PTCL iternshhip report

Pakistan Telecommunication Company Limited

Talia Rehman, 13190920-048 Dept. Of Management Sciences

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INTERNSHIP REPORT ON

PAKISTAN TELECOMMUNICATION

COMPANY LTD

Internship Report submitted to the Faculty of Management &

Administrative Sciences in Partial Fulfillment of the Requirements for

the Degree of Bachelors of Business Administration.

BY

Name of Student Talia Rehman

Role Number 13190920-048

Program & Session BBA (7TH)

UNIVERSITY OF GUJRAT

Date of Submission

17/Nov/2016

Name of Program Coordinator ___________________

Signature of Program Coordinator_________________



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“(He is) Lord of the two east(s) and Lord of the two west(s). Then

which of the favors of your Lord will ye deny? (17, 18,AR-Rehman)

Acknowledgement

As a matter of first importance, I would express profound gratitude to my

Almighty Allah who has given me the quality to finish the venture. This report

has been composed on the Pakistan Telecommunication Limited (PTCL)

which is the biggest telecom organization in Pakistan. The report

concentrates on the HR (Human Resource) department of the PTCL, Sadaar

Rawalpindi. The fundamental point of internship report was to examine

factions of HR (Human Resource) department of PTCL.

I might want to on account of every one of those individuals who have helped

me in making this report. I am appreciative for their kind co-operation to the

finish of my venture work. To wrap things up I wish to profit myself of this

open door, express a feeling of appreciation and love to my companions and

my cherished guardians for their manual support, quality, and help and for

everything.

I truly on account of my administrators who has helped me in such manner

and urged me to complete this venture

I might want to say that it will be one of my best encounters that would stay

with me and help me in further studies and professional life ahead.



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Table of Contents

Executive Summary of the Internship ........................................................................... 5

Main body of report .......................................................................................................... 6

Part-I ................................................................................................................................... 6

1. Introduction ............................................................................................................................... 6

1.2 Overview of the organization ................................................................................... 8

1.2.1 Brief history ......................................................................................................................... 8

1.2.3 Nature of the organization............................................................................................... 11

1.2.4 Business volume, reward, honors & success stories ................................................. 11

1.2.5 Product/service lines........................................................................................................ 13

1.2.6 PESTL analysis ................................................................................................................ 16

1.2.7 Contribution of organization toward economic development ............................ 19

1.3. Organizational Hierarchy chart ......................................................................................... 20

1.3.1 Number of employees ..................................................................................................... 21

1.3.2 Main offices ....................................................................................................................... 22

1.3.3 Introduction of all departments ....................................................................................... 23

Human asset administration ..................................................................................... 24

Finance office .................................................................................................................. 24

Commercial Department ............................................................................................... 25

Operational Department ................................................................................................ 26

Technical Department ................................................................................................... 26



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I.T Department ................................................................................................................ 26

Corporate Development Department .......................................................................... 26

Special Projects Department: ....................................................................................... 26

1.3.4 Comments on the organizational structure .................................................................. 26

PART – II ......................................................................................................................... 27

1.4 Internee work............................................................................................................ 27

1.4.1. Brief Introduction of internee’s office/branch: ............................................................. 27

1.4.2 Structure of HR branch:....................................................................................... 28

1.4.3 Structure of finance branch: ............................................................................... 29

1.4.4. Details of Supervisors: ................................................................................................... 30

1.4.5 Weekly timetable .............................................................................................................. 30

1.4.6 Departments alone with operations/activities .............................................................. 36

1.4.6. Detail description of the tasks assigned to you .......................................................... 40

1.4.7 Summary of learning........................................................................................................ 44

1.4.8 Skills and Qualification. ................................................................................................... 47

1.4.9 Responsibilities during internship .................................................................................. 49

1.4.10 Influence of internship on my future carrier plans..................................................... 50

2. Conclusion .................................................................................................................. 50

2.1 summary of key conclusions.............................................................................................. 50

2.2 General observations .......................................................................................................... 51

2.3 SWOT analysis .................................................................................................................... 52

Strengths ......................................................................................................................... 52

Weaknesses.................................................................................................................... 53

Opportunities ................................................................................................................... 53

Threats ............................................................................................................................. 54

4. Recommendations ..................................................................................................... 54

3. References.................................................................................................................. 56



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Executive Summary of the Internship

Temporary job is the essential piece of BBA degree Program. It is necessary

to do 6 weeks internship in the end of 6th semester. I have done my internship

in the HR (Human Resource) & Finance Department of Pakistan

Telecommunication Limited (Say Hello to the future) Regional Office Saddar

Rawalpindi. Internship is important to investigate the organizational world in

for all intents and purposes and gain from day by day assignments of the

association.

This entry level position report contains all the data about my

work involvement with the PTCL I invested great energy in learning and had

great time in taking in the association's way of life, its workplace and the way

they work. I learnt to deal with different situations and have experiences of the

organizations working environment which affects an employee performance

and attitude towards work and had good time in learning and performing

duties as HR & finance Intern

The HR bureau of the PTCL has set up and the most important branch of the

PTCL. The primary motivation behind the report was to audit the HR

functions, strategies and methodology embraced by the association. PTCL

owes its success to its employees believing that providing employees with job

satisfaction motivates them to work hard and provide better results. It was

additionally the point of the answer to break down the qualities, shortcomings,

openings and dangers of the HR.

Furthermore, I am extraordinary full to my commendable and

dedicated educator Ma’am Javeria and Ma’am Abida for giving me the

Opportunity of doing temporary job in PTCL. I am likewise appreciative to all

different Teachers as the learning granted by them Enable me to consider the

association in a best way. I am additionally appreciative to my companion



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Miss Iram and Hira who help me in any issue in the arrangement of internship

report. I am more over grateful to all staff of PTCL, for their important direction

and Bolster all through the internship time frame. Encourage every single

other official and staff Individuals from PTCL merit my appreciation for their

collaboration and direction amid the course position.

I might want to highlight this that my involvement with PTCL was

exceptionally memorable and brimming with leanings where I discovered part

of positive changes in my learning and performing duties.

Main body of report

Part-I

1. Introduction

This report is on my internship at Pakistan Telecommunication Limited covering

the period of 6 weeks.

PTCL is a largest telecommunications provider in Pakistan. PTCL also continues

to be the largest CDMA operator in the country with 0.8 million V-fone customers.

The company maintains a leading position in Pakistan as infrastructure provider

to other telecom operators and corporate customers of the country. It has the

potential to be an instrumental agent in Pakistan’s economic growth.

As an internee in Pakistan Telecommunication Limited the main focus of

my study was in Human Resource. The stand point of working in the organization

is to have an idea of practical implementation of principles and strategies

especially of finance concern.

Objectives

Thus, the during my internship period I carried out with the following objectives:

• To understand the structure and system development of an organization;



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• To know the functions of Human Resource and finance department;

• How organization mange it’s daily routine work.

• How organization deals with employees

• To know the competitiveness of organization;

• How organization develop its strategies;

• To know the management of marketing force and effective team work;

• Improvement in the performance of an organization.

My first week was more to acknowledge the system and what would be

my projects and tasks. And later on weeks I have assigned to different tasks to

complete.

Aims of internship

The aims of my internship are as follows:

To experience the organization and its environment and relate it my

knowledge.

To get exposure and learn how organizations works.

I looked for an experience that will proof that I am able to manage things

by myself.

To put some suggestions & recommendations for the development and

polishing of the human resource department.

A familiar with the practical work

SCOPE OF THE STUDY

It is a compulsory requirement for the award of B.B.A The report deals with

the HRM practice including recruitment and selection process, training &

development process, allowances, employee relation, maintaining employee’s

data, leave records, Banola funds & work on SAP etc. in terms of theoretical

point of view and the practical use. The study will allow learning about the

HRM issues, importance, modern techniques and models used to make it

more efficient



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1.2 Overview of the organization

PTCL is the one of the expansive media transmission organization in

Pakistan gave benefits globally. It have 0.8 million clients. PTCL is

fundamentally arrive line benefit Provider Company. PTCL is driving

organization because of its foundation and give benchmark to other

telecom organizations. It can possibly expand the development of

Pakistan's economy. It works for the change of telecom while holding very

nearly 2000 trades in Pakistan. PTCL have somewhat government and

incompletely private possession. From 100% shares of organization 62%

is claimed by government, 26% is held by Etisalat media transmission

while staying 12% shares are hold by overall population

1.2.1 Brief history

From the beginnings of Posts and Telegraph Department in 1947

and foundation of Pakistan Telephone and Telegraph Department

in 1962, PTCL has been a noteworthy player in media transmission

in Pakistan. In spite of having set up a system of tremendous size,

PTCL workings and strategies have pulled in general feedback

from other littler administrators and the common society of Pakistan

Pakistan Telecommunication Corporation (PTC) assumed control

operations and capacities from Pakistan Telephone and Telegraph

Department under Pakistan Telecommunication Corporation Act

1991. This concurred with the Government's aggressive approach,

empowering private division support and bringing about honor of

licenses for cell, card-worked pay-telephones, paging and, recently,

information correspondence administrations.



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Seeking after a dynamic strategy, the Government in 1991,

declared its arrangements to privatize PTCL, and in 1994 issued six

million vouchers interchangeable into 600 million shares of the

eventual PTCL in two separate situations. Each had a standard

estimation of Rs. 10 for every share. These vouchers were

changed over into PTCL partakes in mid-1996.

In 1995, Pakistan Telecommunication (Reorganization) Ordinance

shaped the reason for PTCL imposing business model over

fundamental communication in the nation. The arrangements of the

Ordinance were loaned changelessness in October 1996 through

Pakistan Telecommunication (Reorganization) Act. That year,

Pakistan Telecommunication Company Limited was framed and

recorded on every stock trade of Pakistan

PTCL propelled its versatile and information administrations

backups in 2001 by the name of U-fone and Pak Net separately.

None of the brands made it to the top spaces in the particular

rivalries. Recently, be that as it may, U-fone had expanded its piece

of the overall industry in the cell area.

The Pak Net mark has successfully broken up over the timeframe.

A late DSL benefit propelled by PTCL mirrors this by the

presentation of another brand name and operation of the

administration being specifically regulated by PTCL.

As media transmission restraining infrastructures head towards an

up and coming end, administrations and framework suppliers are

set to confront significantly greater difficulties. The post-restraining



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infrastructure time accompanied Pakistan's Liberalization in

Telecommunication in January 2003. On the Government level, a

far reaching advancement arrangement for telecoms area is in the

advertising.

In 2005 Government of Pakistan chose to offer 26 percent of this

organization to some private enterprise. There were three members

in the wager for privatization of PTCL.

Etisalat an Abu Dhabi based organization could get the shares with

a substantial edge in the wager. Government's arrangements of

privatizing the partnership were not invited in all circles;

countrywide challenges and strikes were held by PTCL specialists.

They disturbed telephone lines of organizations like Punjab

University Lahore alongside open segment foundations were

additionally blocked. Military needed to assume control over the

administration of the considerable number of trades in the nation.

The dispute amongst Government and representatives finished with

a 30% expansion in the pay rates of laborers.

History of Pakistan Telecommunication limited

1947 Posts & Telegraph Dept. established

1962 Pakistan Telegraph & Telephone Dep’t.

1990-91 Pakistan Telecom Corporation

ALIS: 850,000

Waiting list: 900,000 Expansion Program of 900,000 lines initiated

(500,000 lines by Private Sector Participation

400,000 lines PTC/GOP own resources).



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1995 About 5 % of PTSL assets transferred to PTA, FAB & NTC

1996 PTCL Formed listed on all Stock Exchanges of Pakistan

1998 Mobile & Internet subsidiaries established

2000 Telecom Policy Finalized

2003 Telecom Deregulation Policy Announced

2005 26 Shares by Etisalat UAE through open bidding

1.2.3 Nature of the organization

PTCL is one of the top most associations which give landline benefits all around

the Pakistan and have colossal number of shares recorded on exchange. Shares

are given to general populace to acquire wages. PTCL acknowledges twofold

ownership i.e. government and private.

PTCL give benefits in like manner to corporate, military and

government zones to secure high advantage and give better organizations to

them. PTCL give landline, VO, 3G EVO, broadband organizations, Wingle, V-

fone, sharp TV et cetera Pakistan Telecommunication Company Limited (PTCL)

is the rule provider of Telecommunication organizations in Pakistan. It claims and

works a liberal part of the media transmission workplaces and gives private and

all inclusive phone utilities and other correspondence workplaces all through

Pakistan

1.2.4 Business volume, reward, honors & success stories

Pakistan Telecommunication Company Limited (PTCL) is rethinking the built up

limits of Pakistan's media transmission industry by taking its mechanical ability

and profitability levels higher than ever.



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PTCL's center qualities are its boundless foundation spread everywhere

throughout the nation, its bleeding edge data and correspondences

advancements, its continually enhancing client mind system and

administrations, its constantly creating HR, and its hierarchical effort and

division.

In a worldwide acknowledgment of its exceptional advance, PTCL was

deliberated with the "SAMENA 2011 Best Telecom Operator in South Asia

Award".

PTCL's center qualities are its incomprehensible foundation spread

everywhere throughout the nation, its front line data and interchanges

innovations, its perpetually enhancing client mind system and

administrations, its regularly creating HR, and its authoritative effort and

division.

In a worldwide acknowledgment of its extraordinary advance, PTCL was

consulted with the "SAMENA 2011 Best Telecom Operator in South Asia

Award".

PTCL is the primary telecom administrator on the planet to industrially

dispatch EV-DO Rev-B items. It has propelled Pakistan's first since forever

3G empowered tablets, and also Pakistan's initial 3G empowered Android

Smart telephone, IVIO Icon Pro, offering double support for both EVDO

and GSM/CDMA arrange.

Pakistan Telecommunications Company Limited (PTCL) has won the

prestigious "second Global HR Excellence Award 2011" in affirmation of

its extraordinary various leveled execution in the telecom part

As indicated by the second across the country Quality of Service 2011

overview directed by Pakistan Telecommunication Authority (PTA), PTCL

is driving all administrators in the nation by giving to buyers the most

astounding quality broadband network access.



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PTCL is the pioneer of propelling IPTV administrations "Shrewd TV" with

its own computerized head-end. In the coming months, PTCL might be the

principal administrator in Pakistan that will bring the world most prominent

get to Gigabit Passive optic system fiber innovation, which will give mind

blowing web speed.

The telecom mammoth is moving in that heading. Its information systems

will give clients e-trade, e-wellbeing, e-training, e-saving money, e-

administration, e-administration, e-diversion and so on.

It is giving answers for clients' needs as well as liberally adding to patch

up the instruction, environment, wellbeing, culture, and games segments

in the nation.

In the coming years, the extent of media communications in Pakistan will

be more extensive and the pace snappier, and PTCL is completely

prepared to encourage that.

1.2.5 Product/service lines

The item and administrations that PTCL is giving to its clients are as per the

following.

Pak-net Limited

Pak-net was joined in year 2000 for giving web related administrations in the nation is

being twisted up. Notwithstanding, PTCL has built up its own particular voice,

information and video framework and services. Pak-net's operations have been shut

and vendor named for finishing the formalities including the organization conclusion.

All clients, resources, liabilities and capital stand transferred to PTCL as per the

exceptional determination go in General Meetings



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Toll Free Service (0800)

This administration is accessible to corporate clients for their client's comfort. It

furnishes corporate clients with successful and element telemarketing instrument.

Telemarketing is turning into the most prominent method for promoting the world over

as offering items and administrations on the telephone is the most practical i.e. you

achieve more clients in least time. Toll free numbers begin with 0800. Clients can call

the organization on toll free number with no cost.

Digital Subscriber Line (DSL)

DSL remains for advanced endorser line. With the assistance of DSL a client can

appreciate Fax and Internet office without keeping their ordinary phone number

occupied. Client can appreciate voice talk from phone with rapid. It is of various band

width 64kbps, 128, 256 and of1024kbps. PTCL does not offers this specifically to a

definitive clients but rather offer it to the ISPs like Pak-net, Comsat, Micro-net, Cyber-

net, Dan-com and so on. PTCL charges ISPs on the premise of their clients. PTCL

charges either Rs.217 per association every month from ISPs when they give

association or 5 % of the aggregate bill for which ISPs charge their client relying on

the agreement marked amongst PTCL and ISP. In the second case the ISP is

required to send a duplicate of the considerable number of clients' bills to the PTCL

income office.

Land line

PTCL landline has constantly been a bit of family and giving organizations

from times and it continues being the crucial choice of customers for making

voice calls from various decades. PTCL gives its customers most critical quality

at greatly direct rates nearby engaging packs and regard added organizations to



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peruse. PTCL offers various appealing groups like Freedom Package,

International Packages, Mobile Buckets and Double up Unlimited (twofold play

organizations)

Prepaid calling cards

PTCL prepaid calling cards gives across the nation access with global office. It

comes in effortlessly reasonable divisions of Rs.100, 250, 500, 1000 and 2000.

These cards are effortlessly accessible all through the nation and it is anything

but difficult to utilize it from any PTCL computerized telephone. Client needs to

pay neither line lease nor charge. In November 2003 PTCL propelled 100

category prepaid calling card with cutting edge features5.

V-fone

PTCL furthermore continues being the greatest CDMA executive in the country

with around 1.36 million V-fone customers. It gives the flexibility of portion in both

paid early and postpaid decisions. It offers modified remote telephone for your

homes and business. With CDMA2000 1X-advancement, our own is the greatest

WLL organize with an utmost of 2.6M, covering more than 10,000 urban and

provincial reaches. The framework is presently enabled for Voice, Dialup web get

to (153.6kbps), SMS and for EVDO Broadband. V-fone can be bought from our

OSS (One Stop Shops) or from any PTCL franchisees

Aasan prepaid communication

Aasan telephone is a landline prepaid communication benefit, propelled in May

2004. This administration works simply like the other prepaid administrations

where records are energized with a prepaid telephone card. The prime goal of

this administration is to encourage the client in getting another association with



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insignificant documentation. Aasan cards are accessible in Rs.500, 1000 and

Rs.2000 groups.

PTCL 3G Evo Tab

Examine EVEN MORE possible results on the Go with your new updated EVO

Tab stacked with a 1.2GHz twofold focus Snapdragon processor and an Android

4.0ice cream sandwich interface. The New EVO Tab has been refined to pack all

the vital components in a single Tab that gives you a prevalent issue for work

and for play! The in-fabricated 3G EVO remote broadband advancement with the

ability to make singular

Wi-Fi hotspot wherever at whatever point, a 5MegaPixel self-modify camera; an

enhanced IPS screen with a 180 degrees seeing plot for a wealthier blended

media and gaming foundation, an in-built 4GB Flash memory that lets you

uninhibitedly download and use Apps without struggling with space hindrances

all coordinate to make your tablet experience past inventive capacity.

• The Touch just hinted at change

• One touch access to Communication

• Experience brilliant quality photos with 5MP Camera

• Faster Web scrutinizing

1.2.6 PESTL analysis

A large scale environment investigation in which the association works can be

portrayed in the accompanying terms:

1. Political

2. Economic

3. Social

4. Technological



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5. Legal

1. Political Analysis

Government rules and regulations and political factors which can affect the

PTCL< those factors are

TAX policy:

If the tax policy changes or there is a increase in the tax rates then PTCL

directly effect by these policies.

Employment law:

There some rules and law for the government employees, enforce in

Pakistan. PTCL must follow these rules for any treatment regarding to its

employees.

Political stability:

Political stability is very important for the operations of any organizations,

during “HARTALS and strikes” the organization remains off and routine work

adversely affect.

2. ECONOMIC factor

Economic power of the country is very important and effect the buying power

of the customers and firms earnings. Some elements of economic factors are

:

Economic growth:

Economic growth directly affects the customer buying power and usage patterns.

Week economy leads to low incomes which results in low usage rate and leads

to low earnings .strong economy leads to high incomes which results in high

usage rates and leads to high earnings of the firm.

Inflation and deflation rate



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Inflation and deflation of currency can also affect the firm directly.

3. Social factors:

Social factors have some demographic and cultural aspect, which directly affect

the customer wants and market size:

Population rate :

The number of population should know by the firm to produce its goods and

services and offer it. What is the population rates, who are the potential buyers,

age, location, income rate of the target market should know to serve the market?

Safety :

The PTCL is responsible to fulfills it social responsibility, the product and services

should be planned, produced and delivered according to the safety law and

measures.

Age distribution

The product and services are offer to which age of customers, for children,

adults, or old age peoples.

4. Technological factors

Technological factors helps to low down the cost, improve the quality make

innovations and remove barriers of entry and efficient production level.

Research & Development

Continuous improvement process, in which those areas are discovered in which

innovations and improvement are needed. PTCL have its R & D department

which works for the improvement in technology and innovation.

Technological change:

Technological change can influence the association, to contend alternate

associations’ innovative headway is vital. Mechanical headway assumes a critical

part in accomplishing economies of scale.



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5. LEGAL FACTORRS

Laws and enactment about the work , security of item and administration,

environment, contenders , checking client protection, laborer welfare, waste

exchange, and how their pay and hypotheses will be saddled. There are in like

manner the trading restrictions, bits, and concentrate commitments to consider.

All the given elements can influence the PTCL (Pakistan telecommunicating

organization constrained).

1.2.7 Contribution of organization toward economic development

Pakistan Telecommunication Company Limited is one of the leading company

in telecom sector of Pakistan. Contributions of PTCL in the GDP and

economic development are as follows:

The Economy of Pakistan is 47th largest in the world (in nominal terms)

and 27th largest in the world (in absolute dollar terms). Pakistan has a

semi-industrialized economy, which mainly encompasses textiles,

chemicals, food processing, agriculture and other industries.

PTCL wage made by 20 percent in 2009 and made 327.8Rs billion in the

economy. 2008-2009 aggregate compensation gathered by the

Government from this segment was more than 36 billion. It is the most

chronicled piece of the economy and an energetically pained division

when showed up distinctively in connection to others.

It might in like way be seen that Pakistan's Telecommunication division is

a champion among the most unequivocally drained curiously with

neighborhood and relative economies, second just to Bangladesh. Around

63% of thorough gathering expect that the Telecommunication division is

being grieved rather energetically.

PTCL has pulled in basic measure of Foreign Direct Investment in the

nation. It has passed on to an incredible degree sound and solid effect on



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the economy and society. Its infrastructural hypothesis can incite to

monetary change in a various ways.5.3 Organizational structure

1.3. Organizational Hierarchy chart

Organizational structure means the way to which management breakdown

the tasks into individual, groups, and department with the delegation of

authority to mangers or concern supervisor. Organizational structure

provides the legal authority to managers. A well defined and proper

structure is an important element for every organization. The structure of

PTCL is simple. On the top there are companies Board of directors,

The head of PTCL is called “President”. Then SCEO.(Senior Executive Vice

Presidents) , i.e. SEVP (Finance), SEVP (Operations), SEVP (Technical) and

SEVP (Human Resource Management), SEVP (Marketing & Business

Development). Then there is a chain of Executive Vice- Internship Report

Presidents (EVPs) like EVP (Finance Central), EVP (Marketing),EVP (HR

Central), EVP (Accounts), EVP (Operation), EVP (Information Technology,

Training & Research), and EVP (Revenue). After EVPs there are General

Managers, then branch manager then supervisors and then subordinates



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Organizational char

1.3.1 Number of employees

In Pakistan telecommunication company limited the employees are consist of

president, company secretary, senior executive vice president, executive vice

president, chief engineer, general Managers, AGM, DY. GM, Director, System

Analysts, Dy. Managers, RTO, CS, SE, DE, SAO, DM, SRO, ADE, AE, SDO,

AO, SL, ES, Assistant. PA, Tech, LM. UDC, KPO, Khakroob, Mali and HC etc

Vice executive

Marketing &

sales

Customer

care

Information

system

Finance Engineering

HR &

ADMIN IT Quality

assurance

SCEO

President



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s.no. Employees Number of

employees

1 president & Company Secretary

02

2 Senior Executive Vice President

07

3 Executive Vice President

22

4 Chief Engineers

26

5 General Managers

94

6 AGM, DY. GM, Director, System Analysts, Dy. Managers,

RTO, CS, SE, DE, SAO, DM, SRO etc

2500

7 ADE, AE, SDO, AO, SL, 20,000

8 ES, Assistant. PA, Tech, LM. UDC, KPO,Khakroob, Mali,

HC, etc

47,000

Total number of employees Almost(70,000)

1.3.2 Main offices

Chairman Corporate Headquarter is situated in Block-E-, G-8/4 Islamabad. The

main offices of Pakistan Telecommunication Company Limited (PTCL) are as

follows:

Assistant Engineer/ AO Offices etc

GM Offices in every Region.

Rawalpindi Telecom Region



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Hazara Telecom Region

Northern Telecom Region

Director Commercial Accounts Nabha Road Lahore.

Lahore Telecom Region South

Director Offices

Lahore Telecom Region North

SAO Offices

Multan Telecom Region

Faisalabad Telecom Region

Southern Telecom Region-1 Hyderabad

Southern Telecom Region-2 Karachi

Southern Telecom Region-4 Sukkur

Southern Telecom Region-Quetta

Switching Network Central Region Lahore

Senior Engineer Offices.

Islamabad Telecom Region

1.3.3 Introduction of all departments

Each association is partitioned into positive offices. Every office performs diverse

sort of occupations and requires staff with specific aptitudes to handle specific

employment. This builds the proficiency of specialists and makes `

The PTCL Head Quarters is included a few divisions. The division is made on the

premise of capacity they perform. Consequently it can be presumed that PTCL

has embraced the arrangement of useful departmentalization. The fundamental

branches of PTCL are specified beneath.

1. Human Resource Management Dept.

2. Finance Dept.



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3. Commercial Dept.

4. Operational Dept.

5. Technical Dept.

6. I.T Dept.

7. Corporate Affairs Dept.

8. Special Projects Dept.

Human asset administration

• It is a tremendous association and being considered as one of the

greatest organization in Pakistan.

• It has more than 56,000 representatives and a gigantic system of

hierarchical administration has been spread all through the nation.

• PTCL is drawing in a considerable number of specialists and pros of

standing bore in various circles of calling.

• Job investigation and update of occupations portrayal was attempted for

enhancing the execution gauges.

• To meet the future testing circumstances notwithstanding privatization and

post imposing business model difficulties, a corporate culture and focused

environment must be created, for which all the accessible assets have been

taped.

• Special instructional classes and workshops have been directed for the

top and center administration through rumored associations like LUMS.

• Efforts are being made to enhance profitability and proficiency of the

Company while accentuation is likewise being set on viable administration

representative’s relationship and better line of interchanges to accomplish

corporate objectives

Finance office

This office is isolated into taking after three sub-areas:



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• Finance

• Accounts

• Revenue

The Finance Wing manages the income matters of the organization and the

Accounts Wing is in charge of legitimate book–keeping of the budgetary

exchanges, business review and arrangement of occasional records of the

organization. The Accounts Office of PTCL is in Lahore.

Fund is the foundation of each association in light of the fact that without back

any association can't maintain its business. It assumes a critical part in deciding

the long haul destinations and assessing the achievability of the business. The

monetary exercises of PTCL have been part up into three noteworthy branches:

Finance, Accounts and Revenue. The insights in regards to this segment will be

canvassed in fund segment with reference to my venture

Commercial Department

Commercial segment with qualified/experienced staff is being built up.

• Company segment is taking both fleeting and long haul perspective of

rising patterns of exceedingly focused markets as its imposing business model is

arriving at an end.

• It investigates all the conceivable Company choices, i.e. presenting new

administrations, receiving new advancements to keep up the main part in the

segment and safeguard its predominant position in the business.

• The Company likes to repeat that it will keep on playing a noticeable part

in Telecom division of Pakistan.

• It considers that a standout amongst the most imperative parts of the

approaching focused environment is valuing of items and administrations.



26 | P a g e

The new worldview would require cost-based administrations with thin-net

revenues yet higher volumes. Naturally, PTCL administrations were not cost-

based. There were in-constructed appropriations and long separation calls, both

household and universal, were much estimated. The Company, in this way,

advanced systems of slow value legitimization

• Commercial division ought to attempt to make PTCL the most gainful

association, which ought to produce a lot of income in nearby and remote cash.

Operational Department

Oversees operations of PTCL HQ, with territorial workplaces, branches, and,

backups and also with different partnerships.

Technical Department

This office is occupied with the administration and control of specialized parts of

the organization, e.g. specialized labor, specialized preparing, specialized

hardware, and so on.

I.T Department

This division is built up to present new and propel innovation in PTCL. Because

of IT division working framework is to changed over in an automated framework.

Corporate Development Department

This division bargain corporate level issues, for example, PTA, International

Telecom Union, Legal and Regulatory undertakings and so forth.

Special Projects Department:

This division is doing their exercises for the benefit of president.

1.3.4 Comments on the organizational structure

In Pakistan Telecommunication Company limited (PTCL), hierarchy of authority

is well defined and simple. Through proper channel lower level employees



27 | P a g e

approach the upper authority. The organization structure is simple and clearly

defines who is answerable to whom.

PART – II

1.4 Internee work

A detailed description about the internees work is explained below:

1.4.1. Brief Introduction of internee’s office/branch:

I have done my internship of 6 weeks in Pakistan Telecommunication company

limited (PTCL) in Human Resource & Finance branch, which is situated in

Sadder Rawalpindi.

Branch of Human Resource was a great source of Information, learning and

experience different things in practically. Environment of that branch was quite

disciplined and professional.

Human Resource department deals with:

Recruitment

Training

Development

Employee Medical allowance,

leaves accounts,

Promotions,

Demotions

Reward system



28 | P a g e

Benefits to the family of late employees

Banola funds

. They maintained records of each and every employee in soft (Excel) and hard

(Files) form. They deal with medical expenses, medical allowance and

reimbursement of medical expenses. They have a proper record of number of

leaves and remaining leaves of each and every employee. Medical and leaves

record was saved in an International software SAP. They also provide pension to

retired employees

1.4.2 Structure of HR branch:

In finance Department I spend only two weeks , Finance department is the part

of an association that deals with its cash. The business elements of a back office

regularly incorporate arranging, sorting out, examining, representing and

controlling its organization's accounts. The back office additionally as a rule

creates the organization's money related explanations

President of

HR

Chief executive of HR

Senior executive of

HR Vise president of

HR General

Manager

Senior

manager

Branch

manager Assistant

manager

Supervisors



29 | P a g e

The Finance department is further divided into three portions :

Finance

The portion of finance is very important in the department which deals with

the revenues with all its aspects.

Accounts

This portion of finance department deals with the record keeping

,recording financial transactions and company accounts.

Revenue and collection

This is also very important portion of finance department which deals with

the revenue of employees and collection of receiving amounts.

1.4.3 Structure of finance branch:

President of finance

Chief executive of

finance

Senior executive of

finance

Vice president of finance (finance)

Vice president of finance

(revenue)

General Manager (accounts)

General Manager (finance)

General Manager (revenue)

Vice president of finance (accounts)



30 | P a g e

In PTCL (Human Resource and Finance) branch laptops and PC’s were

provided to all employees, the facility of Internet was available there all the time,

so that employees can complete their daily tasks and send and receive records,

files and information on the time without any hurdle. Filtered water was available.

Tea was also offered for refreshment of employees. ALL employees in PTCL

Human Resource and Finance branch were very humble and friendly. They

treated me in very nicely. The overall environment of the both branches was

quite disciplined and peaceful.

1.4.4. Details of Supervisors:

SIR Saleem was the supervisor IN PTCL (Human Resource Management) ,

sadder RWP.HE direct and train the internees of that branch. Sir SALEEM

AKHTAR was on the position of UDC (Upper Division clerk) in this branch. He

was also a temporary coordinator of that branch. He provides a link between us

and branch manager. He checks, guide and assign activities to internees of that

department. He was very humble person and treats all the internees in a good

manner and appreciates me on my work.

The manager of Finance department of PTCL was SIR ATIF and office

assistant was sir RAHAT, He was the person who the supervisor of internees.

Who guide about the activities, environment and tasks to the internees.

1.4.5 Weekly timetable

Date Daily Work

1st Week



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07-07-2016

08-07-2016

09-07-2016

Holidays due to certain issue

Orientation:

First day in human resource department of PTCL. Introduction about

PTCL and all staff of the department. Today the assistant manager Mr.

Fozan gives me introduction about HRM department of PTCL. These

are the main functions of department.

recruitment

HRM department make hiring and firing of

employees

transfer

Department issue transfer letters to their

employees

Training and development

Department also conducted training sessions for

the development of their employee’s carrier.

Funds and pay packages

Department also gives funds to their employees

and allocated pay packages. They also provided

facilities to their deceased employee’s family

10-07-2016

Sunday holiday

11-07-2016

Learn about MS EXCEL

How to use it

Purpose of using it

How it use to make different sheet at one time

Recording of personal files data of 50 employees on MS excel



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12-07-2016

13-07-2016

Recording of employee data and maintains files

Lecture by branch manager

3rd week

14-07-2016

15-07-2016

16-07-2016

Learn about employees personal files

Reviewing of employees personal files

Attend Meeting.

A meeting is called by the manager at 15th of every month in

meeting the manager share or discusses the performance of

the employees. And payroll sheet described to internees and

way to how they connected to other branches and tell us

performance report

Learn about employees personal files

Reviewing of employees personal files

Practical work on computer to enter the data on ms excel and

maintain proper file in soft form

17-07-2016 Sunday Holiday

18-07-2016

Data entry on computer of employees

for funds allocation



33 | P a g e

19-07-2016

20-07-2016

Learn about the SAP

Brief lecture by sir Tanveer

work on computer to enter the data of

employees on SAP

3rd week

21-07-2016

22-07-2016

Entering of medical record on SAP

Entering record of leaves and check balance

leaves on SAP

23-07-2016

24-07-2016

Holidays

25-07-2016

26-07-2016

27-07-2016

Arrangement of files

Separate the files according to exchanges and city.

Arrange them.

Tied the files.

Write the exchange names and codes

Entry of transfer/posting order data of 50 employees on MS Excel

4th Week

28-07-2016

29--07-2016

Entering records of 500 employees ON MS EXCEL

This assignment includes:



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30-07-2016 Name of employees

EPI numbers

Designation

Position

Name of supervisor

Employee group

Employee subgroup

Transfer/posting orders

CNIC number

Qualification

31-07-2016 Sunday Holiday.

01-08-2016

02-08-2016

03-08-2016

Continued assignment

---------------------------------------

5thweek

04-08-2016

First day at finance department. Learns its basic

function

Make Budget



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05-08-2016

06-08-2016

Issue cheque and vouchers

Receiving payments

Make financial report

Issuance of tax statement

Entry of cash payment on SAP

Employee related payments like insurance, Benevolent Fund,

pension funds Marriage Grant, Medical Reimbursement Bills,

Entertainment Charges, Leave Encashment, House allowances etc.

Bank reconciliation statement

Update weekly data on FBR website.

Learn about cheques

Learn about vouchers

07-08-2016 Sunday holiday

08-08-2016

09-08-2016

10-08-2016

Arrangement of cheques according to:

Date

Name

City

Serial code

Learn about invoices, payroll and vendor’s bills

Learn about salaries of employees and temporary

advance

6th week



36 | P a g e

1.4.6 Departments alone with operations/activities

HR DEPARTMENT:

The HR department of PTCL controls, manage and responsible for :

Recruitment

selection

Pension

Transfer & Layoffs

Medical allowances

11-08-2016

12-08-2016

13-08-2016

Practical work as update data on SAP

14-08-2016

Sunday Holiday

15-08-2016

.

16-10-2013

17-08-2016

Discussion day with other internees about

experience sharing

Closing of work.

This is my last two day at finance department of

PTCL. I was very happy because my internship is

complete. Today the assistant manager madam

shabana gives her best wishes to me and all the

internees who worked with me and complete their

internship.



37 | P a g e

Leaves

Salaries

Rewards

Incentives

Old age benefits

Penalties

Health and safety

Formulation and implementation of policies.

Transfer

Control

Refreshing Course

Recruitment

Organization utilizes diverse sources to satisfy empty opportunities. As a

matter of first importance it recognizes what number of workers are

required and for which posts. This employment investigation is finished by

PTCL HR administering body comprising of exceptionally talented people.

In the interior sources organization advance its agreement premise

workers on perpetual premise furthermore advance the lasting

representatives as per their execution and capability.

Through outer sources organization draw in crisp and in addition

experienced people. Print media and electronic media are used to

accomplish their objective of enlisting most appropriate workers.

Selection

Determination endeavors to disperse the expansive arrangement of uses

that touch base amid the enrolling stage and to employ a candidate will's identity

effective at work. Subsequent to directing test and meetings potential hopefuls

are chosen

Pension



38 | P a g e

The Human Resource department deals with the pension funds. The

amount of pension is given to retired employee or wife of late retired

employee.

Salaries, Old age benefits Rewards and incentives

Salaries record is maintained in the FR department of PTCL. Old age

benefits are also give to the employees of the organization. In PTCL,

Rewards and incentives are given to the best performer, skilled and

qualified employees.

Penalties

The employees, who break the rules and regulations of the organization,

committed some kind of fraud and harm the organizational assets. HR

department take actions according to the policies of the PTCL such as

warning the employees, deduct the specified amount from the pay, posting

to the lower rank layoffs or handover to the police

Transfers and Layoffs

Human Resource Department of Pakistan telecommunication Company

limited (PTCL) deals with the transfer of employees from one place to

another for the purpose of training and posting to higher position

according to their experience, skills and knowledge.

The Human Resource department also deals with the layoffs of the

employees.

Employees who break the laws of the company, HR department take

action according to rules and policies of the organization.

Medical allowances

The HR department of PTCL deals with the Medical allowances, which are

given to employees and the family of the employees. Medical expenses

also reimbursed by the PTCL.

Leaves



39 | P a g e

In SAP a proper record of employees’ leaves are maintained. All leaves

applications are mailed to the HR department and further send it to the

main office in Islamabad for approval.

Formulation and implementation of policies

It is the main function of the HR department to make policies regarding to

the employees and implement those policies for the successful completion

of work.

Health and safety

For workers wellbeing and security there HR arrangement should be clear

to all staff so they feel safe to work here. They can put their consideration

and profitability appropriately towards the errand.

Refreshing courses

The PTCL also provide the facility of refreshing courses to their

employees for the improvement and betterment in the work

performance.HR department of the PTCL send the employees to the

regional telecom training school for learning purposes.

Control

Human Resource department of PTCL has authority to check the

performance and work of the employees and control it. If some results are

not satisfactory then HR department take corrective measures to fix the

errors.

FINANCE DEPARTMENT

Finance department is the most important department of Pakistan

Telecommunication Limited. All payment is made through this department. This

department is charge the budget of every department. Cheques, demand draft

and other payment etc recorded in this department



40 | P a g e

Employee related payments like Group Insurance, Benevolent Fund,

Marriage Grant, TA Bills, Medical Reimbursement Bills, Entertainment

Charges, Uniform, Leave Encashment, House Requisition and Bonus etc.

Entry of Cash Payments on SAP

Bank Reconciliation Statement

Payment of invoices

Financial Reports

Issue checque

Maintaining data on FBR site

1.4.6. Detail description of the tasks assigned to you

During my Internship period in Pakistan Telecommunication Company

limited (PTCL) I have learned a lot of things through works which were

assigned to me. Assignments are

DATA compilation

Gathering and Updating of personal profile of employees working in RTR

.feeding data of employees in SAP.

maintenance and checking of leaves in SAP

Record of employees working history of transfer/posting, medical and

other facilities avail by them

Data compilation

“Data compilation” was the first assignment which was given to me in PTCL. Sir

Saleem was the supervisor who assigned me that work. Almost 30 files (in hard

form) of employees were there and I had to enter data of employees in Micro soft

Excel. Actually I had to make pension account of the employees in Micro soft

Excel. serial number, Name ,age, region, national I.D card number, cell phone

number was entered of each employee. It was a great experience for me to use

Micro Soft Excel for the organizational purpose. Some difficulties occur while



41 | P a g e

compiling data but Supervisor Sir Saleem resolved the problems and tell me how

to enter data in Micro Soft Excel. After completing the work, I handover the

assignment to the supervisor, he checked the assignment and appreciate my

work.

Gathering and Updating

Next day a group assignment assigns us. There was a group of three members

(Hira, Iram and me). In this assignment we had to gather information about the

post and reward, incentives or any kind of achievements in last five years of the

employees in the RTR (Rawalpindi Telecom Region). It was also a new

experience for me to call each employee and talks about their achievements. A

telephone was provided us for this purpose and a list of employees number

(personal and office).Some employee respond to our calls immediately and talk

with us in a good way but some of them don’t received our calls so our work

remain pending to the next day. Some employees don’t want to give their

information to internees. It was a big challenge for us to face this situation. We

report this condition to Sir Abid Hussain who assigned the work to us; he called

those employees and said to cooperate with internees.

It was a great experience for me to talk to each employee. I learned how to deal

and gather information from employees.

Updating employees Data

This was my third assignment to update employee data in Micro Soft Excel. It

was also a group assignment now there are four members (Me, Iram, Hira and

junaid).Above 700 files (in hard) were given to us for this assignment. It was very

big task to complete this assignment. In this assignment we update employees:

Name

Father Name

C.N.I.C number

Designation

Qualification



42 | P a g e

Rank

Region

Post

Picture

Phone Number

E.P.I Number

Supervisor Name

It take almost 1 week to complete this assignment as it was a heavy task but I

learned how to maintop/in data , update data and how to do work in group.It was

a great experience for me.

Work on SAP

SAP is a Germen integrated business software, which is used in international

level. To get access to this software registration is needed. PTCL is registered on

SAP. After getting registration in SAP an ID and its passwords assign to the

authorized employees. To log-In and to get access in SAP the ID and its

password must be entered for the safety purpose.

. Recording Medical data on SAP

In Pakistan Telecommunication Company Limited (PTCL), Sir tanveer and Sir

Abid Hussain were the medical supervisors of HRM department. They told us

about the medical and leave record on SAP. They give us proper lecture about

the SAP and purposes. They give us a proper guidance how to use this software

and how to enter data in to the SAP. They briefly describe about the dispensaries

which is located in all cities, employees health care programs and contracts

between the PTCL and the hospitals. The PTCL is in contract with the following

hospitals:

C.M.H

AL KHIDMAT

And FOUJI FOUNDATION



43 | P a g e

There is a proper method to avail the medical facility by the employees of

PTCL. First of all employee show his/her employee service card the hospital

with which contract is made .Hospital make a proper bill slip of the expenses,

date , time a and diseases and send it to the HR department, Sir Tanveer

who is the medical supervisor forward these bill slips to head quarter

ISLAMABAD for approval. After approval payments are made to the hospitals.

The maximum limit of the medical which can be given to an employee is

450,000 by the Pakistan Telecommunication Company Limited.

Sir Tanveer assigns the work to maintain medical record on SAP. He logged-IN

by his User –ID and give it to us for assignment. I entered Name, Date, EPI

number and payment amount on the SAP, the software uploaded the data and

shoe the balance of medical allowance.

Recording leave data on SAP

In PTCL a proper record of employees leaves are maintained in HR department.

Sis Abid Hussain was the in-charge who deals with the leaves accounts on SAP

and update information on daily basis. the leave must be approved by the Head

Quarter ISALAMABAD after approval Sir Abid Hussain update the leave.IN SAP

total leaves in the service life , remaining leaves and salary is given of each

employee.

Sir gave us a brief lecture on the types of leaves. There are some types of leaves

in PTCL which are:

Medical leave

Due to any reason of disease, injury and accident, the leave should be approved

by the Head quarter ISLAMABAD along with medical certificate.

Casual leave

Due to urgent piece of work, employee can absent from the work. Casual leaves

are given to employees of 28 days per year.

Special leaves



44 | P a g e

Special leaves are given to the female employees of the Pakistan

Telecommunication Company Limited. Special leaves are given to the female

employees, of 130 days.

Leave Encashment

If an employee saves his /her leaves and don’t avail it so PTCL give him/her six

months’ salary along with actual salary.

Maternity Leave:

3 months leave for the pregnant employees.

After the lecture he gave me 10 files to upload their leave along with the reason

of leave on SAP and also check the leave balance. It was so interesting and

knowledgeable experience for me.

Posting/transfer orders

Sir Sleem gave me assignment to enter the name , qualification, region, EPI

number and new posting location and supervisor name in the EXCEL sheet and

send it to the Assistant Manager (Fozan Khan).

This was very interesting task and he appreciates me on my work.

To cut, crop and attach the pictures:

Sir Fozan told me how to cut or crop and attach the pictures of employees in the

mail

1.4.7 Summary of learning

I started my internship for the reason of completion of BBA program. I selected

Pakistan Telecommunication Company Limited (PTCL), which is the Pakistan’s

leading and one of the oldest telecommunication company, for my internship.

This internship is one of the most memorable, knowledgeable and informational

experience in my life. This internship provides me experiences, lessons, skills

and tools which will help me in my professional in future.



45 | P a g e

In PTCL my learning process started from the interview ,this was the first

interview in my life, I learnt a lot of things like how to prepare myself for interview,

how to present myself in a good way, how to explain my qualities and skills.

MIYAN SAHAB was the person who conducted the interview in ISLAMABAD

Head quarter.

I joined the office according to the joining date; the first day of internship was full

of excitements and hopes for the future. In the very first day an orientation was

conducted and a brief lecture was delivered by the Sir FOZAN about the office,

its staff members, their ranks and positions, functions of the department, and the

timings of the office. I observed the environment of the office and it was quite

friendly. Through orientation and lecture I easily understand the authority line of

the department and functions of the Department. The HR department deals with

the recruitment, selection, training and development, pension fund, Reward

system, Promotion, Demotion and Medical allowances. About all these thing I

learnt before, in my course but now I learnt how these things really works and

different kind of funds and accounts can be treated.

The First assignment which was given to me was to maintain data of employees

on Microsoft Excel. Before this I have some knowhow of the Excel but my

supervisor briefly explained me how to pass entries in the Excel sheet, how to

make portions, change the size of the cells and how to Named the cells, this give

me a great learning of using Excel and after completing assignment my skill

developed on it. Now I can easily use the Excel. I maintained data of employees

by entering their names, CNIC number, Designation, address, phone numbers,

age and Post etc.

By this assignment I actually realize that how personal information of each

employees is recorded in the offices.

Next assignment was about the reading personal profiles of the employees which

were in hard form. Copy of CNIC, Degrees, other certificates, cell number, EPI



46 | P a g e

number and diplomas etc was attached in each file of the all employees. It was

our assignment to check how data is maintained in offices.

By this assignment I understand which documents are needed to maintain the

personal profiles in the organization. Organization can easily approach the

employees by using information which is recorded in personal profile.

Next assignment was about to data gathering from employees. It was quite

interesting and new experience for me to talk with company’s employees and ask

them about their previous rewards and incentives. From this assignment I

learned how to talk and gather data and information from the employees through

telephone. Challenges gives lesson to the workers, I also face challenge in this

assignment that some employees are not willing to share their information to

internees as they have no authority in the organization, to cope with this

challenge was a great learning for me.

Another assignment I done in PTCL was updating data of 700 employees for the

promotion. It was a heavy assignment but also a great source of learning. I

updated employee’s personal information on which bases their promotion was

made

After completing this assignment I understand that how personal data is

maintained and on which basis promotions are made.

It was my first experience to work on SAP; it is German software which is used

round the glob for the business purposes. Sir Tanveer and Sir Abid describe

briefly about the SAP, its importance and how to use it and for which purposes. I

passed entries for medical allowances and check the balance amounts. Now it is

clear In my mind how and through which ways an organization provides medical

facilities to employees and its family members.

SAP is also used for the purpose of leave; a proper record of leaves of each and

every employee is maintained on SAP. Sir Abid gave a brief lectures on leaves,



47 | P a g e

types of leaves, minimal number of leaves, rules and policies regarding to leaves.

It was so informational for me.

A meeting was conducted by the assistant manager Sir Fozan, about the

performance of the employees, he told us about the payrolls and it is the duty of

HR department to receive and check the performance of all departments of

PTCL. If any department doesn’t send its employees performance report so HR

department can demand for it.

I learnt a lot of things from group tasks, how to manage the group and work

together for a common purpose. I have learn many things by just sitting in the

office about the environment, how staff member talks and share ideas with each

other, how manager assigns takes to the workers, how manager check the

activities through his round and how to resolves the problems of each other.

One important thing which I noticed that our Assistant Manager was the only

female in the office, sometimes it is difficult to work in that environment in which

all staff members are of opposite gender. But she was so confident and punctual

lady. She deals with all the staff with a good and polite manner. I learnt from her

that how women can treat, dress up, assign work and deals with its staff member

in a good way. I learnt a lot of things from her; she was an inspiration for me.

Internship In PTCL was a most valuable learning experience in my study life

.Now I can easily relate my concepts with the reality which increases my

knowledge and learning ability. I hope this internship will help me in my further

studies and professional life in future.

1.4.8 Skills and Qualification.

During my internship I have learned and explored many things from

assignments, tasks and lectures. Following skills are Developed through

internship in PTCL

.

Management Skills



48 | P a g e

I learned about how to manage files in sequence, and label these files. I

also learned from Ma’am Shabana and Sir Fozan who were the assistant

manager in PTCL, how to manage, treat and assign work to employees.

Computer skills

Internship developed computer skills in me; I learned how to maintain

data,

Save data, attach the files, match the files, edit, crop and attach the

pictures.

I also learned how to use and enter data on SAP.

Now I can use following software’s by ease:

1. Micro-soft Excel

2. Micro-soft word

3. SAP

Communication Skills

Before the internship I had no idea how to talk in a professional way, this

internship gave me confidence to talk to supervisor and discuss the

assignments, I also learned how to communicate with employees while data

gathering.

Punctuality and time management

Time management is very important for every aspect of life. During my

internship period I learned how to complete my work on time. The employees

are punctual so by their punctuality I learned to come to office on time.

Business Ethics and manners

I learned how to behave and communicate in business environment. How to

talk to the supervisor and other staff members in a professional manner?

Group Work



49 | P a g e

In PTCL I have done some assignments in group, it develops skill in me, to

work with other people and complete it within the time frame.

Other Skills

Through this internship I feel improvement in my exposure and consider

myself more qualify-able in professional life in future.

1.4.9 Responsibilities during internship

Following are the main responsibilities:

Data compilation

It was my duty and responsibility to compile data on Micro Soft Excel.

Data gathering

I assigned the duty to gather information and data from employees to update

their information and records.

Maintaining Personal Record of employees

It was my responsibility to maintain data of employees on Excel. I maintained

their name, age, qualification, CNIC, designation. Region and rank etc

Helping the Supervisor

It was also my responsibility to help Sir Saleem in his work, in arranging and

compiling files. I also helped him in other tasks.

Providing guidance to new internees

It was also our responsibility to guide the new internees about the environment,

timings and staff members of the PTCL.

Helping the internees in their work

It was also my duty to provide guidance to the new internees about their work

and assignments. I also resolve their problems. It was my responsibility to check

their work.



50 | P a g e

1.4.10 Influence of internship on my future carrier plans

My future career plan is to get a reasonable position in corporate sector. Before

experiencing this internship I had no idea about the organization environment,

strategies, processes, tasks and policies. This internship was a great source of

knowledge and information of organization working in practically.

This internship give a clear vision of organization working, policies and

strategies and also direct me to achieve my future career plans in successful

manner. Now I know what is the importance of each deferment, how to deal with

employees, how to gather and maintain data, how to use international software,

so this internship will lead me to get a better position in this felid in future

1.4.11. Internship activities that are correlated with classroom knowledge

In my study life I learned what is an organization, what is organizational

environment, how to gather data from employees, medical allowances ,reward

system , pension funds, banola funds, leave records etc but in internship I

experienced it in practically which was much interesting and informative for me,

It also cleared my concepts.

But some things are learned in PTCL about which I’ve never hear

before Such as SAP. In our daily classroom activities we are not learned about

the professional business software’s but I learned how to use it in PTCL.

2. Conclusion

2.1 summary of key conclusions

For the completion of the BBA degree program, I have done my internship in

Pakistan Telecommunication Company Limited (PTCL). This was a great

experience which provided me a treasure of knowledge and information. Now

I can realize that what is the importance of each department in an



51 | P a g e

organization and how much valuable its employees are? Telecommunication

industry is very important for the economic development of our country; PTCL

has a major contribution in GDP. Improvements in Telecommunication

industry leads to better country’s economy.

Firstly I worked in HRM office. Human asset office is exceptionally

critical for each association since they manage HUMAN and people are the

building blocks of any Organization. HR department deals with recruitment,

selection, pension funds, penalties, rewards, layoffs and transfers of

employees.

I spend two weeks in Finance department. In this office I learnt about its

fundamental capacities. I learnt about checks, vouchers, instalment slips,

accounts data and seller's bills and so forth.

My experience of internship was so good in PTCL.I learn. They line of

authority was very simple and clear. The environment was very friendly so

every member can easily communicate with each other and discuss their

tasks.

The entire faculty was highly qualified and performed their duties on time.

This internship is one of the memorable experiences in my life from

which a treasure of knowledge is gained.I would like to suggest the students

who want to do internship in future, to come to PTCL because it is a great

organization of learning.

2.2 General observations

Pakistan Telecommunication Company Limited (PTCL) is one of the largest

organization in the Pakistan, which provides a number of telephonic and

internet facilities and services to its customers. PTCL provides its services in

all major cities of Pakistan. The head quarter is located in Islamabad which

handled all issues, conveys orders and approves the leaves, bills and pays

etc.



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I worked in two major departments (HRM & FINANCE) of PTCL. The

both departments are very important to the organization’s success. HR

department deals with the employees which are the building blocks of the

organization. Hr department makes policies, strategies, reward system and

promotion system for employees. While the Finance department is also very

important for any organization because it deals with capital, expenses and

profits.

PTCL focuses on the up to date and quality of work through qualified

and experienced employees. Experienced employees are the valuable asset

of the PTCL.

Pakistan Telecommunication Company Limited (PTCL) is one of the

leading organization and they make improvements and innovations with the

time. The slogan says all about the PTCL (say hello to the future), its shows

that the PTCL is the organization which promotes the improvements and

changes as the demand of the time. They focus on the advancement and

innovation in their products and services and to satisfy the customer’s need

and maintained their position in market place.

2.3 SWOT analysis

Pakistan Telecommunication Company Ltd (PTCL) is the biggest media

transmission organization of Pakistan offering number of communication and

Internet administrations to clients. The SWOT analysis of PTCL explains the

strength, weaknesses, opportunities and threats of the organization.

Strengths

Strengths of PTCL are:

Oldest Telecommunication Company of Pakistan established in 1947.

People believe in PTCL because it stands in market place for many years.



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PTCL keep up the records of clients in a sort out way that is not the

situation with other private

Telecommunication organizations in which the numbers are designated

without legitimate confirmation.

PTCL can be utilized as reinforcement organizes if the versatile systems

are down because of any reasons.

It provides fast internet due to DSL connection • PTCL is putting forth

different administrations which incorporate TV, Internet and Telephone

utilizing nearby circle.

Biggest land line system in Pakistan.

It offers low rates for the national calls as compared with competitors

Weaknesses

Weaknesses of PTCL are:

Flat hierarchical structure

Bureaucratic environment

Political intercession in basic leadership.

Extra representative overhead because of additional employing.

Customer administration is extremely poor extraordinarily in Internet

administrations

Functional units are not efficient.

Non installments of bills

Weak advertising of new services

Lack of specialized staff in DSL

People used to give influence for new association of Landline.

Form preparing for new association takes additional time in bigger urban

Opportunities

Opportunities of PTCL are:



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Joint ventures with other telecommunication companies for introducing

new services.

Improvement in customer services.

Hire technical staff to reduce the level of DSL issues in order to increase

customer satisfaction

Proper planning and implementation is required to Improve wireless PTCL

and EVO services in Pakistan.

Aggressive marketing is required to promote offered services and give

hard time to competitors.

Increase market share of Internet services.

Adopt latest technology

Threats

Threats of PTCL are:

Strong competition from telecommunication companies.

Inflation in the country may increase the cost of services which will finally

transfer to customers.

Energy crises throughout the country.

Rapid raise in Government taxes.

New players in the industry.

Political instability.

Security issues.

Cyber crimes percentage is increasing

4. Recommendations

In consistently PTCL begins new pursuits and administrations in the nation

yet then again, the general population of Azad Kashmir, and numerous

other Rural Areas are as yet being disregarded. There is a high potential



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market for esteem included administrations of PTCL in Azad Kashmir and

Rural Areas. The organization ought to begin the web, Pay-card Phone,

and Mobile telephone benefits in these regions as a team with private

investors.

There exists a gigantic measure of remarkable bills to be gathered by the

defaulters. The organization ought to outline tight and powerful

arrangements to guarantee the gathering of its extraordinary bills. The

income officers ought to be given motivating forces and rewards on

accomplishing the decided focuses of income gathering.

Hundred percent of computerization, in PTCL would be useful to spare

the time and cash and arrangement of speedy administrations to its

esteemed clients

.

Human asset advancement is a key segment in each association; In

PTCL this is not going admirably. So there is a huge need to enhance this

office.

Over work is principle and real issue in PTCL. Lessening/Right Sizing in

over work can give better results.

PTCL administration ought to give more accentuation towards consumer

loyalty, enjoyment and maintenance.

PTCL higher administration ought to receive a uniform arrangement for

each locale.



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Finally, PTCL income is diminishing because of entry of market rivals in

the nation, so the administration ought to receive uncommon cautious

strides to face this opposition environment.

3. References

1. Deluca, M.J. (1993). Handbook of Compensation Management,

Prentice Hall Trade, Page No.117-130,179, 165-207,287.

2. Dressler, G. (2007). Human Resource Management, Prentice

Hall, Page No. 75, 141-147

3. Pakistan Telecommunication Company Limited. (n.d.).PTCL.

Retrieved from PTCL Website: http://www.ptcl.com.pk

4. PTCL ANNUAL REPORT. (2010). Retrieved from

http://www.ptcl.com.pk/financial_items.php?pd_id=45&fcl_id=5

5. Thompson S.L. strategic Management concept& cases, New

Delhi Tata Megara

http://www.ptcl.com.pk/

PTCL iternshhip report

Education

Transcript of PTCL iternshhip report