HxRefactored - Clinovations - Steven Merahn
-
Upload
madpow-health-20 -
Category
Health & Medicine
-
view
80 -
download
0
Transcript of HxRefactored - Clinovations - Steven Merahn
![Page 1: HxRefactored - Clinovations - Steven Merahn](https://reader033.fdocuments.net/reader033/viewer/2022060110/555bd7acd8b42adf478b52f7/html5/thumbnails/1.jpg)
Healthcare Technology
DESIGNING INTERACTIONS THAT MATTER
Steven Merahn, MD Clinovations Center for Population Health Management
![Page 2: HxRefactored - Clinovations - Steven Merahn](https://reader033.fdocuments.net/reader033/viewer/2022060110/555bd7acd8b42adf478b52f7/html5/thumbnails/2.jpg)
![Page 3: HxRefactored - Clinovations - Steven Merahn](https://reader033.fdocuments.net/reader033/viewer/2022060110/555bd7acd8b42adf478b52f7/html5/thumbnails/3.jpg)
![Page 4: HxRefactored - Clinovations - Steven Merahn](https://reader033.fdocuments.net/reader033/viewer/2022060110/555bd7acd8b42adf478b52f7/html5/thumbnails/4.jpg)
![Page 5: HxRefactored - Clinovations - Steven Merahn](https://reader033.fdocuments.net/reader033/viewer/2022060110/555bd7acd8b42adf478b52f7/html5/thumbnails/5.jpg)
5
![Page 6: HxRefactored - Clinovations - Steven Merahn](https://reader033.fdocuments.net/reader033/viewer/2022060110/555bd7acd8b42adf478b52f7/html5/thumbnails/6.jpg)
20th Century Healthcare was all about managing molecules, cells and organs….
21st Century Healthcare Is About Managing Systems:"
Human, Informational, Environmental
![Page 7: HxRefactored - Clinovations - Steven Merahn](https://reader033.fdocuments.net/reader033/viewer/2022060110/555bd7acd8b42adf478b52f7/html5/thumbnails/7.jpg)
![Page 8: HxRefactored - Clinovations - Steven Merahn](https://reader033.fdocuments.net/reader033/viewer/2022060110/555bd7acd8b42adf478b52f7/html5/thumbnails/8.jpg)
![Page 9: HxRefactored - Clinovations - Steven Merahn](https://reader033.fdocuments.net/reader033/viewer/2022060110/555bd7acd8b42adf478b52f7/html5/thumbnails/9.jpg)
![Page 10: HxRefactored - Clinovations - Steven Merahn](https://reader033.fdocuments.net/reader033/viewer/2022060110/555bd7acd8b42adf478b52f7/html5/thumbnails/10.jpg)
![Page 11: HxRefactored - Clinovations - Steven Merahn](https://reader033.fdocuments.net/reader033/viewer/2022060110/555bd7acd8b42adf478b52f7/html5/thumbnails/11.jpg)
![Page 12: HxRefactored - Clinovations - Steven Merahn](https://reader033.fdocuments.net/reader033/viewer/2022060110/555bd7acd8b42adf478b52f7/html5/thumbnails/12.jpg)
![Page 13: HxRefactored - Clinovations - Steven Merahn](https://reader033.fdocuments.net/reader033/viewer/2022060110/555bd7acd8b42adf478b52f7/html5/thumbnails/13.jpg)
![Page 14: HxRefactored - Clinovations - Steven Merahn](https://reader033.fdocuments.net/reader033/viewer/2022060110/555bd7acd8b42adf478b52f7/html5/thumbnails/14.jpg)
![Page 15: HxRefactored - Clinovations - Steven Merahn](https://reader033.fdocuments.net/reader033/viewer/2022060110/555bd7acd8b42adf478b52f7/html5/thumbnails/15.jpg)
Dignity Authen-city Integrity Empathy Sincerity Urgency
Emo$ve Performance
Tac$cal Performance
Efficiency Consistency Availability Reliability
Responsiveness Convenience
Products and Services • Departments • Service Line • Programs • Quality Measures
Channels • Voice • Web • Mobile • Cons-tuency • Events
Products and Services Are Necessary But Not Sufficient…."
![Page 16: HxRefactored - Clinovations - Steven Merahn](https://reader033.fdocuments.net/reader033/viewer/2022060110/555bd7acd8b42adf478b52f7/html5/thumbnails/16.jpg)
![Page 17: HxRefactored - Clinovations - Steven Merahn](https://reader033.fdocuments.net/reader033/viewer/2022060110/555bd7acd8b42adf478b52f7/html5/thumbnails/17.jpg)
“ALL THE BEAUTIFUL SENTIMENTS IN THE WORLD WEIGH LESS THAN A SINGLE LOVELY ACTION”
James Russell Lowell