GPMS Questionnaire

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GPMS

Q1. Strategies of an organization are implemented by the . of the organization.

Employees

Customers

Management

None of these

Q2. The responsibility of implementation of corporate strategies is promulgated among various

functional units and departments of the Organizations. TRUE

Q3. PMS is not a management tool for translating expectations of top management in to tangible

results. FALSE

Q4. GPMS stands for ?

Group Performance Management System

Group Performance Monitoring System

Group Parameter Management System

Group Performance Maintenance System

Q5. The GPMS is an initiative under Project of BSNL.

SHIKHAR

DOSTI

SMILE

VIJAY

Q6. BBSC stands for ?

Balanced Business Score card

Balanced Business System core

Balanced Business system card

Balanced Business Service card

Q7. BBSC concept was adopted by BSNL in the year of .. ?

2006

2009

2008

2010




Q8. GPMS was introduced in the year of ... ?

2006

2009

2008

2010

Q9. The overall performance evaluation for groups as per GPMS at the corporate office will be done

by . ?

CMD

Management Committee

Director CM

Director CFA

Q10. The overall performance evaluation of Territorial Circles as per GPMS will be done by . ?

CMD


Director CM

Director CFA

Q11. The overall performance evaluation of SSAs as per GPMS will be done by . ?

CMD


Respective Circle Heads

Director CFA

Q12. The overall performance evaluation of non-territorial circles as per GPMS will be done by

. ?

CMD


Respective Circle Heads

Respective corporate office Directors and Executive Directors

Q13. In reference to the overall performance evaluation as per GPMS, which of the following is

correctly matched ?

North Zone Director (HR)

East Zone Director (ENT)

West Zone Director (CFA)

South Zone Director (CM)

Q14. Every GPMS scorecard has a parameter to measure customer satisfaction. TRUE




Q15. For circles which do not have any external customers, customer satisfaction will be assessed by ? an external third party agency the internal customers /stakeholders Both of these None of these

Q16. Job Descriptions at an individual level were clearly defined in BBSC. FALSE Q17. BBSC had .. number of KPIs within each . Large Small Very Small None of these Q18. GPMS is based on new organization structure of BSNL. TRUE Q19. In GPMS, the number of KPIs has kept .. to have focus measurement of Key performance ares. Less than that of BBSC More than that of BBSC Equal to that of BBSC None of these Q20. . an optimum combination of quantitative and qualitative measurement. GPMS is BBSC is Both GPMS and BBSC are None Q21. . are defined as per functional activities of an entity . KPIs KRIs KPAs None Q22. IPMS stands for ? Individual Performance Management System Industrial Performance Management System Industrial Performance Maintenance System Individual Parameter Management System Q23. Achievement of GPMS rests on the success of individual executives in performing their assigned tasks. TRUE




Q24. At the start of IPMS only and above rank officers were covered. DGM GM CGM AGM Q25. FPMS stands for ? Field Performance Management System Field Parameter Management System Field Performance Maintenance System None of these Q26. As per FPMS, awards have to be given in a ceremony at Circle and SSA level. Quarterly

Annually

Half yearly

Monthly

Q27. As per FPMS, the final decision on awards at the Circle level should be made by the .

Head of the Circle

PGM/GM (Consumer Mobility)

Director (Consumer Mobility)


Q28. Kansya Exchange Award shall be given in ? Large SSA Only Small SSA Only Both Large and Small SSAs None of these Q29. Can we change the targets once fixed in GPMS after the quarterly review ? Yes No Q30. In GPMS, the achievement level of excellent, good and fair will result in score of .. respectively. 100, 80 and 60 100, 75 and 50 95, 80 and 60 100, 80 and 50 Q31. The total score against a KPI is calculated after multiplying the weightage of a parameter with its performance score and final score is sum total of scores for all parameters. TRUE




Q32. Implementation of BBSC was the first step of BSNL to introduce a balanced approach of measurement of performance of individuals and group. TRUE Q33. The balanced scorecard suggests that we view the organization from perspectives, and to develop metrics, collect data and analyze it relative to each of these perspectives. Three Four Five Two Q34. Achievement between Fair and Good and between Good and Excellent would be .. in GPMS scorecard. Zreo Linearly scaled Non-linearly quantized None of these Q35. Marks achieved for rating below Fair are .. ? Zero 50 59 Dependent on the employees previous performances. Q36. Which of the following includes employee training and corporate cultural attitudes related to both individual and corporate self-improvement ? The Learning and Growth Perspective

The Business Process Perspective

The Customer Perspective

The Financial Perspective Q37 Performance measurement results can be used as a tool to reward outstanding performers. TRUE

Q38. KPI stands for ? Key Performance Indicator Key Performance Initiator Key Parameter Indicator None of these Q39. KPIs measure the groups performance on . parameters. Financial customer/ market operational All of these Q40. KRA stands for




Key Responsibility Area Key Reasons Area Key Role area None

GPMS Questionnaire

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