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Lync Mobility, Across Devices

How do you keep your employees productive on the go…

…across places, contexts, and devices?

Mobile has become the new normalImportance of mobile workers

62% of companies planned to

have Bring Your Own Device allowances in place by the end of 2013

Over 50% of information workers

use 3 or more devices for work

56% of office

workers said they are expected to be able to get work done no matter where they are

37% said they do their

best thinking outside of the office

53% of office workers would be

willing to work more hours to have more flexibility in where and when they got work done

Lync Enables Mobile Productivity

Enable collaboration between distributed teams

Support telework

Drive productivity

Enhance business processes

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Work Across Devices

Lync works across major platforms: PC, Mac, iPad, Windows Phone, iPhone, Android

Device optimized, consistent experiences

Keep in ControlEnable

Collaboration

Microsoft Mobile ProductivityGet work done, anywhere

Microsoft Mobile ProductivityEmpowering people to communicate and collaborate more effectively Keep in Control

…from the office

Enable Collaboration

Work Across Devices

… from home

Lync room systems for great conferencing solutions

IM, presence, conferencing, and voice

… from the road

Mobile access to meetings, contacts, voice commands

Microsoft Mobile ProductivityHelp reduce risk of unwanted disclosure of data

Keep in ControlEnable

CollaborationWork Across

Devices

Users own accounts and settings

User-controlled privacy settings

Communication modes are controlled by the user

AE256 for signaling, Chat and media

Personal archiving only

Consumer application

Enterprise design, interoperability and controls

Accounts and licenses belong to business

Allow Federation per user, group

Control communication modes and domains by user, group

Supports industry-standard encryption: TLS Signaling, sRTP Media (AES128)

Data-retention policies set per user, group

Authentication

Access Control

Authorization Encryption Compliance

Security with Lync and Skype

Storyline

8

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A manufacturing production executive who uses Lync to stay in touch from any

location

Introducing Stan

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• All participants in the office gather and use the Lync Room System while others join remotely

• An operations manager can show a production issue using a web camera

• A VP schedules an 8am status call tomorrow. Stan needs to report a resolution of the issue

Stan organizes video conference,

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• Stan turns on his mobile phone to find the supervisor on duty via Lync presence

• He sends an IM to confirm that yesterday’s production issues has been resolved

The next morning,

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• Stan logs into his Surface (or other tablet) at home and sets his Lync status to Available

• He calls the plant control room via Lync to get a report on the incident. The operator is away for a second, but calls Stan back via Lync and provides an update.

After breakfast,

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• Using Lync on his tablet, using one click to join, instead of remembering long passcodes

• Stan uses the whiteboard to illustrate the equipment malfunction at the plant and its resolution

Stan joins the status call

Problem Area

Potential Issues

Root Cause

Solution

Action Plan

• He shares his risk management plan presentation

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• Stan transfers the conference to his mobile phone so he can listen in the taxi on his way to catch an international flight to visit a customer

• Even on his phone, he can view shared meeting content

Stan has to leave meeting early

• While in the security line, Stan uses voice command “Lync, play voicemail” to listen to a new message

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• Stan connects to Skype Enterprise WiFi for a more secure, fast internet connection

• While at the airport, he opens the latest sales presentation from the SharePoint team site, has an IM chat with legal, and makes a minor adjustment, and saves back to the site using his laptop, tablet, or phone

When his flight is delayed,

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• He connects to customer’s corporate WiFi

• He can choose to ring his phone, tablet, or both

• Stan receives an equipment alert via Lync. Stan finds an available services worker in the equipment group contact list via Lync Mobile

• Stan initiates a chat and escalates it to a call to discuss options

When he arrives at customer site,

Favorites

Plant Managers

Customers

Equipment Maintenance

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• He needs to ask a question to the equipment installation company, so he locates an available representative on Skype using Lync on his tablet

While the service worker makes repair,

• They have a video conversation to visually examine the equipment problem and identify a resolution together

• When resolved, the services worker sends an IM to Stan which he receives via Lync Mobile on his phone

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• Stan takes advantage of Skype WiFi for great connectivity at a low cost

• Using Lync on his laptop, he calls his wife on her Skype account via Xbox to tell his family he arrived safely. Stan avoids costly international phone charges.

Back at the hotel,

Customer Successes

19

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SolutionAspect is an IT Services company that is using Lync to help reduce costs, create a common culture, and improve productivity.

Benefits Reduced costs by $300,000 per year to

support employees who work from home Reduced mobile phone usage by 30% Eliminated $275,000 a year in PBX

maintenance costs Reduced conferencing by 90%, saving $1.2

million Save $300,000 annually by eliminating T1

lines“Since deploying Lync, we rely on it for communications. It’s how we know where people are, if they are available, and how to contact them to solve problems.”

— Ivan Wood, Architect for Infrastructure and IT, Aspect

Customer Success

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SolutionWhen Hurricane Sandy struck New York City, the 400 employees who work at the global headquarters for News Corporation were unable to get to their offices. Thankfully, it had deployed a Microsoft unified communications solution, so employees could work effectively from any location with an Internet connection.

Benefits – Cost Savings Promotes a flexible workforce Improves productivity

“We are federated with most every News Corporation business unit and that has been a big plus to cut down on email. We would like people to use more of the Lync capabilities, especially for online meetings and videoconferencing.”

— Senior Director, Operations and Technology, News America Inc

Customer Success

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SolutionBridgestone Australia deployed Lync to improve its communications capabilities, resulting in accelerated business processes and stronger relationships among employees.

Benefits High availability solution at a low cost Easy to set up communications at remote

sites

“Our salespeople need to be responsive to their customers. With the Lync Mobile client on their Windows Phones, they are able to see who is available and send them a quick instant message or give them a call. They no longer waste time leaving voice mail for people who aren’t available.”

— Graham Burkin, Infrastructure Manager for Bridgestone Australia

Customer Success

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SolutionTV Record was the first broadcast TV service in Brazil. Record used Lync extensively during the 2012 Summer Olympics to hold meetings between teams in London and São Paulo, which helped them share ideas and plan broadcasts.

Benefits Reduce travel, telephony costs Increased productivity by simplifying

employee communications across locations

“When our team was in London for the Olympics, they frequently needed to call the office. Using a mobile phone to call Brazil from London could cost [US]$10 per minute. We can save all of that money by using Lync.”

— Anderson Gonçalves de Moura, IT Manager, TV Record

Customer Success

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SolutionBeauty retailer Sephora looks to take advantage of Lync connectivity with Skype, which allows Sephora’s traveling workforce to connect with family, friends and suppliers.

“Some of our employees are on the road for two to three weeks at a time, and they want to see their families. We want to provide them with tools like Lync [connectivity] with Skype so they can communicate with their families face-to-face while they are traveling.” — Shah Nagree, VP of IT Operations and Store Systems, Sephora

Customer Success

Benefits Increased productivity and flexibility with

work-from-anywhere solution Anytime access to external suppliers using

Lync-Skype connectivity Improved work-life balance Reduced devices cost by promoting BYOD

strategy

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SolutionBritish Airways implemented Office 365 and Yammer to help colleagues work on mobile devices so they can share expertise, improve service, increase engagement with the brand, and drive business strategies.

Benefits Improve customer service Build company spirit

“We looked at a large variety of solutions before we chose Office 365. We wanted a safe, secure solution that was cost effective and ran out-of-the-box on multiple mobile devices and operating systems.”— Julie Boddy, Business and Technology Improvement Manager,

Service Transformation Department, British Airways

Customer Success

© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.