Seven Pillars of Servant Leadership

Model: Leading by Serving, Serving First

Who is the Servant-Leader?

“The servant-leader is servant first. It begins with the natural feeling that one wants to serve, to serve first. Then conscious choice brings one to aspire to lead. The best test is: Do those served grow as persons; do they, while being served, become healthier, freer, more autonomous, more likely to themselves to become servants?”

- Robert K. Greenleaf, 1970

“The first and most important choice a leader makes is the choice to serve, without which one’s capacity to lead is severely limited.”

- Robert K. Greenleaf, 1970

Servant Leadership

Culture

Strategy

Employees

Patients

Community

1. A Person of Character

2. Who Puts People First

3. Skilled Communicator

4. Compassionate Collaborator

5. Has Foresight

6. Is a Systems Thinker

7. Leads with Moral Authority

Servant-Leader

Seven Pillars of Servant Leadership

Seven Pillars of Servant Leadership

Person of Character

• Maintains Integrity

• Demonstrates Humility

• Serves a Higher Purpose

“All leadership development is character development.” -Dr. Stephen Covey

Seven Pillars of Servant Leadership

Puts People First

• Displays a Servant’s Heart

• Is Mentor-Minded

• Shows Care & Concern

“The first and most important choice a leader makes is the choice to serve, without which one’s capacity to lead

is severely limited.”-Robert Greenleaf

Seven Pillars of Servant Leadership

Skilled Communicator

• Demonstrates Empathy

• Invites Feedback

• Communicates Persuasively

“If you want to be listened to, you should put in time listening.” -Marge Piercy

Seven Pillars of Servant Leadership

Compassionate Collaborator

• Expresses Appreciation

• Builds Teams

• Negotiates Conflict

“Plays well with others.” -Kindergarten Report Card

“When people respect each other and value differences, they can work together more amicably which results in greater productivity. Multicultural leadership encourages synergy and innovation.”

– Juana Bordas

Salsa, Soul and Spirit: Leadership for a Multicultural Age

Seven Pillars of Servant Leadership

Foresight

• Visionary

• Displays Creativity

• Exercises Sound Judgment

“Business, more than any other occupation, is a continual dealing with the future; it is a continual calculation, an instinctive exercise in foresight.”

-Henry R. Luce, Co-founder of Time

“The failure (or refusal) of a leader to foresee may be viewed as an ethical failure: because a serious ethical compromise today (when the usual judgment on ethical inadequacy is made) is sometimes the result of a failure to make the effort at an earlier date to foresee today’s events and take the right actions when there is freedom for initiative to act.”

- Robert K. Greenleaf

Foresight as the Central Ethic of Leadership

Seven Pillars of Servant Leadership

System Thinker

“Quantum physics: Imagining possibilities” -What The Bleep Do We Know

• Comfortable with Complexity

• Demonstrates Adaptability

• Considers the “Greater Good”

Seven Pillars of Servant Leadership

Leads with Moral Authority

Granted by Others

“Moral Authority: The principled exercise of free choice, which almost always involves some form of sacrifice.”

-Steven Covey

Culture

Strategy

Employees

Patients

Community

1. A Person of Character

2. Who Puts People First

3. Skilled Communicator

4. Compassionate Collaborator

5. Has Foresight

6. Is a System Thinker

7. Leads with Moral Authority

Servant-Leader

Seven Pillars of Servant Leadership

Minneapolis, Minnesota612.812.3201

Magellaner.com LeaderServe.com

Jeff Pauley, Co-Founder & Servant