KEYNOTESPEAKER

Sandra Navidi,

US-Financial-Expert

Jürgen T. Knauf

1. Real virtual networking

Each participant is an avatar and

can contact others

2. No travel

Anyone worldwide can participate in this conference

3. All live!

Nothing's off the hook. Everything takes place live and interactive

ADVANTAGES

PROGRAMME

CountdownC I O S T R E A M ( g e r m a n )

Brain-Topic: Der Weg zu ITSM ist aktives Change-Management

Michael Jost

I N T E R N A T I O N A L S T R E A M

Brain-Topic: How to enable a sustainable business in a complex digital era

Roman Jouravlev

V E N D O R & C U S T O M E R S T R E A M

Several Vendor Presentations

C I O S T R E A M ( g e r m a n )

Brain-Topic: Als Service Broker überleben im digitalen Wandel

Peter Bergmann

I N T E R N A T I O N A L S T R E A M

Brain-Topic: Integrated Management Systems: Get the most out of your ITSM towards ISO 27001 Compliance

Marc Aurel Schubert

V E N D O R & C U S T O M E R S T R E A M

Several Vendor Presentations

PROGRAMME

Countdown

PROGRAMME

CountdownC I O S T R E A M ( g e r m a n )

Brain-Topic: The 5 biggest Challenges

Michael Simon

I N T E R N A T I O N A L S T R E A M

Brain-Topic: Managing Knowledge for Digital Transformation

Kai Altenfelder

V E N D O R & C U S T O M E R S T R E A M

Several Vendor Presentations

PROGRAMME

Night Shift to Brain Shift

C I O S T R E A M ( g e r m a n )

Black-Topic: Vom Klemmbrett zum Tablet – die digitale Transformation der BBU

Helmut Schindlwick

I N T E R N A T I O N A L S T R E A M

Black-Topic: ITSM by Greenfield-Approach

Andreas Dietrich

V E N D O R & C U S T O M E R S T R E A M

Several Vendor Presentations

PROGRAMME

Night Shift to Brain Shift

C I O S T R E A M ( g e r m a n )

Roundtable:

Timo König (Moderation)

I N T E R N A T I O N A L S T R E A M

Roundtable: Targets of ITSM by CIO

Lars Wentorp (Moderation)

V E N D O R & C U S T O M E R S T R E A M

Several Vendor Presentations

PROGRAMME

Night Shift to Brain Shift

C I O S T R E A M ( g e r m a n )

Black-Topic: ITSM - the radical change in AöR.

Stefan Smers

I N T E R N A T I O N A L S T R E A M

Black-Topic: ITIL 4 – Create value through active collaboration and service relationship

Peter Samulat

V E N D O R & C U S T O M E R S T R E A M

Several Vendor Presentations

PROGRAMME

KEYNOTE/ENDigital Big Bang: The Transformative Power of Artificial Intelligence

Sandra Navidi, US-Financialexpert

PROGRAMME

KEYNOTE/DEIf Buddha was CIO

Jürgen T. Knauf

PROGRAMME

Sunrise C I O S T R E A M ( g e r m a n )

White-Topic: INTRALOGISTIC: ITSM beginnt schon im Projekt

Werner Koudelka

I N T E R N A T I O N A L S T R E A M

White-Topic: How to run IT successfully without a budget

Robert Sieber

V E N D O R & C U S T O M E R S T R E A M

Several Vendor Presentations

PROGRAMME

Sunrise C I O S T R E A M ( g e r m a n )

White Topic: Extensive transformation of IT in a traditional family business

Max Killinger

I N T E R N A T I O N A L S T R E A M

White-Topic: n.n.

Jürgen Mühlbauer

V E N D O R & C U S T O M E R S T R E A M

Several Vendor Presentations

PROGRAMME

Sunrise C I O S T R E A M ( g e r m a n )

White Topic: Formalisierung des IT-Service: Cyber-Angriffsabwehr auf Universitäten und Forschungseinrichtungen

Prof. Dr. Udo Kebschull

I N T E R N A T I O N A L S T R E A M

White-Topic: Importance of DevOps Approaches for IoT in your ITSM landscape

Norman Merten

V E N D O R & C U S T O M E R S T R E A M

Several Vendor Presentations

PROGRAMME

Sunrise C I O S T R E A M ( g e r m a n )

White Topic: Service Management in der IT einer Bank mitAtlassian Tools

Jürgen Dierlamm

I N T E R N A T I O N A L S T R E A M

White-Topic: Scaled agile Framework (SAFe) and ITSM: The Beauty and the Beast?

Almudena Rodriguez

V E N D O R & C U S T O M E R S T R E A M

Several Vendor Presentations

PROGRAMME

SunriseS U R P R I S E I N T E R V I E W

& I T S M - H o r i z o n