Sustainable Customer Relationships -...

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Solution Overview Empowering the Connected Seller Mill Products Sustainable Customer Relationships Executive Summary SAP Solutions SAP Innovations References Contact Us © 2013 SAP AG or an SAP affiliate company. All rights reserved.

Transcript of Sustainable Customer Relationships -...

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Solution Overview

Empowering the

Connected Seller

Mill Products

Sustainable Customer Relationships

Executive

Summary

SAP Solutions SAP Innovations References

Contact Us

© 2013 SAP AG or an SAP affiliate company. All rights reserved.

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All rights reserved.

It’s hardly news that today's customers are better informed, socially empowered,

and more demanding than ever before. To keep pace, successful sales leaders are

redesigning their selling systems to align with customer expectations and buying

habits.

Today’s sales environment is more complex

than ever before. Connected and empowered,

today’s customers drive the sales conversation

– choosing how and when to interact with you.

To succeed, you need to deliver knowledge

and experience tailored to each customer’s

needs. But to find valuable insight and secure

the inside track on what is most relevant to the

customer, you need to sift through mounds of

data available – from both inside and outside

the enterprise.

At the same time, you need to position an

ever-expanding range of products and services

within a dynamic sales landscape, which

requires coordinated teamwork across multiple

decision points.

And because you operate in an increasingly

dynamic sales environment, you need the

agility to respond to customer requests and

other market opportunities as they occur in

real time.

In the end, visible processes, quick insight into

data, and effective collaboration will set your

sales team apart.

Sustainable Customer Relationships

360° Customer Insights

Sales Effectiveness

and Insight

SAP Innovations

Sell Better

Executive

Summary

SAP Solutions SAP Innovations References

Contact Us

Empowering the

Connected Seller

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Today’s best-run sales organizations design their selling systems around their

customers’ buying processes. By intelligently implementing available technology,

sellers gain 360-degree customer insight – and connect with content and subject-

matter experts – making every conversation count.

Empowering the Connected Seller

Successful sales organizations are always

seeking ways to make selling easier – and

more profitable. One way is enabling “in-the-

moment” insight so that salespeople know

and understand what’s important to customers.

Customer insight can come from structured

sources, such as transactional data, or

unstructured sources, such as social media.

The sales organization that harnesses and

utilizes this information can dramatically

improve sales performance.

Insight also comes from inside the organization.

Effective organizations leverage the collective

genius of the enterprise and empower

salespeople to connect with others to gain

the insights that lead to sales success.

When your organization can capture exterior

and interior knowledge and your sales force

can act on customer insight at a moment’s

notice, you can anticipate market trends before

your competitors do and achieve sought-after

business outcomes.

Executive

Summary

360° Customer Insights

Sales Effectiveness

and Insight

SAP Solutions SAP Innovations References

Contact Us

Empowering the

Connected Seller

SAP Innovations

Sell Better

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Adapt or perish. Customer behavior is evolving, and success will go to those sales

teams that realign their selling systems with customer buying habits. Make every

customer conversation count: empower your sellers with easy collaboration, sales

agility, and meaningful customer insight.

Sell with Insight, Sell with Strength

To win today’s empowered customers, you

need to understand their business and deliver

relevant insights, which will drive positive

business outcomes.

How can you transform your sales organization

to win over these empowered customers?

Move from tactical to strategic selling by

arming your team with tools that enable them to

focus on the accounts that matter most. By

harnessing the power of Big Data, enable them

to stay in front of market and customer trends.

Create an agile sales force by providing mobile

access to relevant customer and market

information on any device – anywhere, anytime.

Operate as a unified group. Harness best

practices by tapping into the collective

knowledge of your sales network, which

enables you to connect sellers with the right

content, the right insight, and the right subject-

matter experts.

Equip your sellers with deep, real-time

customer insights and industry-leading

best practices that enable them to execute

flawlessly. This sets your organization apart

from the competition – winning your customers’

hearts and minds every time.

Make every sales conversation count, with

360-degree customer insight.

71% More customer interactions

resulting in a sale for the top

25% of organizations compared

to average organizations

Source: SAP Performance

Benchmarking

Executive

Summary

360° Customer Insights

Sell Better

SAP Solutions SAP Innovations References

Contact Us

Empowering the

Connected Seller

Sales Effectiveness

and Insight

SAP Innovations

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In a world where customers are better informed, socially connected, and

increasingly demanding, it is paramount to harness Big Data to make insightful,

timely business decisions to stay ahead of the game.

Database and technology solutions, including

the SAP HANA platform, empower your sales

team to monitor high volumes of sales data

in real time – from order, shipment, and

point-of-sale data to loyalty, social media,

and syndicated data.

Analytics solutions enable you to analyze

sales performance, pipeline adherence, and

campaign effectiveness throughout the sales

process.

Mobile solutions accelerate sales, improve

margins, and promote customer loyalty by

providing real-time access to all relevant

customer insights, products and services,

orders, and opportunities – anywhere, anytime.

Cloud-based solutions allow for fast, low-risk

deployment, minimizing your IT footprint while

ensuring long-term scalability and flexibility

along with technology and process integration.

With cloud-based sales processes, you can

unlock immediate access to analysis, facilitate

new levels of business partner collaboration,

and better align sales information with other

key stakeholders.

SAP Innovations

Executive

Summary

SAP Innovations

Sell Better

SAP Solutions SAP Innovations References

Contact Us

Empowering the

Connected Seller

360° Customer Insights

Sales Effectiveness

and Insight

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To transform your go-to-customer sales model, you must bring people, processes,

and technology together in a way that maps the customer-buying journey.

Become the Strategic Seller

Move from “tactical” to “strategic” selling with a 360-degree view of your customers,

combining insight from inside and outside the organization.

Make Selling Easier

Empower your mobile sales force to operate as a team by enabling access to key

information – anywhere, anytime, on any device.

Make Fact-Based Decisions

Maintain your competitive edge by anticipating market trends, gaining insight into

customer needs, and making in-the-moment decisions with real-time visibility into

pipeline health and enterprise social standing.

Empowering the Connected Seller

Become the Strategic

Seller

Empowering the

Connected Seller

Make Fact-Based

Decisions

Make Selling Easier

Empowering the

Connected Seller

Executive

Summary

SAP Solutions SAP Innovations References

Contact Us

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Today’s successful salespeople have transitioned from

“tactical sellers” to “strategic sellers.” This enables them

to serve more effectively as trusted advisors to their

customers.

Sales success today requires that you move

from tactical selling (where your team

constantly reacts to events) to strategic selling

(where you quickly zero in on the most valuable

accounts and deals).

Strategic sellers are able to effortlessly harness

sales best practices by quickly identifying and

collaborating with subject-matter experts.

They can also source winning content at the

right time and in the right context for each deal.

With these skills and support, strategic sellers

become trusted advisors who can get into the

sales driver seat and engage in fact-based,

insight-led conversations with their customers.

They can demonstrate an intimate knowledge

of the customers’ business and industry and

present a clear road map for moving forward.

49%

Become the Strategic Seller

Lower churn with alignment

of customers and territories

to strategy, objectives, and

quotas of the sales

organization

Source: SAP Performance

Benchmarking

Become the Strategic

Seller

Empowering the

Connected Seller

Empowering the

Connected Seller

Executive

Summary

SAP Solutions SAP Innovations References

Contact Us

Make Fact-Based

Decisions

Make Selling Easier

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A winning sales team needs to be agile, mobile, and

informed. It needs to collaborate and operate as a single

unit that can access key information anywhere, anytime,

on any device.

The right tools make it easier for your sales

people to succeed. They can facilitate flexible,

intelligent, and predictive selling so that you

realize the best return on limited resources.

Such tools can help you better organize your

sales team and position them for success by

matching sales territories to sellers’ skills and

sellers’ skills to the right opportunities.

Collaboration tools are a must too. The goal

here is to remove barriers so salespeople can

focus on selling and operate effectively as part

of a single team. To achieve this goal, you need

easy-to-use tools that empower salespeople to

collaborate across teams and functions so that

they can find the right resources and information

in the proper context of the sales cycle to close

more sales in less time.

Finally, with your salespeople constantly on the

go, you need to enable an agile mobile sales

force. This requires immediate mobile access

to all relevant customer insights anywhere,

anytime, on any device.

8%

Make Selling Easier

Higher revenue per employee

where organizations enable

almost all users with mobile

customer relationship

management support

Source: SAP Performance

Benchmarking

Become the Strategic

Seller

Make Selling Easier

Empowering the

Connected Seller

Executive

Summary

SAP Solutions SAP Innovations References

Contact Us

Empowering the

Connected Seller

Make Fact-Based

Decisions

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Today’s connected sellers need real-time visibility into

pipeline health. They need insight into enterprise and

social factors to anticipate market and customer trends –

as well as the tools to make in-the-moment decisions

that help maintain a competitive edge in a fast-moving

business landscape.

With the ability to quickly source information

about your products and services and share

this information with customers all over the

world, today’s buyers are more empowered

than ever before. They often have more insight

than sellers do. This dramatically shifts the

sales power dynamic and increases the

importance of staying one step ahead of your

customers with the information and insight

required to make fact-based decisions.

It all starts with the goal of “no surprises,” which

requires proactive monitoring of pipeline health

through real-time analysis to identify gaps in

the pipeline and eliminate end-of-quarter

surprises. With such a 360-degree view of your

customers, you can anticipate market trends

before your competitors do and proactively

respond to customer needs. In the end, you

have a better understanding of customer value

and cost, which helps increase margins.

12%

Make Fact-Based Decisions

More field sales personnel

achieve quota in organiza-

tions that track leads, prospect

stages, and status on a real-

time basis

Source: SAP Performance

Benchmarking

Make Fact-Based

Decisions

Make Selling Easier

Empowering the

Connected Seller

Executive

Summary

SAP Solutions SAP Innovations References

Contact Us

Become the Strategic

Seller

Empowering the

Connected Seller

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Sales Effectiveness and Insight Value Map

SAP solutions address key requirements for sales effectiveness and insight.

Profit-Driven Segmentation

SAP Solutions

Manage Product Orders

and Contracts

Business-to-Business

E-Commerce

Sales Enablement

SAP Solutions

Customer

Insight and

Segmen-

tation

Campaign

Management E-Marketing

Marketing

Analytics and

Performance

Management

Real-Time

Offer

Management

Sales

Enablement

Profit Driven

Segmentation

Sales

Planning

and

Monitoring

(CRM)

Quotation

Management

for

Configurable

Products

Sales

Planning

and

Monitoring

(Analytics)

Sales Order

Management

for

Configurable

Products

Analytics for

Configurable

Products

Lead

Management

Collaborative

Pipeline

Management

(CRM)

Order and

Contract

Management

for Configurable

Products

B2B

e-Commerce

and Self-Service

Collaborative

Pipeline

and Lead

Management

Customer

Activity

Planning

Sales

Collabo-

ration with

SAP Jam

Sales

Intelligence

with Inside

View

Sales on

Demand

E-Sales E-Marketing E-Service

Empowering the

Connected Seller

Executive

Summary

SAP Innovations References

Contact Us

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15%

Profit-Driven Segmentation

Lower cost per interaction

where multichannel

communication is leveraged

to optimize customer contact

Source: SAP Performance

Benchmarking

Deliver a meaningful customer experience across all

channels.

Leverage key insights, such as customer propensities and sentiments, to

optimize targeting. Plan and manage cross-channel marketing activities

through all relevant interaction channels, including loyalty programs, to

reward high-value customers. Make intelligent, real-time offers that influence

customers.

SAP Solutions

Customer Insight and

Segmentation Identify and seize new market opportunities by leveraging rich customer data to

accurately segment and optimize targeting.

Campaign Management

Support multichannel planning and execution across e-mail, Web, call center, mobile,

and social media channels to provide consistent customer experiences that improve

customer satisfaction and increase sales.

E-Marketing Plan, manage, and execute multichannel loyalty programs, and incentivize and reward

customers for profitable behavior.

Marketing Analytics and

Performance Management

Listen, monitor, and engage directly with customers through social media to build

closer relationships and create brand advocates.

Real-Time Offer

Management

Provide personalized, real-time offers and recommendations through the best

channels at the best times to influence purchasing decisions.

Profit-Driven Segmentation

SAP Solutions

Empowering the

Connected Seller

Executive

Summary

SAP Innovations References

Contact Us

Manage Product Orders

and Contracts

Business-to-Business

E-Commerce

Sales Enablement

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57%

Sales Enablement

Lower customer churn for

the top 25% of organizations

as compared to average

organizations

Source: SAP Performance

Benchmarking

The perfect order experience improves customer

satisfaction.

SAP software enables an optimized and collaborative order-to-cash

process across all customer touch points, channels, and order

management functions. From order capture and logistics to invoicing

and contract renewal, this holistic, integrated process delivers a

perfect customer order experience every time.

SAP Solutions

Collaborative Pipeline

Management Collaborate with internal and external stakeholders to streamline the order-capture-to-

fulfillment process to deliver a perfect order experience.

Provision of Predefined

Packages Products and

Targeted Solutions

Provide predefined packages of products and complementary services in one

transaction, increase revenue by proposing additional up-sell components as part

of each package, and reduce time to quote and increase order accuracy by delivering

targeted solution configurations.

Pricing Guidance Deliver higher profits through pricing insight and guidance.

Customer Loyalty

Reinforcement Through

Long-term Agreements

Enhance customer satisfaction and loyalty by creating mutually beneficial,

long-term agreements.

Real-Time Commodity

Exposure

Manage complex commodity pricing, streamline invoicing, and enable real-time

commodity exposure.

Sales Operation

Optimization Improve customer data processes and sales operation efficiencies.

Profit-Driven Segmentation

Sales Enablement

Empowering the

Connected Seller

Executive

Summary

SAP Innovations References

Contact Us

SAP Solutions

Manage Product Orders

and Contracts

Business-to-Business

E-Commerce

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11%

Business-to-Business E-Commerce

Lower cost of operations per

FTE in firms where channel

mix drives interactions to

lower cost alternatives

Source: SAP Performance

Benchmarking

Turn the Web into a profitable sales and interaction

channel.

The SAP Web Channel Experience Management application helps

you increase sales and improve the customer experience. Its

common platform supports multichannel customer self-service

interactions across e-commerce, e-marketing, and e-service.

SAP Solutions

E-Sales Create a more engaging online experience, improve the quality of customer

interactions, and increase sales actuals versus target by reducing basket

abandonment rates through simple one-click checkout processes.

E-Marketing

Motivate customers with loyalty points, deliver personalized recommendations that

match customer needs, target customers based on online behavior, and foster closer

relationships with social media features.

E-Service Give agents a full picture of customer product and interaction history and empower

customers to raise service requests, report complaints, and manage returns online.

Business-to-Business

E-Commerce

Sales Enablement

Empowering the

Connected Seller

Executive

Summary

SAP Innovations References

Contact Us

Profit-Driven Segmentation

SAP Solutions

Manage Product Orders

and Contracts

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19%

Manage Product Orders and Contracts

Lower order-fulfillment lead

time where the material and

capacity constraint plan is

generated multiple times daily

Source: SAP Performance

Benchmarking

Streamline configuration and the quote and order

processes.

Manufacturers need to present a variety of sales quotations and

configuration options to their customers in order to satisfy the

demand for individually tailored products and they must be able

to do so quickly.

SAP Solutions

Sales Planning and

Monitoring for Customer

Relationship Management

(CRM)

Move from a product to a highly profitable solution and service business.

Sales Planning and

Monitoring for Analytics

Lead Management

Increase the ease with which complex products, systems, services, and solutions

are configured, priced, and quoted.

Collaborative Pipeline

Management for CRM

• Reduce quote, configuration, and order cycle times

• Increase revenue

• Improve pipeline planning and transparency

Quotation and Sales

Order Management for

Configurable Products

• Increase the pipeline and make it more accurate

• Improve customer intimacy

• Increase win rates

• Increase sales efficiency

Manage Product Orders

and Contracts

Business-to-Business

E-Commerce

Empowering the

Connected Seller

Executive

Summary

SAP Innovations References

Contact Us

Sales Enablement

Profit-Driven Segmentation

SAP Solutions

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In a world where customers are better informed than ever

before, socially connected, and increasingly demanding,

you need to harness Big Data to stay ahead of the game.

This requires analytics tools to make insightful business

decisions in the moment.

SAP Innovations

SAP HANA

Handle large volumes of highly granular data, and perform in-memory analysis at zero latency to

drive better business decisions.

Mobile

Unwire employees, provide accessibility to sales data anytime and anywhere, and use your

company’s business processes to make agile and informed decisions closer to the customer.

Analytics

Access targeted, relevant insights to help your sales team focus on what matters most to

customers and your business.

Cloud

Quickly deploy a powerful and flexible sales solution that helps improve sales effectiveness.

36% Higher operating margin

where organizations use IT

to enable strategic and

competitive advantages

Source: SAP Performance

Benchmarking

SAP Solutions SAP Innovations

SAP HANA

SAP Innovations

Mobile

Analytics

Cloud

Empowering the

Connected Seller

Executive

Summary

References

Contact Us

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SAP HANA

53% Of organizations report a big

gap between the availability

of Big Data and their ability to

analyze it for insights

Source: SAP Performance

Benchmarking

Database and technology solutions, including the SAP

HANA platform, empower your sales team to monitor high

volumes of sales data in real time – from order, shipment,

and point-of-sale data to loyalty, social media, and

syndicated data.

Sentiment Intelligence Harness holistic sentiment insights with access to both internal and external

data sources.

Sales Pipeline Analysis Know what’s happening when for specific campaigns, promotions, and

sales activities.

Predictive Analytics Access insights to identify trends and customer needs ahead of the curve.

Account Intelligence View relevant information about any particular customer, and generate reports

for actionable insight.

Social Media Analytics Gain instant visibility into millions of social media sources, including blogs,

forums, and social networks.

E-Commerce Manage a unified buying experience across all channels through a single e-commerce

platform for business-to-consumer and business-to-business engagement.

SAP Innovations

SAP HANA

SAP Innovations

SAP Solutions Empowering the

Connected Seller

Executive

Summary

References

Contact Us

Mobile

Analytics

Cloud

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Mobile

40% Higher employee productivity

where mobile access is

provided to employees

across all levels

Source: SAP Performance

Benchmarking

Empower your sales professionals to accelerate sales,

improve margins, and promote customer loyalty by

enabling them with real-time access to all relevant

customer insights, products and services, orders, and

opportunities – anywhere, anytime.

SAP Innovations

A Mobile Suite for Sales Make more-effective decisions on the fly with mobile access to key customer, market,

and enterprise information. Use your favorite mobile device to handle tasks such

as expense entry and approvals. Speed up the sales cycle by creating quotes and

orders on the go. Easily manage leads, appointments, tasks, calls, and e-mail

correspondence.

SAP HANA

Mobile

SAP Solutions Empowering the

Connected Seller

Executive

Summary

References

Contact Us

SAP Innovations

Analytics

Cloud

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Analytics

20% Higher revenue per employee

in organizations that are using

information to identify strategic

and competitive advantages

Source: SAP Performance

Benchmarking

Achieve up-to-the-minute visibility into key sales

performance indicators across every facet of your sales

organization, enabling real-time monitoring, root cause

analysis, risk mitigation, predictive modeling, and

optimization.

SAP Innovations

Customer Value

Intelligence

Analyze your customers based on different criteria, leveraging high volumes of data.

Obtain real-time visibility and understanding of customer value – anytime, anywhere.

Customer Account

Intelligence

Grow revenue and margin strategically – investing the right resources in the right

customers, products, and channels. Drive real-time recommendations on which

customers to target and what offerings to position to them.

Predictive Analytics Gain deep customer insights with easy-to-use advanced statistical methods and tools.

Anticipate customer buying behavior with advanced data visualization. Stay agile and

gain a competitive edge with efficient forecasting and planning.

Sales Pipeline Analysis Enable insight-driven sales execution and heightened visibility into your pipeline

performance. Analyze data at any level of granularity to make informed decisions

on pipeline health and to avoid surprises at the end of the quarter.

Price and Margin

Management

Improve profitability through insight into margin leakage. React quickly to changes in

your business ecosystem with optimal pricing and policy setting, and enhance your

competitive edge through effective deal-pricing guidance.

Mobile

Analytics

SAP Solutions Empowering the

Connected Seller

Executive

Summary

References

Contact Us

SAP HANA

SAP Innovations

Cloud

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Cloud

85% Of firms believe the cloud will

have a major impact on their

business through efficiencies,

innovation, or competitive

differentiation

Source: SAP Performance

Benchmarking

Best-run sales organizations deploy cloud solutions to

create flexible global sales networks that quickly scale

and integrate to enable end-to-end sales processes.

SAP Innovations

Sales on Demand Go beyond traditional sales force automation with next-generation mobile software that

helps you sell more effectively. Harness the collective knowledge of the entire sales

organization through social collaboration. Stay informed with less effort through real-

time, cost-effective access to back-office software.

Analytics

Cloud

SAP Solutions Empowering the

Connected Seller

Executive

Summary

References

Contact Us

Mobile

SAP HANA

SAP Innovations

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Best-Run Customers

Ten of the Top 10 paper producers run SAP.

Nine of the top 10 copper producers run SAP.

Seven of the top 10 aluminum producers run SAP.

Seven of the top 10 steel producers in Europe and America run SAP.

Seven of the top 10 construction materials producers run SAP.

Gulf Cement

Best-Run Customers

Aluprint

Amanco Brasil

Why SAP?

South Shore Furniture

SAP Innovations References

Contact Us

SAP Solutions Empowering the

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All rights reserved.

SAP co-innovates with leading mill products companies, advisory councils, and

user groups to address worldwide issues and lead continuous enhancements

in sustainability, manufacturing, maintenance, supply chain planning, and

transportation.

Customer Co-Innovation

CIOs of top mill products companies gather to

discuss innovation, technology, and best

practices on managing business in a volatile

and complex economic environment.

Consulting and System Integration Partners

These consist of value-added resellers in supply chain optimization, price and margin

management, or enterprise content management.

Best-Run Customers

References

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SAP Innovations SAP Solutions Empowering the

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Executive

Summary

Gulf Cement

Aluprint

Amanco Brasil

Why SAP?

South Shore Furniture

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All rights reserved.

“SAP ERP helped improve management of margins, customer credit, and

delivery deadlines and also helped provide better visibility into online sales

data. Thanks to SAP software, our overall sales processing is more efficient

than ever.”

Ranjit Simon John, SAP Applications IT Officer, Gulf Cement Company

Headquartered in Ras-Al-Khaimah, Gulf Cement Company is

the largest cement producer in the United Arab Emirates and a

leading regional cement exporter. Besides supplying products

to local market, it also exports cement to customers in more

than 11 countries.

Gulf Cement was looking to automate credit and margin management,

support sales with instant visibility into sales volume, speed billing by

automating data collection and verification, and achieve 360-degree

profitability analysis across all lines of business. Sales and distribution

software of the SAP ERP application provides the necessary solution.

Key Benefits

Better customer-credit management with online visibility of transaction history

More-accurate margin management by using actual manufacturing cost data

More-precise delivery dates based on real-time inventory and manufacturing

data

Clearer view of the business with more-accurate profitability analysis

90% Drop in billing cycle time (1 day to minutes)

90% Improvement in determining product delivery date

60% More accurate profitability analysis

References

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Gulf Cement

Best-Run Customers

SAP Innovations SAP Solutions Empowering the

Connected Seller

Executive

Summary

Aluprint

Amanco Brasil

Why SAP?

South Shore Furniture

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23 / 28 © 2013 SAP AG or an SAP affiliate company.

All rights reserved.

“The sales and operations planning project was fundamental for the growth

of the Amanco market share in the Brazilian market.”

Humberto Zalewski Dominoni, Supply Chain Director, Amanco Brasil Ltd.

Amanco Brasil Ltd. produces and sells polyvinyl chloride

(PVC) pipes, tubes, and connectors for commercial and public

infrastructure applications. It has operations in 14 countries

and over 50,000 outlets.

Amanco is growing rapidly, aggressively increasing sales and its share

in the Brazilian market; but to fuel this growth, Amanco needed to

improve customer service and build its brand. That meant fulfilling

customer orders accurately and on time while reducing inventory levels

and operating cost. Amanco needed an integrated supply chain solution.

Key Benefits

Achieved visibility throughout the supply chain

Improved on-time/in-full order delivery key performance indicator

Reduced working capital, average inventory levels, and customer

stock-outs

Reacted to competitor challenges quickly

51% Improvement in on-time/in-full order delivery rate

15% Reduction in total inventory levels

References

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Gulf Cement

Amanco Brasil

SAP Innovations SAP Solutions Empowering the

Connected Seller

Executive

Summary

Best-Run Customers

Aluprint

Why SAP?

South Shore Furniture

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“At Aluprint we believe we now have very reliable enterprise resource

planning, which enables integrated and collaborative work for greater

efficiency and process quality.”

Luis Arturo Albor, IT Manager, Aluprint S.A. de C.V.

Aluprint S.A. de C.V. is one of Mexico's leading manufacturers of

flexible packaging and folding boxes for the consumer products

industry.

Aluprint has visions of greatly expanding its markets, especially its export business.

These ambitions were threatened by a recent trend in its industry: the firm’s

competitors were rapidly being acquired by large, well-run, transnational companies

with substantial resources to pour into the Mexican market.

Aluprint was using a collection of poorly integrated business applications that were

costly for IT to maintain and enhance. Without a single source of reliable business

data, users were spending far too much time verifying and reconciling information.

The sales and distribution software in the SAP ERP application provides the

necessary solution.

Key Benefits

Enhanced customer relations through more-efficient customer-facing processes

Automated, labor-intensive, manual operations to get products to customers faster

Shortened average time to close sales by 7 days

References

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Aluprint

Amanco Brasil

SAP Innovations SAP Solutions Empowering the

Connected Seller

Executive

Summary

Gulf Cement

Best-Run Customers

Why SAP?

South Shore Furniture

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“We’ve increased the stability and reliability of the system that supports our

business and freed our IT staff to be a more strategic partner with the

company.”

Claude Bernier, Chief Information Officer, South Shore Furniture

South Shore Furniture is privately held with manufacturing

operations in Canada and Mexico. It seeks to become a

leading brand in North America.

South Shore needed quick turnaround and better inventory visibility for

Internet orders, which was not possible with its previous software. The

furniture manufacturer selected the SAP ERP application because of

the software’s prebuilt templates, support for best practices, and highly

standardized user interface.

Key Benefits

Gained market advantage by shipping more quickly than competitors

Increased Internet-driven sales to become the company’s number one

sales channel without adding staff

Increased customer responsiveness

Increased visibility for available-to-promise order fulfillment

Streamlined the shipping process

References

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Aluprint

South Shore Furniture

SAP Innovations SAP Solutions Empowering the

Connected Seller

Executive

Summary

Amanco Brasil

Gulf Cement

Best-Run Customers

Why SAP?

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All rights reserved.

The SAP for Mill Products solution portfolio supports mill products companies by

enabling fast response to market dynamics, real-time visibility of customer demand,

always-on access from anywhere, as well as flexible deployment options.

Why SAP?

Tightly Integrated, Comprehensive Solutions

SAP offers the most comprehensive portfolio of solutions, enabling mill companies to operate an

integrated, profit-driven supply chain – from strategic supply chain planning to tactical fulfillment.

Key Breakthrough Innovations

The SAP solution portfolio is based on the industry’s most innovative technology. It combines

solutions for databases and technology, mobile technology, analytics, and cloud-based

deployment options to enable supply chain optimization and efficiency at the lowest possible cost.

Proven Time to Value in Large-Scale Implementations

The world’s leading mill companies across every major segment of the industry throughout the

world continue to rely on SAP to enable them to build a profit-driven supply chain.

References

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Why SAP?

South Shore Furniture

SAP Innovations SAP Solutions Empowering the

Connected Seller

Executive

Summary

Aluprint

Amanco Brasil

Gulf Cement

Best-Run Customers

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Benchmark Your Performance

Position your organization for dominance in this new economy with the business performance

benchmarking program from SAP – available free to SAP customers and select prospects.

The SAP benchmarking program has helped more than 3,000 organizations assess their

strengths, uncover areas for improvement, and identify best practices and IT strategies that

generate clear, tangible value – not someday, but today.

Go Live in Weeks

Here’s the fastest way to run your business better: our rapid-deployment solutions. In one

package, you get everything you need to be up and running quickly – including preconfigured

software and implementation services – in just weeks. With a defined scope and predictable

costs, there are no surprises.

Join Your Community of Practices

Every day, SAP Community Network (SCN) changes the way that thousands of SAP users work.

It lets members help one another solve problems, learn, and invent new ways to get things

done – faster. Find out how to connect with people, content, and resources.

Find Out More About How Your Organization Can

Become Best-Run

Visit valuemanagement.sap.com >>

Visit sap.com/solutions/rds >>

Visit scn.sap.com >>

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SAP Innovations SAP Solutions Empowering the

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Executive

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Solution Overview

Please engage with us by visiting the following:

http://scn.sap.com/community/mining-and-mill-products

www.facebook.com/SAPMillProductsandMining

www.linkedin.com/groups/SAP-Mill-Products-Mining-Group-4532949

http://twitter.com/SAPMillMining@SAPMillMining

Mill Products

CMP23728 (13/03)

© 2013 SAP AG or an SAP affiliate company. All rights reserved.

Empowering the

Connected Seller

Executive

Summary

SAP Solutions SAP Innovations References

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