Efficiency innovation

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Models of innovation-sustaining and disruptive are discussed. How can libraries respond. How are they responding. What strategies might libraries adopt

Transcript of Efficiency innovation

  • 1. innovation and efficiency Dawson day kenchadconsultingKen ChadKen Chad Consulting Ltdken@kenchadconsulting.comTe: +44 (0)7788 727 845www.kenchadconsulting.com
  • 2. my perspective: technologydriven change, library systemsin their broadest sense,helping libraries to be more kenchadconsultingeffective.today I will put a stronger focus on academiclibraries
  • 3. in a period of disruptivechange where should wefocus our investment? kenchadconsulting
  • 4. kenchadconsultingA response to Empower, Inform, Enrich. TheModernisation Review of Public Libraries. Aconsultation document. DCMS. December 2009
  • 5. where should we focus to get the best return? kenchadconsulting Strategic sweet spotAdapted from: Can you say what your strategy is. By David J Collis and Michael G Rukstad. Harvard Business Review. April 2008
  • 6. thinking about innovation.. kenchadconsulting
  • 7. models of innovation sustaining kenchadconsulting disruptive
  • 8. sustaining innovation targets demanding high-end customers (thats you!) better performance incremental year-on-year kenchadconsulting some innovations are breakthrough-- leapfrog- beyond-the-competition (open source LMS, hosted/cloud systems?) established companies/organisations/institutions almost always win
  • 9. sustaining technologiesEstablished organizations are generally good at change thatinvolves sustaining technologies. They know the needs oftheir customers and how to work with and listen to them.Service models are effective because they have been kenchadconsultingrefined over long periods.The Innovators Dilemma: Disruptive Change and Academic Libraries. By David W. Lewis. LibraryAdministration & Management 18(2):68-74 Spring 2004.
  • 10. examples of improvements andefficiencies based on sustaining innovation (from todays earlier presentations) kenchadconsulting shelf ready books new discovery services
  • 11. disruptive innovation not about better products to established customers not as good as current products ..but simpler, more convenient, less expensive, to less kenchadconsulting demanding customers entrant companies organisations/institutions can win
  • 12. a disruptive product or service typically.is good enough for low-end consumers. Theydont need a fully featured producthas a significant cost advantage kenchadconsultingis simpler and more convenient to use thanmainstream products
  • 13. disruptive technologiesEstablished organizations generally fail whenchange involves disruptive technologies, andorganizations at the periphery or from different sectorsmost often succeed. kenchadconsultingThe Innovators Dilemma: Disruptive Change and Academic Libraries. By David W. Lewis. LibraryAdministration & Management 18(2):68-74 Spring 2004.
  • 14. disrupting universities?Universities are now just one source among many forideas, knowledge and innovation. That seems to kenchadconsultingthreaten their core position and role...
  • 15. no entrance requirementsno feeseveryone can take a courseeveryone can create and revise teaching materialsanyone can participate in the learning activitieseveryone can teach a course kenchadconsulting
  • 16. ..organize the worldsinformation and make ituniversally accessible anduseful. kenchadconsulting
  • 17. Google opens up vast resources to many more people, but atthe same time it undermines the role of universities as kenchadconsultingstores of knowledge.
  • 18. results of disruption..In the end, libraries may be serving only a small number ofcustomers without any significant decline in the cost ofservices. This is not a sustainable position, and whenthis happens, library services will either collapse or kenchadconsultingneed to be radically restructured.The Innovators Dilemma: Disruptive Change and Academic Libraries. By David W. Lewis. LibraryAdministration & Management 18(2):68-74 Spring 2004.
  • 19. disruptionwhen will it happen?Change will not be instantaneous, but it will berelentless.The structures and practices of libraries will no morewithstand the technological changes we are facing than the kenchadconsultingscribal culture withstood the changes brought on by theprinting pressA Model for Academic Libraries 2005 to 2025. By David W. Lewis. Paper to be presented at Visions of Change,California State University at Sacramento, January 26, 2007
  • 20. Extinction timelinehttp://www.nowandnext.com/PDF/extinction_timeline.pdf Richard Watson: As usual this is partly a bit of funso dont take it too seriously!
  • 21. is there any hope?The noise of information and knowledge needs kenchadconsultingfiltering; students need guidance and expertise. Theyalso need the brand value of institutions and thevalidation they provide. Universities have to capitalise onthe connections and relationships made possible by thenew information technologies.
  • 22. A casual Google search may well be good enough for adaily task. But if you are a college student conducting hisor her first search for peer-reviewed content, or anestablished scholar taking up a new line of inquiry, thenthe stakes are a lot higher. The challenge for academiclibraries, caught in the seismic shift from print to kenchadconsultingelectronic resources, is to offer an experience thathas the simplicity of Googlewhich users expectwhile searching the librarys rich digital and printcollectionswhich users need. Increasingly, they areturning to a new generation of search tools, calleddiscovery, for helpThe Next Generation of Discovery The stage is set for a simpler search for users, but choosing a product is muchmore complex. By Judy Luther & Maureen C. Kelly Library Journal. 15th March 2011http://www.libraryjournal.com/lj/ljinprintcurrentissue/889250-403/the_next_generation_of_discovery.html.csp
  • 23. or to put it another way........Why is Google so easy and the library so kenchadconsultinghard?Visualize the Perfect Search. By Carol Tenopir. Library Journal. 1 March 2009.http://www.libraryjournal.com/article/CA6639354.html?industryid=47130
  • 24. discovery service procurements last two years From the SCONUL Higher Education Library Technology website http://helibtech.com/ProcurementsKeele University - Summon 2011 University of Dundee- Summon 2009Middlesex University - Summon 2010 University of Edinburgh- Summon 2010Northumbria University Summon 2010 National library of Wales- Summon 2010Royal Holloway -