LxD - Learner Experience Design
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Transcript of LxD - Learner Experience Design
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LxDLearner Experience DesignJulie Dirksen, Usable Learning
Learning Solutions 2011
So what is LxD anyway?
What do you think?
Let me tell you a storyIt was 1993, and I had a job training customer
service reps for a financial services company…
It was not a great job…
The reps had a hard job –
they got yelled at a lot
(not really smiling happy
reps)
How long it took for them to get really
proficient = 6 months
How long it took before they got burned out
and looked for another job = 6 months
This was a big part
of the reason…
IBM AS/400
7 different systems
(accounting , credit, collections, etc)
Which should we fix?
Knowledge in the Head vs.
Knowledge in the World
- Donald Norman
Requires memory or cognitive
processing
Knowledge is embedded in the
interface
All of the sudden, I’m a GUI (Graphical
User Interface) Designer…
orItem 1Item 2Item 3Item 4
or
or
I wanted rules…
So I went looking:
• Chromostereoposis
Putting things that are blue
next to things that are red
Messes with your depth perception.
Weird, huh? And different people
react differently to this.
So I went looking:
• Fitts’ Law: The time to acquire a target is a
function of the distance to and size of the target
Click
Click
So I went looking:
• 5 +/- 2
• Grouping Like items
And that was kind of it…
…Umm?
Then I bumped into this…
There are no rules
The reason you can’t find rules…
or
…is because they frequently don’t exist
We design in a tunnel
And we fill in
gaps
User Testing!
See what sticks
Image by Gluemoon cc license
http://www.flickr.com/photos/gluemoon/90804324/sizes/l/in/photostream/
Usability grew up
User Experience Design!
The Elements of User Experience
-Jesse James Garrett 2000
http://www.jjg.n
et/elements/
The Elements of User Experience
http://www.jjg.net/elements/
http://www.jjg.n
et/elements/
Okay, but what’s LxD?
I have 3 different answers…
Answer 1: It’s clearing the path
Can people use it?
Pyramid:
Stephen Anderson www.poetpainter.com
http://www.slideshare.net/stephenpa/cre
ating-pleasurable-interfaces-getting-
from-tasks-to-experiences
What is the purpose of good user
interface design?
Makes a system
usable
Allows the user to
complete their task(s) Keeping the user from
getting frustrated
Makes the interface
invisible
Reducing extraneous
cognitive load
Interface design to reduce cogntive
load
Intrinsic Cognitive
Load
Germane
Cognitive Load
Extraneous
Cognitive Load
If it’s in the “How
to use this
training” It’s
probably
Extraneous
Cognitive Load
What is the purpose of good user
interface design?
Makes a system
usable
Allows the user to
complete their task(s) Keeping the user from
getting frustrated
Makes the user feel that
they are in control…
Makes the interface
invisible
Makes the user feel in control…
My mother almost never feels in
control online, except for a few sites >
We have control issues:
The next button will become available
after the audio plays completely
Available
We have control issues:
Why?
(Serious question)
Answer 2: It’s putting the learner in
the centerCan people use it?
Is it about the learner?
What’s the center?
Content? The Learner?
Specifically, is it
about the
learner’s
behavior?
What’s at the center?
Cathy Moore e-Learning Blueprint - http://www.elearningblueprint.com
Answer 3: It’s the whole context
Can people use it?
Is it about the learner?
Does it change behavior?
Pyramid:
Stephen Anderson www.poetpainter.com
Does it
change
behavior?
http://www.slideshare.net/stephenpa/cre
ating-pleasurable-interfaces-getting-
from-tasks-to-experiences
Where's the knowledge?
world head
Embedded
Fully Embedded Knowledge
Where's the knowledge?
world head
Embedded
Guidance
Guidance
Guidance
Guidance
Guidance
Microcopy
Where's the knowledge?
world head
Embedded
Guidance
Performance
Support
Performance Support
Job Aids
EPSS Electronic Performance
Support System
Where's the knowledge?
world head
Embedded
Guidance
Performance
Support
References
/ Resources
References and Resources
Where's the knowledge?
world head
Embedded
Guidance
Performance
Support
References
/ Resources
Training
Tools and Methods
• User Research
• Design Tools
• User Testing
User Research
• Interviews
• Focus Groups
• Surveys
These are all fine, but…
Job Shadowing
Follow them
around
Design Tools
Card Sorting
Design Tools
Persona
Development
Persona: Alice
Age: 32
Job Function: Business Analyst
Description: Alice has been with the company for 3 years, and started as a tester in the quality assurance department.
She spends her work time requesting and reviewing
research reports, interviewing stakeholders and end users and creating software specs.
She is focused, goal-oriented within a strong leadership role. One of her concerns is maintaining quality across all output of programs.
She is connected via a T1 connection at work and cable modem at home. She also uses her smart phone extensively. She is most likely to be heard saying: “Can you be
more specific?”
Design Tools
Prototyping
User Testing
Watch somebody USE your application
What User Testing isn’t:
• Focus Groups
• Stakeholder Reviews
• Sending out the link for feedback
• Bug Testing
Process for User Testing
Recruit Users
1
Create a
script and test
plan
2
Watch
people use
your e-
Learning
3
Record the
results
4
Make design
recommenda
tions
5
Don’t Make Me Think
Case 1: The Close Button
Case 1: The Close Button
x
To close the
box, they
clicked here.
Case 1: The Close Button
Fitts’ Law:
The time to acquire a
target is a function of
the distance to and
size of the target
Case 1: The Close Button
Case 2: Invisible Text
Case 2: Invisible Text
Case 2: Invisible Text
Case 2: Invisible Text
Case 2: Invisible Text
Case 2: Invisible Text
Case 3: Active Learning
Case 3: Active Learning
Case 3: Active Learning
Case 3: Active Learning
Answer 3: It’s the whole context
Can people use it?
Is it about the learner?
Does it change behavior?
Pyramid:
Stephen Anderson www.poetpainter.com
Does it
change
behavior?
http://www.slideshare.net/stephenpa/cre
ating-pleasurable-interfaces-getting-
from-tasks-to-experiences
Thanks! Questions?
Julie Dirksen
Usable Learning
http://www.usablelearning.com
Twitter: usablelearning
Slideshare:
http://www.slideshare.net/usablelearning