GIAI PHAP VOIP VDT

download GIAI PHAP VOIP VDT

of 19

  • date post

    05-Jul-2015
  • Category

    Business

  • view

    370
  • download

    3

Embed Size (px)

description

GIAI PHAP VOIP VDT

Transcript of GIAI PHAP VOIP VDT

  • 1. CALLCENTER VOIP

2. Ni dung Call-Center : kt ni mi ni Kt ni Conference call Chuyn cuc gi n s t di ng Chuyn cuc gi n Voice mail Qun l log cuc gi Qun l chi tit cuc gi CDR Qun l log cuc gi ca agent Qun l Voice mail Qun l Backlist Hin th s in thoi & thng tin ngi gi in thoi vin s dng Click-to-call Auto Survey Call Gii thiu chung v gii php VoIP Kt ni vi cc ng dng khc : CRM,SMS. Xin cm n ! 3. Kt ni mi ni trn nn IP/Internet Vi h thng VoIP, Khong cch v tr a l s khng cn, cc nhn vin a quc gia c th lin lc vi nhau bng h thng VoIP ni b vi chi ph cuc gi l zero ng, & gim chi ph gi in thoi ng di. 4. Kt ni mi ni trn nn IP/Internet Viet Nam Malaysia Other countries Gi ti 1900xxxx Gi ti 1800xxxx Cc trung tm h tr khch hng call-center c th t mi ni, Khch hng gi vo u s 1900/1800xxxx u c th kt ni c 5. Conference call H thng conference call cng c thit lp d dng & thut tin. Khng cn phi tn cc chi ph di chuyn, n gp trc tip face- to-face 6. Chuyn cuc gi n s t di ng Gi ti 1900/1800xxxx Khch hng busy busy No-answer Chuyn cuc gi n s in thoi di ng Khi khng c ai tr li in thoi hoc ngoi gi hnh chnh, cuc gi c th c ci t chuyn n s in thoi di ng ca nhn vin. 7. Chuyn cuc gi n Voice Mail Gi ti 1900/1800xxxx Khch hng busy busy No-answer Chuyn cuc gi n Voice Mail Khi khng c ai tr li in thoi hoc ngoi gi hnh chnh, cuc gi c th c ci t chuyn n hp th thoi voice mail 8. Qun l log cuc gi Qun l chi tit cuc gi (CDR) Thng k cc cuc gi theo thi gian, s in thoi ngi gi, ngi nghe, agent,& c th nghe li cc file ghi m cuc gi. 9. Qun l log cuc gi cho tng Agent Cc Agent c th qun l cc log cuc gi ca mnh, cc cuc gi nhn c, cuc gi nh,. Ngoi ra cn c th ghi ch thng tin v cc cuc gi ny. 10. Qun l Voice Mail Cc nhn vin c th qun l voice mt cch d dng. 11. Qun l Black list -Vn gi ph my, tru a vo h thng 1800xxxx l mt vn rt nht u ca nh mng & h thng chm sc khch hng 1800xxx. -Chng ti xy dng h thng black list c th kha cc s in thoi quy ph ny mt cch t ng & c th thm bt bng tay. 12. Hin th thng tin khch hng - H thng c th kt hp vi h thng CRM qun l khch hng hin th thng tin khch hng hoc c th t xy dng CRM theo nhu cu ca khch hng. 13. in thoi vin s dng Click-to-call : 14. Gip thun tin cho nhn vin khi thc hin cuc gi m khng cn nhp s in thoi bng tay, ci thin ng k tc thc hin cuc gi & khng s b gi sai s do nhp sai. in thoi vin s dng Click-to-call : (1) : in thoi vin Click vo nt Call trn trang web thng tin khch hng kt ni vi khch hng (2) : IP-PBX nhn c yu cu kt ni cuc gi ny v thc hin : (3a) & (3b) : thc hin cuc gi n in thoi vin & Khch hng (4) : Kt ni in thoi ca in thoi vin & khch hng. Khi , in thoi vin v khch hng c th m thoi. u im ca gii php ny : in thoi vin c th s dng bt k in thoi no nh : Softphone, IP Phone, Analog Phone, hay Mobile phone, v.v u c th kt ni c vi khch hng. in thoi vin c th s dng in thoi ni b ca tng i IP- PBX hay in thoi bn hoc in thoi di ng bn ngoi h thng IP-PBX u c. Khi ch cn khai bo s in thoi no m in thoi vin s s dng. Hot ng trn mi trnh duyt web, PC,laptop, my tnh bng, smart phone, v.v. Tit kim thi gian phi nhp s in thoi bng tay & trnh sai st khi nhp bng tay. 15. Auto Survey Call 16. V d : Kho st hi lng ca khch hng Xin cho qu khch, chng ti ang lm cuc kho st hi lng ca qu khch vi dch v m chng ti cung cp cho qu khch sut thi gian qua. Nu hi lng, qu khch bm phm 1. Nu khng hi lng, qu khch bm phm 2. kin khc, xin qu khch vui lng li li nhn. Xin chn thnh cm n qu khch gip cng ti thc hin cuc kho st ny. Cuc kho st bt u khi nhn vin click vo nt Bt u kho st : (1) : Click vo nt Bt u kho st (2) : IP-PBX nhn c yu cu ny v thc hin : (3) : thc hin hng lot cc cuc gi theo danh sch ny tin hnh kho st. u im ca gii php ny : Kho st nhanh, l & hiu qu. Hot ng trn mi trnh duyt web, PC,laptop, my tnh bng, smart phone, v.v. 17. Gii thiu chung v gii php : Tng quan s kt ni h thng VoIP 1. Phn kt ni vi PSTN 2. Phn x l cuc gi vo ra : Tng i VoIP 3. Phn thit b kt ni ngi dng thc hin & nhn cuc gi Gii php tng th VoIP bao gm 3 phn chnh : 18. Tng tc vi cc ng dng khc H thng c th tng tc vi cc h qun tr CRM/ERP hay nhn tin SMS thng qua Web service. 19. Xin cm n ! Le Dung Sales Manager + 849 09 608 798