Learning Portals: Transforming the Learner Experience
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Transcript of Learning Portals: Transforming the Learner Experience
Learning Portals Defined
custom e-learning portal
A learning portal provides learning resources and tools to target a specific business goal, audience or subject area.
Common Portal Features
LearningPortal
Leaderboard PerformanceSupport
Surveys/Polls
Informal/ Social Media
Branding
FormalCourses
Rewards/Badges
Analytics & Reporting
Integrating Business Workflow
Self RegisterDownload
and Fill Out Form
Submit Form Online
Complete Courses
Print Certificate
Facilitate and track business process within the training path.
How it Works…My Example Portal
Custom User Interface and Targeted Messaging
Login
Consolidates relevant functionality and content from different resources, for specific audience.
Social MediaSocial Media
(e.g. Jive)
PDF and Other Resources
CorporateIntranet
CMS for Bulletins or Other Frequently Changing Content 3rd Party
CMS
Course Launching and TrackingLMS
(e.g. NetDimensions)
3rd PartyCMS
My Example Portal
Custom User Interface and Targeted Messaging
Course Launching and Tracking
PDF and Other Resources
Social Media
CMS for Bulletins or Other Frequently Changing Content
LoginVarious methods for integrating content and functionality:
API
Widget
Link
Embedded Page
Data & Information Sharing
LMS(e.g.
NetDimensions)
CorporateIntranet
Social Media (e.g. Jive)
Single Sign OnMy Example Portal
Custom User Interface and Targeted Messaging
Course Launching and Tracking
PDF and Other Resources
Social Media
CMS for Bulletins or Other Frequently Changing Content
Login
Single Sign On provides an Elegant Integrated Experience
LMS(e.g.
NetDimensions)
CorporateIntranet
Social Media (e.g. Jive)
3rd PartyCMS
Custom Learning Portal Attributes
Tailored Learning
Learning Paths
Centralized
Combines Formal and Informal Modes
Relevant Messaging
Promotes Continuous Learning
Motivation
Promotes Sharing of Ideas and Information
Facilitates Development of Best Practices
Opportunity to Integrate Training and Business Process
Common Applications for Learning Portals• Sales Training• Service Training• Manufacturing Training• Compliance Training• Technical Training• Extended Enterprise • New Hire Onboarding
Portal Scenario: New Hire Orientation
Challenges1. Make the employee feel welcome
and connected to the organization and their department
2. Disorganization: New employees are receiving information from different sources (HR, IT, Security, etc.)
3. Need to communicate a clear understanding of what the employees responsibilities are during the onboarding process
4. Provide a facility for answering employee questions
Portal Example Onboarding
ACME New Hire Onboarding Portal login
Welcome!Here’s your
learning path
Step 1
Step 2Step 3Step 4
Your CoursesWelcome to ACME Company
Corporate Compliance Policy
History of ACME
ResourcesEthics PolicyACME 401k PlanInsurance FormsBenefits Overview
IT ResourcesNetworkComputer Security PolicyWi-Fi Access
Your MentorJohn SmithHR Department555-1212 [email protected]
Your Team
Hi there! Welcome to ACME! I think you’ll be working on my team. Let me know if I can help with anything!
Yeah, I think you’ll like it here! Let me know if you need help setting up your computer.
PostComment:
Portal Example Onboarding
ACME New Hire Onboarding Portal login
Welcome!Here’s your onboarding
path
Step 1
Step 2Step 3Step 4
Challenge Addressed• Make the employee feel
welcome and connected to the organization and their department
Features• Welcome
messaging/video• Social Media• Mentor Contact
Your CoursesWelcome to ACME Company
Corporate Compliance Policy
History of ACME
ResourcesEthics PolicyACME 401k PlanInsurance FormsBenefits Overview
IT ResourcesNetworkComputer Security PolicyWi-Fi Access
Your MentorJohn SmithHR Department555-1212 [email protected]
Your Team
Hi there! Welcome to ACME! I think you’ll be working on my team. Let me know if I can help with anything!
Yeah, I think you’ll like it here! Let me know if you need help setting up your computer.
PostComment:
Your Team
Hi there! Welcome to ACME! I think you’ll be working on my team. Let me know if I can help with anything!
Yeah, I think you’ll like it here! Let me know if you need help setting up your computer.
PostComment:
Your MentorJohn SmithHR Department555-1212 [email protected]
Step 1
Step 2Step 3Step 4
Portal Example Onboarding
ACME New Hire Onboarding Portal login
Welcome!Here’s your onboarding
path
Step 1
Step 2Step 3Step 4
Challenge Addressed• Need to communicate a
clear understanding of what the employees responsibilities are during the onboarding process
Features• Learning Path• Welcome
messaging/video• Mentor Contact
Your CoursesWelcome to ACME Company
Corporate Compliance Policy
History of ACME
ResourcesEthics PolicyACME 401k PlanInsurance FormsBenefits Overview
IT ResourcesNetworkComputer Security PolicyWi-Fi Access
Your MentorJohn SmithHR Department555-1212 [email protected]
Your Team
Hi there! Welcome to ACME! I think you’ll be working on my team. Let me know if I can help with anything!
Yeah, I think you’ll like it here! Let me know if you need help setting up your computer.
PostComment:
Your MentorJohn SmithHR Department555-1212 [email protected]
Step 1
Step 2Step 3Step 4
Step 1
Step 2Step 3Step 4
Portal Example Onboarding
ACME New Hire Onboarding Portal login
Step 1
Step 2Step 3Step 4
Your CoursesWelcome to ACME Company
Corporate Compliance Policy
History of ACME
ResourcesEthics PolicyACME 401k PlanInsurance FormsBenefits Overview
IT ResourcesNetworkComputer Security PolicyWi-Fi Access
Your MentorJohn SmithHR Department555-1212 [email protected]
Your Team
Hi there! Welcome to ACME! I think you’ll be working on my team. Let me know if I can help with anything!
Yeah, I think you’ll like it here! Let me know if you need help setting up your computer.
PostComment:
Your CoursesWelcome to ACME Company
Corporate Compliance Policy
History of ACME
Resources & FormsEthics PolicyACME 401k PlanInsurance FormsBenefits Form
IT ResourcesNetworkComputer Security PolicyWi-Fi Access
Challenge Addressed• Disorganization: New
employees are receiving information from different sources (HR, IT, Security, etc.)
Features• Learning Path• Courses, Resources and
Forms all available from one site
Welcome!Here’s your
learning path
Portal Example Onboarding
ACME New Hire Onboarding Portal login
Welcome!Here’s your onboarding
path
Step 1
Step 2Step 3Step 4
Your CoursesWelcome to ACME Company
Corporate Compliance Policy
History of ACME
ResourcesEthics PolicyACME 401k PlanInsurance FormsBenefits Overview
IT ResourcesNetworkComputer Security PolicyWi-Fi Access
Your MentorJohn SmithHR Department555-1212 [email protected]
Your Team
Hi there! Welcome to ACME! I think you’ll be working on my team. Let me know if I can help with anything!
Yeah, I think you’ll like it here! Let me know if you need help setting up your computer.
PostComment:
Your Team
Hi there! Welcome to ACME! I think you’ll be working on my team. Let me know if I can help with anything!
Yeah, I think you’ll like it here! Let me know if you need help setting up your computer.
PostComment:
Your MentorJohn SmithHR Department555-1212 [email protected]
Challenge Addressed• Provide a facility for
answering employee questions
Features• Social Media• Your Mentor Contact
Welcome!Here’s your
learning path
Step 1
Step 2Step 3Step 4
Portal Example Onboarding
ACME New Hire Onboarding Portal login
Welcome!Here’s your onboarding
path
Step 1
Step 2Step 3Step 4Challenges Addressed
• Disorganization: New employees are receiving information from different sources (HR, IT, Security, etc.)
• Need to communicate a clear understanding of what the employees responsibilities are during the onboarding process
• Make the employee feel welcome and connected to the organization and their department
• Provide a facility for answering employee questions
Your CoursesWelcome to ACME Company
Corporate Compliance Policy
History of ACME
ResourcesEthics PolicyACME 401k PlanInsurance FormsBenefits Overview
IT ResourcesNetworkComputer Security PolicyWi-Fi Access
Your MentorJohn SmithHR Department555-1212 [email protected]
Your Team
Hi there! Welcome to ACME! I think you’ll be working on my team. Let me know if I can help with anything!
Yeah, I think you’ll like it here! Let me know if you need help setting up your computer.
PostComment:
Your CoursesWelcome to ACME Company
Corporate Compliance Policy
History of ACME
Resources & FormsEthics PolicyACME 401k PlanInsurance FormsBenefits Form
IT ResourcesNetworkComputer Security PolicyWi-Fi Access
Your Team
Hi there! Welcome to ACME! I think you’ll be working on my team. Let me know if I can help with anything!
Yeah, I think you’ll like it here! Let me know if you need help setting up your computer.
PostComment:
Your MentorJohn SmithHR Department555-1212 [email protected]
Case Study:
Digicel Retail AcademyTarget Audience: 1000+ Retail Store Employees
Training Goal:• Onboard new and existing retail employees • Provide training on Digicel product line and selling
techniques• Motivate learners to complete courses quickly
Outcome:• Launched in November• 1600+ of courses registered• Positive feedback from learner audience and
stakeholders
• Login & Self Registration
• Multiple languages• Key Provided for
Registration Access
Case Study:
Digicel
• Self registration page with auto enrollment based on Role
• Profile information with store selection for inserting learner in the appropriate reporting organization
Case Study:
Digicel
• Leaderboard• Personalized• Encourages completion
by given date• Stars to indicate relative
quality of work/scores• Reference Library• Ability to enroll in
additional courses• Survey• News Articles
Case Study:
Digicel
Case Study:
3Shape AcademyTarget Audience: Dentists & Clinicians
Training Goal:• Provide comprehensive technical
training for operation of their Trios dental scanning tool
• Multi-modal• E-learning• Clinics• Resources/Videos
Case Study: 3Shape• Self Registration• Key Code for Access• Authenticates against
proprietary CRM system
Case Study: 3Shape• Learning path• Multi-modal learning
with tracking and certification
• Multi-language support• Reference resource tab• Authenticates against
product CRM system• Links to other external
resource sites (YouTube, etc.)
Case Study: 3Shape• Clinic Registration
Tracking• After Registration
Certificate Provided for Printing
• Optional Survey
Administrator Functions & AnalyticsAnalytics• Reporting on portal specific
functions such as leaderboard, badges, time on the site, and more.
• Graphical dashboard for quickly analyzing and comparing data
Admin Functions• CMS text editor for quickly
updating messages• News editor• Feedback manager/approval of
comments
• Portals can be designed to serve up content to mobile devices
• Dynamic device detection allows for distribution of the appropriate content for the device
• Performance support and job aids
Mobile Portals
Portal Development - Overview
Three phase process
Requirements Analysis & Design
Portal Development
& Delivery
Maintenance & Enhancements
Portal Development - Overview
Requirements Analysis & Design
Portal Development
& Delivery
Maintenance & Enhancements
• Business Goals for Portal• Target Audience• Key Features
(badges, leaderboard, etc.)• Integrated Systems
(NTS, Wikis, Other Systems)• Authentication Requirements • Branding Guidelines & Look & Feel
• Navigation Design and Mechanics• Reporting and Analytics• Hosting Requirements• All Tech & Security Requirements• Target Delivery Date• Deliverable:
Specification Document
Portal Development - Overview
Requirements Analysis & Design
Portal Development
& Delivery
Maintenance & Enhancements
• Detailed schedule and pricing provided
• Client provides any required content
• Developer provides final graphic and technical designs for client review & approval
• Hosting established for production and staging sites
• Developer builds portal on staging site
• Three cycle QA and client review process
• Client approved portal is migrated to production server and tested
• Optional client pilot test• Portal goes live
Portal Development - Overview
Requirements Analysis & Design
Portal Development
& Delivery
Maintenance & Enhancements
• Follow up evaluation and review• Establish feedback tracking system
• Ongoing technical performance monitoring
• Any enhancement ideas are discussed and considered
• Updates to content as needed