Hong Kong Science and
Technology Parks Corporation
REQUEST FOR PROPOSAL
ON
Application System Quality Assurance Testing
Service 2018
(Ref: RFP/IT/2017/12/001)
Hong Kong Science & Technology Parks Corporation Application System Quality Assurance Testing Service 2018
Request for Proposal (RFP/IT/2017/12/001)
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Table of Contents
1. Introduction ...................................................................................................................... 3
2. About HKSTP ..................................................................................................................... 4
3. Project Objectives ............................................................................................................. 5
4. Scope of Work ................................................................................................................... 5
5. Project Deliverables .......................................................................................................... 6
6. Submission of Response to RFP ........................................................................................ 6
6.1. Technical Proposal ................................................................................................. 6
6.2. Price Proposal ........................................................................................................ 7
6.3. Requirements for Submission ............................................................................... 7
7. Evaluation Criteria ............................................................................................................ 8
General Conditions of RFP ....................................................................................................... 11
Purchase Order Terms & Conditions ....................................................................................... 14
Annex A – Reference Site Table............................................................................................... 14
Annex B – Sample Price Table ................................................................................................. 14
Hong Kong Science & Technology Parks Corporation Application System Quality Assurance Testing Service 2018
Request for Proposal (RFP/IT/2017/12/001)
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1. Introduction
The Hong Kong Science and Technology Parks Corporation (HKSTP) is looking to establish a
partnership with reliable, professional, and efficient IT vendors with proven track record in
providing IT application system quality assurance and testing services.
HKSTP often engage external software development companies (Developer) to help it
develop business software applications (e.g. online workflow, mobile app, facilities booking
system, online job bulletin, etc.). Although user representatives would take part in the User
Acceptance Test, often the user testing is not throughout enough and sometime un-
discovered software bugs slipped through to Production. Hence HKSTP plan to engage third
party consultant to conduct independent testing of the business software applications as
part of the project’s quality assurance process.
In view of the Corporation’s diverse application system quality assurance (SQA) service
needs, HKSTP intends to shortlist TWO companies as the corporation’s qualified SQA
vendors. Companies selected as HKSTP’s qualified SQA vendors will primarily work with
HKSTP on per project basis. The purpose of this RFP is to shortlist two qualified SQA vendors.
Separate Purchase Order will be issued for each SQA testing exercise.
During the contract term, HKSTP may select either one of the two qualified SQA vendor to
perform the software application testing. For each testing exercise, HKSTP will issue a
Purchase Order to one of the selected qualified SQA service provide based on a mutually
agreed estimated number of mandays.
It is intended for the accredited SQA vendor partnership to start in January 2018 and shall
last for one year, while HKSTP retains the right to extend the contract and the partnership
with the selected companies for two more years (i.e. second year and third year). Should
such extension happens, the professional rate as well as terms and conditions pertaining to
the contract or partnership shell remain the same.
The retainer contract will be subject to a performance review every year. If the selected
SQA vendor fails to deliver satisfactory services, HKSTP may terminate the services by giving
one (1) month prior written notice to the SQA vendor and the payment will be subjected to
the extent of the work completed as determined by HKSTP.
Hong Kong Science & Technology Parks Corporation Application System Quality Assurance Testing Service 2018
Request for Proposal (RFP/IT/2017/12/001)
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2. About HKSTP
HKSTP is the largest public technology incubator offering the most comprehensive
incubation programmes to start-ups in Hong Kong., It is the most active agent in Hong Kong
driving and facilitating innovation development and technology applications among relevant
stakeholders in the territory, including government departments, academia, business and
industry, funding providers such as angel investors and venture capitals, as well as individual
technology entrepreneur.
For more information, please visit our corporate website: www.hkstp.org.
Hong Kong Science & Technology Parks Corporation Application System Quality Assurance Testing Service 2018
Request for Proposal (RFP/IT/2017/12/001)
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3. Project Objectives
The main objective of the SQA project is to perform system quality assurance and testing
services on various HKSTP’s systems with the following goals,
Review system functionalities to ensure they are in line with business requirements
described by the users
Seek possible improvement on operational flow
4. Scope of Work
The vendor shall provide the following SQA services under designated environments within
the agreed project period to ensure the system performs according to documented
requirements. The testing may include:
Functionality tests
Against the functional specification document
User interface and usability tests
Based on end-user’s perspective
Abuse & security tests
E.g. Session Timeout test, SQL Injection test, etc.
Browser compatibility test
Mobile app in different form factor
Browser compatibility test shall be performed on the latest version of the following
browsers and OS platforms,
Windows: Chrome, IE, Edge, and Firefox
OS X: Safari and Chrome
iOS: Safari
Android: Default browser
Flexibility is allowed for the engineers/testers to work either on-site in HKSTP’s office or off-
site. However it is prefer that the engineers/testers performing the testing service to be full-
time engage in the exercise rather than working on a part-time basis.
Hong Kong Science & Technology Parks Corporation Application System Quality Assurance Testing Service 2018
Request for Proposal (RFP/IT/2017/12/001)
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5. Project Deliverables
Each Application System Quality Assurance Testing exercise shall be completed within the
agreed project period. The documentation shall at least include but not limited to the
following:
Testing Plan
Describe the detail planning and test strategy for the testing
Progress Report
Provide area of features tested and bug listing recorded in JIRA
SQA Report
Include issue summary, observations, and improvement recommendations
The softcopy of documentation should be in either Microsoft Office 2010 or above or PDF
format.
6. Submission of Response to RFP
The response to this RFP shall include a technical proposal for the proposed solution details
with project requirements compliance, and a price proposal for the price offering
respectively.
6.1. Technical Proposal
Technical Proposal (separate sealed envelope without price information) shall include at
least the following:
Company Profile – e.g. company size, years of establishment, etc. Suitable vendor
should have business software project implementation experience.
Proposed Solution Details, including (but not limited to):
Test strategy
Test approach (e.g. test plan creation, test case design, set up testing
environment, etc.)
Test methodology (e.g. Boundary Test, URL Injection Test, etc.)
Any Optional items
Description on how to comply with Hong Kong’s Personal Data (Privacy) Ordinance.
Project management and implementation methodology
Hong Kong Science & Technology Parks Corporation Application System Quality Assurance Testing Service 2018
Request for Proposal (RFP/IT/2017/12/001)
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Proposed project team composition with profile of the project team members.
Ideally the team should have solid experience in implementing software system in
roles such as project manager, business analyst, system analyst, tester or developer.
Reference site (use the format as shown Annex A which contains a detailed
description of vendor’s recent three years’ job reference of same kind or similar SQA
service)
6.2. Price Proposal
The pricing scheme should be in Hong Kong Dollars. Price Proposal (separate sealed
envelope) shall use the format as shown Annex B – Sample Price Table.
6.3. Requirements for Submission
Vendors should submit a response to this RFP for HKSTP consideration in 2 separate sealed
envelopes:-
First envelope is for ONE set of Technical Proposal (in hardcopy and softcopy)
marked “Vendor Name submission for RFP on Application System Quality
Assurance Testing Service 2018 (Ref: RFP/IT/2017/12/001) – Technical Proposal”.
The Technical Proposal softcopy (in MS-Word or PDF) together with Annex A (in
Excel format) are required to be burned into CD/DVD, or portable USB flash
drive. The Technical Proposal must NOT contain any price information and
HKSTP reserves the right to disqualify any vendor violating this requirement.
Second envelope is for ONE set of Price Proposal (in both hardcopy and softcopy
Excel table format burned to CD/DVD, or portable USB flash drive) marked
“Vendor Name submission for RFP on Application System Quality Assurance
Testing Service 2018 (Ref: RFP/IT/2017/12/001) – Price Proposal”. Please specify
your offer according to the Annex B Excel format and give precise breakdown.
The proposal should be sent to the address shown below and submitted into the
Tender Box on or before the closing date. All submissions should be addressed to:-
Hong Kong Science & Technology Parks Corporation
8/F Bio-Informatics Centre, No 2 Science Park West Avenue,
Hong Kong Science Park,
Hong Kong Science & Technology Parks Corporation Application System Quality Assurance Testing Service 2018
Request for Proposal (RFP/IT/2017/12/001)
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Shatin, New Territories, Hong Kong.
Attention: Procurement Department (Tender Box)
Closing Date:
The closing date and time for this RFP submission is 2nd January 2018 12:00 noon.
Late submissions or submissions that do not address the requesting information will
NOT be considered. In case a rainstorm black warning or typhoon signal No.8 or
above is hoisted on the closing date, the RFP closing time will be extended to 12:00
noon on the following working day.
Enquiries:
All enquiries should be in writing at least one week before the closing date to the
following person:
Mr Ivan Chan
IT Project Lead, Information Technology
Hong Kong Science & Technology Parks Corporation
8/F Bio-Informatics Centre, No 2 Science Park West Avenue,
Hong Kong Science Park,
Shatin, New Territories, Hong Kong.
Email: ivan.chan @hkstp.org
7. Evaluation Criteria
HKSTP will assess the proposal on a set of pre-determined criteria. The assessment of
proposal is 70% based on technical assessment and 30% based on price element. The
technical assessment will include the following areas:-
Technical Assessment Criteria (Total: 100 Points) Point
Company profile (year of establishment, experience in similar projects, size, etc.)
10
Hong Kong Science & Technology Parks Corporation Application System Quality Assurance Testing Service 2018
Request for Proposal (RFP/IT/2017/12/001)
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Technical Assessment Criteria (Total: 100 Points) Point
Proposed test strategy, test approach, and test methodology 30 Project team experience 25 Last 3 years job reference (at least 3 references) 30 HK SME Innovation (any product or technology researched / developed / manufactured in Hong Kong)
5
Total Score 100
Table 1 – List of technical assessment criteria
Evaluation and Award Process
An assessment panel will evaluate all returned RFP. The bid proposal must meet all essential
requirements and achieve required minimum technical score (60 out of 95 Points) before
continuing for consideration.
Buy HK Innovation Preferred
To show HKSTP’s support for the Hong Kong innovation & technology SME community, up to
5% of the technical assessment score will be given to any SME Vendor who could show their
proposed solution contains HK Innovation. The vendor needs to furnish the relevant
information to HKSTP in this RFP response in order to be eligible for the preferential scoring
A HK Innovation is any product/solution designed, researched or developed in Hong Kong by
a Hong Kong SME company with head quarter in Hong Kong.
HKSTP’s judgment will be final in determining whether a vendor’s proposal contain HK
Innovation and to what extent.
The vendor warrants that the content of HK innovation nominated in its quotation / tender
will be met in full. Failure to achieve this will render the termination of the goods / service
by HKSTP at its sole discretion with no compensation to the vendor.
Score Calculation Methodology
Technical Score
Tenderer Technical Score = (Tenderer Point Score / Highest Point Score) x 70%
Price Score
Tenderer Price Score = (Lowest Price / Tenderer Price) x 30%
Overall Score
Hong Kong Science & Technology Parks Corporation Application System Quality Assurance Testing Service 2018
Request for Proposal (RFP/IT/2017/12/001)
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Overall Tenderer Score = Tenderer Technical Score + Tenderer Price Score
Tenderer price will be calculated using the tenderer supplied price table. The vendor price
is for assessment purpose and does not equal to the eventual contract price.
The two selected vendors usually would be the two with the highest overall vendor scores.
Hong Kong Science & Technology Parks Corporation Application System Quality Assurance Testing Service 2018
Request for Proposal (RFP/IT/2017/12/001)
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General Conditions of RFP
Acceptance / Rejection of Proposal
Any response to this RFP submitted by a vendor represents a firm offer to contract on the
terms and conditions described in this RFP.
HKSTP will evaluate proposals in strict confidential. Vendor acknowledges that HKSTP may
elect at its sole option to accept all or any item or items of the vendor’s offer and that HKSTP
has sole discretion whether or not to accept any of the vendor’s proposals irrespective to its
prices. If a quote is submitted on the basis of an overall acceptance of all the services offered,
this must be clearly stated in the proposal. HKSTP reserves the right to negotiate with any
vendor about tender offer.
It shall be noted that HKSTP would not be responsible for the reimbursement of any cost
incurred by vendor for the preparation of the submission.
Accuracy of RFP Prices
Vendor shall make certain that the prices quoted are accurate before submitting its
quotation. Under no circumstances will HKSTP accept any request for price adjustment on
the ground that a mistake has been made in the RFP prices.
Validity of RFP Prices
Vendor shall make certain that the prices quoted in Hong Kong Currency and to precise
breakdown. All quotations shall be valid for a period of 3 months.
Alteration and Assumption
No unauthorized alternation or erasure to the text of the RFP document will be permitted.
No unauthorized assumption will be entertained.
Competitive Bidding
Hong Kong Science & Technology Parks Corporation Application System Quality Assurance Testing Service 2018
Request for Proposal (RFP/IT/2017/12/001)
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HKSTP encourages free and open competition among vendors. Vendor’s signature on its
proposal guarantees that the prices quoted have been established without collusion with
other eligible vendors or informed parties and without effort to preclude HKSTP from
obtaining the lowest possible competitive price.
Award
At no time shall HKSTP be considered to be under any obligation or commitment to
purchase any product or service from any respondent to the RFP unless after a written
contract or purchase order has been entered into with such respondent. The award is
intended to be made to the vendor whose overall proposal is determined by HKSTP at its
sole discretion to be the most advantageous to it.
Assignment of Contract or Sub-Contracting
Vendor shall not assign or otherwise transfer this contract or any of its rights and obligations
hereunder whether in whole or in part without written consent of HKSTP.
Liquidated Damages
If vendor fails to deliver the goods or complete the services, then it shall follow up all related
activities without any extra cost to HKSTP. HKSTP may without prejudice to any other
methods of recovery, deduct the sum of such damages from any monies due or to become
due to the vendor under this and/or any other contract valid at the time between HKSTP and
the vendor. The payment or deduction of such damages shall not relieve the vendor from
the obligations to deliver the goods or complete the services or from any other of its
obligations under the contract.
Work Site Damages
Vendor shall make sure that there is no damage to the existing system during and after the
service assignment. Any damage to existing utilities, equipment or system resulting from the
performance of works during the service assignment shall be repaired to HKSTP’s
satisfaction at the vendor’s expense.
Confidentiality
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Vendor is under an obligation to protect the interest of HKSTP by not divulging confidential
information to any parties. The vendor is required to sign a Non-Disclosure Agreement
before commencement of contract.
Insurance
Vendor shall be responsible to provide Employees’ Compensation Insurance coverage for
those employed for the execution of the services under this contract. The vendor shall
indemnify HKSTP against all losses and claims in respect of injuries or damage to any person,
equipment or installation whatsoever which may arise out of or in connection with the
services.
Anti-collusion
The tenderer shall not communicate to any person other than HKSTP the amount of any
tender, adjust the amount of any tender by arrangement with any other person, make any
arrangement with any other person about whether or not he or that other person should or
should not tender or otherwise collude with any other person in any manner whatsoever in
the tendering process until the tenderer is notified by HKSTP of the outcome of the tender
exercise. Any breach of or non-compliance with this clause by the tenderer shall, without
affecting the tenderer’s liability for such breach of rules and laws or non-compliance,
invalidate his tender.
This clause shall have no application to the tenderer’s communications in strict confidence
with his own insurers or brokers to obtain an insurance quotation for computation of tender
price and communications in strict confidence with his consultants / sub-contractors to
solicit their assistance in preparation of tender submission.
Termination
If vendor fails to deliver the goods or complete the services to the satisfaction of HKSTP,
HKSTP may terminate the contract by giving one (1) month prior written notice to the
vendor and the payment will be subject to the extent of the work in progress as determined
by HKSTP.
Hong Kong Science & Technology Parks Corporation Application System Quality Assurance Testing Service 2018
Request for Proposal (RFP/IT/2017/12/001)
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Purchase Order Terms & Conditions
The HKSTP’s Purchase Order Terms and Conditions version dated 4 March 2016 which is
available in our Corporation’s website
https://www.hkstp.org/hkstp_web/en/hkstp/Supplier%20registration/ refers.
Annex A – Reference Site Table
Please refer to the attached file “Annex A of RFP-IT-2017-12-001– Reference Site Table.xls”
for details on Reference site checklist.
Annex B – Sample Price Table
Please refer to the attached file “Annex B of RFP-IT-2017-12-001– Sample Price Table.xls” for
details on information required.
(End of Document)
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