HELLO. Eckhard Pfeiffer Compaq Gil Amelio Apple Bob Stempel General Motors John Akers IBM Andrew...
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Strategic Leadership in the CES: Path finding Service with the Speed of Change COACH RANDY ESGUERRA
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Transcript of HELLO. Eckhard Pfeiffer Compaq Gil Amelio Apple Bob Stempel General Motors John Akers IBM Andrew...
Strategic Leadership in the CES:
Path finding Service with the Speed of Change
COACH RANDY ESGUERRA
HELLO.
Eckhard PfeifferCompaq
Gil AmelioApple
Bob StempelGeneral Motors
John AkersIBM
Andrew MasonGroupon
Carol BartzYahoo
70%execution
Operational versus Strategic
Competency versus Role
If there’s one piece of wisdom that this simple pilgrim would like to impart upon you: have the courage to start with the customer.
My biggest regrets are the moments that
I let a lack of data override my intuition on what’s best for our customers.
This leadership change gives you some breathing room to break bad habits and deliver sustainable customer happiness - don’t waste the
opportunity!
Andrew Mason
“To unravel like a book”
8 Elements of Leadership Excellence
1.) 26 L of the A7 W of the W12 S of the Z18 H on a GC24 H in a D3 BM
8 Elements of Excellence
1.) COMPLEXITYthe ability to manage large quantities of information and
NAVIGATE relationships between them
COMPLEXITY…> Identifies root causes quickly.
> Displays a keen sense of priority, relevance, and significance.
> Translates complex situations into simple, meaningful explanations that others can grasp.
> Overcomes personal and organizational biases in looking at data; avoids “not the way we do it here” thinking.
2.) A man has married 20 women but has no children,
he has broken no law. Who is he?
8 Elements of Excellence
2.) PARADOXThe ability to DRIVE CHANGE and simultaneously accept
and work with statements that are contradictory
PARADOX…> Sees the possibility for change.
> Recognizes the need for change before it becomes critical.
> Sells ideas for change.
> Funds and supports the implementation of change and rewards behavior that supports change.
3.) “I am a person who likes to make controversial statements even though I know I will gather a different response”
1 2 3 4 5 6 7 8 9 10not me pretty much like me that’s me!
8 Elements of Excellence
3.) BOLDNESSThe confidence to THINK LIKE AN ENTREPRENEUR, push boundaries beyond accepted conventions and eliminate
fear of criticism
BOLDNESS….> Takes calculated risks to capitalize on emerging trends.
> Looks beyond the boundaries of the organization for new growth opportunities (partnerships, new technologies,applications).
> Turns threats (from competitors, government policies, and new technologies) into opportunities.
4.) What kind of books do you read? • You jump between genres, from fiction to
nonfiction and from new books to classics.• You stick to what you know you like.• You read what you're currently
studying/engaged with career-wise.• The kind with pictures. Of celebrities.
8 Elements of Excellence
4.) CURIOSITYThe desire to THINK GLOBALLY and change or improve
things that everyone else accepts as the norm
CURIOSITY…> Considers the implications of issues, decisions, and opportunities beyond the boundaries of own country/culture.
> Understands the different perspectives and approaches in order to effectively handle individual differences.
> Identifies opportunities for global leverage (for example, opportunities to develop R&D strategy from a global point of view).
5.) When going on a trip, which one are you?
8 Elements of Excellence
PERSPECTIVEThe ability to shift ones perspective on a situation – in
terms of space and ADVOCATING TALENT
PERSPECTIVE…> Relentlessly identifies and secures high-potential talent.
>Links development assignments to current and future needs of the organization
> Increases readiness of high-potential talent by providing developmental opportunities.
> Builds and facilitates a culture that embraces development.
> Promotes employee retention by analysing and understanding its drivers.
6.) Radio & KnifeSubmarine & Camera
Car & tree
8 Elements of Excellence
6.) CONNECTIONThe ability to MOBILIZE between things that don’t
initially have an apparent connection
CONNECTION….> Leverages and integrates the capabilities of resources across all levels of the organization to accomplish complex, multiple- level objectives.
> Anticipates and diffuses roadblocks to desired goals.
> Uses necessary and appropriate lobbying techniques to gain support for actions from decision-makers.
> Utilizes creative networking approaches to identify contacts who can help in attaining goals.
> Develops alternative/contingency plans.
> Empowers others relative to achieving the strategy.
7.) A B C D
8 Elements of Excellence
7.) ABSTRACTIONThe ability to abstract concepts from ideas and
STRATEGIZE TOWARD THE BIG PICTURE
ABSTRACTION…
Continuously looks beyond the current year.
> Uses financial data for success
> Grasps big-picture, enterprise-wide issues across boundaries.
> Recognizes risks and pursues actions that have acceptable levels of risk.
> Links the organization’s vision and values to the strategy.
8.) Think of as many possible uses for a brick
8 Elements of Excellence
8.) PERSISTENCEThe ability to force oneself to keep trying to derive more
and stronger solutions as an ENTERPRISE GUARDIAN
PERSISTENCE…> Refuses to trade long-term for short-term gain.
> Possesses the courage to make difficult decisions in times of success.
> Objectively upholds the interest of the enterprise by putting aside emotions and personal relationships.
> Takes responsibility for unpopular decisions and their aftermath.
AUTHENTIC CHANGE SHOULD:
Challenge old habitsAbsurd enough to merit protestSynchronize multiple interests
Emotionally relevant
OBSERVATION
OTHERS – What do they want?What are they looking for?
What do others take for granted?What is unfulfilled?
What are others unwilling to do?What is your stretch?
If they had it their way, what would they do?
PATH-FINDINGSERVICESPEED
CHANGE
