Managed Print Services in public sector
-
Upload
john-alfred-hustvedt -
Category
Business
-
view
483 -
download
0
Transcript of Managed Print Services in public sector
![Page 1: Managed Print Services in public sector](https://reader034.fdocuments.net/reader034/viewer/2022042714/557d4c5ed8b42a93078b4e96/html5/thumbnails/1.jpg)
PHOTIZO GROUP, Inc. 2011 ©
Print Happen – Manage it
Lessons from 9+ years with MPS
![Page 2: Managed Print Services in public sector](https://reader034.fdocuments.net/reader034/viewer/2022042714/557d4c5ed8b42a93078b4e96/html5/thumbnails/2.jpg)
PHOTIZO GROUP, Inc. 2011 ©
selling MPS TO PUBLIC SECTOR
PRINT HAPPENS
![Page 3: Managed Print Services in public sector](https://reader034.fdocuments.net/reader034/viewer/2022042714/557d4c5ed8b42a93078b4e96/html5/thumbnails/3.jpg)
PHOTIZO GROUP, Inc. 2011 ©
Positioning Norway
![Page 4: Managed Print Services in public sector](https://reader034.fdocuments.net/reader034/viewer/2022042714/557d4c5ed8b42a93078b4e96/html5/thumbnails/4.jpg)
PHOTIZO GROUP, Inc. 2011 ©
Positioning Norway
Norway
Germany
Spain
Sweeden
United Kingdom
Population (M) Country area
GDP per Capita Unemployment
Procurement as % of GDP
![Page 5: Managed Print Services in public sector](https://reader034.fdocuments.net/reader034/viewer/2022042714/557d4c5ed8b42a93078b4e96/html5/thumbnails/5.jpg)
PHOTIZO GROUP, Inc. 2011 ©
Why sell to public sector
![Page 6: Managed Print Services in public sector](https://reader034.fdocuments.net/reader034/viewer/2022042714/557d4c5ed8b42a93078b4e96/html5/thumbnails/6.jpg)
PHOTIZO GROUP, Inc. 2011 ©
Opportunity
![Page 7: Managed Print Services in public sector](https://reader034.fdocuments.net/reader034/viewer/2022042714/557d4c5ed8b42a93078b4e96/html5/thumbnails/7.jpg)
PHOTIZO GROUP, Inc. 2011 ©
Public Sector procurement Characteristic of public procurement of imaging needs
Subject to strict EU regulations
Typical frame agreement approach
Lack of understanding of cost factors
Centralized contract awards, distributed call-offs
![Page 8: Managed Print Services in public sector](https://reader034.fdocuments.net/reader034/viewer/2022042714/557d4c5ed8b42a93078b4e96/html5/thumbnails/8.jpg)
PHOTIZO GROUP, Inc. 2011 ©
Restructuring procurement Educating customers
Raise knowledge among senior management
e -Government initiatives
Change the game plan for BID success criteria
Employ a CDM (customer developing manager)
![Page 9: Managed Print Services in public sector](https://reader034.fdocuments.net/reader034/viewer/2022042714/557d4c5ed8b42a93078b4e96/html5/thumbnails/9.jpg)
PHOTIZO GROUP, Inc. 2011 ©
Objectives of e-government
96 %
86 %
74 %
67 %
0 % 20 % 40 % 60 % 80 % 100 %
Reduce administrative
burden
Cut cost
Spurring innovation
Improving effectiveness
Percentage of 25 responding OECD member countries
![Page 10: Managed Print Services in public sector](https://reader034.fdocuments.net/reader034/viewer/2022042714/557d4c5ed8b42a93078b4e96/html5/thumbnails/10.jpg)
PHOTIZO GROUP, Inc. 2011 ©
in public sector procurement
SHIFT HAPPENS
![Page 11: Managed Print Services in public sector](https://reader034.fdocuments.net/reader034/viewer/2022042714/557d4c5ed8b42a93078b4e96/html5/thumbnails/11.jpg)
PHOTIZO GROUP, Inc. 2011 ©
Influencing pre bid
• Include ICT process gains
• Secure senior sponsorship
• Lower spend vs lowest price
![Page 12: Managed Print Services in public sector](https://reader034.fdocuments.net/reader034/viewer/2022042714/557d4c5ed8b42a93078b4e96/html5/thumbnails/12.jpg)
PHOTIZO GROUP, Inc. 2011 ©
![Page 13: Managed Print Services in public sector](https://reader034.fdocuments.net/reader034/viewer/2022042714/557d4c5ed8b42a93078b4e96/html5/thumbnails/13.jpg)
PHOTIZO GROUP, Inc. 2011 ©
x devices 300 each = 2 400
x devices 400 each = 2 000
![Page 14: Managed Print Services in public sector](https://reader034.fdocuments.net/reader034/viewer/2022042714/557d4c5ed8b42a93078b4e96/html5/thumbnails/14.jpg)
PHOTIZO GROUP, Inc. 2011 ©
think BIG
![Page 15: Managed Print Services in public sector](https://reader034.fdocuments.net/reader034/viewer/2022042714/557d4c5ed8b42a93078b4e96/html5/thumbnails/15.jpg)
PHOTIZO GROUP, Inc. 2011 ©
Positioning Bergen
![Page 16: Managed Print Services in public sector](https://reader034.fdocuments.net/reader034/viewer/2022042714/557d4c5ed8b42a93078b4e96/html5/thumbnails/16.jpg)
PHOTIZO GROUP, Inc. 2011 ©
The City of Bergen
Norway's second largest city
Population 260 000
18 000 employees
Europe 2 largest Public Sector centralized purchasing power
![Page 17: Managed Print Services in public sector](https://reader034.fdocuments.net/reader034/viewer/2022042714/557d4c5ed8b42a93078b4e96/html5/thumbnails/17.jpg)
PHOTIZO GROUP, Inc. 2011 ©
City of Bergen RFP
• Collaborative procurement,17 local governments
• First ever public sector request for MpS in Norway
• Negotiated BID procedure announced
• Largest Equitrac installation in Northern Europe
• Highest number of locations for Xerox managed
contracts in Europe
• “Bulk installation” of 3600 devices over 6 months
![Page 18: Managed Print Services in public sector](https://reader034.fdocuments.net/reader034/viewer/2022042714/557d4c5ed8b42a93078b4e96/html5/thumbnails/18.jpg)
PHOTIZO GROUP, Inc. 2011 ©
PIG PICTURE BIG PICTURE The
![Page 19: Managed Print Services in public sector](https://reader034.fdocuments.net/reader034/viewer/2022042714/557d4c5ed8b42a93078b4e96/html5/thumbnails/19.jpg)
PHOTIZO GROUP, Inc. 2011 ©
BID
ASSESS
IMPLEMENT
MANAGE
DESIGN
Phases
![Page 20: Managed Print Services in public sector](https://reader034.fdocuments.net/reader034/viewer/2022042714/557d4c5ed8b42a93078b4e96/html5/thumbnails/20.jpg)
PHOTIZO GROUP, Inc. 2011 ©
BID phase
![Page 21: Managed Print Services in public sector](https://reader034.fdocuments.net/reader034/viewer/2022042714/557d4c5ed8b42a93078b4e96/html5/thumbnails/21.jpg)
PHOTIZO GROUP, Inc. 2011 ©
AWARD
![Page 22: Managed Print Services in public sector](https://reader034.fdocuments.net/reader034/viewer/2022042714/557d4c5ed8b42a93078b4e96/html5/thumbnails/22.jpg)
PHOTIZO GROUP, Inc. 2011 ©
Floorwalks
• Collecting addresses
• Visits and floor walks
• Self assessments
• Data processing
![Page 23: Managed Print Services in public sector](https://reader034.fdocuments.net/reader034/viewer/2022042714/557d4c5ed8b42a93078b4e96/html5/thumbnails/23.jpg)
PHOTIZO GROUP, Inc. 2011 ©
Design
![Page 24: Managed Print Services in public sector](https://reader034.fdocuments.net/reader034/viewer/2022042714/557d4c5ed8b42a93078b4e96/html5/thumbnails/24.jpg)
PHOTIZO GROUP, Inc. 2011 ©
Findings
557 locations all over town
Failure of the “no printers strategy” Special needs health care
Building layout
Special needs schools
![Page 25: Managed Print Services in public sector](https://reader034.fdocuments.net/reader034/viewer/2022042714/557d4c5ed8b42a93078b4e96/html5/thumbnails/25.jpg)
PHOTIZO GROUP, Inc. 2011 ©
Findings
8 %
15 %
39 %
29 %
9 %
Copiers
MFP (networked)
Printer (networked)
Printer (personal)
Faxes
![Page 26: Managed Print Services in public sector](https://reader034.fdocuments.net/reader034/viewer/2022042714/557d4c5ed8b42a93078b4e96/html5/thumbnails/26.jpg)
PHOTIZO GROUP, Inc. 2011 ©
Optimizing
0
500
1000
1500
Before Today
![Page 27: Managed Print Services in public sector](https://reader034.fdocuments.net/reader034/viewer/2022042714/557d4c5ed8b42a93078b4e96/html5/thumbnails/27.jpg)
PHOTIZO GROUP, Inc. 2011 ©
PRINT POLICY
![Page 28: Managed Print Services in public sector](https://reader034.fdocuments.net/reader034/viewer/2022042714/557d4c5ed8b42a93078b4e96/html5/thumbnails/28.jpg)
PHOTIZO GROUP, Inc. 2011 ©
Design criteria's
![Page 29: Managed Print Services in public sector](https://reader034.fdocuments.net/reader034/viewer/2022042714/557d4c5ed8b42a93078b4e96/html5/thumbnails/29.jpg)
PHOTIZO GROUP, Inc. 2011 ©
Service Delivery Key learnings
• Service Call Activity
• Call transfere process
• ITIL compliance
• KPI and measurements
![Page 30: Managed Print Services in public sector](https://reader034.fdocuments.net/reader034/viewer/2022042714/557d4c5ed8b42a93078b4e96/html5/thumbnails/30.jpg)
PHOTIZO GROUP, Inc. 2011 ©
Green achievements
• consumables use down 50%
• paper usage down 11% *
• energy consumption down 30%
• Greenhouse gas emission – 170 tons
*estimate, Equitrac just compleeted
![Page 31: Managed Print Services in public sector](https://reader034.fdocuments.net/reader034/viewer/2022042714/557d4c5ed8b42a93078b4e96/html5/thumbnails/31.jpg)
PHOTIZO GROUP, Inc. 2011 ©
TCO achievements
• Uncontrolled vs controlled output environment
• Free office space from 1670 optimized devices
• Contract management 11 > 1 vendor
• Not printed 28 M pages / paper
• 21 % reduction in direct cost YoY
• Simplification of next bid process
![Page 32: Managed Print Services in public sector](https://reader034.fdocuments.net/reader034/viewer/2022042714/557d4c5ed8b42a93078b4e96/html5/thumbnails/32.jpg)
PHOTIZO GROUP, Inc. 2011 ©
LESSONS Learned
![Page 33: Managed Print Services in public sector](https://reader034.fdocuments.net/reader034/viewer/2022042714/557d4c5ed8b42a93078b4e96/html5/thumbnails/33.jpg)
PHOTIZO GROUP, Inc. 2011 ©
![Page 34: Managed Print Services in public sector](https://reader034.fdocuments.net/reader034/viewer/2022042714/557d4c5ed8b42a93078b4e96/html5/thumbnails/34.jpg)
PHOTIZO GROUP, Inc. 2011 ©
![Page 35: Managed Print Services in public sector](https://reader034.fdocuments.net/reader034/viewer/2022042714/557d4c5ed8b42a93078b4e96/html5/thumbnails/35.jpg)
PHOTIZO GROUP, Inc. 2011 ©
OPTIMIZE, helicopter-view,
spend less, GREEN PRINT, consolidate invoices, save more,
CONTROL, single point of
contact, ITIL, process driven,
reporting, PROACTIVE, pre
empty
![Page 36: Managed Print Services in public sector](https://reader034.fdocuments.net/reader034/viewer/2022042714/557d4c5ed8b42a93078b4e96/html5/thumbnails/36.jpg)
PHOTIZO GROUP, Inc. 2011 ©
Managed Print Services is
the battle for ownership
of output volume rather
than device sales
![Page 37: Managed Print Services in public sector](https://reader034.fdocuments.net/reader034/viewer/2022042714/557d4c5ed8b42a93078b4e96/html5/thumbnails/37.jpg)
PHOTIZO GROUP, Inc. 2011 ©
Million dollar question:
How to make a profit from
advising clients to buy fewer
devices, implementing tools
to lower page volume?
![Page 38: Managed Print Services in public sector](https://reader034.fdocuments.net/reader034/viewer/2022042714/557d4c5ed8b42a93078b4e96/html5/thumbnails/38.jpg)
PHOTIZO GROUP, Inc. 2011 ©
Become a trusted advisor
Interact with decision makers.
Participate in relevant forums,
grow Public Sector knowledge
on MpS benefits over traditional
box decisions.
![Page 39: Managed Print Services in public sector](https://reader034.fdocuments.net/reader034/viewer/2022042714/557d4c5ed8b42a93078b4e96/html5/thumbnails/39.jpg)
PHOTIZO GROUP, Inc. 2011 ©
Thank you
John Alfred Hustvedt Managed Print Service Evangelist
X-Partner Stavanger AS
[email protected] Follow me