Knowledge Management
-
Upload
byron-mccullough -
Category
Documents
-
view
55 -
download
4
description
Transcript of Knowledge Management
1
Knowledge Management
2
Knowledge Management
Knowledge management (KM) is a process that helps organizations identify, select, organize, disseminate, and transfer important information and expertise that are part of the organization’s memory.
3
Data, Information & Knowledge
4
Knowledge Management
Knowledge is information that is contextual, relevant, and actionable. Tacit knowledge is usually in the
domain of subjective, cognitive, and experiential learning.
Explicit knowledge deals with more objective, rational, and technical knowledge.
5By Nonaka and Takeuchi, 1995
6
Knowledge-based Economy
Rapid changes in the business environment cannot be handled in traditional ways.
Firms are much larger, with higher turnover and require better tools for collaboration, communication, and knowledge sharing.
Firms must develop strategies to sustain competitive advantage by leveraging their intellectual assets for optimum performance.
Managing knowledge is now critical for firms spread out over wide geographical areas, and for virtual organizations.
7
Sharing Knowledge Some reasons people are reluctant to
share knowledge include; No skill in knowledge management techniques. Willing to share, but not enough time to do so. Don’t understand knowledge management and
benefits. Lack of appropriate technology. No commitment from senior managers. No funding for knowledge management. Culture does not encourage knowledge sharing.
8
Organization Culture The ability of an organization to learn, develop
memory, and share knowledge is dependent on its culture. Culture is a pattern of shared basic assumptions.
Over time organizations learn what works and what doesn’t work. As the lessons become second nature, they become part of the organizational culture.
Generally when a technology project fails, it is because the technology does not match the organization’s culture.
9
The Knowledge Management Cycle
1. Create knowledge
2. Capture knowledge
3. Refine knowledge
4. Store knowledge
5. Manage knowledge
6. Disseminate knowledge
10
The Knowledge Management Cycle (cont.)
11
Knowledge Repositories Databases. It is
possible to structure part of a knowledge repository as a database.
Data warehouses, large repositories of important data, can also be used for knowledge management, especially in conjunction with customer relationship management (CRM) systems.
12
KM & Information TechnologiesThe KMS challenge is to identify and integrate
the following three technologies to meet the KM needs of an organization.
Communication technologies allow users to access needed knowledge, and to communicate with each other--especially with experts.
Collaboration technologies provide the means to perform group work.
Storage technologies use a database management system to capture, store and manage knowledge.
13
Knowledge Management Benefits
Reduction in loss of intellectual capital when people leave the company
Reduction in costs by decreasing the number of times the company must repeatedly solve the same problem
Economies of scale in obtaining information from external providers
Reduction in redundancy of knowledge-based activities
Increase in productivity by making knowledge available more quickly & easily
Increase in employee satisfaction by enabling greater personal development and empowerment
Strategic competitive advantage in the marketplace
14
Managerial Issues: Integration Since a KM system is an enterprise system, it must
be integrated with other enterprise and information systems in an organization.
The most important systems to integrate with are; Decision Support Systems Artificial Intelligence Databases and Information Systems Customer Relationship Management Systems Supply Chain Management Systems Corporate Intranets and Extranets