Sustainable Customer Relationships -...
Transcript of Sustainable Customer Relationships -...
Solution Overview
Empowering the
Connected Seller
Mill Products
Sustainable Customer Relationships
Executive
Summary
SAP Solutions SAP Innovations References
Contact Us
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
2 / 28 © 2013 SAP AG or an SAP affiliate company.
All rights reserved.
It’s hardly news that today's customers are better informed, socially empowered,
and more demanding than ever before. To keep pace, successful sales leaders are
redesigning their selling systems to align with customer expectations and buying
habits.
Today’s sales environment is more complex
than ever before. Connected and empowered,
today’s customers drive the sales conversation
– choosing how and when to interact with you.
To succeed, you need to deliver knowledge
and experience tailored to each customer’s
needs. But to find valuable insight and secure
the inside track on what is most relevant to the
customer, you need to sift through mounds of
data available – from both inside and outside
the enterprise.
At the same time, you need to position an
ever-expanding range of products and services
within a dynamic sales landscape, which
requires coordinated teamwork across multiple
decision points.
And because you operate in an increasingly
dynamic sales environment, you need the
agility to respond to customer requests and
other market opportunities as they occur in
real time.
In the end, visible processes, quick insight into
data, and effective collaboration will set your
sales team apart.
Sustainable Customer Relationships
360° Customer Insights
Sales Effectiveness
and Insight
SAP Innovations
Sell Better
Executive
Summary
SAP Solutions SAP Innovations References
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Empowering the
Connected Seller
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Today’s best-run sales organizations design their selling systems around their
customers’ buying processes. By intelligently implementing available technology,
sellers gain 360-degree customer insight – and connect with content and subject-
matter experts – making every conversation count.
Empowering the Connected Seller
Successful sales organizations are always
seeking ways to make selling easier – and
more profitable. One way is enabling “in-the-
moment” insight so that salespeople know
and understand what’s important to customers.
Customer insight can come from structured
sources, such as transactional data, or
unstructured sources, such as social media.
The sales organization that harnesses and
utilizes this information can dramatically
improve sales performance.
Insight also comes from inside the organization.
Effective organizations leverage the collective
genius of the enterprise and empower
salespeople to connect with others to gain
the insights that lead to sales success.
When your organization can capture exterior
and interior knowledge and your sales force
can act on customer insight at a moment’s
notice, you can anticipate market trends before
your competitors do and achieve sought-after
business outcomes.
Executive
Summary
360° Customer Insights
Sales Effectiveness
and Insight
SAP Solutions SAP Innovations References
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Empowering the
Connected Seller
SAP Innovations
Sell Better
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Adapt or perish. Customer behavior is evolving, and success will go to those sales
teams that realign their selling systems with customer buying habits. Make every
customer conversation count: empower your sellers with easy collaboration, sales
agility, and meaningful customer insight.
Sell with Insight, Sell with Strength
To win today’s empowered customers, you
need to understand their business and deliver
relevant insights, which will drive positive
business outcomes.
How can you transform your sales organization
to win over these empowered customers?
Move from tactical to strategic selling by
arming your team with tools that enable them to
focus on the accounts that matter most. By
harnessing the power of Big Data, enable them
to stay in front of market and customer trends.
Create an agile sales force by providing mobile
access to relevant customer and market
information on any device – anywhere, anytime.
Operate as a unified group. Harness best
practices by tapping into the collective
knowledge of your sales network, which
enables you to connect sellers with the right
content, the right insight, and the right subject-
matter experts.
Equip your sellers with deep, real-time
customer insights and industry-leading
best practices that enable them to execute
flawlessly. This sets your organization apart
from the competition – winning your customers’
hearts and minds every time.
Make every sales conversation count, with
360-degree customer insight.
71% More customer interactions
resulting in a sale for the top
25% of organizations compared
to average organizations
Source: SAP Performance
Benchmarking
Executive
Summary
360° Customer Insights
Sell Better
SAP Solutions SAP Innovations References
Contact Us
Empowering the
Connected Seller
Sales Effectiveness
and Insight
SAP Innovations
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In a world where customers are better informed, socially connected, and
increasingly demanding, it is paramount to harness Big Data to make insightful,
timely business decisions to stay ahead of the game.
Database and technology solutions, including
the SAP HANA platform, empower your sales
team to monitor high volumes of sales data
in real time – from order, shipment, and
point-of-sale data to loyalty, social media,
and syndicated data.
Analytics solutions enable you to analyze
sales performance, pipeline adherence, and
campaign effectiveness throughout the sales
process.
Mobile solutions accelerate sales, improve
margins, and promote customer loyalty by
providing real-time access to all relevant
customer insights, products and services,
orders, and opportunities – anywhere, anytime.
Cloud-based solutions allow for fast, low-risk
deployment, minimizing your IT footprint while
ensuring long-term scalability and flexibility
along with technology and process integration.
With cloud-based sales processes, you can
unlock immediate access to analysis, facilitate
new levels of business partner collaboration,
and better align sales information with other
key stakeholders.
SAP Innovations
Executive
Summary
SAP Innovations
Sell Better
SAP Solutions SAP Innovations References
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Empowering the
Connected Seller
360° Customer Insights
Sales Effectiveness
and Insight
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To transform your go-to-customer sales model, you must bring people, processes,
and technology together in a way that maps the customer-buying journey.
Become the Strategic Seller
Move from “tactical” to “strategic” selling with a 360-degree view of your customers,
combining insight from inside and outside the organization.
Make Selling Easier
Empower your mobile sales force to operate as a team by enabling access to key
information – anywhere, anytime, on any device.
Make Fact-Based Decisions
Maintain your competitive edge by anticipating market trends, gaining insight into
customer needs, and making in-the-moment decisions with real-time visibility into
pipeline health and enterprise social standing.
Empowering the Connected Seller
Become the Strategic
Seller
Empowering the
Connected Seller
Make Fact-Based
Decisions
Make Selling Easier
Empowering the
Connected Seller
Executive
Summary
SAP Solutions SAP Innovations References
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Today’s successful salespeople have transitioned from
“tactical sellers” to “strategic sellers.” This enables them
to serve more effectively as trusted advisors to their
customers.
Sales success today requires that you move
from tactical selling (where your team
constantly reacts to events) to strategic selling
(where you quickly zero in on the most valuable
accounts and deals).
Strategic sellers are able to effortlessly harness
sales best practices by quickly identifying and
collaborating with subject-matter experts.
They can also source winning content at the
right time and in the right context for each deal.
With these skills and support, strategic sellers
become trusted advisors who can get into the
sales driver seat and engage in fact-based,
insight-led conversations with their customers.
They can demonstrate an intimate knowledge
of the customers’ business and industry and
present a clear road map for moving forward.
49%
Become the Strategic Seller
Lower churn with alignment
of customers and territories
to strategy, objectives, and
quotas of the sales
organization
Source: SAP Performance
Benchmarking
Become the Strategic
Seller
Empowering the
Connected Seller
Empowering the
Connected Seller
Executive
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Make Fact-Based
Decisions
Make Selling Easier
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A winning sales team needs to be agile, mobile, and
informed. It needs to collaborate and operate as a single
unit that can access key information anywhere, anytime,
on any device.
The right tools make it easier for your sales
people to succeed. They can facilitate flexible,
intelligent, and predictive selling so that you
realize the best return on limited resources.
Such tools can help you better organize your
sales team and position them for success by
matching sales territories to sellers’ skills and
sellers’ skills to the right opportunities.
Collaboration tools are a must too. The goal
here is to remove barriers so salespeople can
focus on selling and operate effectively as part
of a single team. To achieve this goal, you need
easy-to-use tools that empower salespeople to
collaborate across teams and functions so that
they can find the right resources and information
in the proper context of the sales cycle to close
more sales in less time.
Finally, with your salespeople constantly on the
go, you need to enable an agile mobile sales
force. This requires immediate mobile access
to all relevant customer insights anywhere,
anytime, on any device.
8%
Make Selling Easier
Higher revenue per employee
where organizations enable
almost all users with mobile
customer relationship
management support
Source: SAP Performance
Benchmarking
Become the Strategic
Seller
Make Selling Easier
Empowering the
Connected Seller
Executive
Summary
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Empowering the
Connected Seller
Make Fact-Based
Decisions
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Today’s connected sellers need real-time visibility into
pipeline health. They need insight into enterprise and
social factors to anticipate market and customer trends –
as well as the tools to make in-the-moment decisions
that help maintain a competitive edge in a fast-moving
business landscape.
With the ability to quickly source information
about your products and services and share
this information with customers all over the
world, today’s buyers are more empowered
than ever before. They often have more insight
than sellers do. This dramatically shifts the
sales power dynamic and increases the
importance of staying one step ahead of your
customers with the information and insight
required to make fact-based decisions.
It all starts with the goal of “no surprises,” which
requires proactive monitoring of pipeline health
through real-time analysis to identify gaps in
the pipeline and eliminate end-of-quarter
surprises. With such a 360-degree view of your
customers, you can anticipate market trends
before your competitors do and proactively
respond to customer needs. In the end, you
have a better understanding of customer value
and cost, which helps increase margins.
12%
Make Fact-Based Decisions
More field sales personnel
achieve quota in organiza-
tions that track leads, prospect
stages, and status on a real-
time basis
Source: SAP Performance
Benchmarking
Make Fact-Based
Decisions
Make Selling Easier
Empowering the
Connected Seller
Executive
Summary
SAP Solutions SAP Innovations References
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Become the Strategic
Seller
Empowering the
Connected Seller
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Sales Effectiveness and Insight Value Map
SAP solutions address key requirements for sales effectiveness and insight.
Profit-Driven Segmentation
SAP Solutions
Manage Product Orders
and Contracts
Business-to-Business
E-Commerce
Sales Enablement
SAP Solutions
Customer
Insight and
Segmen-
tation
Campaign
Management E-Marketing
Marketing
Analytics and
Performance
Management
Real-Time
Offer
Management
Sales
Enablement
Profit Driven
Segmentation
Sales
Planning
and
Monitoring
(CRM)
Quotation
Management
for
Configurable
Products
Sales
Planning
and
Monitoring
(Analytics)
Sales Order
Management
for
Configurable
Products
Analytics for
Configurable
Products
Lead
Management
Collaborative
Pipeline
Management
(CRM)
Order and
Contract
Management
for Configurable
Products
B2B
e-Commerce
and Self-Service
Collaborative
Pipeline
and Lead
Management
Customer
Activity
Planning
Sales
Collabo-
ration with
SAP Jam
Sales
Intelligence
with Inside
View
Sales on
Demand
E-Sales E-Marketing E-Service
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15%
Profit-Driven Segmentation
Lower cost per interaction
where multichannel
communication is leveraged
to optimize customer contact
Source: SAP Performance
Benchmarking
Deliver a meaningful customer experience across all
channels.
Leverage key insights, such as customer propensities and sentiments, to
optimize targeting. Plan and manage cross-channel marketing activities
through all relevant interaction channels, including loyalty programs, to
reward high-value customers. Make intelligent, real-time offers that influence
customers.
SAP Solutions
Customer Insight and
Segmentation Identify and seize new market opportunities by leveraging rich customer data to
accurately segment and optimize targeting.
Campaign Management
Support multichannel planning and execution across e-mail, Web, call center, mobile,
and social media channels to provide consistent customer experiences that improve
customer satisfaction and increase sales.
E-Marketing Plan, manage, and execute multichannel loyalty programs, and incentivize and reward
customers for profitable behavior.
Marketing Analytics and
Performance Management
Listen, monitor, and engage directly with customers through social media to build
closer relationships and create brand advocates.
Real-Time Offer
Management
Provide personalized, real-time offers and recommendations through the best
channels at the best times to influence purchasing decisions.
Profit-Driven Segmentation
SAP Solutions
Empowering the
Connected Seller
Executive
Summary
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Manage Product Orders
and Contracts
Business-to-Business
E-Commerce
Sales Enablement
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57%
Sales Enablement
Lower customer churn for
the top 25% of organizations
as compared to average
organizations
Source: SAP Performance
Benchmarking
The perfect order experience improves customer
satisfaction.
SAP software enables an optimized and collaborative order-to-cash
process across all customer touch points, channels, and order
management functions. From order capture and logistics to invoicing
and contract renewal, this holistic, integrated process delivers a
perfect customer order experience every time.
SAP Solutions
Collaborative Pipeline
Management Collaborate with internal and external stakeholders to streamline the order-capture-to-
fulfillment process to deliver a perfect order experience.
Provision of Predefined
Packages Products and
Targeted Solutions
Provide predefined packages of products and complementary services in one
transaction, increase revenue by proposing additional up-sell components as part
of each package, and reduce time to quote and increase order accuracy by delivering
targeted solution configurations.
Pricing Guidance Deliver higher profits through pricing insight and guidance.
Customer Loyalty
Reinforcement Through
Long-term Agreements
Enhance customer satisfaction and loyalty by creating mutually beneficial,
long-term agreements.
Real-Time Commodity
Exposure
Manage complex commodity pricing, streamline invoicing, and enable real-time
commodity exposure.
Sales Operation
Optimization Improve customer data processes and sales operation efficiencies.
Profit-Driven Segmentation
Sales Enablement
Empowering the
Connected Seller
Executive
Summary
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SAP Solutions
Manage Product Orders
and Contracts
Business-to-Business
E-Commerce
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11%
Business-to-Business E-Commerce
Lower cost of operations per
FTE in firms where channel
mix drives interactions to
lower cost alternatives
Source: SAP Performance
Benchmarking
Turn the Web into a profitable sales and interaction
channel.
The SAP Web Channel Experience Management application helps
you increase sales and improve the customer experience. Its
common platform supports multichannel customer self-service
interactions across e-commerce, e-marketing, and e-service.
SAP Solutions
E-Sales Create a more engaging online experience, improve the quality of customer
interactions, and increase sales actuals versus target by reducing basket
abandonment rates through simple one-click checkout processes.
E-Marketing
Motivate customers with loyalty points, deliver personalized recommendations that
match customer needs, target customers based on online behavior, and foster closer
relationships with social media features.
E-Service Give agents a full picture of customer product and interaction history and empower
customers to raise service requests, report complaints, and manage returns online.
Business-to-Business
E-Commerce
Sales Enablement
Empowering the
Connected Seller
Executive
Summary
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Profit-Driven Segmentation
SAP Solutions
Manage Product Orders
and Contracts
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19%
Manage Product Orders and Contracts
Lower order-fulfillment lead
time where the material and
capacity constraint plan is
generated multiple times daily
Source: SAP Performance
Benchmarking
Streamline configuration and the quote and order
processes.
Manufacturers need to present a variety of sales quotations and
configuration options to their customers in order to satisfy the
demand for individually tailored products and they must be able
to do so quickly.
SAP Solutions
Sales Planning and
Monitoring for Customer
Relationship Management
(CRM)
Move from a product to a highly profitable solution and service business.
Sales Planning and
Monitoring for Analytics
Lead Management
Increase the ease with which complex products, systems, services, and solutions
are configured, priced, and quoted.
Collaborative Pipeline
Management for CRM
• Reduce quote, configuration, and order cycle times
• Increase revenue
• Improve pipeline planning and transparency
Quotation and Sales
Order Management for
Configurable Products
• Increase the pipeline and make it more accurate
• Improve customer intimacy
• Increase win rates
• Increase sales efficiency
Manage Product Orders
and Contracts
Business-to-Business
E-Commerce
Empowering the
Connected Seller
Executive
Summary
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Sales Enablement
Profit-Driven Segmentation
SAP Solutions
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In a world where customers are better informed than ever
before, socially connected, and increasingly demanding,
you need to harness Big Data to stay ahead of the game.
This requires analytics tools to make insightful business
decisions in the moment.
SAP Innovations
SAP HANA
Handle large volumes of highly granular data, and perform in-memory analysis at zero latency to
drive better business decisions.
Mobile
Unwire employees, provide accessibility to sales data anytime and anywhere, and use your
company’s business processes to make agile and informed decisions closer to the customer.
Analytics
Access targeted, relevant insights to help your sales team focus on what matters most to
customers and your business.
Cloud
Quickly deploy a powerful and flexible sales solution that helps improve sales effectiveness.
36% Higher operating margin
where organizations use IT
to enable strategic and
competitive advantages
Source: SAP Performance
Benchmarking
SAP Solutions SAP Innovations
SAP HANA
SAP Innovations
Mobile
Analytics
Cloud
Empowering the
Connected Seller
Executive
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References
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SAP HANA
53% Of organizations report a big
gap between the availability
of Big Data and their ability to
analyze it for insights
Source: SAP Performance
Benchmarking
Database and technology solutions, including the SAP
HANA platform, empower your sales team to monitor high
volumes of sales data in real time – from order, shipment,
and point-of-sale data to loyalty, social media, and
syndicated data.
Sentiment Intelligence Harness holistic sentiment insights with access to both internal and external
data sources.
Sales Pipeline Analysis Know what’s happening when for specific campaigns, promotions, and
sales activities.
Predictive Analytics Access insights to identify trends and customer needs ahead of the curve.
Account Intelligence View relevant information about any particular customer, and generate reports
for actionable insight.
Social Media Analytics Gain instant visibility into millions of social media sources, including blogs,
forums, and social networks.
E-Commerce Manage a unified buying experience across all channels through a single e-commerce
platform for business-to-consumer and business-to-business engagement.
SAP Innovations
SAP HANA
SAP Innovations
SAP Solutions Empowering the
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Executive
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Mobile
Analytics
Cloud
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Mobile
40% Higher employee productivity
where mobile access is
provided to employees
across all levels
Source: SAP Performance
Benchmarking
Empower your sales professionals to accelerate sales,
improve margins, and promote customer loyalty by
enabling them with real-time access to all relevant
customer insights, products and services, orders, and
opportunities – anywhere, anytime.
SAP Innovations
A Mobile Suite for Sales Make more-effective decisions on the fly with mobile access to key customer, market,
and enterprise information. Use your favorite mobile device to handle tasks such
as expense entry and approvals. Speed up the sales cycle by creating quotes and
orders on the go. Easily manage leads, appointments, tasks, calls, and e-mail
correspondence.
SAP HANA
Mobile
SAP Solutions Empowering the
Connected Seller
Executive
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SAP Innovations
Analytics
Cloud
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Analytics
20% Higher revenue per employee
in organizations that are using
information to identify strategic
and competitive advantages
Source: SAP Performance
Benchmarking
Achieve up-to-the-minute visibility into key sales
performance indicators across every facet of your sales
organization, enabling real-time monitoring, root cause
analysis, risk mitigation, predictive modeling, and
optimization.
SAP Innovations
Customer Value
Intelligence
Analyze your customers based on different criteria, leveraging high volumes of data.
Obtain real-time visibility and understanding of customer value – anytime, anywhere.
Customer Account
Intelligence
Grow revenue and margin strategically – investing the right resources in the right
customers, products, and channels. Drive real-time recommendations on which
customers to target and what offerings to position to them.
Predictive Analytics Gain deep customer insights with easy-to-use advanced statistical methods and tools.
Anticipate customer buying behavior with advanced data visualization. Stay agile and
gain a competitive edge with efficient forecasting and planning.
Sales Pipeline Analysis Enable insight-driven sales execution and heightened visibility into your pipeline
performance. Analyze data at any level of granularity to make informed decisions
on pipeline health and to avoid surprises at the end of the quarter.
Price and Margin
Management
Improve profitability through insight into margin leakage. React quickly to changes in
your business ecosystem with optimal pricing and policy setting, and enhance your
competitive edge through effective deal-pricing guidance.
Mobile
Analytics
SAP Solutions Empowering the
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SAP HANA
SAP Innovations
Cloud
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Cloud
85% Of firms believe the cloud will
have a major impact on their
business through efficiencies,
innovation, or competitive
differentiation
Source: SAP Performance
Benchmarking
Best-run sales organizations deploy cloud solutions to
create flexible global sales networks that quickly scale
and integrate to enable end-to-end sales processes.
SAP Innovations
Sales on Demand Go beyond traditional sales force automation with next-generation mobile software that
helps you sell more effectively. Harness the collective knowledge of the entire sales
organization through social collaboration. Stay informed with less effort through real-
time, cost-effective access to back-office software.
Analytics
Cloud
SAP Solutions Empowering the
Connected Seller
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Mobile
SAP HANA
SAP Innovations
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Best-Run Customers
Ten of the Top 10 paper producers run SAP.
Nine of the top 10 copper producers run SAP.
Seven of the top 10 aluminum producers run SAP.
Seven of the top 10 steel producers in Europe and America run SAP.
Seven of the top 10 construction materials producers run SAP.
Gulf Cement
Best-Run Customers
Aluprint
Amanco Brasil
Why SAP?
South Shore Furniture
SAP Innovations References
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Executive
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SAP co-innovates with leading mill products companies, advisory councils, and
user groups to address worldwide issues and lead continuous enhancements
in sustainability, manufacturing, maintenance, supply chain planning, and
transportation.
Customer Co-Innovation
CIOs of top mill products companies gather to
discuss innovation, technology, and best
practices on managing business in a volatile
and complex economic environment.
Consulting and System Integration Partners
These consist of value-added resellers in supply chain optimization, price and margin
management, or enterprise content management.
Best-Run Customers
References
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SAP Innovations SAP Solutions Empowering the
Connected Seller
Executive
Summary
Gulf Cement
Aluprint
Amanco Brasil
Why SAP?
South Shore Furniture
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All rights reserved.
“SAP ERP helped improve management of margins, customer credit, and
delivery deadlines and also helped provide better visibility into online sales
data. Thanks to SAP software, our overall sales processing is more efficient
than ever.”
Ranjit Simon John, SAP Applications IT Officer, Gulf Cement Company
Headquartered in Ras-Al-Khaimah, Gulf Cement Company is
the largest cement producer in the United Arab Emirates and a
leading regional cement exporter. Besides supplying products
to local market, it also exports cement to customers in more
than 11 countries.
Gulf Cement was looking to automate credit and margin management,
support sales with instant visibility into sales volume, speed billing by
automating data collection and verification, and achieve 360-degree
profitability analysis across all lines of business. Sales and distribution
software of the SAP ERP application provides the necessary solution.
Key Benefits
Better customer-credit management with online visibility of transaction history
More-accurate margin management by using actual manufacturing cost data
More-precise delivery dates based on real-time inventory and manufacturing
data
Clearer view of the business with more-accurate profitability analysis
90% Drop in billing cycle time (1 day to minutes)
90% Improvement in determining product delivery date
60% More accurate profitability analysis
References
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Gulf Cement
Best-Run Customers
SAP Innovations SAP Solutions Empowering the
Connected Seller
Executive
Summary
Aluprint
Amanco Brasil
Why SAP?
South Shore Furniture
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“The sales and operations planning project was fundamental for the growth
of the Amanco market share in the Brazilian market.”
Humberto Zalewski Dominoni, Supply Chain Director, Amanco Brasil Ltd.
Amanco Brasil Ltd. produces and sells polyvinyl chloride
(PVC) pipes, tubes, and connectors for commercial and public
infrastructure applications. It has operations in 14 countries
and over 50,000 outlets.
Amanco is growing rapidly, aggressively increasing sales and its share
in the Brazilian market; but to fuel this growth, Amanco needed to
improve customer service and build its brand. That meant fulfilling
customer orders accurately and on time while reducing inventory levels
and operating cost. Amanco needed an integrated supply chain solution.
Key Benefits
Achieved visibility throughout the supply chain
Improved on-time/in-full order delivery key performance indicator
Reduced working capital, average inventory levels, and customer
stock-outs
Reacted to competitor challenges quickly
51% Improvement in on-time/in-full order delivery rate
15% Reduction in total inventory levels
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Gulf Cement
Amanco Brasil
SAP Innovations SAP Solutions Empowering the
Connected Seller
Executive
Summary
Best-Run Customers
Aluprint
Why SAP?
South Shore Furniture
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“At Aluprint we believe we now have very reliable enterprise resource
planning, which enables integrated and collaborative work for greater
efficiency and process quality.”
Luis Arturo Albor, IT Manager, Aluprint S.A. de C.V.
Aluprint S.A. de C.V. is one of Mexico's leading manufacturers of
flexible packaging and folding boxes for the consumer products
industry.
Aluprint has visions of greatly expanding its markets, especially its export business.
These ambitions were threatened by a recent trend in its industry: the firm’s
competitors were rapidly being acquired by large, well-run, transnational companies
with substantial resources to pour into the Mexican market.
Aluprint was using a collection of poorly integrated business applications that were
costly for IT to maintain and enhance. Without a single source of reliable business
data, users were spending far too much time verifying and reconciling information.
The sales and distribution software in the SAP ERP application provides the
necessary solution.
Key Benefits
Enhanced customer relations through more-efficient customer-facing processes
Automated, labor-intensive, manual operations to get products to customers faster
Shortened average time to close sales by 7 days
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Aluprint
Amanco Brasil
SAP Innovations SAP Solutions Empowering the
Connected Seller
Executive
Summary
Gulf Cement
Best-Run Customers
Why SAP?
South Shore Furniture
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“We’ve increased the stability and reliability of the system that supports our
business and freed our IT staff to be a more strategic partner with the
company.”
Claude Bernier, Chief Information Officer, South Shore Furniture
South Shore Furniture is privately held with manufacturing
operations in Canada and Mexico. It seeks to become a
leading brand in North America.
South Shore needed quick turnaround and better inventory visibility for
Internet orders, which was not possible with its previous software. The
furniture manufacturer selected the SAP ERP application because of
the software’s prebuilt templates, support for best practices, and highly
standardized user interface.
Key Benefits
Gained market advantage by shipping more quickly than competitors
Increased Internet-driven sales to become the company’s number one
sales channel without adding staff
Increased customer responsiveness
Increased visibility for available-to-promise order fulfillment
Streamlined the shipping process
References
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Aluprint
South Shore Furniture
SAP Innovations SAP Solutions Empowering the
Connected Seller
Executive
Summary
Amanco Brasil
Gulf Cement
Best-Run Customers
Why SAP?
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The SAP for Mill Products solution portfolio supports mill products companies by
enabling fast response to market dynamics, real-time visibility of customer demand,
always-on access from anywhere, as well as flexible deployment options.
Why SAP?
Tightly Integrated, Comprehensive Solutions
SAP offers the most comprehensive portfolio of solutions, enabling mill companies to operate an
integrated, profit-driven supply chain – from strategic supply chain planning to tactical fulfillment.
Key Breakthrough Innovations
The SAP solution portfolio is based on the industry’s most innovative technology. It combines
solutions for databases and technology, mobile technology, analytics, and cloud-based
deployment options to enable supply chain optimization and efficiency at the lowest possible cost.
Proven Time to Value in Large-Scale Implementations
The world’s leading mill companies across every major segment of the industry throughout the
world continue to rely on SAP to enable them to build a profit-driven supply chain.
References
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Why SAP?
South Shore Furniture
SAP Innovations SAP Solutions Empowering the
Connected Seller
Executive
Summary
Aluprint
Amanco Brasil
Gulf Cement
Best-Run Customers
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All rights reserved.
Benchmark Your Performance
Position your organization for dominance in this new economy with the business performance
benchmarking program from SAP – available free to SAP customers and select prospects.
The SAP benchmarking program has helped more than 3,000 organizations assess their
strengths, uncover areas for improvement, and identify best practices and IT strategies that
generate clear, tangible value – not someday, but today.
Go Live in Weeks
Here’s the fastest way to run your business better: our rapid-deployment solutions. In one
package, you get everything you need to be up and running quickly – including preconfigured
software and implementation services – in just weeks. With a defined scope and predictable
costs, there are no surprises.
Join Your Community of Practices
Every day, SAP Community Network (SCN) changes the way that thousands of SAP users work.
It lets members help one another solve problems, learn, and invent new ways to get things
done – faster. Find out how to connect with people, content, and resources.
Find Out More About How Your Organization Can
Become Best-Run
Visit valuemanagement.sap.com >>
Visit sap.com/solutions/rds >>
Visit scn.sap.com >>
References
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SAP Innovations SAP Solutions Empowering the
Connected Seller
Executive
Summary
Solution Overview
Please engage with us by visiting the following:
http://scn.sap.com/community/mining-and-mill-products
www.facebook.com/SAPMillProductsandMining
www.linkedin.com/groups/SAP-Mill-Products-Mining-Group-4532949
http://twitter.com/SAPMillMining@SAPMillMining
Mill Products
CMP23728 (13/03)
© 2013 SAP AG or an SAP affiliate company. All rights reserved.
Empowering the
Connected Seller
Executive
Summary
SAP Solutions SAP Innovations References
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