Making the Connection- The Real ROI of the Mobility Investment Panel:Gail Reinhart, TheMIGroup...
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Transcript of Making the Connection- The Real ROI of the Mobility Investment Panel:Gail Reinhart, TheMIGroup...
![Page 1: Making the Connection- The Real ROI of the Mobility Investment Panel:Gail Reinhart, TheMIGroup Yvonne McNulty, Expat Research.](https://reader030.fdocuments.net/reader030/viewer/2022032702/56649cea5503460f949b4e69/html5/thumbnails/1.jpg)
Making the Connection-The Real ROI of the Mobility Investment
Panel: Gail Reinhart, TheMIGroupYvonne McNulty, Expat Research
![Page 2: Making the Connection- The Real ROI of the Mobility Investment Panel:Gail Reinhart, TheMIGroup Yvonne McNulty, Expat Research.](https://reader030.fdocuments.net/reader030/viewer/2022032702/56649cea5503460f949b4e69/html5/thumbnails/2.jpg)
Small $$...Big Payoff!!
• Destination Services
• Intercultural Training
• Language Training
• Spousal Assistance
=
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Getting the ROI from Support Services
• Significant time savings for assignee and family
• Shorter and less stressful adjustment period
• Successful transition to the assignment location
• Successful assignment !
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Why Bother?
• Success of the assignment
• Happy family = engaged employee
• ROI
OR
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ROI and Family Support
Reasons for assignment refusal 1. Family concerns – 34%Critical family challenges 1. Spouse resistance – 47% 2. Family adjustment – 32% 3. Children’s education – 29%
Reasons for premature return 1. Family concerns – 34%Causes of assignment failure 1. Spouse dissatisfaction – 18%
Source: Cartus, 2014; Brookfield, 2014
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What Support Services Should You Invest In?
• City Orientation
• Home Finding
• School Search
• Government Compliance
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In Addition…
• Intercultural Training
• Language Training
• Spousal Assistance
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Intercultural Training
• Understand culture and culture shock
• Culture-specific orientation
• Communication strategies
• Important to include spouse AND children
• Reduces the potential for assignment failure/personal and family issues
Hall of IntegrationTemple of Confucius, QufuShandong Province, China
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Culture Shock
• Psychological process of adjusting to a living environment that is unfamiliar
• Three stages of adjustment:• Honeymoon Phase• Negotiation Phase• Adjustment Phase
• Significant expense for corporation if new employee returns to home country
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Language Training
• Alleviates anxiety and fear in communicating in new culture
• Allows assignee to understand and communicate with staff in assignment location
• Required in some parts of the world, e.g., South America, China
• Critical for spouse
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ROI and Family Support
[popular solution]
throw money at the problem
[money cannot solve]
professional status (dual-career)
marital stress
identity
[unpopular solution]
enable spouse to help themselves by providing:
destination services
tailored support
tools and resources
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Dual-Career Issue
• 84% of trailing spouses have a tertiary qualification or a college education
• 79% had a career prior to relocating• only 36% able to continue their career once relocated
due to work permit, language, and licensing restrictions
• of those that do, many change careers or settle for a “job” that is less prestigious than what they had
Source: McNulty, 2012
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Spousal Support
• Home-based support network removed
• Forced to set up a household while dealing with culture shock and potential language barriers
• Many spouses give up career
• Provide more than just ‘career’ assistance which is typically job search, etc.
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Source: McNulty, 2012
“I do not live for my husband, nor do I live for his work and the company just couldn’t understand that. He did not marry a housewife and I will never be one”
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Marital Stress
Source: McNulty, 2012
• married (97%) for at least 4 years (72%) with children (57%)
• 99% rate ‘strong and stable marriage’ as most important perceived adjustment factor, then ‘lack of stress in the marriage’ (94%)
• ahead of ‘ability to earn an income’ (52%) and ‘business travel’ (43%)
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Source: McNulty, 2012
“the breaking up of marriages is dealt with like an embarrassing individual failure … the more than 50% separations and divorces is simply ignored”
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And it costs how much?
• Destination Services = $1,000 - $5,000
• Intercultural Training = $3,000 - $10,000
• Language Training = $3,000 - $15,000
• Spousal Support = $5,000 - $10,000
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[ resources ]
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[dual-career]• reimburse costs
associated with career coaching
• maintain remote connection to career – pay for subscriptions, memberships
• education support
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[marital stress]• EAP programs• counseling• selection interviews
with couples
A moveable marriage: Relocating your relationship without breaking itBy Robin Pascoe
Expatriate Press Limited (North Vancouver, BC, 2003)
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A portable identity: A woman's guide to maintaining a sense of self while moving overseasBy Debra Bryson and Charise Hoge
Transition Press International (Glen Echo, MD, 2005)
aportableidentity.com
[identity]
![Page 22: Making the Connection- The Real ROI of the Mobility Investment Panel:Gail Reinhart, TheMIGroup Yvonne McNulty, Expat Research.](https://reader030.fdocuments.net/reader030/viewer/2022032702/56649cea5503460f949b4e69/html5/thumbnails/22.jpg)
Journal of Global Mobility:The home of expatriate management research
[JGM] is the premier publishing outlet for authors and readers interested in topics and issues associated with expatriate management and global mobility.JGM caters to a community of scholars and practitioners interested in theoretical and empirical perspectives of physical global mobility as well as antecedents, correlates and consequences of activities and phenomena associated with global mobility.
![Page 23: Making the Connection- The Real ROI of the Mobility Investment Panel:Gail Reinhart, TheMIGroup Yvonne McNulty, Expat Research.](https://reader030.fdocuments.net/reader030/viewer/2022032702/56649cea5503460f949b4e69/html5/thumbnails/23.jpg)
Expat Women: Confessions – 50 Answers to Your Real-Life Questions About Living AbroadBy Andrea Martins & Victoria Hepworth
Expat Women Enterprises Pty Ltd (Buderim, Australia, 2011)
www.expatwomen.com
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A Broad Abroad: The Expat Wife's Guide to Successful Living AbroadBy Robin Pascoe
Expatriate Press Limited (2009)
www.expatexpert.com
![Page 25: Making the Connection- The Real ROI of the Mobility Investment Panel:Gail Reinhart, TheMIGroup Yvonne McNulty, Expat Research.](https://reader030.fdocuments.net/reader030/viewer/2022032702/56649cea5503460f949b4e69/html5/thumbnails/25.jpg)
Expat Teens Talk: Peers, parents and professionals offer support, advice and solutions in response to expat life challenges as shared by expat teensby Diana Smit and Lisa PittmanSummertime (January 20, 2012)
www.expatbookshop.com [email protected]
www.expatteens.orgwww.expatteenstalk.blogspot.com twitter.com/expatteenstalk [email protected].
![Page 26: Making the Connection- The Real ROI of the Mobility Investment Panel:Gail Reinhart, TheMIGroup Yvonne McNulty, Expat Research.](https://reader030.fdocuments.net/reader030/viewer/2022032702/56649cea5503460f949b4e69/html5/thumbnails/26.jpg)
Emotional Resilience and the Expat ChildBy Julia Simens
Summertime (May 10, 2011) Tel: 775-832-9563
www.jsimens.com
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Raising Global Nomads: Parenting Abroad in an On-Demand Worldby Robin Pascoe
Publisher: Expatriate Press
http://www.expatexpert.com/bookstore
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Belonging Everywhere and Nowhere: Insights into Counseling the Globally Mobileby Lois BushongMango Tree Intercultural Services (October, 2013)
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Part I: Expatriation and ROIIntroductionChap 1: Basics of ExpatriationChap 2: Expatriation and ROI
Part II: Understanding ExpatriatesChap 3: Expatriate Compensation
Chap 4: Expatriate Families Chap 5: Global CareersChap 6: Expatriate Psychological Contracts
Part III: Managing Expatriation Using ROIChap 7: A New Model of Expatriate ROIChap 8: Evaluating Expatriate ROIChap 9: Five Core Principles for Effective ROI
Appendices / Notes / References / Glossary / Index