GUSTAVO ESPINOSA

ITIL 1

CAREER OBJECTIVE

Bring leadership, innovation and transformation to organizations wanting to be the leaders and to succeed in

their business.

PROFILE

* Superior ability to bring innovation and transformation to any organization.

* Superior leadership, motivation, coaching and staff management skills.

* Strong management experience.

* Customer and results oriented.

* Great relationship building and customer service skills

* Thorough understanding of IT platform, technologies and standards.

* Problem Solver, Reliable, Hard Worker.

* Ability to operate in a high-pressure environment.

* Capable hands on Manager.

KEY ACHIVEMENTS

* Successfully led technology transformation for over 20 years.

* Successfully led leading edge technology implementations: Cloud Infrastructure, Databases, Master Data

Management, Data Quality, Business Intelligence, SOA, ESB, ETL.

* International speaker, delivered presentations at Gartner BI & MDM Las Vegas, IBI Orlando, Toronto

MDM & Data Governance, Toronto SAP BI, Ministry of Culture Colombia.

* Successfully established strong partnership and relationship with business and vendors.

* Participated in RFP, RFQ and RFI.

* Performed Enterprise Architecture.

* Performed project planning, scheduling, resources allocation, prioritization and status reporting.

* Extensive experience leading IT teams and technology implementations.

EDUCATION

Master's Degree in Software Engineering - Universidad Politécnica Madrid, Spain /Carnegie Mellon 1993

Engineer Degree in Systems Engineering - Universidad ICESI, Colombia 1990

LEADS - Sheridan College 2012

CERTIFICATIONS: Enterprise Architecture. TOGAF. Project+. ITIL.

PROFESSIONAL TRAINING: Enterise Architecture, Leadership in crisis times, Leadership, Situational

Leadership, Strategic Thinking, Coaching, Change Management, Working with City Council, Art of

Delegation, Administration and Council foundations, Exercising Influence, Financial Management for

leaders, Management orientation, Project Management, Management skills, Problem Management, Root

Cause Analysis, Presentation skills, Toastmasters, Enterprise Communications, Leadership & Management,

Customer Management, TOGAF, ISO, SOA, Business Intelligence, iWay Service Manager (ESB),

PeopleSoft Integration, XML, Web Services, Project Management, SharePoint, ITIL, SharePoint, Visual

Basic, SQL Server, Rational Rose, UML, Windows, AIX, UNIX, WEB BI, MDM, Data Quality.

PRESENTATIONS (International conferences): Gartner BI & MDM, Las Vegas; Information Builders

MDM, Orlando; Master Data Institute MDM & Data Governance, Toronto; SAP BI, Toronto; Ontario

GUSTAVO ESPINOSA

ITIL 2

Ministry of Health MDM, Toronto; Information Builders MDM, Toronto; Ministry of Culture Colombia;

MISA; York & Peel Regions; City of Markham.

AWARDS: PTI 2016. IBI 2012, 2013, 2014

MEMBERSHIP: AOGEA, COMPTIA member

CITIZENSHIP: Canadian

PROFESSIONAL EXPERIENCE

City of Brampton, GTA, Canada – Municipal Government

BI & Integration Program Manager May 2015 – Present

* Lead the architecture and implementation in the cloud of the Enterprise Data Warehouse, Data Marts,

Business Intelligence, Master Data Management and Integration platforms.

* Lead design of integration, web services, Data Warehouse, Data Marts to support Online Services

integration with MS CRM and back end systems to support online services.

* Led BI solutions design and implementation for several business units, including Data Warehouse, Data

Marts and innovative dashboards for Enforcement, Recreation, PMO and Transit.

* Build partnership with several business units: Enforcement, Transit, Recreation, Planning, Citizen Services.

* Hire, coach and lead senior data analysts, sr. advisors and BI architects.

* Lead and manage vendors and consultants throughout the implementation: Project Managers, Architects and

designers: Data Warehouse, Data Marts, ETL, Master Data and Data Quality.

* Lead the migration of SAP Business Objects to Information Builders Web Focus.

* Act as Enterprise Architect and Planning Sr. Manager.

* Member of the Enterprise Architecture, Intake, Change Management, Data Governance, Change

Management and Problem Management boards.

* Present City’s projects and technology implementations (SOA, MDM, BI) at international conferences.

* Participate in budget preparation and management.

* Strategize SOA, ETL, Master Data Management and Business Intelligence practice.

* Environment: MS Azure, CRM Online, SharePoint, Web Focus, iWay DataMigrator, OmniGen, iWay

Service Manager, iWay Master Data Center, iWay Data Quality Center, SAP BO Webi and Xcelsius,

PeopleSoft, Oracle, SQL Server, ERWin.

City of Brampton, GTA, Canada – Municipal Government

Integrations Team Lead Mar 2010 – Apr 2015

* Built partnership with several business units: Transit, Planning, Works, HR, Finance.

* Hired, coached and led senior data analysts, data integrators and BI designers.

* Managed vendors and consultants.

* Acted as Development and Integration Manager.

* Member of the Data Governance, Technical Architecture and Problem Management boards.

* Presented City’s projects and technology implementations (SOA, MDM, BI) at international conferences:

** Gartner BI and MDM, Las Vegas

** MDM & Data Governance, Toronto

** IBI, Orlando

** Ministry of Health Ontario

** MISA

** MISA municipalities

** SAP Toronto BI summit

* Participated in budget preparation and management.

GUSTAVO ESPINOSA

ITIL 3

* Strategized SOA, ETL, Master Data Management and Business Intelligence practices.

* Led the implementation and support of ETL platforms: iWay Data Migrator and SSIS.

* Researched and participated in Master Data Management (MDM) / Data Quality RFP.

* Lead the design, implementation and support of iWay Master Data and iWay Data Quality and solutions for

Property and People MDM golden records.

* Led the implementation and support of Business Intelligence: SAP BO and the design and implementation

of BI solutions for business units such as Transit, Recreation, HR, etc.

Environment: iWay Service Manager, iWay Master Data Center, iWay Data Quality Center, SAP BO Webi

and Xcelsius, SQL Server Integration Services, PeopleSoft, Oracle, SQL Server, ERWin.

City of Brampton, GTA, Canada – Municipal Government

Data Architect, Project Manager Aug 2006 – Feb 2010

* Built partnership with business units to enable and enhance the services provided by the City.

* Hired, coached and led data analysts.

* Managed vendors and consultants.

* Act as Corporate Applications Manager.

* Member of Technical Architecture and Problem Management boards.

* Presented City’s projects and technology implementations (SOA, MDM, BI) at international conferences:

** MISA

** MISA municipalities

** Colombian government

* Researched and participated in the Enterprise Service Bus RFP.

* Led the design, implementation and support of iWay Service Manager and delivered solutions for several

departments including adapters, database design, SOA, service orchestration, web services.

Environment: iWay Service Manager, PeopleSoft, Oracle, SQL Server, ERWin, XML, JSON, Web Services,

Component Interfaces, MS-Project, Office, Visio, Access, TSQL, TOAD, XML Spy, Java, Eclipse, Tomcat.

Sheridan College, Brampton

Teacher April 2015 – Present

* Teach Project Management and Databases courses

Environment: MS Project, SSRS, SQL Server

Teleperformance Canada (Call Center), Toronto

IT Project Manager Feb 2006 – Aug 2006

* Performed Project planning, reporting, conduct project meetings, define Projects Scope.

* Performed Data Cleansing, Database design and support.

* Performed data integration.

* Performed and lead analysis, design, development and implementation of software.

Environment: MS-Project, Office, MS Visio, SQL Server, MS Access, Crystal Reports, Java Script, HTML.

Main Clients: BMO, CIBC.

Cornerstone (Data Management Services), Toronto

Production Manager May 2005 to Jan 2006

* Hired, trained, led and managed programmers in execution and testing of software and manipulation of data.

* Wrote technical documentation: requirements, technical specifications, user, and technical manuals.

* Gathered requirements from Clients and Account Directors and translate them into technical specifications.

* Led banks data processing including of millions of records through Standardization, ETL, Data Cleansing

and Data management.

* Worked with account managers and clients to define requirements, priorities, SLAs.

GUSTAVO ESPINOSA

ITIL 4

Environment: MS-Project, Excel, Power Point, World, Visio, Visual Basic, SQL Server, MS Access.

Main Clients: Capital One, CIBC.

Teleperformance Canada (Call Center), Toronto

Applications Development Manager / IT Project Manager Mar 2000 to April 2005

* Led the technological transformation of the company helping the organization to grow 20 times.

* Hired, trained and led 16 programmer/analysts for development and implementation of applications.

* Led and performed data processing, data cleansing, data management and database design.

* Performed project planning, scheduling, resources allocation, prioritization and status reporting.

* Constant interaction with Suppliers and Clients.

* Managed local and international consultants.

* Led all the new projects: Financial, Insurance, Energy, Telephony.

* Wrote technical documentation: requirements, technical specifications, user, and technical manuals.

* Performed and lead analysis, design, development and implementation of software.

Environment: MS-Project, Excel, Power Point, World, Visio, Java Script, Visual Basic, VB.Net, Crystal

Reports, FoxPro, SQL Server, MS Access, Excel, Lyricall, HTML, ASP, Avaya, Windows, Unix.

Main Clients: BMO, MBNA, Manulife, Grolier, etc.

Santillana Hospital (Healthcare Institution), Colombia

IT Director Mar 1998 to Sep 1999 * Performed strategic planning, scheduling, resource allocation, project and budget management.

* Performed project management for implementation and development projects.

* Led the implementation of patient and invoicing systems and databases.

* Led and enhanced the IT team.

Environment: ERP, MS Office, Windows, SQL Server.

DISIS (ERP - Vendor), Colombia

General Manager Mar 1996 to Feb 1998 * Performed strategic planning, scheduling, resource allocation, project and budget management.

* Performed project management for implementation projects.

* Led the implementation of hospital information management systems and databases for several hospitals.

* Performed planning, budgeting, resource and risk management.

* Hired the consultants’ team.

Environment: Disis ERP, MS Office, Windows, SQL Server.

Santillana Hospital (Healthcare Institution), Colombia

IT Director Jan 1994 to Feb 1996

* Led the architecture, design and implementation of the whole IS/IT infrastructure for the hospital, including

network, servers, desktops, printers.

* Partnered with IBM and Compact to deploy the infrastructure and the ERP for the hospital.

* Performed strategic planning, scheduling, resource allocation and budget management.

* Performed project management for implementation and development projects.

* Architected, designed and implemented hospital databases for patients, clinical history, invoicing.

* Hired and built the IT team.

Environment: IBM ERP, MS Office, Windows, AIX, Unix, SQL Server.