HxRefactored - Mike Lin + Mary Katica
-
Upload
madpow-health-20 -
Category
Health & Medicine
-
view
703 -
download
0
Transcript of HxRefactored - Mike Lin + Mary Katica
![Page 1: HxRefactored - Mike Lin + Mary Katica](https://reader036.fdocuments.net/reader036/viewer/2022062405/555bd6dcd8b42ae4478b53c6/html5/thumbnails/1.jpg)
Small but mightyexperimenting on behalf of a large organization
1
![Page 2: HxRefactored - Mike Lin + Mary Katica](https://reader036.fdocuments.net/reader036/viewer/2022062405/555bd6dcd8b42ae4478b53c6/html5/thumbnails/2.jpg)
$53.1 billion operating revenue 9.3 million members 174,259 employees 48,701 nurses 16,942 physicians 38 hospitals 618 medical offices
Oregon
California
Washington
Colorado
Georgia
Mid-Atlantic Washington DC, Maryland, Virginia
Hawaii
© 2014, Kaiser Permanente Innovation Consultancy 2
![Page 3: HxRefactored - Mike Lin + Mary Katica](https://reader036.fdocuments.net/reader036/viewer/2022062405/555bd6dcd8b42ae4478b53c6/html5/thumbnails/3.jpg)
© 2014, Kaiser Permanente Innovation Consultancy 3
Started as a team of 3, first of it’s kind experiment.
Still small, but mighty team of ten.
2003 2014
![Page 4: HxRefactored - Mike Lin + Mary Katica](https://reader036.fdocuments.net/reader036/viewer/2022062405/555bd6dcd8b42ae4478b53c6/html5/thumbnails/4.jpg)
Dana: Design Research
Katherine: Architecture
Nicole: Operations
Christi: RN, Hosp Admin
Laura: Design Research
Scott: RN, Clinic Admin
Melissa: UX Design
Mary: Industrial Design
Mike: Brand Strategy
Chris: Process, IT
© 2014, Kaiser Permanente Innovation Consultancy 4
![Page 5: HxRefactored - Mike Lin + Mary Katica](https://reader036.fdocuments.net/reader036/viewer/2022062405/555bd6dcd8b42ae4478b53c6/html5/thumbnails/5.jpg)
2003 Now
Our diverse portfolio
© 2014, Kaiser Permanente Innovation Consultancy 5
Hospital based innovations
Build design capabilities
Insights projects
Behavior change & Total Health
![Page 6: HxRefactored - Mike Lin + Mary Katica](https://reader036.fdocuments.net/reader036/viewer/2022062405/555bd6dcd8b42ae4478b53c6/html5/thumbnails/6.jpg)
Are good at:
• Small, safe steps
• Operations
• Leveraging existing resources
• Convening
© 2014, Kaiser Permanente Innovation Consultancy 6
Large organizations:
Struggle with:
• Risk
• Fresh perspective
• Developing new capabilities
• Agility and speed
![Page 7: HxRefactored - Mike Lin + Mary Katica](https://reader036.fdocuments.net/reader036/viewer/2022062405/555bd6dcd8b42ae4478b53c6/html5/thumbnails/7.jpg)
© 2014, Kaiser Permanente Innovation Consultancy 7
How we help our organization experiment:
Sometimes we need a fresh perspective on a gnarly issue.
Other times, it’s getting something real, quickly on the table.
Other times, it’s about taking the first steps so that others can take a leap.
![Page 8: HxRefactored - Mike Lin + Mary Katica](https://reader036.fdocuments.net/reader036/viewer/2022062405/555bd6dcd8b42ae4478b53c6/html5/thumbnails/8.jpg)
Sometimes we need a fresh perspective on a gnarly issue.
![Page 9: HxRefactored - Mike Lin + Mary Katica](https://reader036.fdocuments.net/reader036/viewer/2022062405/555bd6dcd8b42ae4478b53c6/html5/thumbnails/9.jpg)
2013 COLLABORATION INNOVATION CONSULTANCY
CARE MANAGEMENT INSTITUTE
REDWOODWorkplace Safety Insight ExhibitRedwood: Social Care & Aging Insights
![Page 10: HxRefactored - Mike Lin + Mary Katica](https://reader036.fdocuments.net/reader036/viewer/2022062405/555bd6dcd8b42ae4478b53c6/html5/thumbnails/10.jpg)
Workplace Safety!Exploratorium
Designed a space to safely congregate and playfully interact with the sensitive and sometimes controversial Workplace Safety insights. Invite
InteractionEncourage Connection Inspire Exploration Celebrate
Culture
© 2014, Kaiser Permanente Innovation Consultancy 10
![Page 11: HxRefactored - Mike Lin + Mary Katica](https://reader036.fdocuments.net/reader036/viewer/2022062405/555bd6dcd8b42ae4478b53c6/html5/thumbnails/11.jpg)
See your organizational partners as evangelists.Don’t just give them an insights doc. Give them things they need to move the organization.
© 2014, Kaiser Permanente Innovation Consultancy 11
![Page 12: HxRefactored - Mike Lin + Mary Katica](https://reader036.fdocuments.net/reader036/viewer/2022062405/555bd6dcd8b42ae4478b53c6/html5/thumbnails/12.jpg)
Start the story telling early.
Don’t wait for the deliverable. Shifts in outlook take time.
© 2014, Kaiser Permanente Innovation Consultancy 12
![Page 13: HxRefactored - Mike Lin + Mary Katica](https://reader036.fdocuments.net/reader036/viewer/2022062405/555bd6dcd8b42ae4478b53c6/html5/thumbnails/13.jpg)
Other times, it’s getting something real quickly on the table.
![Page 14: HxRefactored - Mike Lin + Mary Katica](https://reader036.fdocuments.net/reader036/viewer/2022062405/555bd6dcd8b42ae4478b53c6/html5/thumbnails/14.jpg)
Healthy Families
Just home screen. Project Move: Resource Locator Annual Make-A-Thon
Patient Room of the Future
![Page 15: HxRefactored - Mike Lin + Mary Katica](https://reader036.fdocuments.net/reader036/viewer/2022062405/555bd6dcd8b42ae4478b53c6/html5/thumbnails/15.jpg)
Project Move !Resource Locator
Build to learn and show our organization the possibilities. This pilot leverages local resources to inspire our member’s to move more.
© 2014, Kaiser Permanente Innovation Consultancy 15
Set time to explore
Start small to prove value
Pull don’t push
![Page 16: HxRefactored - Mike Lin + Mary Katica](https://reader036.fdocuments.net/reader036/viewer/2022062405/555bd6dcd8b42ae4478b53c6/html5/thumbnails/16.jpg)
Be strategic with your discretionary time.
Take advantage of things you have complete control over.
© 2014, Kaiser Permanente Innovation Consultancy 16
![Page 17: HxRefactored - Mike Lin + Mary Katica](https://reader036.fdocuments.net/reader036/viewer/2022062405/555bd6dcd8b42ae4478b53c6/html5/thumbnails/17.jpg)
Show, don’t tell. And involve them in the raw stuff - so that they can understand the process.
© 2014, Kaiser Permanente Innovation Consultancy 17
![Page 18: HxRefactored - Mike Lin + Mary Katica](https://reader036.fdocuments.net/reader036/viewer/2022062405/555bd6dcd8b42ae4478b53c6/html5/thumbnails/18.jpg)
Other times, it’s about taking the first steps, so that others can take a giant leap.
![Page 19: HxRefactored - Mike Lin + Mary Katica](https://reader036.fdocuments.net/reader036/viewer/2022062405/555bd6dcd8b42ae4478b53c6/html5/thumbnails/19.jpg)
Innovation Catalysts: building capabilitiesNKEplus: human-centered implementation
![Page 20: HxRefactored - Mike Lin + Mary Katica](https://reader036.fdocuments.net/reader036/viewer/2022062405/555bd6dcd8b42ae4478b53c6/html5/thumbnails/20.jpg)
9
Designed a human-centered approach to implementing and spreading a service design concept in the hospital setting that focused on people & practice, not just the ideas.
NKEplus (Nurse Knowledge Exchange)
© 2014, Kaiser Permanente Innovation Consultancy 20
First hand experimentation
Shared understanding
Customization and ownership
Celebrate small successes
![Page 21: HxRefactored - Mike Lin + Mary Katica](https://reader036.fdocuments.net/reader036/viewer/2022062405/555bd6dcd8b42ae4478b53c6/html5/thumbnails/21.jpg)
If you’re gonna play. Really play.
Don’t stop at your first solution.
© 2014, Kaiser Permanente Innovation Consultancy 21
40+ approaches and
tools
4 key approaches
for scale.
![Page 22: HxRefactored - Mike Lin + Mary Katica](https://reader036.fdocuments.net/reader036/viewer/2022062405/555bd6dcd8b42ae4478b53c6/html5/thumbnails/22.jpg)
Set the conditions.Embrace humble beginnings.
© 2014, Kaiser Permanente Innovation Consultancy 22
![Page 23: HxRefactored - Mike Lin + Mary Katica](https://reader036.fdocuments.net/reader036/viewer/2022062405/555bd6dcd8b42ae4478b53c6/html5/thumbnails/23.jpg)
© 2014, Kaiser Permanente Innovation Consultancy 23
What large organizations need:
Sometimes we need a fresh perspective on a gnarly issue.
Other times, it’s getting something real, quickly on the table.
Other times, it’s about taking the first steps so that others can take a leap.
![Page 24: HxRefactored - Mike Lin + Mary Katica](https://reader036.fdocuments.net/reader036/viewer/2022062405/555bd6dcd8b42ae4478b53c6/html5/thumbnails/24.jpg)
Parting Thoughts
![Page 25: HxRefactored - Mike Lin + Mary Katica](https://reader036.fdocuments.net/reader036/viewer/2022062405/555bd6dcd8b42ae4478b53c6/html5/thumbnails/25.jpg)
Recognize the latent needs of the humans in a large organization.
© 2014, Kaiser Permanente Innovation Consultancy 25
![Page 26: HxRefactored - Mike Lin + Mary Katica](https://reader036.fdocuments.net/reader036/viewer/2022062405/555bd6dcd8b42ae4478b53c6/html5/thumbnails/26.jpg)
Create pull. And create things that allow others to create pull on your behalf.
© 2014, Kaiser Permanente Innovation Consultancy 26
![Page 27: HxRefactored - Mike Lin + Mary Katica](https://reader036.fdocuments.net/reader036/viewer/2022062405/555bd6dcd8b42ae4478b53c6/html5/thumbnails/27.jpg)
Bring joy when you “show up”
© 2014, Kaiser Permanente Innovation Consultancy 27
![Page 28: HxRefactored - Mike Lin + Mary Katica](https://reader036.fdocuments.net/reader036/viewer/2022062405/555bd6dcd8b42ae4478b53c6/html5/thumbnails/28.jpg)
Thank you!
Mike Lin Innovation Specialist [email protected] @cl459lin
Mary Katica Lead Designer [email protected]
Learn more about the Innovation Consultancy at www.kpinnovation.org