KUNDENPROJEKTE!

Jean-Claude Som, Sales Director Aspediens

v201003MR

© Aspediens 2012!

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ServiceNow__!

«  Founded in 2003

«  Fred Luddy: Founder and CEO Former CTO of Peregrine Systems and Remedy

$125m

FY 11 08 06

$0.8m

$13.3m

WER…

«  European Partner of ServiceNow since 2007

«  Offices in Zurich, Nyon, Paris, Böblingen (Stuttgart)

«  30+ ITIL certified professionals dedicated to Service Now (45+ with SolidServision GY)

Aspediens!

WAS…

«  Resell

«  Concept & Implement (ITSM and BPM)

«  Integrate (SAP, MON, SSO, AD, PBX, ticket, etc.)

«  Train (authorized training partner)

«  Support (1st level and admin out-tasking)

«  Audits

«  Develop

WARUM…

«  40+ customers, including international companies

«  75+ successful projects in 5 years

«  Aspediens Starter Pack: pre-configured instance ready to go (time and effort saver)

«  Aspediens AIM: agile implementation methodology (fast prototyping, fast results)

«  TOP EMEA Partner 2011 (award)

2 4 8 14

25

Employees 2007-2011*

0.4 0.8 2 3.8

8

Turnover 2007-2011 (mio.CHF)

«  SaaS = Success as a Service

© Aspediens 2012!

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ASPEDIENS SWISS CUSTOMERS!Abraxas Actelion Pharmaceuticals Agentil AMAG Automobil- und Motoren AG Amcor Group CERN Connectis Credit Suisse Falcon Private Bank Ferring Firmenich Franke GE Money Bank Hilti Corporation Hopitaux Universitaires Genevois IATA Institut Central des Hopitaux Valaisans Interoute Managed Services IOGI

Kuoni JT International Leica Geosystems Marlox Mediterranean Shipping Company Mettler-Toledo Odyssey Financial Technologies Philip Morris International Richemont Group SFS Services International Security Solutions Company City of Geneva Steria Swisscanto Asset Management Swisscom TAG Heuer Metrology/Tesa UBS Swiss Re Orange Business Services

Abraxas (Multi Service Provider) AUSGANGSLAGE

•  "Zwang" Migration des bestehenden Tools > wollten Alternativen untersuchen.

ENTSCHEID •  SaaS (nach gründlicher Untersuchung der Cloud-Sicherheit) > ServiceNow •  Integrator: Aspediens

PROZESSE

•  (Multi-Mandanten Fähigkeit) Incident, Problem, Request Fulfillment, Asset, Configuration, SLM, Change, Self Service.

SCHNITTSTELLEN

• SAP-ERP, SAP-CRM, AD's, SCOM, NAGIOS, PBX, Groundworks für Monitoring und Alarming

PROJEKT •  "Big Bang" Ansatz •  Prototyp innert Wochen •  Go-live innert 4 Monate •  Aufwand: 110 Tage Aspediens mit Starter Pack

© Aspediens 2012!

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AUFFORDERUNG!

Don't Dream It, Test It !

… Proof of Concept (POC)

… Porsche

… Apéro

© Aspediens 2012!

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ASPEDIENS IMPLEMENTATION METHODOLOGY!

Kick-off Project plan Risk register Instances installed Admin training

Requirements loaded in ACT Minutes

Initial prototype following fit-gap Minutes

New requirements in ACT Instance configured and ready for testing

Test scripts

Documented test results Defects loaded in ACT and corrected Final configuration delivered including fixes

Training slide pack for IT users Quick guide for IT users Train the trainer delivered

Go-Live check-list Extended support period Handover

GAP ANALYSIS

PROJECT INITIATION TESTING TRAINING

DOCUMENTATION

GO-LIVE &

HANDOVER

CONFIGURATION & VALIDATION RUNS