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Hong Kong Science and

Technology Parks Corporation

REQUEST FOR PROPOSAL

ON

Application System Quality Assurance Testing

Service 2018

(Ref: RFP/IT/2017/12/001)

Hong Kong Science & Technology Parks Corporation Application System Quality Assurance Testing Service 2018

Request for Proposal (RFP/IT/2017/12/001)

of 14 Prepared by Corp IT

Table of Contents

1. Introduction ...................................................................................................................... 3

2. About HKSTP ..................................................................................................................... 4

3. Project Objectives ............................................................................................................. 5

4. Scope of Work ................................................................................................................... 5

5. Project Deliverables .......................................................................................................... 6

6. Submission of Response to RFP ........................................................................................ 6

6.1. Technical Proposal ................................................................................................. 6

6.2. Price Proposal ........................................................................................................ 7

6.3. Requirements for Submission ............................................................................... 7

7. Evaluation Criteria ............................................................................................................ 8

General Conditions of RFP ....................................................................................................... 11

Purchase Order Terms & Conditions ....................................................................................... 14

Annex A – Reference Site Table............................................................................................... 14

Annex B – Sample Price Table ................................................................................................. 14




1. Introduction

The Hong Kong Science and Technology Parks Corporation (HKSTP) is looking to establish a

partnership with reliable, professional, and efficient IT vendors with proven track record in

providing IT application system quality assurance and testing services.

HKSTP often engage external software development companies (Developer) to help it

develop business software applications (e.g. online workflow, mobile app, facilities booking

system, online job bulletin, etc.). Although user representatives would take part in the User

Acceptance Test, often the user testing is not throughout enough and sometime un-

discovered software bugs slipped through to Production. Hence HKSTP plan to engage third

party consultant to conduct independent testing of the business software applications as

part of the project’s quality assurance process.

In view of the Corporation’s diverse application system quality assurance (SQA) service

needs, HKSTP intends to shortlist TWO companies as the corporation’s qualified SQA

vendors. Companies selected as HKSTP’s qualified SQA vendors will primarily work with

HKSTP on per project basis. The purpose of this RFP is to shortlist two qualified SQA vendors.

Separate Purchase Order will be issued for each SQA testing exercise.

During the contract term, HKSTP may select either one of the two qualified SQA vendor to

perform the software application testing. For each testing exercise, HKSTP will issue a

Purchase Order to one of the selected qualified SQA service provide based on a mutually

agreed estimated number of mandays.

It is intended for the accredited SQA vendor partnership to start in January 2018 and shall

last for one year, while HKSTP retains the right to extend the contract and the partnership

with the selected companies for two more years (i.e. second year and third year). Should

such extension happens, the professional rate as well as terms and conditions pertaining to

the contract or partnership shell remain the same.

The retainer contract will be subject to a performance review every year. If the selected

SQA vendor fails to deliver satisfactory services, HKSTP may terminate the services by giving

one (1) month prior written notice to the SQA vendor and the payment will be subjected to

the extent of the work completed as determined by HKSTP.




2. About HKSTP

HKSTP is the largest public technology incubator offering the most comprehensive

incubation programmes to start-ups in Hong Kong., It is the most active agent in Hong Kong

driving and facilitating innovation development and technology applications among relevant

stakeholders in the territory, including government departments, academia, business and

industry, funding providers such as angel investors and venture capitals, as well as individual

technology entrepreneur.

For more information, please visit our corporate website: www.hkstp.org.

http://www.hkstp.org/




3. Project Objectives

The main objective of the SQA project is to perform system quality assurance and testing

services on various HKSTP’s systems with the following goals,

Review system functionalities to ensure they are in line with business requirements

described by the users

Seek possible improvement on operational flow

4. Scope of Work

The vendor shall provide the following SQA services under designated environments within

the agreed project period to ensure the system performs according to documented

requirements. The testing may include:

Functionality tests

Against the functional specification document

User interface and usability tests

Based on end-user’s perspective

Abuse & security tests

E.g. Session Timeout test, SQL Injection test, etc.

Browser compatibility test

Mobile app in different form factor

Browser compatibility test shall be performed on the latest version of the following

browsers and OS platforms,

Windows: Chrome, IE, Edge, and Firefox

OS X: Safari and Chrome

iOS: Safari

Android: Default browser

Flexibility is allowed for the engineers/testers to work either on-site in HKSTP’s office or off-

site. However it is prefer that the engineers/testers performing the testing service to be full-

time engage in the exercise rather than working on a part-time basis.




5. Project Deliverables

Each Application System Quality Assurance Testing exercise shall be completed within the

agreed project period. The documentation shall at least include but not limited to the

following:

Testing Plan

Describe the detail planning and test strategy for the testing

Progress Report

Provide area of features tested and bug listing recorded in JIRA

SQA Report

Include issue summary, observations, and improvement recommendations

The softcopy of documentation should be in either Microsoft Office 2010 or above or PDF

format.

6. Submission of Response to RFP

The response to this RFP shall include a technical proposal for the proposed solution details

with project requirements compliance, and a price proposal for the price offering

respectively.

6.1. Technical Proposal

Technical Proposal (separate sealed envelope without price information) shall include at

least the following:

Company Profile – e.g. company size, years of establishment, etc. Suitable vendor

should have business software project implementation experience.

Proposed Solution Details, including (but not limited to):

Test strategy

Test approach (e.g. test plan creation, test case design, set up testing

environment, etc.)

Test methodology (e.g. Boundary Test, URL Injection Test, etc.)

Any Optional items

Description on how to comply with Hong Kong’s Personal Data (Privacy) Ordinance.

Project management and implementation methodology




Proposed project team composition with profile of the project team members.

Ideally the team should have solid experience in implementing software system in

roles such as project manager, business analyst, system analyst, tester or developer.

Reference site (use the format as shown Annex A which contains a detailed

description of vendor’s recent three years’ job reference of same kind or similar SQA

service)

6.2. Price Proposal

The pricing scheme should be in Hong Kong Dollars. Price Proposal (separate sealed

envelope) shall use the format as shown Annex B – Sample Price Table.

6.3. Requirements for Submission

Vendors should submit a response to this RFP for HKSTP consideration in 2 separate sealed

envelopes:-

First envelope is for ONE set of Technical Proposal (in hardcopy and softcopy)

marked “Vendor Name submission for RFP on Application System Quality

Assurance Testing Service 2018 (Ref: RFP/IT/2017/12/001) – Technical Proposal”.

The Technical Proposal softcopy (in MS-Word or PDF) together with Annex A (in

Excel format) are required to be burned into CD/DVD, or portable USB flash

drive. The Technical Proposal must NOT contain any price information and

HKSTP reserves the right to disqualify any vendor violating this requirement.

Second envelope is for ONE set of Price Proposal (in both hardcopy and softcopy

Excel table format burned to CD/DVD, or portable USB flash drive) marked

“Vendor Name submission for RFP on Application System Quality Assurance

Testing Service 2018 (Ref: RFP/IT/2017/12/001) – Price Proposal”. Please specify

your offer according to the Annex B Excel format and give precise breakdown.

The proposal should be sent to the address shown below and submitted into the

Tender Box on or before the closing date. All submissions should be addressed to:-

Hong Kong Science & Technology Parks Corporation

8/F Bio-Informatics Centre, No 2 Science Park West Avenue,

Hong Kong Science Park,




Shatin, New Territories, Hong Kong.

Attention: Procurement Department (Tender Box)

Closing Date:

The closing date and time for this RFP submission is 2nd January 2018 12:00 noon.

Late submissions or submissions that do not address the requesting information will

NOT be considered. In case a rainstorm black warning or typhoon signal No.8 or

above is hoisted on the closing date, the RFP closing time will be extended to 12:00

noon on the following working day.

Enquiries:

All enquiries should be in writing at least one week before the closing date to the

following person:

Mr Ivan Chan

IT Project Lead, Information Technology

Hong Kong Science & Technology Parks Corporation

8/F Bio-Informatics Centre, No 2 Science Park West Avenue,

Hong Kong Science Park,

Shatin, New Territories, Hong Kong.

Email: ivan.chan @hkstp.org

7. Evaluation Criteria

HKSTP will assess the proposal on a set of pre-determined criteria. The assessment of

proposal is 70% based on technical assessment and 30% based on price element. The

technical assessment will include the following areas:-

Technical Assessment Criteria (Total: 100 Points) Point

Company profile (year of establishment, experience in similar projects, size, etc.)

10

mailto:[email protected]




Technical Assessment Criteria (Total: 100 Points) Point

Proposed test strategy, test approach, and test methodology 30 Project team experience 25 Last 3 years job reference (at least 3 references) 30 HK SME Innovation (any product or technology researched / developed / manufactured in Hong Kong)

5

Total Score 100

Table 1 – List of technical assessment criteria

Evaluation and Award Process

An assessment panel will evaluate all returned RFP. The bid proposal must meet all essential

requirements and achieve required minimum technical score (60 out of 95 Points) before

continuing for consideration.

Buy HK Innovation Preferred

To show HKSTP’s support for the Hong Kong innovation & technology SME community, up to

5% of the technical assessment score will be given to any SME Vendor who could show their

proposed solution contains HK Innovation. The vendor needs to furnish the relevant

information to HKSTP in this RFP response in order to be eligible for the preferential scoring

A HK Innovation is any product/solution designed, researched or developed in Hong Kong by

a Hong Kong SME company with head quarter in Hong Kong.

HKSTP’s judgment will be final in determining whether a vendor’s proposal contain HK

Innovation and to what extent.

The vendor warrants that the content of HK innovation nominated in its quotation / tender

will be met in full. Failure to achieve this will render the termination of the goods / service

by HKSTP at its sole discretion with no compensation to the vendor.

Score Calculation Methodology

Technical Score

Tenderer Technical Score = (Tenderer Point Score / Highest Point Score) x 70%

Price Score

Tenderer Price Score = (Lowest Price / Tenderer Price) x 30%

Overall Score




Overall Tenderer Score = Tenderer Technical Score + Tenderer Price Score

Tenderer price will be calculated using the tenderer supplied price table. The vendor price

is for assessment purpose and does not equal to the eventual contract price.

The two selected vendors usually would be the two with the highest overall vendor scores.




General Conditions of RFP

Acceptance / Rejection of Proposal

Any response to this RFP submitted by a vendor represents a firm offer to contract on the

terms and conditions described in this RFP.

HKSTP will evaluate proposals in strict confidential. Vendor acknowledges that HKSTP may

elect at its sole option to accept all or any item or items of the vendor’s offer and that HKSTP

has sole discretion whether or not to accept any of the vendor’s proposals irrespective to its

prices. If a quote is submitted on the basis of an overall acceptance of all the services offered,

this must be clearly stated in the proposal. HKSTP reserves the right to negotiate with any

vendor about tender offer.

It shall be noted that HKSTP would not be responsible for the reimbursement of any cost

incurred by vendor for the preparation of the submission.

Accuracy of RFP Prices

Vendor shall make certain that the prices quoted are accurate before submitting its

quotation. Under no circumstances will HKSTP accept any request for price adjustment on

the ground that a mistake has been made in the RFP prices.

Validity of RFP Prices

Vendor shall make certain that the prices quoted in Hong Kong Currency and to precise

breakdown. All quotations shall be valid for a period of 3 months.

Alteration and Assumption

No unauthorized alternation or erasure to the text of the RFP document will be permitted.

No unauthorized assumption will be entertained.

Competitive Bidding




HKSTP encourages free and open competition among vendors. Vendor’s signature on its

proposal guarantees that the prices quoted have been established without collusion with

other eligible vendors or informed parties and without effort to preclude HKSTP from

obtaining the lowest possible competitive price.

Award

At no time shall HKSTP be considered to be under any obligation or commitment to

purchase any product or service from any respondent to the RFP unless after a written

contract or purchase order has been entered into with such respondent. The award is

intended to be made to the vendor whose overall proposal is determined by HKSTP at its

sole discretion to be the most advantageous to it.

Assignment of Contract or Sub-Contracting

Vendor shall not assign or otherwise transfer this contract or any of its rights and obligations

hereunder whether in whole or in part without written consent of HKSTP.

Liquidated Damages

If vendor fails to deliver the goods or complete the services, then it shall follow up all related

activities without any extra cost to HKSTP. HKSTP may without prejudice to any other

methods of recovery, deduct the sum of such damages from any monies due or to become

due to the vendor under this and/or any other contract valid at the time between HKSTP and

the vendor. The payment or deduction of such damages shall not relieve the vendor from

the obligations to deliver the goods or complete the services or from any other of its

obligations under the contract.

Work Site Damages

Vendor shall make sure that there is no damage to the existing system during and after the

service assignment. Any damage to existing utilities, equipment or system resulting from the

performance of works during the service assignment shall be repaired to HKSTP’s

satisfaction at the vendor’s expense.

Confidentiality




Vendor is under an obligation to protect the interest of HKSTP by not divulging confidential

information to any parties. The vendor is required to sign a Non-Disclosure Agreement

before commencement of contract.

Insurance

Vendor shall be responsible to provide Employees’ Compensation Insurance coverage for

those employed for the execution of the services under this contract. The vendor shall

indemnify HKSTP against all losses and claims in respect of injuries or damage to any person,

equipment or installation whatsoever which may arise out of or in connection with the

services.

Anti-collusion

The tenderer shall not communicate to any person other than HKSTP the amount of any

tender, adjust the amount of any tender by arrangement with any other person, make any

arrangement with any other person about whether or not he or that other person should or

should not tender or otherwise collude with any other person in any manner whatsoever in

the tendering process until the tenderer is notified by HKSTP of the outcome of the tender

exercise. Any breach of or non-compliance with this clause by the tenderer shall, without

affecting the tenderer’s liability for such breach of rules and laws or non-compliance,

invalidate his tender.

This clause shall have no application to the tenderer’s communications in strict confidence

with his own insurers or brokers to obtain an insurance quotation for computation of tender

price and communications in strict confidence with his consultants / sub-contractors to

solicit their assistance in preparation of tender submission.

Termination

If vendor fails to deliver the goods or complete the services to the satisfaction of HKSTP,

HKSTP may terminate the contract by giving one (1) month prior written notice to the

vendor and the payment will be subject to the extent of the work in progress as determined

by HKSTP.




Purchase Order Terms & Conditions

The HKSTP’s Purchase Order Terms and Conditions version dated 4 March 2016 which is

available in our Corporation’s website

https://www.hkstp.org/hkstp_web/en/hkstp/Supplier%20registration/ refers.

Annex A – Reference Site Table

Please refer to the attached file “Annex A of RFP-IT-2017-12-001– Reference Site Table.xls”

for details on Reference site checklist.

Annex B – Sample Price Table

Please refer to the attached file “Annex B of RFP-IT-2017-12-001– Sample Price Table.xls” for

details on information required.

(End of Document)

https://www.hkstp.org/hkstp_web/en/hkstp/Supplier%20registration/

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