Study: Transforming safety processes for the world’s...
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This unique one of its kind journey management service is a recipient of their Chairman’s Award and has also been recognized by their clients as a key differentiator. About the Client The world’s leading oilfield services company. Client Challenge Our client’s logistical operations had multiple challenges. Due to non-compliance to health, safety, and environmental guidelines, ground transportation of company assets led to a high rate of accidents and incidents. These accidents disrupted work at field locations, and in turn, created a loss of revenue. With client vehicles logging more than 150 million miles a year around the globe, driver and journey performance was difficult to track and monitor. Data analysis and reporting were made even more difficult by the lack of a single-view monitoring center. To tackle these challenges, our client needed an experienced global partner. CASE STUDY Custom Omni-Channel | Digital | Analytics | Technology
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Transcript of Sutherland Process Transformation Case Study: Transforming safety processes for the world’s...
This unique one of its kind journey management service is a recipient of their Chairman’s Award and has also been recognized by their clients as a key di�erentiator.
About the Client
The world’s leading oilfield services company.
Client Challenge
Our client’s logistical operations had multiple challenges. Due to non-compliance to health, safety, and environmental guidelines, ground transportation of company assets led to a high rate of accidents and incidents. These accidents disrupted work at field locations, and in turn, created a loss of revenue. With client vehicles logging more than 150 million miles a year around the globe, driver and journey performance was di�cult to track and monitor. Data analysis and reporting were made even more di�cult by the lack of a single-view monitoring center. To tackle these challenges, our client needed an experienced global partner.
CASE STUDY
Custom Omni-Channel | Digital | Analytics |Technology
The Sutherland Transformation
Sutherland created a Centralized Journey Management Unit (CJMU) which provided real-time asset and journey tracking through an integrated in-vehicle monitoring system. The system’s asset tracking was deployed to sta� across our client’s operations in 50 countries and featured a CRM to capture data. The CJMU dashboard included a data analysis report for field and executive management and a driving-behavior scoring mechanism. Fatigue management, emergency assistance, and quality and safety measures were also put in place to ensure driver compliance and were observed through an intervention tool providing in-depth behavioral and data analysis. With these solutions in place, the Sutherland team was able to successfully monitor behaviors that increase risk, identify trends, and formulate corrective action plans.
Partnership results
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As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 30 years. Headquartered in Rochester, N.Y., Sutherland employs over 38,000 professionals spanning 19 countries around the world.
For more information on how we
can help you transform your
processes, visit us at
www.sutherlandglobal.com, email
us at [email protected]
or call 1-800-388-4557 ext. 6123.
Connect with us
20%Cost per trip reduction
15%Incident and Accident rate reduction
0%fatal accidents
100%Compliance on Quality, Safety and Health Metrics
