MULTI CULTURAL MANAGEMENT

GAJENDRA PRASAD H.RMIB -I SEM

Wel come

Communication Across cultural

Communication

Communication is the activity exchange of thoughts, messages, or information, as by speech, visuals, signals, writing.

TYPES OF COMMUNICATION

Verbal communication

Nonverbal communication

Individual

Group

Organisation

Basic steps of Communication

Different modes of today's Communication

Communicating across cultures

Communication between people of countries and different cultures.How they communicate and understand.

Communication is expressing yourself because it exists different ways of expression and so different kind of communication depending on the culture you belong to.

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IMPORTANCE OF CROSS-CULTURAL COMMUNICATION

Business improvements

knowing value of other cultures

National identity

Between the Nations

VARIABLES AFFECTING COMMUNICATION

Voice modulation

Grammar differ

Different culture

Language

Non-verbal communication

Roles

TWO MAJOR TYPES OF CULTURAL DIFFERENCE AFFECT COMMUNICATION

Body positions & movement

View & practices concern

BODY POSITIONS & MOVEMENT

Body positions & movement differ among culture ( sit, manner of walking also differ)

Communication with body parts – (Hands, arms, Head)

Hand gestures ( ‘V’ sign has different meaning in different culture)

Thumbs-up Eye movement (E.g:- America, Eye contact consider important in Indonesia, Eye contact with elders or those in higher position is considered as disrespectful )

Touching & Handshake(som culture do not like much touching. There handshak may be perceived as weak. Other like touching, have greeting ranging from embraces to kisses to nose-rubbimg.)

Smile (In some culture Smile is consider as sign of weakness,

particularly while negotiating)

MAJOR FACTORS OF ATTITUDES COMMUNICATION

Time (westerners fast and direct. Asian, more relaxed)

Space (North America, 2feet distance in talking)

Frankness (westerners more frank and quick. Asian, not so frank and explit)

Value work (American, change several jobs. Japanese, employment tend to be lifetime.)

BARRIERS OF COMMUNICATION ACROSS CULTURE

Language equivalency

More Languages

Translation difficult

Grammar difference

Multiple meaning

COMMUNICATE EFFECTIVELY

Effective listening

Gathering information

Communicating to others

Acceptance of difference

Campier with local language

Thank