Build the Right Team1

Organize for Success2

Build Coalition with Business Partners3

Maintain Flexibility4

Key Success Factors

KSF 1.1: Relentlessly assess the

capabilities of the organization

and make the required changes

• defined to-be skill set and built the

team in about a year through rigorous

recruiting

KSF 1.2: “Know what you don’t

know” and partner for success

• partnered with Accenture and BEA’s

Product Engineering groups

Success requires a highly skilled team - from program management and

architecture to operations.

Build the Right Team1

Organize for Success2

Build Coalition with Business Partners3

Maintain Flexibility4

Key Success Factors

KSF 2.1 Structure optimal development

program

• Centralized program mgmt, architecture &

planning, Infrastructure services, release

management, etc.

KSF 2.2 Define your standards

• Standardized delivery model (1 release

equates to 12 people x 4 months), and built

or integrated delivery IP (methods,

configurations, etc.) across entire

application lifecycle

Organizational discipline and focus drive coordination and the development of skills.

Enterprise Infrastructure

Services

Enterprise Roadmap, IT Strategy, and Budgeting

Enterprise Infrastructure Services (Development and Maintenance)

Enterprise Architecture (Project and Future Planning)

Release Management (QA, CM, RM, Sys Admin)

Program Management Office (Project planning and Reporting)

Program StructureProgram Structure

eSupportCIB/Support

Renewals

Services BusinessLiaison

Sales BusinessLiaison

Marketing BusinessLiaison

G&A BusinessLiaison

eEmployee

eOrderseLicense

Knowledge Express

Dev2DevPartnerNet

ROI Calculation / Adoption & Training

The program structure was designed to align with the business units and provide focus on

each program level function.

Enterprise Architecture• Supports each of the technical business development teams

with architecture/design. Group also provides support to the EIS team and is the primary liaison with product engineering groups for product feedback and architecture planning.

Function Description and Business Benefit

Enterprise Roadmap, IT Strategy/Planning and Budgeting

MyBEA Program FunctionsMyBEA Program Functions

Program Management Office• Overall management, planning and coordination of all projects,

activities, and resources. Communications (internal and external), Methodology Standards, Management Status Reports and Presentations.

Enterprise Infrastructure Services (EIS)• Development of the common portal, integration and

application services. Providing services such as registration, login, profiles, exception handling, etc.

Release Management (Test, CM, DBA, Sys Admin)

• Testing, configuration, change management and integration of application code prior to release in the development, QA, and staging environments.

• Drive the integrated and consolidated roadmap for all application development. Associate the program timeline to our quarterly budgeting processes.

ROI Calculation / Adoption & Training • Calculate ROI based on actual project costs and realized

value of the business capability. Facilitate an adoption and learning program to maximize the potential of the new capability.

The program functions are a set of shared services/resources that support projects from development through maintenance.

Our architecture helps us to provide a more responsive our delivery model for all projects: we typically use

teams of 12 people for 4 months (12 by 4).

• Reduce risk equates to higher

likelihood of project success

• More effective teams and more

accountable team members

• Synchronization with

budgeting cycle allows for

changing priorities

• More Celebration Dinners!

Release 2

Four month release cycle

12 people team sizeProject Mgr.

Technical Architect

Developers (Web tier and EJB)

Functional and Testing Lead(s)

12x4 Delivery Model and Benefits12x4 Delivery Model and Benefits

Release 1

Release Mgt.

Build the Right Team1

Organize for Success2

Build Coalition with Business Partners3

Maintain Flexibility4

Key Success Factors

KSF 3.1 Secure executive sponsorship

• CIO led alignment to vision with executive

leadership team and other key senior

executives

• Early quick Wins (very visible)

KSF 3.2 Demonstrate value to business

• Showed results often (quarterly releases)

• Evangelized each success

• Used standard ROI discipline

• Supported our business in new ways - sales

support, feedback to Engineering

Achieving a single corporate-wide vision is challenging for any organization.

Build the Right Team1

Organize for Success2

Build Coalition with Business Partners3

Maintain Flexibility4

Key Success Factors

KSF 4.1 Do not design to far ahead of

business need or product capability

• Created governance process with business

partners to define future based on planned

business needs

KSF 4.2 Keep Infrastructure Services

light and modular (“infrastructure as an

enabler, not an anchor”)

• Designed thin, relatively “product version

independent” services – leveraged industry

standards

• Abstracted design components to ensure re-

usability

Business needs and technology evolve rapidly: do not cast your plans and designs

in concrete.