Knowledge Management as a Doughnut
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Transcript of Knowledge Management as a Doughnut
KNOWLEDGE MANAGEMENTAS A DOUGHNUT
SHAPING YOUR KNOWLEDGE STRATEGY THROUGH COMMUNITIES OF PRACTICE
ETIENNE WENGER
PRESENTED BYBRANDON CARTER, ROBB LEVIN, BOB TRAVIS
AND HOMER J. SIMPSON
WHAT IS KNOWLEDGE MANAGEMENT?
• IT IS NOT A “TRADITIONAL ORGANIZATIONALASSET” OR INFORMATION
• EXCHANGING AND CONTRIBUTING TO THE KNOWLEDGE OF A COMMUNITY– KNOWLEDGE FROM THIS PERSPECTIVE IS WHAT OUR
HUMAN COMMUNITIES HAVE ACCUMULATED OVER TIME TO UNDERSTAND THE WORLD AND ACT EFFECTIVELY IN IT
• KNOWLEDGE MANAGEMENT IS PRIMARILY THE BUSINESS OF THOSE WHO ACTUALLY MAKE THE DOUGH -- THE PRACTITIONERS.
WHAT IS A COMMUNITYOF PRACTICE?
“COMMUNITIES OF PRACTICE ARE GROUPS OF PEOPLE WHO SHARE A PASSION FOR SOMETHING THAT THEY KNOW HOW TO DO, AND WHO INTERACT REGULARLY IN ORDER TO LEARN HOW TO DO IT BETTER”
Strategy
Performance
Domains
DOMAINS: YOU NEED KNOWLEDGE TO DO WHAT YOU WANT
EVERY ORGANIZATION EXISTS TO ACHIEVE SOME GOAL.
• THE FIRST STEP IS TO TRANSLATE THE STRATEGY OF THE ORGANIZATION INTO A SET OF DOMAINS.
• A DOMAIN BREAKS DOWN THE PROBLEMS INTO CHUNKS THAT ARE MANAGEABLE BY THOSE WHO SHOULD BE MANAGING KNOWLEDGE, THE PRACTITIONERS.
Strategy
Performance
Communities
Domains
COMMUNITIES: YOU NEED PEOPLE TO HAVE KNOWLEDGE
FIND THE PRACTITIONERS WHO CAN FORM A COMMUNITY THAT CAN TAKE CARE OFF THE KNOWLEDGE IN THEIR DOMAIN.
• COMPANY-WIDE COMMUNITIES LEARNING AVAILABLE TO ALL CONCERNED.
• THEY MAKE SURE THAT THE LEARNING FROM VARIOUS LOCATIONSWITHIN AND BEYOND THE ORGANIZATION IS SYNTHESIZED AND INTEGRATED, THEN REMEMBERED AND DISTRIBUTED.
Strategy
Performance
Communities
Practices
Domains
PRACTICE: YOU NEED EXPERIENCE TO PRODUCE USABLE KNOWLEDGE
• ENGAGE PRACTITIONERS IN THE DEVELOPMENT OF THEIR PRACTICE
• WHAT WILL BE PRODUCTIVE IS SPECIFIC TO EACH PRACTICE
• FEW THINGS ENERGIZE A COMMUNITY OF PRACTITIONERS MORE THAN GETTING INTO THE NUTS AND BOLTS OF THE PRACTICE.
LEARNING: PRACTICES REVISITED:WHAT HAVE WE LEARNED?
• PRACTITIONERS LEARN CONSTANTLY ON THE JOB.
• THEY INVENT SOLUTIONS, REFINE SKILLS, AND LEARN FROM MISTAKES.
• THIS LEARNING NEEDS TO BE CAPTURED INTO
REFINED PRACTICES.
Strategy
Performance
Communities
Practices
Domains
Learning
SHARING: COMMUNITIES REVISITED:WHO SHOULD KNOW THIS?
• PROJECT-SPECIFIC LEARNING SHOULD NOT REMAIN LOCAL OR INCIDENTAL.
• PRACTITIONERS CANNOT BE KNOWLEDGE MANAGERS BY THEMSELVES.
• THE VOICE OF THE PRACTITIONER LENDS CREDIBILITY TO KNOWLEDGE ACROSS THE COMMUNITY.
Strategy
Performance
Communities
Practices
Domains
Sharing
Learning
STEWARDING: DOMAINS REVISITED:WHERE DO WE GO NOW?
• THINK ABOUT KNOWLEDGE STRATEGICALLY.
• WATCH FOR GAPS IN KNOWLEDGE THAT IMPACT WORK AND PLAN TO GET IT.
• DUAL FOCUS ON KNOWLEDGE AND WORK GIVES A UNIQUE PERSPECTIVE ON NEW BUSINESS OPPORTUNITIES.
Strategy
Performance
Communities
Practices
Domains
Sharing
Learning
Stewarding
ROLLING THE DOUGHNUT:STRATEGIC KNOWLEDGE MANAGEMENT
• KNOWLEDGE IS THE PROPERTY OF THE PRACTITIONERS.
• MANAGEMENT’S ROLE IS TO MAKE IT POSSIBLE FOR THEM TO BE MANAGERS OF THEIR KNOWLEDGE.
• COMBINED BOTTOM-UP ENTHUSIASM AND TOP-DOWN ENCOURAGEMENT MAKE THE MOST SUCCESSFUL COPS.
Strategy
Performance
Communities
Practices
Domains
Sharing
Learning
Stewarding
ENABLING STRUCTURES
SPONSORSHIP:– MANAGEMENT’S ROLE
RECOGNITION:– PEER– ORGANIZATIONAL
SUPPORT:– ORGANIZATIONAL
REFERENCES
GROENING, M. (CREATOR AND EXECUTIVE PRODUCER). (1989) THE SIMPSONS [TELEVISION SERIES]. LOS ANGELES: FOX BROADCASTING COMPANY.
WENGER, E. (2004, JANUARY-FEBRUARY). KNOWLEDGE MANAGEMENT AS A DOUGHNUT: SHAPING YOUR KNOWLEDGE STRATEGY THROUGH COMMUNITIES OF PRACTICE. IVEY BUSINESS JOURNAL ONLINE. RETRIEVED MARCH 27, 2009 FROM HTTP://WWW.IVEYBUSINESSJOURNAL.COM/VIEW_ARTICLE.ASP?INTARTICLE_ID=465