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Operations Training
Operations Training
Lesson 2
Lesson 2Lesson 2
BeBe
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Operations Training 2
This Lesson’s Agenda
Review Educational Courses & Seminars Leadership Training & Programs
Module II Staffing Leadership Scheduling Case Study
Lesson 2Lesson 2
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Operations Training
SEO (SEO (SSquadron quadron EEducational ducational OOfficer) reports to DEO fficer) reports to DEO and and DDistrict istrict EEducational ducational OOfficer reports to NEOfficer reports to NEO
3
Educational Opportunities
• The Boating Course (ABC3)
• Advanced Grade Courses
• Elective Courses
• Guides
• Seminars
• Boat Operator Certification
• On-the-water Training
EducationEducation
Learning Lamp
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Operations Training 4
Advanced Grades
1. Seamanship (S)
2. Piloting (P)
3. Advanced Piloting (AP)
4. Junior Navigation (JN)
5. Navigation (N)
EducationEducation
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Operations Training 5
Electives
• Cruise Planning (CP)• Engine Maintenance (EM)• Instructor Development (ID)• Marine Electrical Systems (MES)• Marine Communications Systems (MCS)• Marine Navigation Systems (MNS)• Sail (SA)• Weather (WX)
EducationEducation
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Operations TrainingHANDOUT # 6 Manuals, Publications, How-to Guides 6
Additional Training for Members
• Operations Training (OTP)
• Leadership Development (LDP)
• Leadership Training Trilogy LD101 – LD102 – LD103 -
• Many self-education publications Squadron/district job descriptions Parliamentary procedures Parliamentary Skit Presenter’s guides
TrainingTraining
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Operations Training 7
Membership Participation
• Educational Activities - internal & external
• External Activities - involves working with agencies
outside of USPS - some relate to civic services
• Internal Activities - directly benefit members of USPS
StaffingStaffing
>>
Not everyone is ready
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Operations Training 8
Why Members Decline Committee Positions
• Lack of knowledge
• Lack of time
• Individual’s feeling of inadequacy
• Monetary reasons
>>
StaffingStaffing
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Operations Training9
Why Members Volunteer
• Self Fulfillment: authority (power, influence, control),
personal growth (knowledge, skills, attitude)
• Commitment: to USPS mission
• Loyalty: to friends and/or organization (‘peer pressure’ to be involved)
• Recognition: getting attention, acceptance
StaffingStaffing
>>
Interesting work
Part of organization
Part of organization
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Operations Training
3 Fundamentals of Motivation
• Recognition
• Money
• Feeling a part of organization
10
Why Members VolunteerStaffingStaffing
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Operations Training11
Staffing
• Staffing is a key responsibility - - - shared by all leadership (Cdr + Lt/C + Lt)
Nominating Committee - critical to ensuring nomination of qualified leaders
No activity should be undertaken without a solid understanding of position to be assigned
StaffingStaffing
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Operations Training
Staffing 101
Integrity
• Dependable• Conduct
Work habits
• Accustomed to hard work
• Follow through on tasks
• Exhibit the desire for personal growth
Adaptability
• Works well with others • Tolerant of opinions of others
• Invent & reinvent• Gracefully accept constructive
criticism
Enthusiasm
• Positive attitude toward the procedures and policies of USPS
• Toward committee mission and goals
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StaffingStaffing
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Operations Training13
• Staffing begins with accepting a job description Parties involved need agreement
• Leaders should be able to outline the ‘Job’ our committee members take
A publication of the USPS Leadership Development Committee
Explore this booklet
Job DescriptionsStaffingStaffing
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Operations Training 14
A Good Job Description
Essential components
• Purpose/Goal of job What overall function does
job serve for squadron?
• Specific tasks What specific tasks must be
accomplished to meet purpose/goal?
StaffingStaffing
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Operations Training15
Revising a Job Description
1. Lacks clearly-defined purpose / specific tasks2. Changes in USPS rendered it obsolete3. Not adaptable to local situation,
Limited resources to implement as written Some tasks are best achieved at district
level
StaffingStaffing
For at least 3 reasons, a published job description may be unsuitable:
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Operations Training16
How Many is Enough?
• How would you know - what can you do?
• Discuss problem with departmental bridge officer
• Interview potential committee members inactive members & especially your friends
StaffingStaffing
How large of a committee is needed to get job done?
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Operations Training17
We All Think About Leadership
I’d like to be a role model that others will respect for my honesty, integrity, competence and ability to communicate with clarity and precision
LeadershipLeadership
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Operations Training18
Leadership vs. Management What’s the Difference?
LeadershipLeadership
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Operations Training
Leadership and USPS
What are these right things that members volunteer their time and effort to achieve ?
LeadershipLeadership
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Operations Training 20
A Working Definition of Leadership
The process of getting other people willingly committed to a course of action
Leadership is all about understanding people & getting them focused
Leadership is the ability to convey a sense of vision or mission in a way that transforms or enhances
the follower’s sense of the possibleBest definition ?
LeadershipLeadership
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Operations Training21
Tips & Hints
• The motivation to lead comes from personal satisfaction & _ _ _ _ _ _
• The operating climate & total demand must be kept reasonable
• OT designed to increase organizational knowledge & prepare members to take the lead When they are ready
LeadershipLeadership
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Operations Training22
Officers Critical to Developing Future Leaders
• Getting to know & listening to members Learn common values Their reasons for joining USPS Their expectations Level of satisfaction
• Encouraging involvement without manipulation
• Results-oriented planning is key
LeadershipLeadership
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Operations Training 23
Appointments A Test of Leadership
Appointing people to the “Right Job” is not always an easy task
Requires knowledge of the people, interpersonal skills, & ability to articulate common values.
Task includes expectation of failure.
LeadershipLeadership
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Find a job that fits the member
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Operations Training 24
Working with your Team
A leader must:
1. Have excellent listening skills and be open to ideas of others
2. Understand follower’s needs,(aspirations, values, concerns etc.) relative to doing the job
3. Know what is to followers
LeadershipLeadership
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Operations Training
LeadershipLeadership
Two Concepts of USPS Policy
• Participative Decision Making Developing leaders by sharing
decision-making process
• Accountability for Achieving Goals Shared responsibility for decision-making
leads to better goal achievement
Bridge officers are expected to learn duties & responsibilities of district & national officers
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Operations Training
LeadershipLeadership
26
USPSUSPS
DISTRICTDISTRICT
SQUADRONSQUADRON
COMMITTEESCOMMITTEES
INDIVIDUAL COMMITTEE MEMBERSINDIVIDUAL COMMITTEE MEMBERS
USPS Interactive Process for Creating Committee Goals
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Operations Training27
an Example
Abracadabra Squadron should Increase membership by 25%
LeadershipLeadership
Squadron Goal Setting
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Operations TrainingHANDOUT # 7 What’s the Plan 28
Planning for Goal Achievement
Planning begins by finding answer to 3 questions, for each of the specific tasks
1.Result you want to achieve? (what outcome, action, actors)
2.How will you gauge success of your efforts? (criteria, measurement)
3.When will result be realized? (time, date)
LeadershipLeadership
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Operations Training 29
Planning – 5 Prelim Steps
5 Preliminary Steps
1 2 3 4 5
LeadershipLeadership
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Operations Training30
• What has been trend in performance?
• What were past successes? Failures?
• What led to success? To failure?
• What /Who can help you develop/achieve objectives for tasks?
• What stands in the way?
Analyze Present Situation
Determine Obstacles
List Essential
Inputs
Utilize Available
Info
Build a Support
Team
What else do we need to know about current situation - regarding goal to increase membership?
LeadershipLeadershipAnalyze Present Situation
>>
Step 1
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Operations Training31
Proposed Goal -- To increase membership by 25%
Abracadabra squadron’s new member & non-renewal grid
--5151
9393
--3636
7777
--3636
8282
NetNet
NonNon--
+1+1
20072007
-36
46
82
2009
+1
39
38
2011
-51
42
93
2010
41New
NetNet
Non-Renewal
-36
77
2008
Analyze Present Situation
Determine Obstacles
List Essential
Inputs
Utilize Available
Info
Build a Support
Team
LeadershipLeadershipAnalyze Present Situation
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Operations Training 32
• Examine status of your availability, knowledge, skills & attitudes related to goal
• Don’t question your ability - - What may hinder you from achieving level of performance required.
• Requires a candid eye
• Then, work on any obstacles
Don’t assume that obstacles don’t exist
Analyze Present Situation
Determine Obstacles
List Essential
Inputs
Utilize Available
Info
Build a Support
Team
LeadershipLeadershipDetermine Obstacles
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Step 2
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Operations Training 33
Analyze Present Situation
Determine Obstacles
List Essential
Inputs
Utilize Available
Info
Build a Support
Team
LeadershipLeadershipList Essential Inputs
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Step 3
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Operations Training 34
• What information can I get from members in our squadron, district or national
• What have we done in the past that worked
• Learn from experience of others Past commanders Members of bridge District chairman Chairs of neighboring squadrons
Analyze Present Situation
Determine Obstacles
List Essential
Inputs
Utilize Available
Info
Build a Support
Team
LeadershipLeadershipUtilize Available Information
However you acquire it, knowledge is an essential key to success
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Step 4
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Operations Training 35
Build a Support Team
• Identify people, in & out of squadron, whose support you will seek in achieving goal
• List what assistance you will seek & for which task
The RACI chart in your OT manual is a great tool
LeadershipLeadership
Analyze Present Situation
Determine Obstacles
List Essential
Inputs
Utilize Available
Info
Build a Support
Team
>>
Step 5
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Operations Training36
Simplistic Goal Statement Inadequacies
Beware the over-simplified goal statement
• Yields only a single level of performance
• Does not build motivational milestones
• Limited to routine tasks; not applicable to other types of goals
• If you can’t measure it, you can’t manage it.
LeadershipLeadership
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Operations Training37
Simplistic Goal Statement
Solutions
• Establish goals in a participatory plan for success
• Do a reality check with team
• Set a range of outcomes for routine tasks
• Think in terms of results desired
LeadershipLeadership
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Operations Training38
Drafting Personal Goals
• What do YOU want to accomplish?
• Any hurdles to overcome?
• Need a refresher or more knowledge/skill?
• Which of your goals can be met by doing committee work?
• Which by learning from other members?
• Which by study?
LeadershipLeadership
Personal goals - - - Administrative, Community or Education based. What do YOU really want
to do? >>
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Operations Training
Let’s take a 10 min Break
Please return when you hear the bell
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Operations Training40
‘If you don’t know where you’re going; any road will get you there’
‘I came to a fork in the road and took it’
PlanningPlanningPlanning
>>
Financial Plan
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Operations Training 41
Planning A Critical Skill
• Plans can be very broad Building our bridge Cruises offered during the year 5 yr Course Calendar
• Plans can be very specific Seamanship lesson plans Boating Course faculty Designing a meetings flyer
PlanningPlanning
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Operations Training
Do you have an idea for doing something new & different to achieve a goal?
Innovation
42
PlanningPlanning
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Operations Training
Innovative Planning
Planning Worksheet
1. Innovative Concept – Not the goal, but new idea for achieving a goal
2. Results Desired – Goal to be achieved
3. Procedure Steps
4. Cost in Resources
PlanningPlanning
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Operations Training
Cost-Benefit Analysis
Whenever innovative plan is under consideration, a COST-BENEFIT analysis is in order.
For every step in planning procedure, cost of planned event is assigned
Does the squadron have the resources?
Every cost in squadron resources is considered—people, time, facilities, money
PlanningPlanning
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Operations Training
Scheduling the Work
• The squadron calendar - a vital tool for organization & scheduling
• For an entire ‘watch’ year
• Published & available to all members
SchedulingScheduling
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Operations Training
Building Squadron Annual Calendar
SchedulingScheduling
• Meetings - required by bylaws: National, District, Squadron
• Officer & Committee duties & tasks
• Deadlines: Roster, Newsletter, Merit Marks, USPS Educational Fund, Chapman Award,
etc.
• Courses, Seminars
• Training Programs
• Squadron Special Events (cruises parties, etc.)
• District & National Special events (trainings)
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Operations Training
Educational Department
A 5-Year Calendar: Boating & Advanced Grades (SP=spring, FA=fall)
2005 2006 2007 2008 2009
COURSE TITLE SP FA SP FA SP FA SP FA SP FA
Public Boating X X X X X X X X X X
Seamanship X X X X X
Piloting X X X X X
Adv. Piloting X X
Jr. Navigation xxxxxx xxxxxx
Navigation xxxxxx
SchedulingScheduling
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Operations Training
Educational Department
A 5-Year Calendar: Elective Courses (SP=spring, FA=fall)
2005 2006 2007 2008 2009
COURSE TITLE SP FA SP FA SP FA SP FA SP FA
Weather X X X
Engine Maint. X X X
Marine Elect. X X
Sail X X
Instructor Develop. X X X
Cruise Planning X X X
SchedulingScheduling
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Operations Training
Case History Studies
49 >>
SchedulingScheduling
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Operations Training
Case History Studies
• Real situations - Actual cases
• Names changed - Protection of guilty
• Who should have done what?
• What was underlying cause?
• Who was in charge – Did they know that?
• Do we have all the facts – Did they?
• Was it a learning experience?
• Now what?
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SchedulingScheduling
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Operations Training
Case History Studies
Case # M3-2
• Educational Calendar presented to ExCom by SEO and recommended for approval
• In discussion prior to final approval, additional courses/seminars were suggested by several P/Cs in attendance.
• Cdr recommended they be added, ExCom agreed
• Over ½ the courses ended up cancelled, due to insufficient classrooms, instructors, students.
• SEO did not renew, thinking he had failed the Squadron
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SchedulingScheduling
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Operations Training
Case History Studies
Case # M3-14
• As new Cdr, you are conducting your 1st ExCom Meeting.
• SEO moves that Squadron run a 2nd Boating Course this year, in the summer months.
• Outburst from Joe C – opposes motion – “if it had been a good idea, we would have done it before. I resent this change - - - - -”
• You are stunned and call on SEO to reply – he shrugs and looks hopefully at you
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SchedulingScheduling
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Operations Training 53
Teamwork
• We are a volunteer organization
• We have shared goals
• No department can be successful as an island
• No squadron can survive as an island
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SchedulingScheduling
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Operations Training
Accountability: Makes the DecisionPerson ultimately accountable. Includes strategic authority, yes-no, veto &assignment powers & final approval
Consult: Communicate the work (2-way)Person(s) who provide special support or to be consulted when making decisions or doing work
Inform: Socialize the Work (1-way)Person(s) to be informed at key decision points during work. Work’s providers, customers & beneficiaries
Responsibility: Perform the workPerson(s) assigned job by the “A”. Includes tactical responsibility for doing work & completing tasks
A
I
C
R
What is RACI?
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SchedulingScheduling
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Operations Training
SchedulingScheduling
Be sure you think through your objectives & goals. These need to be articulated throughout decision making process
Accountable
Inform InformResponsible
Consult
Using the R A C I Grid A Simple Example
• Start with an idea – Offer Seminar Series to public
• Who is involved in decision process?
• Develop action steps & timetable
• Define participants
• Assign RACI to each action step
• Monitor resultsProctors
Site
Team Member
PRO
Instructors
SEO Commander
SXOLB Seminar
Chair
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Operations Training
Work Task or Activity Squadron Commander
SEOSXO PRO
Treasurer
Instructors
Proctors
Team M
ember
Bass Pro Shops M
anager
Special R
esource
LB Seminar C
hair
Special R
esource
Decision to Offer Seminar Series to Public
Locate a site for Seminars – e.g. Bass Pro Shops
Develop timetable for project
Prepare Seminar Schedule
Identify Instructor for each Seminar
Order Seminar Materials
Develop Publicity and distribute
Collecting money
Assist with set up and take down
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The R A C I ToolActivity Matrix - Example
Accountability – Makes the decision
Responsibility – Performs the work
Consult – Persons who provide support
Inform – Persons needing to be informed
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Tasks, Activities
and/or Decisions
RACI Codes
Populate the
Matrix
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Operations Training
Work Task or Activity Squadron Commander
SEOSXO PRO
Treasurer
Instructors
Proctors
Team M
ember
Bass Pro Shops M
anager
Special R
esource
LB Seminar C
hair
Special R
esource
Decision to Offer Seminar Series to Public
Locate a site for Seminars – e.g. Bass Pro Shops
Develop timetable for project
Prepare Seminar Schedule
Identify Instructor for each Seminar
Order Seminar Materials
Develop Publicity and distribute
Collecting money
Assist with set up and take down
A R C C C
I A CI R
I
I
I
I
I
I
I
A
A
A
A
A
A
A
I
I I I
IIII
III
I
IIII
I
I I R
R
R
R
R
R
R
I
I
I
I
I
I
I
I
I
I
C
III
>>57
The R A C I ToolActivity Matrix - Example
Accountability – Makes the decision
Responsibility – Performs the work
Consult – Persons who provide support
Inform – Persons needing to be informed
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Operations Training
SchedulingScheduling
HANDOUT # 8 R A C I Grid
Accountable
Inform InformResponsible
Consult
• Start with an idea
• Who is involved in decision process?
• Develop action steps & timetable
• Define participants
• Assign RACI to each action step
• Monitor results
Proctors
Site
Team Member
PRO
Instructors
SEO Commander
SXO LB Seminar Chair
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R A C I Recap
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Operations Training
Summary
• Educational Courses & Seminars
• Leadership Training & Programs
• Staffing 101 - Committees
• Job Descriptions – Using & Revising
• Goal Setting
AND - - -
Lesson 2 - Operations Training Program
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Operations Training
Summary
• Planning for Goal Achievement 3 questions to ask 5 preliminary steps to take
• Scheduling Calendar of Events R A C I tool
• Case History Studies
Lesson 2 - Operations Training Program
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Operations Training
Homework
61
Start developing your Personal plan•Courses & seminars you want to take•Skills you have to offer & want to learn
Reading assignment•Squadron Job Descriptions – on CD•Operations Training Modules I & II – on CD•OM - Ops Manual (Chapters 5-7) – on CD
>>HANDOUT Homework for Lessons 1 & 2
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Operations Training
Next Lessons
Lesson 3
•Problem Solving
•Communications
•Conducting a Meeting
•Case Studies
Lesson 4
•USPS Protocols
•Using the USPS Tools
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Operations Training
The Committee and I appreciate your candid evaluation of these lessons
Please complete the form provided.
The Committee and I appreciate your candid evaluation of these lessons
Please complete the form provided.
EvaluationLesson 2Lesson 2
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