Internal Quality Audit Checklist ISO 13485:2003 & ISO 9001:2000
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Transcript of Internal Quality Audit Checklist ISO 13485:2003 & ISO 9001:2000
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QUALITY SYSTEM AUDIT CHECKLIST: ISO 9001:2000 & ISO 13485:2003
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Instructions And Notes:
This checklist is set up to evaluate a quality system against two possible specifications, ISO 9001:2000 or ISO 13485:2003. Check the appropriate box under Quality System on page 1. If the quality system being evaluated is not designed to be compliant with one of these
specifications, check Other, note the specification it is compliant to, and use the checklist for ISO 9001:2000.
Items with an in the paragraph column denote an item where a record is mandatory per ISO 9001:2000 or ISO 13485:2003. The organization may define other documents as quality records in addition to these for a variety of reasons. All quality records should be
retained per a definite schedule, available for review, and meet the other requirements of question 6.
Questions 8 and 9 must be asked of Top Management. These are denoted in bold italics to provide a visual cue of this requirement.
Certain questions require a description or explanation rather than a yes/no check box. These should be completed and not left blank.
Most questions provide a spot for notes or comments. However, the back of each page may be used for more detailed notes. If this is done, the question number that the notes on the back refer to must be recorded!
Question 11 should be asked of numerous people and an overall judgment formed about the effectiveness of the communication of the quality policy.
Any portions of section 7 deemed N/A must be excluded in the scope statement of the organizations QA Manual. Unless specifically excluded in the QA Manual, it must apply.
Some questions listed are unique to or not applicable to ISO 13485:2003; because they either exceed ISO 9001:2000, or are not applicable to medical devices. Items unique to ISO 13485:2003 have both the paragraph numbers and the requirements enclosed in a grey box, and are
printed in a sans serif font. For example:
4.2.4 Note: Record retention is lifetime of the product, but no less than two years after product release.
When auditing to ISO 9001:2000, the sections applicable only to ISO 13485:2003 (items in grey boxes) may be ignored. In some cases, but
not all, N/A is added to clarify intent/necessity of an item. When used, the N/A designation is in addition to the text being in grey boxes.
JocelyneWrightHighlight
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QUALITY SYSTEM AUDIT CHECKLIST: ISO 9001:2000 & ISO 13485:2003
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Company Audited: _____________________________________________________________ Date: ______________________________
Company Contact(s): Quality System: (check one)
ISO 9001:2000 ISO 13485:2003
AMS Auditor(s): Other _____________________
Applies To:
No. 9001 13485 Question Response / Notes
1 4.1 4.1 Does a written QA Manual exist? Yes date of latest revision: No
2 4.2.2 4.2.2 Does the Scope statement take any
exceptions to the base specification?
Yes Is the justification adequate? Yes No
No, all sections apply.
3 4.1 4.1 Are any production processes
outsourced?
If yes, are the processes documented
and otherwise controlled?
Are outsourced processes verified?
Yes No
Yes No If yes, how?
Yes No If yes, how?
4 4.2.1 4.2.1 Is there a documented quality policy?
Are the following required procedures
documented?
Document Control
Control of Records
Internal Audits
Control of Nonconformity
Corrective Action
Yes No
Check box if each exists; record procedure # and revision date of current
procedure:
#: Revision date:
#: Revision date:
#: Revision date:
#: Revision date:
#: Revision date:
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QUALITY SYSTEM AUDIT CHECKLIST: ISO 9001:2000 & ISO 13485:2003
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Preventive Action #: Revision date:
Applies To:
No. 9001 13485 Question Response / Notes
5 4.2.1
&
4.2.4
4.2.1
&
4.2.4
4.2.4
Are Quality Records maintained per
the documented procedure?
Note: The record type may vary by
business and industry.
List key types of records retained.
Note: Record retention is lifetime of the product, but no less than two years after product release.
Record: Retention Period: Kept?
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
6 4.2.3 4.2.3
4.2.3
Are controlled documents:
Approved prior to release?
Re-approved after revision?
Revision level identified on the document?
Available at the point of use?
Legible and readily identifiable?
Destroyed or suitably identified once obsolete?
Is approval done by the original approving function, or a designated function with access to pertinent background information?
Is the retention period for at least one copy of obsolete test and manufacturing documents defined to be the lifetime of the product, but no less than two years?
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
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QUALITY SYSTEM AUDIT CHECKLIST: ISO 9001:2000 & ISO 13485:2003
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Applies To:
No. 9001 13485 Question Response / Notes
7 4.2.4 4.2.4 Are quality records:
Legible?
Identifiable?
Retrievable?
Protected during storage to prevent/minimize degradation?
Are appropriate records retained?
Note: The record type may vary by
business and industry.
Yes No
Yes No
Yes No
Yes No
Yes No
8 5.1 5.1 Has / does Top Management:
Conduct periodic QMS reviews?
Have a written quality policy?
Defined objectives?
Ensure the availability of resources?
Communicate the above items?
Note: Questions in bold italics are to be asked of Top Management.
Yes No
Yes No
Yes No
Yes No
Yes No
9 5.2 5.2
N/A
How does Top Management ensure a
customer requirements are met?
Do these activities enhance customer
satisfaction?
Note: Enhancing customer
satisfaction is not a requirement of ISO 13485:2003.
Describe:
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QUALITY SYSTEM AUDIT CHECKLIST: ISO 9001:2000 & ISO 13485:2003
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Applies To:
No. 9001 13485 Question Response / Notes
10 5.3
N/A
5.3
Does the quality policy wording
include:
Note: Exact wording may vary.
Commitment to continuous or continual improvement?
Commitment to meeting requirements (stated, implied,
customer, regulatory, etc.)
Commitment to maintain the effectiveness of the QMS?
Is the quality policy reviewed
periodically for suitability?
Is the quality policy communicated to
and understood by employees?
Note: Response to the last two
questions should include some
elements of the quality policy.
Yes No
Yes No
Yes No Note: If this question applies, then the first bullet in this question does not apply.
Yes No
Note number of employees asked and the number that can not answer the
following questions: number asked # without answer
What is the quality policy?
What does it mean to you?
How does it affect your job?
11 5.4 Is there evidence of defined quality
objectives?
Yes No
12 5.4.1
Are the objectives:
Established for relevant functions?
Established at relevant levels?
Measurable?
Consistent with the quality policy?
Yes No
Yes No
Yes No
Yes No
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QUALITY SYSTEM AUDIT CHECKLIST: ISO 9001:2000 & ISO 13485:2003
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Applies To:
No. 9001 13485 Question Response / Notes
13 5.4.2 Have the objectives and other planning
been documented?.
Are changes to the QMS made in a
controlled manner?
Yes No
Yes No
14 5.5.1
5.5.1
Are responsibilities defined and
communicated?
Has the interrelation of all personnel who manage, perform and verify work affecting quality been established? Does quality have the independence and authority to perform their tasks?
Yes No Explain below:
Yes No
Yes No
15 5.5.2
5.5.2
Has / does a Management
Representative:
Been designated?
Report to Top Management about QMS performance?
Ensure the awareness of regulatory and customer requirements?
Note: Regulatory requirements apply only to ISO 13485:2003.
Yes No Name:
Yes No
Yes No If yes, explain how:
16 5.5.3 5.5.3 Have effective communications been
established within the company?
Yes No If yes, list Examples:
17 5.6.1 5.6.1 Does Management review include:
Quality Policy?
Quality objectives?
Opportunities for improvement? 17 continues on next page
Yes No
Yes No
Yes No
17 continues on next page
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Applies To:
No. 9001 13485 Question Response / Notes
17
cont
5.6.1
cont
5.6.1
cont
Is Management Review performed at
planned intervals?
Yes No
18 5.6.2
5.6.2
Does input to Management Review
include:
Results of audits:
o internal
o external
Customer feedback?
Process performance and product conformity?
Status of preventive and corrective actions?
Follow up actions from previous Management Reviews?
Significant changes that could affect the QMS?
Recommendations for improvement?
New or revised regulatory requirements.
Note: All items are required.
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
19 5.6.3
5.6.3 Is there evidence of documented
review output (minutes, memo, etc.)?
If yes, does it include decisions/actions
related to:
Improvement in the effectiveness of the QMS?
19 Continues on next page
Yes No
Yes No
19 Continues on next page
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No. 9001 13485 Question Response / Notes
19
cont
5.6.3
cont
5.6.3
Improvements needed to maintain the effectiveness of the QMS?
Product improvements?
Resource needs?
Yes No
Yes No
Yes No
20 6.1
6.1
Does the company determine and
provide needed resources to:
Continually improve the effectiveness of the QMS?
Ensure customer satisfaction is enhanced?
Maintain the effectiveness of the QMS?
Meet regulatory and customer requirements?
Yes No
Yes No
Yes No
Yes No
21 6.2.1 6.2.1 Are personnel performing work
affecting product quality competent
based on one or more of:
Education?
Training?
Skills?
Experience?
Yes No
Yes No
Yes No
Yes No
22 6.2.2
6.2.2 How has the organization:
Determined the necessary competency for personnel?
Provided training?
Evaluated the effectiveness of its actions?
Ensured personnel are aware of their roles in the QMS?
Maintained training records
Yes No
Yes No
Yes No
Yes No
Yes No
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Applies To:
No. 9001 13485 Question Response / Notes
23 6.3 6.3
6.3
Does the organization determine,
provide, and maintain adequate:
buildings & facilities
process equipment
supporting services
Have documented requirements established for maintenance activities, including their frequency, when such activities or lack thereof can affect product quality?
Yes No
Yes No
Yes No
Yes No
24 6.4 6.4
6.4
Is the work environment adequate for
product quality & conformity?
Note: Worker comfort/safety are not a
requirement.
Have requirements for health, cleanliness and clothing of personnel been established where contact between personnel and the product or work environment could adversely affect product quality? Are work environment conditions monitored and controlled per documented procedures where work environment conditions may affect product quality? Have personnel that are required to work temporarily under special environmental conditions within the work environment appropriately trained or supervised by a trained person?
24 Continues on next page
Yes No
Yes No
Yes No
Yes No
24 Continues on next page
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Applies To:
No. 9001 13485 Question Response / Notes
24
cont
6.4 cont
If appropriate, have special arrangement been established and documented for the control of contaminated or potentially contaminated product to prevent contamination of the other product, the work environment or personnel?
Yes No
25 7.1
7.1
7.1
Are realization processes documented?
Has the organization determined (as
appropriate):
Product requirements and quality objectives?
Have processes been established to the appropriate level? (by part
number if necessary)
Verification and validation activies such as monitoring, inspection, test
activities, etc?
Product and/or process conformance records?
Have requirements for risk management throughout product realization been documented?
Are records of risk management retained?
Yes No N/A
Yes No N/A
Yes No N/A
Yes No N/A
Yes No N/A
Yes No Yes No
26 7.2.1 7.2.1 Has the organization determined:
Specified product requirements (including delivery and post
delivery activities)?
26 Continues on next page
Yes No N/A
26 Continues on next page
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Applies To:
No. 9001 13485 Question Response / Notes
26
cont
7.2.1
cont
7.2.1
cont Requirements not specified by the
customer, but necessary for
intended use?
Statutory/regulatory requirements? Additional requirements?
Yes No N/A
Yes No N/A
Yes No N/A
27 7.2.2
7.2.2
7.2.2
Are product requirements reviewed
before:
Submitting quotes?
Accepting orders and change orders?
Does the review ensure:
Product/service requirements are defined?
Product requirements are documented?
Requirements differing from those previously stated are resolved?
The company has the ability to meet the requirements?
Confirmation of requirements (i.e. no verbal orders)?
Are records of review available?
Yes No N/A
Yes No N/A
Yes No N/A
Yes No N/A
Yes No N/A
Yes No N/A
Yes No N/A
Yes No N/A
28 7.2.3 Established communications with
customers relating to:
Product information?
28 Continues on next page
Yes No N/A
28 Continues on next page
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Applies To:
No. 9001 13485 Question Response / Notes
28
cont
7.2.3
cont
7.2.3
Cont
7.2.3
Inquiries, contracts & amendments?
Customer feedback & complaints?
Advisory notices?
Yes No N/A
Yes No N/A
Yes No N/A
Note: Design & development requirements (section 7.3) are not a part of this audit checklist.
29 7.4.1
7.4.1
7.4.1
Are Purchasing processes controlled?
Have documented procedures been established to ensure purchased product conforms to specified purchase requirements?
Does the type and extent of control
depend upon the effect of subsequent
realization processes?
Are Suppliers selected based upon their
ability to supply product to the
companys requirements?
Are supplier selection records
maintained?
Are the following defined:
Selection criteria?
Evaluation criteria?
Frequency of re-evaluation?
Yes No N/A
Yes No N/A
Yes No N/A
Yes No N/A
Yes No N/A
Yes No N/A
Yes No N/A
Yes No N/A Frequency:
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Applies To:
No. 9001 13485 Question Response / Notes
30 7.4.2 7.4.2
7.4.2
Is information used to purchase items
sufficient to describe the product?
Do Purchasing documents include (if
appropriate):
Requirements for approval of product, processes, and equipment?
Personnel qualification?
Quality Management Systems requirements?
Are purchasing documents ensured to
be adequate prior to communication to
the supplier?
Has the organization maintained Purchasing information and records to maintain applicable traceability requirements in 7.5.3.2?
Yes No N/A
Yes No N/A
Yes No N/A
Yes No N/A
Yes No N/A
Yes No N/A
31 7.4.3 7.4.3
7.4.3
Is purchased product identified and
inspected or verified prior to use?
If source inspection is performed, have
procedures for it been defined?
Are records of verification maintained?
Yes No N/A
Yes No N/A
Yes No N/A
32 7.5.1 7.5.1.1 As applicable, are product and/or
services controlled by:
Defined product characteristics?
Work instruction availability?
32 Continues on next page
Yes No N/A
Yes No N/A
32 Continues on next page
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32
cont
7.5.1
cont
7.5.1.1 cont
7.5.1.1
Availability of documented procedures, documented requirements, work instructions, and reference materials and reference measurement procedures?
Suitable equipment?
Appropriate measuring devices?
Activities are monitored and measured?
Implemented release, delivery and post delivery activities?
Implementation of defined operations for labeling and packaging?
Have records of each batch of medical devices been created and maintained? Do they include:
Traceability per 7.5.3?
Identify the amount manufactured?
Identify the amount approved for distribution?
Are batch records verified and approved?
Yes No N/A
Yes No N/A
Yes No N/A
Yes No N/A
Yes No N/A
Yes No N/A
Yes No N/A Note: A batch may be a single medical device. Yes No N/A Yes No N/A Yes No N/A
Yes No N/A
33
N/A 7.5.1.2
Have requirements for product cleanliness been established if:
Product is cleaned by the organization prior to sterilization and/or its use?
33 Continues on next page
Yes No N/A
33 Continues on next page
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Applies To:
No. 9001 13485 Question Response / Notes
33 cont
N/A 7.5.1.2
Product is supplied non-sterile to be subjected to a cleaning process prior to sterilization and/or its use?
Product is supplied to be used non-sterile and its cleanliness is of significance in use?
Process agents are to be removed from product during manufacture?
If appropriate, has the organization established documented requirements which contain acceptance criteria for installing and verifying installation of the medical device? If the customer requirements allow installation by other than the organization, have documented installation and verification requirements been supplied? Are records of installation and verification performed by its organization or authorized agent maintained? If servicing is a specified requirement, have documented procedures, work instructions, and reference materials and reference measurement procedures been established for performing servicing activities and verifying servicing activities meet requirements? 33 Continues on next page
Yes No N/A Yes No N/A
Yes No N/A
Yes No N/A
Yes No N/A
Yes No N/A
Yes No N/A
33 Continues on next page
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Applies To:
No. 9001 13485 Question Response / Notes
33 cont
N/A 7.5.1.2
Are records of installation and verification performed by the organization or its authorized agent maintained? Are records of process parameters maintained for the sterilization process for each batch of product sterilized?
If yes, are the records traceable to each batch of devices?
Yes No N/A Yes No N/A
Yes No N/A
34 7.5.2
7.5.2
7.5.2.1
Are processes validated by one or more
methods listed below:
Established review and approval of processes?
Approval of equipment and qualification of personnel?
Are processes, where the output can not be subsequently monitored
or measured, validated and records
kept?
Is the possible necessity of re-validation considered?
Has the organization established documented procedures for validation of software (and changes to such software or its application) for production and service that affect the ability of the product to conform to specified requirements? 34 Continues on next page
Yes No N/A
Yes No N/A
Yes No N/A
Yes No N/A
Yes No N/A
34 Continues on next page
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No. 9001 13485 Question Response / Notes
34
cont
7.5.2.1 Cont
Is such software validated prior to initial use? Are records of validation retained? Have documented procedures been established for sterilization processes? Are sterilization processes validated prior to initial use? Are records of validation retained?
Yes No N/A Yes No N/A
Yes No N/A
Yes No N/A
Yes No N/A
35 7.5.3
7.5.3.1
7.5.3.2
Is product identified throughout its
realization?
Does a documented procedure exist for product identification? Is there a documented procedure to ensure that medical devices returned to the organization are identified and distinguished form conforming product?
Has a documented procedure defining the extent of product traceability and the records required been established?
Where traceability is a requirement, is
the unique identification of product
controlled and recorded?
35 Continues on next page
Yes No N/A
Yes No N/A
Yes No N/A
Yes No N/A
Yes No N/A
35 Continues on next page
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No. 9001 13485 Question Response / Notes
35
cont
7.5.3
cont 7.5.3.2 cont
7.5.3.3
If components, materials and work environments could cause the medical device not to satisfy its specified requirements, have these been defined for inclusion in traceability records? Does the organization require that its agents or distributors maintain records of the distribution of medical devices to allow traceability? Are such records available for inspection? Do the records include the name and address of the shipping package consignee?
Are the monitoring and measurement
status of the product identified? To ensure that only product that has passed all required inspections and tests (or released under an authorized concession) has been dispatched, used or installed, is product status maintained throughout:
Production?
Storage?
Installation?
Servicing?
Yes No N/A Yes No N/A
Yes No N/A
Yes No N/A
Yes No N/A
Yes No N/A Yes No N/A Yes No N/A Yes No N/A
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Applies To:
No. 9001 13485 Question Response / Notes
36 7.5.4
7.5.4 Has a standard confidentiality
agreement been signed?
Is AMS supplied property supplied?
If yes, is it properly:
Identified?
Protected?
Maintained?
Is lost/damaged AMS property
recorded and reported?
Yes No N/A
Yes No N/A
Yes No N/A
Yes No N/A
Yes No N/A
Yes No N/A
37 7.5.5 7.5.5 Do shelf life requirements apply?
If yes, are they followed?
Does a procedure exist covering
internal processing and delivery
regarding:
Preserv. of product conformity?
Identification?
Handling?
Packaging?
Storage?
Protection? If yes, does it apply to constituent parts
of products?
Yes No N/A
Yes No N/A
Yes No N/A
Yes No N/A
Yes No N/A
Yes No N/A
Yes No N/A
Yes No N/A
Yes No N/A
38
7.6
N/A
7.6
7.6
Are appropriate product/process
measurements identified?
Are calibration procedures documented?
Are proper measurement devices used? 38 Continues on next page
Yes No N/A
Yes No N/A
Yes No N/A 38 Continues on next page
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No. 9001 13485 Question Response / Notes
38
cont
7.6
cont
7.6
cont
Are measurement devices calibrated at
specified intervals?
Are results of calibrations recorded?
Are calibrations traceable to NIST?
If not, is the basis of calibration
recorded?
Are items positively identified?
Are items safeguarded against
unauthorized adjustment?
Protected from damage during
handling, maintenance & storage?
Are measurement results since the last
calibration assessed if the current
calibration is out of tolerance?
Is appropriate corrective action
taken?
Is software used for monitoring and
measurement of requirements is
confirmed to satisfy the intended
application prior to initial use and re-
confirmed as necessary?
Yes No N/A
Yes No N/A
Yes No N/A
Yes No N/A
Yes No N/A
Yes No N/A
Yes No N/A
Yes No N/A
Yes No N/A
Yes No N/A
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No. 9001 13485 Question Response / Notes
39 8.1
N/A
8.1
N/A
8.1
Has the Organization planned and
implemented a system for monitoring,
measurement analysis, and
improvement processes to:
Demonstrate product conformity?
Ensure QMS conformity?
Continually improve the QMS? Maintain the effectiveness of the
QMS?
Does this include the determination of
appropriate statistical techniques and
the extent of their use?
Yes No
Yes No
Yes No
Yes No
Yes No
40 8.2.1
N/A
Applies
N/A
N/A
8.2.1
Applies
8.2.1
Is customer satisfaction monitored?
Is information relating to whether customer requirements are met monitored?
Have methods for obtaining and using
the information been developed?
Does the company use a documented procedure for a feedback system to provide early warning of quality problems?
If yes, is this information used as an input into the corrective and preventive action processes?
Yes No
Yes No
Yes No
Yes No
Yes No
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No. 9001 13485 Question Response / Notes
41 8.2.2
8.2.2 Are internal audits performed at
planned intervals?
Does the internal audit system:
Assure that the system conforms to the planned implementation and
ISO 9001:2000?
Verify that the system is effectively implemented and maintained?
Consider the results of previous audits?
Factor in the status and importance of the activities and areas to be
audited?
Does a procedure exist that defines:
The audit scope?
Audit Frequency?
Methodologies to be used?
Responsibilities for conducting audits?
Requirements for recording and reporting results to management?
Are audit records maintained?
Are audits conducted by personnel
other than those performing the work?
Have audit personnel been trained in
auditing techniques?
41 Continues on next page.
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
41 Continues on next page.
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No. 9001 13485 Question Response / Notes
41
cont
8.2.2
cont
8.2.2
cont
Is there evidence that corrective action
is taken without undue delay?
Do follow-up actions include:
Verification of actions taken
Reporting to management of the verification results?
Yes No
Yes No
Yes No
42 8.2.3 8.2.3 Have suitable methods for monitoring
and measurement of QMS systems
been determined and applied?
Are QMS processes and procedures
monitored to ensure that requirements
are met?
Is corrective action taken if:
Planned QMS results are not met?
Necessary to assure product conformity?
Yes No A
Yes No
Yes No
Yes No
43 8.2.4
N/A
8.2.4
8.2.4
Are product characteristics monitored
and measured to verify that product
requirements are met?
Are there documented procedures for monitoring product?
Is product verification done at
appropriate stages of the process?
43 Continues on next page.
Yes No
Yes No
Yes No
43 Continues on next page.
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Applies To:
No. 9001 13485 Question Response / Notes
43
cont.
8.2.4
cont.
N/A
N/A
8.2.4
cont.
N/A
8.2.4
Are all verification steps:
Identified and documented to assure that they occur as planned?
Are records of acceptance maintained?
Do the records identify the person
responsible for release?
Is product ever released prior to
completion of all verification
activities?
If yes, under what circumstances?
Does product release and service proceed before the planned arrangements (see 7.1) have been satisfactorily completed? For implantable devices, does the company record the identity of the personnel performing any inspection or testing?
Yes No
Yes No
Yes No
Yes No
Yes No Yes No
Yes No
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Applies To:
No. 9001 13485 Question Response / Notes
44 8.3
N/A
8.3
8.3
How is nonconforming product
handled: (check all used)
Action is taken to eliminate or correct the nonconformity.
Use or acceptance is sought under concession by relevant authority
(including the customer if
applicable).
Taking action to preclude the original use of the product by:
o re-grading product o scrapping product
Authorizing its use, release or acceptance under concession only if regulatory requirements are met?
If yes, are records of the identity of personnel authorizing the concession maintained?
Are all corrected nonconformities re-
verified?
Are records maintained of non-
conformities, including any subsequent
actions taken or concessions?
Are appropriate actions taken if a
nonconformity is discovered after
delivery? Note: describe actions taken.
44 Continues on next page.
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
44 Continues on next page.
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Applies To:
No. 9001 13485 Question Response / Notes
44
cont.
N/A 8.3 cont.
If product is reworked, is the process documented in a work instruction that was authorized and approved using the same procedure as the original work instruction?
If yes, was a determination made and documented of any adverse effect of the rework upon the product?
If yes, was the determination made prior to authorizing the procedure?
Yes No Yes No
Yes No
45 8.4
N/A
N/A
N/A
8.4
8.4
8.4
Does the organization determine,
collect and analyze appropriate data to
provide information about:
QMS suitability and effectiveness?
Customer satisfaction?
Feedback per 8.2.1?
Product conformity?
Characteristics of processes and products, including their trends?
o Including opportunity for preventive actions?
Suppliers? Is there a documented procedure? Are records of the results of the analysis of data kept?
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
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Applies To:
No. 9001 13485 Question Response / Notes
46 8.5.1 N/A
See
46-a
below.
Is continual improvement made
through the use of the following items:
The quality policy Quality objectives Audit results Data analysis Corrective and preventive actions Management review
Describe findings:
46-a N/A
See 46
above.
8.5.1
Has the company identified and implemented changes necessary to ensure and maintain the continued suitability and effectiveness of the QMS through the use of the following: The quality policy Quality objectives Audit results Data analysis Corrective and preventive actions Management review Have documented procedures for the issue and implementation of advisory notices been established?
If yes, are they capable of being implemented at any time?
Are records of all customer complaint investigations maintained? If investigation determines that activities outside the company contributed to the customer complaint, is relevant information exchanged between the two companies involved?
Describe findings: Yes No
Yes No
Yes No
Yes No
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Applies To:
No. 9001 13485 Question Response / Notes
46-a N/A
See 46
above.
8.5.1
For any customer complaints that are not followed up by corrective and/or preventive action:
Was the reason authorized per 5.5.1?
Were records maintained? If reporting of adverse events is required by national or regional regulations, do documented notification procedures exist?
Yes No
Yes No Yes No
47 8.5.2
N/A
N/A
N/A
8.5.2
8.5.2
8.5.2
8.5.2
Does the documented corrective action
procedure include:
Review of nonconformities and customer complaints?
Determining the causes of nonconformities?
Evaluating the need for corrective action to prevent recurrence?
Determining and implementing needed corrective action? o Does this include updating
documentation if appropriate?
Recording results of action taken? o Does this include results of the
investigation?
Review of corrective actions taken? o Does this include effectiveness
of the actions taken?
Are the actions taken appropriate for
the problem encountered?
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No Yes No
Yes No Yes No
Yes No
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Applies To:
No. 9001 13485 Question Response / Notes
48 8.5.3
N/A
N/A
N/A
8.5.3
8.5.3
8.5.3
8.5.3
Does the documented preventive action
procedure include:
Determining potential nonconformities and their causes?
Evaluating the need for preventive action to prevent occurrence?
Determining and implementing needed preventive action? o Does this include updating
documentation if appropriate?
Recording results of actions taken? o Does this include results of the
investigation?
Review of corrective actions taken? o Does this include effectiveness
of the actions taken?
Are the actions taken appropriate for
the potential problems?
Yes No
Yes No
Yes No
Yes No
Yes No Yes No
Yes No Yes No
Yes No
Comments:
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