EuroIA 2012 highlights
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27 – 29 September 2012 highlights presented by Dimiter Simov (Jimmy)
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Transcript of EuroIA 2012 highlights
27 – 29 September 2012
highlightspresented by Dimiter Simov (Jimmy)
About EuroIA• annual, 8th edition• topics: information architecture,
user experience, usability, interaction design… (just do not define the thing)
• presenters: everybody has a chance
The EuroIA experience
Agenda:
• Visualizing information• Stupid bloody system• Dirty magnet• Resources
Stephen Anderson:
Visualizing Information
Workshop goals:• present information in useful and
engaging ways• present information in different
ways• existing patterns for presenting
information• Tips, approach, resources
Existing patterns (villains)Spreadsheet
List
Grid view
Dashboard
source: http://www.poetpainter.com/
Which camera should I buy? Why?
source: http://www.poetpainter.com/
grid patternCan we do better?
What is important for users?• megapixels • brand• price range
Really?!
source: http://www.poetpainter.com/
Is it not rather: • user reviews• quality (indicated by price)• release date• in-depth professional reviews• actual photos• appearance in search results
A possible approach by three dimensions: timeline, user reviews, and popularity
source: http://www.poetpainter.com/
Myths• Because the data is dynamic, we
can't do really cool visual displays• Visualizations are driven only by
numeric data • I don't have the graphic design skills
to do something cool like that
source: http://www.poetpainter.com/
Agenda:
• Visualizing information• Stupid bloody system• Dirty magnet• Resources
Jonas Söderström
Stupid bloody system!
Feeling for stress and psychological pressure at work more than doubled
source: https://speakerdeck.com/u/jonas_blind_hen/p/stupid-bloody-system
Biggest sources of frustration at work:
source: https://speakerdeck.com/u/jonas_blind_hen/p/stupid-bloody-system
1. 2. 3. 4. 5.
InternetComputerPrinterBossMeetings
The average Swedish employee looses 2 hours a week on IT-related issues.
source: https://speakerdeck.com/u/jonas_blind_hen/p/stupid-bloody-system
How much time do you waste?
Symptoms:1. Many different systems2. Fast introduction of new systems3. Vigilance (virus protection,
upgrades, passwords…)4. No training5. Controlled by the system6. Overburdened by administrative
systems
Enter Cyril Northcote Parkinson
source: https://speakerdeck.com/u/jonas_blind_hen/p/stupid-bloody-system
a bureaucracy will grow "naturally" each year with 6 %
The average annual growth of the administration in universities in Sweden is 6 %.
source: https://speakerdeck.com/u/jonas_blind_hen/p/stupid-bloody-system
Bureaucracy 2.0
source: https://speakerdeck.com/u/jonas_blind_hen/p/stupid-bloody-system
Recipe:1. Observe users
• At least once every six weeks• every member of the team • for at least two days• watches users use the system and
do everything they do at work source: https://speakerdeck.com/u/jonas_blind_hen/p/stupid-bloody-system
Recipe2. Offer consumer-grade usability
• make the systems used at work• as pleasant and easy to use• as the systems people choose to
download into their smartphones
source: https://speakerdeck.com/u/jonas_blind_hen/p/stupid-bloody-system
Recipe3. Do good
• more: freedom, empowerment, trust, self-organizing
• less: control and distrust
source: https://speakerdeck.com/u/jonas_blind_hen/p/stupid-bloody-system
Agenda:
• Visualizing information• Stupid bloody system• Dirty magnet• Resources
Gerry McGovern
The dirty magnet
source: Gerry McGovern, The Dirty Magnet, http://www.customercarewords.com/
Capital Cities Of Canada
Large MetroArea
FVCSPopulatedArea
Places
source: Gerry McGovern, The Dirty Magnet, http://www.customercarewords.com/
Slow Links
KnowledgeBase
ToolsResources
Useless Links
FAQSInfinity &Beyond
source: Gerry McGovern, The Dirty Magnet, http://www.customercarewords.com/
source: Gerry McGovern, The Dirty Magnet, http://www.customercarewords.com/
Customer top tasks
What do users do on a website?
A few tasks account for most of the activities of users.
source: Gerry McGovern, The Dirty Magnet, http://www.customercarewords.com/
The Organization for Economic Co-operation and Development (OECD)
mission = promote policies that will improve the economic and social well-being of people around the world
What do users do at www.oecd.org?Country surveys / reviews / reports
Compare country statistical data
Statistics on one particular topic
Browse a publication
online for f…
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source: Gerry McGovern, The Dirty Magnet, http://www.customercarewords.com/
source: Gerry McGovern, The Dirty Magnet, http://www.customercarewords.com/
everything is on the homepage
source: Gerry McGovern, The Dirty Magnet, http://www.customercarewords.com/
How did they find out the top tasks?they asked
source: Gerry McGovern, The Dirty Magnet, http://www.customercarewords.com/
Agenda:
• Visualizing information• Stupid bloody system• Dirty magnet• Resources
In summary:• To visualize information: identify
opportunity, dimensions, and nodes of information
• To fight bureaucracy 2.0: observe users and offer consumer-grade usability
• To avoid dirty magnets and deliver what users really want: identify user tasks, especially the top ones
There was much more at EuroIA• RITE = Rapid Iterative Testing and
Evaluation• Recommender systems help fight
choice overload• Beauty and usability• Wicked problems and design thinking
for customer experience design• …
Some resources• Pervasive Information Architecture:
Designing Cross-Channel User Experiences, by Andrea Resminibooks24x7: http://skillport.books24x7.com/toc.aspx?bookid=41870amazon: http://www.amazon.com/Pervasive-Information-Architecture-Cross-Channel-Experiences/dp/0123820944/
• Usable Usability: Simple Steps for Making Stuff Better, by Eric Reissamazon: http://www.amazon.com/Usable-Usability-Simple-Making-Better/dp/1118185471/
• The Stranger's Long Neck: How to Deliver What Your Customers Really Want Online, by Gerry McGovernamazon: http://www.amazon.com/Strangers-Long-Neck-Deliver-Customers/dp/1408114429/
• Seductive Interaction Design: Creating Playful, Fun, and Effective User Experiences, by Stephen P. Andersonamazon: http://www.amazon.com/Seductive-Interaction-Design-Effective-Experiences/dp/0321725522/
http://getmentalnotes.com/
A deck of 52 cardsEach card is an insight into human behavior and a suggestion to apply this to the design of sites and applications.
www.euroia.org
http://euroia.tumblr.com/
http://lanyrd.com/2012/euroia/
http://www.scoop.it/t/user-experience?tag=euroia
http://www.currybet.net/cbet_blog/2012/10/all-my-euroia-2012-notes-ebook.php
Arrivederci Roma!
