Livolsi Group Company Profile

COMPANY PROFILE (July 2013)

Livolsi group

The only technology we can

not provide service for

Where servicegrows with technology

Livolsi group

Livolsi Group is one of the main authorized service centre in Italy for all pre- and after-sales services in consumer

and professional electronics.

For over 25 years the firm has been an important point of reference in Milan and province and through its advance logisticsLivolsi can collect from all Italy.

Important brands of the sector (such as Casio, Fujifilm, Oregon Scientific, Sony Mobile e Kaz Europe with Braun, Honeywell,

Scholl and Vicks, have chosen Livolsi Group as Italian Partner for their after-sale services management.

Client satisfaction

Newest solutions

Innovation

Best result


1987/1991 Faustino Livolsi starts the business as repair workshop for AUDIO/VIDEO products and

TV aerials installation. The firm becomes authorized service centre for Nokia,

Mitsubishi, Brondi, Hitachi (mobile phones), Sony (audio/video), Ericsson and Motorola.

2004/2011 Livolsi obtains the authorized service management for Samsung audio/video and mobile

phones and becomes Casio service centre for Italy and only reference point for

watches repair.

Livolsi buys the service centre Terragni, for over 40 years point of reference in

Milan for services and consulting on high-end HI-FIs, and enters the niche market of

high-end audiophile listeners.

Fujifilm agrees with Livolsi the collection of its products at Italian level and becomes its

only call centre for Italy.

Today Livolsi provides also service on professional products (audio/video and medical devices) and

musical instruments.

Hisense audio/video is today part of the range of products managed by Livolsi.

The collection service is available for all the following brands: Tim, Vodafone, H3G, Acer,

Alcatel, Blackberry, Htc, Huawei, LG (mobile), Motorola, Nec, Onda and Zte.

For its consulting activity and technical support on a/v system designing and installations,

Livolsi Group is today a point of reference also for Manufacturers, Mobile Providers and

Businesses.


CertificationsOur Quality System is certified

ISO 9001:2008 and our

specialized technicians have IPC

certification.

SoftwareOur team of developers are always in

search of advanced solutions to get

the best information and data

management in line with our Clients’

requests and needs.

Through our IT systems we can:

- ensure the best management control

- provide a fast and user-friendly tracking system

- directly interact with manufacturers real time.

AnalisysWe always try to achieve the

best performance to satisfy

our Clients.

ResearchWe always try to give

our best and improve

our offer with new

services and

advanced solutions in

line with technology

evolution.

TrainingOur technical staff is highly specilized and have proven track record in the

sector. Through our investments in training they are consistently updated

on new technologies.


WE CAN MEET ALL REQUIREMENTS

WE CAN MEET ALL REQUIREMENTS

AREAS and DEPTS WELL-ORGANIZED

Over 2.000 sqm

AREAS and DEPTS WELL-ORGANIZED

Over 2.000 sqm

ALL REQUESTED STANDARDS

Operating areas compliant with

ESD rules

ALL REQUESTED STANDARDS

Operating areas compliant with

ESD rules HIGH PERFORMANCES

700 sqm large labs

HIGH PERFORMANCES

700 sqm large labs

SECURITY

All benches within EPA area

SECURITY

All benches within EPA area

RESEARCH and INNOVATION

Sophisticated tools and highly

advanced equipment

RESEARCH and INNOVATION

Sophisticated tools and highly

advanced equipmentDEDICATED CUSTOMER CARE

Customer Care reserved to

Private clients

DEDICATED CUSTOMER CARE

Customer Care reserved to

Private clients

0 WAITING TIME

Customer care reserved to

Dealers

0 WAITING TIME

Customer care reserved to

Dealers

A 360 DEGREE SERVICE

Service and technical support for

all levels of repair

A 360 DEGREE SERVICE

Service and technical support for

all levels of repair

SAFETY and PRACTICALNESS

Access reserved to couriers

directly at logistics’ entrance.

SAFETY and PRACTICALNESS

Access reserved to couriers

directly at logistics’ entrance.

A MORE AND MORE RAPID SERVICE

Pneumatic tranfer system from

customer care to all operating

areas

A MORE AND MORE RAPID SERVICE

Pneumatic tranfer system from

customer care to all operating

areas

AUTOMATION and MONITORING

Domotic warehouse with

automatic re-order

AUTOMATION and MONITORING

Domotic warehouse with

automatic re-order


PENETRATING NEW SECTORSPENETRATING NEW SECTORS

ACHIEVING NEW BUSINESSACHIEVING NEW BUSINESS

STRENGHTENING OUR SERVICESTRENGHTENING OUR SERVICE

BECOMING A QUALITY MODELBECOMING A QUALITY MODEL


Livolsi group

MOBILE PHONES

HEALTHCARE / MEDICAL DEVICESHIGH-END HI-FI

Mobile Phones,

Smart-Phones,

Tablets.

CAMERAS / CAMCORDERS

WATCHES

OREGON SCIENTIFIC

AUDIO / VIDEO TV, MONITOR & IT

GPS Navigation, Decoders,

MP3s, TV Recorders,

Car Hi-FIs, DVD Players

and Recorders,

Portable Recorders,

HI-FIs, Home Cinema Systems.

GPS Navigation, Decoders,

MP3s, TV Recorders,

Car Hi-FIs, DVD Players

and Recorders,

Portable Recorders,

HI-FIs, Home Cinema Systems.

Thermometers, Blood Pressure

Monitors, Humidifiers,

Fans, Vaporizers,

Dehumidifiers, Air Purifiers,

Electric Steam Inhalers,

Footspa, Manicure set,

Massagers.

Valve Amplifiers,

Reel-to-Reel Recorders,

Pre and Power Amplifiers,

Speakers of the finest

brands of the sector.

Projectors,

Video Security

Systems,

Medical Printers,

Audio/Video.

Digital cameras,

Camcorders.

TVs (Led, Lcd, Plasma),

Monitors, Monitors TV,

Professional Printers,

Laptops, Organizers,

Projectors,

E-books,

Calculators, IT Solutions.

Traditional types

and sophisticated

models.

Analog and digital.

PROFESSIONAL

Digital pianos

And keyboards.

MUSICAL INSTRUMENTS

Clocks /Alarm Clocks, Weather

Stations, Thermometrs, Learning

Laptops, Heart Rate Monitors,

Pedometers, Stopwatches,

Weighing Machines, Altimeters

GPS Devices, Compasses,

Action-Cam, Fresh Air Purifiers,

Massagers, Aroma Diffusers,

Stand-by Savers.


TROUGHOUT ITALY

MANUFACTURERS

MOBILE PROVIDERS

Mobile Mobile Mobile Mobile CommunicationsCommunicationsCommunicationsCommunications


� FULL REPAIR PROCESS

� PRODUCT REFURBISHMENT AND MAINTENANCE

� SPARE PARTS DISTRIBUTION AND STORAGE

� CONSULTING AND TECHNICAL SUPPORT

� CARRY IN AND ON SITE

� HELP DESK AND CALL CENTRE

� ADVANCED WEB SERVICES

� REAL-TIME INFORMATION

� VALUE-ADDED BUSINESS SOLUTIONS

� SOFTWARE AND FIRMWARE UPDATING

� PICK-UP & RETURN SERVICE

� REVERSE LOGISTICS

� LOGISTIC SOLUTIONS

� SWAP STOCK MANAGEMENT

� SOFTWARE/HARDWARE REWORK WITH BGA TECHNOLOGY

� ADVANCED SWAP

� COLLECTION NETWORK AND ONLINE RMA

� ON SITE REPAIR SERVICE AND A/V SYSTEMS INSTALLATION

� TECHNICAL SUPPORT FOR A/V STSTEMS DESIGNING

� FULL REPAIR PROCESS

� PRODUCT REFURBISHMENT AND MAINTENANCE

� SPARE PARTS DISTRIBUTION AND STORAGE

� CONSULTING AND TECHNICAL SUPPORT

� CARRY IN AND ON SITE

� HELP DESK AND CALL CENTRE

� ADVANCED WEB SERVICES

� REAL-TIME INFORMATION

� VALUE-ADDED BUSINESS SOLUTIONS

� SOFTWARE AND FIRMWARE UPDATING

� PICK-UP & RETURN SERVICE

� REVERSE LOGISTICS

� LOGISTIC SOLUTIONS

� SWAP STOCK MANAGEMENT

� SOFTWARE/HARDWARE REWORK WITH BGA TECHNOLOGY

� ADVANCED SWAP

� COLLECTION NETWORK AND ONLINE RMA

� ON SITE REPAIR SERVICE AND A/V SYSTEMS INSTALLATION

� TECHNICAL SUPPORT FOR A/V STSTEMS DESIGNING

SERVICE

CONSULTING / TECHNICAL SUPPORT

HELP DESK & CALL CENTRE

LOGISTICS

COLLECTION CENTRES NETWORK

SERVICES – AT ITALIAN LEVEL

ADDED VALUE SERVICES

SERVICE

CONSULTING / TECHNICAL SUPPORT

HELP DESK & CALL CENTRE

LOGISTICS

COLLECTION CENTRES NETWORK

SERVICES – AT ITALIAN LEVEL

ADDED VALUE SERVICES


NAZIONALE

OPERATORI

By monitoring the dynamic process trhought its main indicators:

MANPOWER, WAREHOUSE, METHODS, MEANS

we can determine the value of our service in terms of:

TIME, COSTS, QUALITY

Our repair service is guaranteed through our certified control procedures.

In over 25 years our service has grown from 1.000 products repaired annually to over 140.000.


Livolsi group

testotesto

A technology centre with the best offer of services.

A place where you can receive a 360°°°° service.

A point of reference for Clients, Entities, Dealers and Manufacturers.

A technology centre with the best offer of services.

A place where you can receive a 360°°°° service.

A point of reference for Clients, Entities, Dealers and Manufacturers.


Staff dedicated to this service

A safer shipment and delivery service

Scheduled pick-up and delivery

Repair time agreed with our Clients

Less number of packages to handle for the Point of Sale

Livolsi Group as your unique reference

Dedicated contact numbers

A better Customer Satisfaction

A stronger after-sales service

Improve your after-sales service

and give more value to your brand!

PICK-UP SERVICE FOR LARGE RETAILERS (Milan and Province):

COLLECTION CENTRE AT ITALIAN LEVEL:

Collection points network throughout Italy

1° level repairs by collection centres

Pick-up and return directly to the Client

Online tracking with our IT systems

SERVICE CENTRES NETWORK MANAGEMENT


� For our long experience and strong expertise in the sector,

� for our specialized staff

� for our well-organized departments and modern facilities

� and for our offer of advanced services,

today we have been chosen by important brands in electronics as their SERVICE CENTRE ITALY.

Mobile Communications

Get the best performance,

and get more Clients Satisfaction!


EXPERTISE

QUALITY

MODERN

FALICITIES

ADVANCELOGISTICS

DOMOTIC WAREHOUSE

SOLUTIONS

ALL

REQUIREMENTS

SKILLS


WEB SERVICES

Data in thousands of

products managed

Data in thousands of

products managed


Livolsi Group Company Profile

Business

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