ISO TS 16949 and the Auto Industry

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ISO/TS 16949 & the

Automotive Industry

Wrong Publicity = Damage

Automobile recalls can damage a company's reputation &

sales • Public image takes a beating

Toyota – recalled floor mats, sticky accelerator pedals,

brake lights & airbags…

Many foreign & U.S. automakers have had to deal

with recalls affecting hundreds of thousands of vehicles

Total Quality Management (TQM)

Began in Japan • W. Edwards Demming and other TQM

pioneers brought new quality standards;

the quality management revolution began

Revolution Moved Around the

Globe • ISO: 9001:2008 is the global quality

standard

Quality Standards – Many Variations

Specific industries have customized the quality

management system

ISO/TS 16949:2009

• Latest version for the automotive industry sector

• Specific quality requirements for the application of ISO 9001:2008

Standard applies to:

• Manufacturers (e.g. GM, Ford, Toyota)

• Automotive parts/supplies/materials providers

• Auto-related services

The Blame Game

Faulty Assembly?

Production?

Parts?

Not simple to pinpoint

the cause • Thousands of parts &

processes

• Vehicle assembly system &

subsystems

Wide variety of

suppliers • Domestic & international

Supply Chain Management

Well-defined,

documented &

controlled quality

management system

• Should exist at each step in the

automotive process

• Inspection programs are not

enough… no matter how

sophisticated

Critical to

producing a

quality product

ISO/TS 16949:2009

Replaced 2002 version

Emphasizes: • Continuous improvement

• Elimination of variation, defects & waste in production & supply chain

Components of ISO 9001:2008 • Quality system training can vary from operator to operator & includes

employee job skills

No Quality Management? The Price…

Assembly lines running 24/7 • Defective parts or variation in assembly results in:

• Lost money

• Lost production time

• Decreased customer satisfaction

• Poor quality

• Defective final products

• Recalls

• Exposure to liability

• Negative publicity

Automotive Supply Chain

ISO 16949:2009 is generally required • For suppliers to automotive OEMs

• ISO 9001:2008 quality system certification - optional for many industries

Using suppliers without ISO certification weakens

supply chain integrity

Quality of end product is compromised

OEM & Supplier Requirements

Use a process approach to

quality • Verified & current procedures

• Proper documentation & records

• Available to all end users in production

process & supply chain

OEM & Supplier Requirements

Take a proactive approach to customer satisfaction • Define customer requirements

• Build safety/reliability vs. fixing problems later

Emphasize continuous improvement • Everyone’s responsibility

• Best ideas may come from those who do the work every day

• Includes corrective & preventative action, plus proactive approaches

• Will minimize or eliminate need for corrective action & repeat problems

Achieving Automotive Quality

ISO/TS 16949 certification

is 1st step

Next: ensure all OEM

suppliers are certified

Manage & continuously

improve quality

management systems

Listen to customer

requirements; exceed

customer expectations

Keep automotive

manufacturers off the

recall list – and drivers

safely on the road

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ISO TS 16949 and the Auto Industry

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Transcript of ISO TS 16949 and the Auto Industry