Merlinia
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Merlinia Who’s out - and who’s back
description
Merlinia. Who’s out - and who’s back. Optimal telephone service – quite simply. People who telephone always get the right employee, or get correct information about when he/she will be available. No more telephones that just ring and ring!. - PowerPoint PPT Presentation
Transcript of Merlinia
Merlinia
Who’s out - and who’s back
Optimal telephoneservice – quite simply
• People who telephone always get the right employee, or get correct information about when he/she will be available.
• No more telephones that just ring and ring!
Lunch, coffee breaks, etc. are also taken into consideration.
An advanced PC-based switchboard
• All the information the receptionist needs on a single screen.
• All incoming calls and calls being handled clearly shown.
All employees shown with indication of whether available to take a call, and expected return time if not available.
Find the right employeequickly and easily
• The receptionist can use OutBack’s search function to find an employee based on whatever information the company makes available.
If an employee is busy the receptionist can search for another employee from the same department who is available.
IT and telephonyclosely integrated
• OutBack tightly integrates IT facilities such as e-mail, calendar and the employee database (typically Active Directory) to the the telephone system.
No administration is needed after the initial setup - employees are automatically added and removed.
Super-easy indicationof absence/presence
• Calendar integration isn’t enough – who notes lunch time and coffee breaks in their calendar?
A unique feature of OutBack.
Employees only have to hit a single key when leaving their desk.
Keep track of themobile employees too
• Mobile employees can update their OutBack status by sending a simple SMS. This lets the receptionist know if it’s OK to forward calls to the mobile telephone.
Employees can re-program their desk phones via SMS – enable or disable forwarding ofcalls.
Telephone systemscompatible with OutBack
• Merlinia OutBack can be used with:- Alcatel OmniPCX (Office or Enterprise)- Cisco CallManager Express
• OutBack can also be used without telephone system integration.
Ten reasons to invest in aMerlinia OutBack system
1. Make sure that everyone who telephones is connected to the right person – every time.
2. Avoid calls getting routed incorrectly, for example to a telephone that just rings.
3. Ensure the telephone receptionist can quickly and easily route calls via a simple PC program.
4. Takes into account ad hoc absence such as lunch, coffee breaks, etc.
5. Makes it easy to find an employee via the information in the employee database.
Ten reasons to invest in aMerlinia OutBack system
6. Ensure that mobile employees are kept track of and lets them remotely control their desk phones.
7. OutBack combines PC switchboard, calendar, in/out board, mobile telephones and employee database in a simple system that all can use.
8. Works with top IP telephone systems: Alcatel OmniPCX and Cisco CallManager Express.
9. Supports e-mail and calendar systems Microsoft Exchange/Outlook and Lotus Domino/Notes.
10. Provides all the advantages of integtrating IT and telephone systems.
Customer references
“OutBack contributes to a better level of service for our customers and business partners.” Mette Berg, Deputy IT Manager Konica Minolta a/s (160 OutBack users)
”We have offices over four floors. OutBack’s quick and efficient overview helps us save both time and resources. And the integration to Outlook is optimal.” Hanne Christiansen, CFO Red Barnet (Save the Children) (60 OutBack users)
”As receptionist I always have a clear picture of which employees arein the office.” Vera Lautrup-Larsen, Receptionist KHR Arkitekter AS (100 OutBack users)
Customer references
“With the integration to our Lotus Notes calendar, OutBack is indispensable in our daily work.” Tom Toft, Emergency Manager, Odense Fire Brigade (30 OutBack users)
”OutBack ties together our telephone system and our calendar system. OutBack belongs in the class of rarely seen innovative software products that makes technology useful and the working day easier. OutBack is the solution to a known problem – to such a degree that we cannot, and will not, live without it.” Lars Vesth, Vice President, FORCE Technology (1000 OutBack users)
Partial customer listNordisk Film
FORCE Technology
Sony Nordic
Lehmann Nordic Group
Clipper Denmark
Konica Minolta
Sundheds CVU Aalborg
3M Danmark
Questions?
